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Hospital cancels chemo treatment due to leaks SafeWork inspection failed to flag

Hospital cancels chemo treatment due to leaks SafeWork inspection failed to flag

The Advertiser21-05-2025
The Calvary Mater was forced to cancel chemotherapy treatments this week due to internal flooding caused by severe leaks, which a SafeWork NSW inspection last month seemingly missed.
The leaks have been a persistent problem for years and in the past four months have become so bad that leaking windows are being patched up with plastic garbage bags and drained into bins.
During the heavy rain on Monday, the hospital had to cancel day treatments, including chemotherapy and other infusions, due to patient safety.
One of the recovery ward bays is permanently closed due to the leaks, while the electrical panels near another must be regularly turned off.
Staff have labelled the tearoom "the Mater waterfall", due to the four plastic bags hanging from walls to funnel water into buckets.
But when SafeWork inspected the site on April 11, no concerns were raised regarding the leaks, the garbage bag patching or the dangerous aspergillus mould outbreak in the hospital's air-conditioning system.
The watchdog was called to inspect the hospital regarding potential electrical issues. SafeWork says no concerns were raised during the inspection regarding mould and refused to answer any questions regarding other issues, including the leaks and electrical work.
"SafeWork NSW enquiries are ongoing. No further comment can be made at this time," a spokesperson said.
Following the Newcastle Herald's inquiries last week, SafeWork inspected the hospital's leaks on Monday.
NSW Nurses and Midwives (NSWNMA) Calvary Mater branch secretary Camilla Smith said the situation was "appalling" and "a constant battle".
"This is getting worse and worse, yet they continue to make us work in this dangerous environment," Ms Smith said.
"You walk in thinking what's today going to look like, if it's safe to come to work and if your patients. That's the stuff on your mind every day."
Despite the recent inspection, Ms Smith "didn't leave the meeting [with SafeWork] thinking things were going to change".
"I'm sick of hearing there's no budget to fix this. That's not a reasonable answer," she said.
It's not the first time the NSWNMA has raised concerns about SafeWork. Last year, the union slammed the effectiveness of the inspections in Auditor-General's review of the organisation.
"The Association is observing inspectors attend health premises where there are clear breaches of the WHS legislation without issuing an Improvement or Prohibition Notice," the submission stated.
In the past 12 months, SafeWork has received four complaints about the Mater, along with notification of two incidents.
Inspectors have also previously visited the site in relation to a complaint about overcrowding in the emergency department.
The Mater is managed under a public-private partnership by a consortium called Novacare, which is composed of four companies: Westpac Banking, Abigroup, Honeywell and Medirest.
Novacare subcontracted its hard facilities management to Honeywell, who ignored the Herald's questions and has previously directed them to the state government.
Hunter New England Health (HNEH), who provides in-patient and clinical services at the Mater, reiterated Novcare was responsible for the hospital's maintenance.
"We remain focused on protecting the health and safety of our patients, staff, and visitors, and are working closely with both Novacare and Calvary Mater Newcastle to address the current facility management issues and ensure all required standards are met," a HNEH spokesperson said.
The Calvary Mater was forced to cancel chemotherapy treatments this week due to internal flooding caused by severe leaks, which a SafeWork NSW inspection last month seemingly missed.
The leaks have been a persistent problem for years and in the past four months have become so bad that leaking windows are being patched up with plastic garbage bags and drained into bins.
During the heavy rain on Monday, the hospital had to cancel day treatments, including chemotherapy and other infusions, due to patient safety.
One of the recovery ward bays is permanently closed due to the leaks, while the electrical panels near another must be regularly turned off.
Staff have labelled the tearoom "the Mater waterfall", due to the four plastic bags hanging from walls to funnel water into buckets.
But when SafeWork inspected the site on April 11, no concerns were raised regarding the leaks, the garbage bag patching or the dangerous aspergillus mould outbreak in the hospital's air-conditioning system.
