Spike in cyber frauds: Chandigarh police, stakeholders get into huddle
RBI
, department of telecommunications, telecom service providers, and banks to address the rising threat of financial cyber frauds, at the police headquarters, Sector-9, on Wednesday.
The meeting aimed to enhance cooperation between law enforcement agencies (LEAs), financial institutions, and telecom service providers (TSPs) to form a united front against complex and evolving cybercrime threats. During the meeting, investigating officers (IOs) and cyber operators were also present, sharing critical on-ground experiences and investigation challenges.
Several key issues were discussed during the meeting, including the rise of AI-enabled scams, phishing attacks, mule account operations, and social engineering-based frauds.
Participants highlighted operational challenges such as delays in data sharing, lack of support during weekends, and gaps in KYC compliance. Constructive suggestions were made to overcome these challenges through improved coordination and standardised protocols.
TSPs were specifically requested to ensure timely sharing of subscriber information, call detail records, live location data, IP logs, and immediate SIM deactivation upon receipt of fraud complaints.
They were also urged to maintain the 24x7 availability of their nodal officers to provide prompt support to law enforcement.
Banks were advised to take swift action to freeze suspicious accounts, promptly share transaction histories and account details, and strictly adhere to KYC norms to prevent system misuse by cybercriminals.
The nodal officers of both TSPs and banks were commended for their consistent cooperation, timely responses, and professionalism in aiding ongoing investigations.
It was resolved that such coordination meetings would be organised quarterly to ensure continuous dialogue and proactive response to emerging threats.
Participants also emphasised the importance of public awareness. Citizens are encouraged to report suspicious mobile numbers through the Chakshu portal and verify bank account details before making large financial transactions. All stakeholders reiterated their commitment to strictly comply with directions issued by the Department of Telecommunications.
The meeting concluded with a collective resolution to strengthen inter-agency coordination, enhance real-time data sharing, and safeguard citizens from the growing menace of financial cyber frauds in the region.
Key stakeholders participated in the session, including Gagandeep Kaur, AGM, RBI; Chetan Sharma from the department of telecommunications (DoT/LSA); representatives of leading public and private sector banks; and major telecom service providers.
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