The watchdog was called to inspect the hospital regarding potential electrical issues. SafeWork says no concerns were raised during the inspection regarding mould and refused to answer any questions regarding other issues, including the leaks and electrical work.
"SafeWork NSW enquiries are ongoing. No further comment can be made at this time," a spokesperson said.
Following the Newcastle Herald's inquiries last week, SafeWork inspected the hospital's leaks on Monday.
NSW Nurses and Midwives (NSWNMA) Calvary Mater branch secretary Camilla Smith said the situation was "appalling" and "a constant battle".
"This is getting worse and worse, yet they continue to make us work in this dangerous environment," Ms Smith said.
"You walk in thinking what's today going to look like, if it's safe to come to work and if your patients. That's the stuff on your mind every day."
Despite the recent inspection, Ms Smith "didn't leave the meeting [with SafeWork] thinking things were going to change".
"I'm sick of hearing there's no budget to fix this. That's not a reasonable answer," she said.
It's not the first time the NSWNMA has raised concerns about SafeWork. Last year, the union slammed the effectiveness of the inspections in Auditor-General's review of the organisation.
"The Association is observing inspectors attend health premises where there are clear breaches of the WHS legislation without issuing an Improvement or Prohibition Notice," the submission stated.
In the past 12 months, SafeWork has received four complaints about the Mater, along with notification of two incidents.
Inspectors have also previously visited the site in relation to a complaint about overcrowding in the emergency department.
The Mater is managed under a public-private partnership by a consortium called Novacare, which is composed of four companies: Westpac Banking, Abigroup, Honeywell and Medirest.
Novacare subcontracted its hard facilities management to Honeywell, who ignored the Herald's questions and has previously directed them to the state government.
Hunter New England Health (HNEH), who provides in-patient and clinical services at the Mater, reiterated Novcare was responsible for the hospital's maintenance.
"We remain focused on protecting the health and safety of our patients, staff, and visitors, and are working closely with both Novacare and Calvary Mater Newcastle to address the current facility management issues and ensure all required standards are met," a HNEH spokesperson said.
The Calvary Mater was forced to cancel chemotherapy treatments this week due to internal flooding caused by severe leaks, which a SafeWork NSW inspection last month seemingly missed.
The leaks have been a persistent problem for years and in the past four months have become so bad that leaking windows are being patched up with plastic garbage bags and drained into bins.
During the heavy rain on Monday, the hospital had to cancel day treatments, including chemotherapy and other infusions, due to patient safety.
One of the recovery ward bays is permanently closed due to the leaks, while the electrical panels near another must be regularly turned off.
Staff have labelled the tearoom "the Mater waterfall", due to the four plastic bags hanging from walls to funnel water into buckets.
But when SafeWork inspected the site on April 11, no concerns were raised regarding the leaks, the garbage bag patching or the dangerous aspergillus mould outbreak in the hospital's air-conditioning system.
The watchdog was called to inspect the hospital regarding potential electrical issues. SafeWork says no concerns were raised during the inspection regarding mould and refused to answer any questions regarding other issues, including the leaks and electrical work.
"SafeWork NSW enquiries are ongoing. No further comment can be made at this time," a spokesperson said.
Following the Newcastle Herald's inquiries last week, SafeWork inspected the hospital's leaks on Monday.
NSW Nurses and Midwives (NSWNMA) Calvary Mater branch secretary Camilla Smith said the situation was "appalling" and "a constant battle".
"This is getting worse and worse, yet they continue to make us work in this dangerous environment," Ms Smith said.
"You walk in thinking what's today going to look like, if it's safe to come to work and if your patients. That's the stuff on your mind every day."
Despite the recent inspection, Ms Smith "didn't leave the meeting [with SafeWork] thinking things were going to change".
"I'm sick of hearing there's no budget to fix this. That's not a reasonable answer," she said.
It's not the first time the NSWNMA has raised concerns about SafeWork. Last year, the union slammed the effectiveness of the inspections in Auditor-General's review of the organisation.
"The Association is observing inspectors attend health premises where there are clear breaches of the WHS legislation without issuing an Improvement or Prohibition Notice," the submission stated.
In the past 12 months, SafeWork has received four complaints about the Mater, along with notification of two incidents.
Inspectors have also previously visited the site in relation to a complaint about overcrowding in the emergency department.
The Mater is managed under a public-private partnership by a consortium called Novacare, which is composed of four companies: Westpac Banking, Abigroup, Honeywell and Medirest.
Novacare subcontracted its hard facilities management to Honeywell, who ignored the Herald's questions and has previously directed them to the state government.
Hunter New England Health (HNEH), who provides in-patient and clinical services at the Mater, reiterated Novcare was responsible for the hospital's maintenance.
"We remain focused on protecting the health and safety of our patients, staff, and visitors, and are working closely with both Novacare and Calvary Mater Newcastle to address the current facility management issues and ensure all required standards are met," a HNEH spokesperson said.
The Calvary Mater was forced to cancel chemotherapy treatments this week due to internal flooding caused by severe leaks, which a SafeWork NSW inspection last month seemingly missed.
The leaks have been a persistent problem for years and in the past four months have become so bad that leaking windows are being patched up with plastic garbage bags and drained into bins.
During the heavy rain on Monday, the hospital had to cancel day treatments, including chemotherapy and other infusions, due to patient safety.
One of the recovery ward bays is permanently closed due to the leaks, while the electrical panels near another must be regularly turned off.
Staff have labelled the tearoom "the Mater waterfall", due to the four plastic bags hanging from walls to funnel water into buckets.
But when SafeWork inspected the site on April 11, no concerns were raised regarding the leaks, the garbage bag patching or the dangerous aspergillus mould outbreak in the hospital's air-conditioning system.
The watchdog was called to inspect the hospital regarding potential electrical issues. SafeWork says no concerns were raised during the inspection regarding mould and refused to answer any questions regarding other issues, including the leaks and electrical work.
"SafeWork NSW enquiries are ongoing. No further comment can be made at this time," a spokesperson said.
Following the Newcastle Herald's inquiries last week, SafeWork inspected the hospital's leaks on Monday.
NSW Nurses and Midwives (NSWNMA) Calvary Mater branch secretary Camilla Smith said the situation was "appalling" and "a constant battle".
"This is getting worse and worse, yet they continue to make us work in this dangerous environment," Ms Smith said.
"You walk in thinking what's today going to look like, if it's safe to come to work and if your patients. That's the stuff on your mind every day."
Despite the recent inspection, Ms Smith "didn't leave the meeting [with SafeWork] thinking things were going to change".
"I'm sick of hearing there's no budget to fix this. That's not a reasonable answer," she said.
It's not the first time the NSWNMA has raised concerns about SafeWork. Last year, the union slammed the effectiveness of the inspections in Auditor-General's review of the organisation.
"The Association is observing inspectors attend health premises where there are clear breaches of the WHS legislation without issuing an Improvement or Prohibition Notice," the submission stated.
In the past 12 months, SafeWork has received four complaints about the Mater, along with notification of two incidents.
Inspectors have also previously visited the site in relation to a complaint about overcrowding in the emergency department.
The Mater is managed under a public-private partnership by a consortium called Novacare, which is composed of four companies: Westpac Banking, Abigroup, Honeywell and Medirest.
Novacare subcontracted its hard facilities management to Honeywell, who ignored the Herald's questions and has previously directed them to the state government.
Hunter New England Health (HNEH), who provides in-patient and clinical services at the Mater, reiterated Novcare was responsible for the hospital's maintenance.
"We remain focused on protecting the health and safety of our patients, staff, and visitors, and are working closely with both Novacare and Calvary Mater Newcastle to address the current facility management issues and ensure all required standards are met," a HNEH spokesperson said.
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'Big win': staffing victory for Calvary Mater hospital in a NSW first

STAFFING at one of Newcastle's largest hospitals will be covered by statewide mandates, closing a loophole its staff had slammed as a dangerous omission. NSW Health Minister Ryan Park on Thursday confirmed planning has begun to bring safe staffing levels to the Calvary Mater's emergency department. Introducing the changes will make the hospital the first affiliated health organisation to come under reforms already rolling out across 30 public hospital emergency departments, including the John Hunter. In May, the Newcastle Herald reported nurses were calling on the state government to expand the plan rather than make the Mater the exception among Hunter hospitals. Camilla Smith, the Mater branch secretary for the NSW Nurses and Midwives' Association, said on Thursday the news was welcomed. She said there would "definitely be a bottle of champagne" to celebrate. 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"We're one of the bigger EDs in the local health district, and we do see a lot of patients of high acuity," he said. "[With the extra staffing] our high-risk patients that we have in the department will be provided the safe nursing care that they actually deserve and we haven't been able to provide." Minister for the Hunter Yasmin Catley said on Thursday it was "a big win" to have the Mater brought under the umbrella. "Calvary Mater Newcastle is not just a hospital," she said. "It's a vital part of the Hunter's health network and today's announcement means better care for every patient who walks through its doors. "The Hunter community has fought hard for a fairer health system, and this is the result of that advocacy. Real reform that strengthens patient care and supports our incredible nurses. "Safe Staffing Levels aren't just numbers on a roster, they're the difference between patients being seen sooner, being treated faster and having more time with the professionals who care for them." Wallsend MP Sonia Hornery said the fierce advocacy of front-line staff had paid off. "I want to thank the nurses of the Mater Hospital, in particular branch secretary Camilla Smith, for their patience and strong advocacy in seeing this Safe Staffing Level expansion," Ms Hornery said. "I also want to thank Minister Park for his commitment to expanding these reforms to all hospitals in the Wallsend electorate." STAFFING at one of Newcastle's largest hospitals will be covered by statewide mandates, closing a loophole its staff had slammed as a dangerous omission. NSW Health Minister Ryan Park on Thursday confirmed planning has begun to bring safe staffing levels to the Calvary Mater's emergency department. Introducing the changes will make the hospital the first affiliated health organisation to come under reforms already rolling out across 30 public hospital emergency departments, including the John Hunter. In May, the Newcastle Herald reported nurses were calling on the state government to expand the plan rather than make the Mater the exception among Hunter hospitals. Camilla Smith, the Mater branch secretary for the NSW Nurses and Midwives' Association, said on Thursday the news was welcomed. She said there would "definitely be a bottle of champagne" to celebrate. "We're obviously all ecstatic and it couldn't come at a better time with just the surging and the flu and COVID intake and just generally people being sicker," she said. "We're finally getting acknowledged in staffing levels for the work that we do." "It's just been such a massive battle. When you're in the thick of it, you think it's not going to happen." Ms Smith said there remained issues, including "the highest number of code black incidents in the state", but expanding the reform to include the Mater would stop its resources falling behind. "People who work at the Calvary love it and they don't want to go, but when you're working under less staffing levels than every other hospital in your area, you've got to really love your job," she said. NSW Health Minister Ryan Park said the Safe Staffing Level reforms introduce minimum staffing levels, which the state government says will "result in more nurses employed in hospitals right across the state". "Importantly, this reform will deliver improved nursing numbers to provide care for patients while supporting our frontline healthcare staff," he said. In the public sector the rules dictate a one-to-one nursing care ratio for generally occupied emergency department resuscitation beds on all shifts, and one nurse per three generally occupied treatment spaces and ED short-stay unit beds on all shifts. The Safe Staffing Levels Taskforce - incorporating local health districts, NSW Health and NSW Nurses and Midwives' Association representatives - is preparing to work out the full-time equivalent staffing required at the Calvary Mater, the state government said. Calvary Mater emergency department nurse unit manager Andrew Adams said extra staff would improve morale on the ground, as well as boosting safety and capacity for care. He said staff would likely feel safer with more colleagues due to the changes, having faced an increase in staff injuries and assaults. "We're one of the bigger EDs in the local health district, and we do see a lot of patients of high acuity," he said. "[With the extra staffing] our high-risk patients that we have in the department will be provided the safe nursing care that they actually deserve and we haven't been able to provide." Minister for the Hunter Yasmin Catley said on Thursday it was "a big win" to have the Mater brought under the umbrella. "Calvary Mater Newcastle is not just a hospital," she said. "It's a vital part of the Hunter's health network and today's announcement means better care for every patient who walks through its doors. "The Hunter community has fought hard for a fairer health system, and this is the result of that advocacy. Real reform that strengthens patient care and supports our incredible nurses. "Safe Staffing Levels aren't just numbers on a roster, they're the difference between patients being seen sooner, being treated faster and having more time with the professionals who care for them." Wallsend MP Sonia Hornery said the fierce advocacy of front-line staff had paid off. "I want to thank the nurses of the Mater Hospital, in particular branch secretary Camilla Smith, for their patience and strong advocacy in seeing this Safe Staffing Level expansion," Ms Hornery said. "I also want to thank Minister Park for his commitment to expanding these reforms to all hospitals in the Wallsend electorate." STAFFING at one of Newcastle's largest hospitals will be covered by statewide mandates, closing a loophole its staff had slammed as a dangerous omission. NSW Health Minister Ryan Park on Thursday confirmed planning has begun to bring safe staffing levels to the Calvary Mater's emergency department. Introducing the changes will make the hospital the first affiliated health organisation to come under reforms already rolling out across 30 public hospital emergency departments, including the John Hunter. In May, the Newcastle Herald reported nurses were calling on the state government to expand the plan rather than make the Mater the exception among Hunter hospitals. Camilla Smith, the Mater branch secretary for the NSW Nurses and Midwives' Association, said on Thursday the news was welcomed. She said there would "definitely be a bottle of champagne" to celebrate. "We're obviously all ecstatic and it couldn't come at a better time with just the surging and the flu and COVID intake and just generally people being sicker," she said. "We're finally getting acknowledged in staffing levels for the work that we do." "It's just been such a massive battle. When you're in the thick of it, you think it's not going to happen." Ms Smith said there remained issues, including "the highest number of code black incidents in the state", but expanding the reform to include the Mater would stop its resources falling behind. "People who work at the Calvary love it and they don't want to go, but when you're working under less staffing levels than every other hospital in your area, you've got to really love your job," she said. NSW Health Minister Ryan Park said the Safe Staffing Level reforms introduce minimum staffing levels, which the state government says will "result in more nurses employed in hospitals right across the state". "Importantly, this reform will deliver improved nursing numbers to provide care for patients while supporting our frontline healthcare staff," he said. In the public sector the rules dictate a one-to-one nursing care ratio for generally occupied emergency department resuscitation beds on all shifts, and one nurse per three generally occupied treatment spaces and ED short-stay unit beds on all shifts. The Safe Staffing Levels Taskforce - incorporating local health districts, NSW Health and NSW Nurses and Midwives' Association representatives - is preparing to work out the full-time equivalent staffing required at the Calvary Mater, the state government said. Calvary Mater emergency department nurse unit manager Andrew Adams said extra staff would improve morale on the ground, as well as boosting safety and capacity for care. He said staff would likely feel safer with more colleagues due to the changes, having faced an increase in staff injuries and assaults. "We're one of the bigger EDs in the local health district, and we do see a lot of patients of high acuity," he said. "[With the extra staffing] our high-risk patients that we have in the department will be provided the safe nursing care that they actually deserve and we haven't been able to provide." Minister for the Hunter Yasmin Catley said on Thursday it was "a big win" to have the Mater brought under the umbrella. "Calvary Mater Newcastle is not just a hospital," she said. "It's a vital part of the Hunter's health network and today's announcement means better care for every patient who walks through its doors. "The Hunter community has fought hard for a fairer health system, and this is the result of that advocacy. Real reform that strengthens patient care and supports our incredible nurses. "Safe Staffing Levels aren't just numbers on a roster, they're the difference between patients being seen sooner, being treated faster and having more time with the professionals who care for them." Wallsend MP Sonia Hornery said the fierce advocacy of front-line staff had paid off. "I want to thank the nurses of the Mater Hospital, in particular branch secretary Camilla Smith, for their patience and strong advocacy in seeing this Safe Staffing Level expansion," Ms Hornery said. "I also want to thank Minister Park for his commitment to expanding these reforms to all hospitals in the Wallsend electorate." STAFFING at one of Newcastle's largest hospitals will be covered by statewide mandates, closing a loophole its staff had slammed as a dangerous omission. NSW Health Minister Ryan Park on Thursday confirmed planning has begun to bring safe staffing levels to the Calvary Mater's emergency department. Introducing the changes will make the hospital the first affiliated health organisation to come under reforms already rolling out across 30 public hospital emergency departments, including the John Hunter. In May, the Newcastle Herald reported nurses were calling on the state government to expand the plan rather than make the Mater the exception among Hunter hospitals. Camilla Smith, the Mater branch secretary for the NSW Nurses and Midwives' Association, said on Thursday the news was welcomed. She said there would "definitely be a bottle of champagne" to celebrate. "We're obviously all ecstatic and it couldn't come at a better time with just the surging and the flu and COVID intake and just generally people being sicker," she said. "We're finally getting acknowledged in staffing levels for the work that we do." "It's just been such a massive battle. When you're in the thick of it, you think it's not going to happen." Ms Smith said there remained issues, including "the highest number of code black incidents in the state", but expanding the reform to include the Mater would stop its resources falling behind. "People who work at the Calvary love it and they don't want to go, but when you're working under less staffing levels than every other hospital in your area, you've got to really love your job," she said. NSW Health Minister Ryan Park said the Safe Staffing Level reforms introduce minimum staffing levels, which the state government says will "result in more nurses employed in hospitals right across the state". "Importantly, this reform will deliver improved nursing numbers to provide care for patients while supporting our frontline healthcare staff," he said. In the public sector the rules dictate a one-to-one nursing care ratio for generally occupied emergency department resuscitation beds on all shifts, and one nurse per three generally occupied treatment spaces and ED short-stay unit beds on all shifts. The Safe Staffing Levels Taskforce - incorporating local health districts, NSW Health and NSW Nurses and Midwives' Association representatives - is preparing to work out the full-time equivalent staffing required at the Calvary Mater, the state government said. Calvary Mater emergency department nurse unit manager Andrew Adams said extra staff would improve morale on the ground, as well as boosting safety and capacity for care. He said staff would likely feel safer with more colleagues due to the changes, having faced an increase in staff injuries and assaults. "We're one of the bigger EDs in the local health district, and we do see a lot of patients of high acuity," he said. "[With the extra staffing] our high-risk patients that we have in the department will be provided the safe nursing care that they actually deserve and we haven't been able to provide." Minister for the Hunter Yasmin Catley said on Thursday it was "a big win" to have the Mater brought under the umbrella. "Calvary Mater Newcastle is not just a hospital," she said. "It's a vital part of the Hunter's health network and today's announcement means better care for every patient who walks through its doors. "The Hunter community has fought hard for a fairer health system, and this is the result of that advocacy. Real reform that strengthens patient care and supports our incredible nurses. "Safe Staffing Levels aren't just numbers on a roster, they're the difference between patients being seen sooner, being treated faster and having more time with the professionals who care for them." Wallsend MP Sonia Hornery said the fierce advocacy of front-line staff had paid off. "I want to thank the nurses of the Mater Hospital, in particular branch secretary Camilla Smith, for their patience and strong advocacy in seeing this Safe Staffing Level expansion," Ms Hornery said. "I also want to thank Minister Park for his commitment to expanding these reforms to all hospitals in the Wallsend electorate."

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