White spots on new television? Hyderabad engineer takes on brand & retailer, wins Rs 57k refund
After several complaints and failed repairs, Rao approached the Hyderabad district consumer disputes redressal commission-III. The Commission ruled in his favour and directed both the retailer and manufacturer to refund the full amount.
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Rao had bought the high-definition television in Nov 2021, partially on loan. But within six months, white spots appeared on the screen. Though technicians attempted repairs twice, the issue persisted.
With no response for a replacement, he filed a complaint under the Consumer Protection Act.
Initially filed with the Rangareddy district consumer disputes redressal commission, the case was later transferred to the Hyderabad district consumer disputes redressal commission-III on orders from the state consumer commission.
The retailer claimed Rao never contacted them and had only approached the service centre.
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The manufacturer argued that repairs had been attempted, and warranty terms didn't promise a replacement.
The commission dismissed both claims. It said the defect persisted despite repairs, indicating a manufacturing flaw. The commission also noted that the inaction caused financial and mental stress to Rao.
Citing previous legal precedents, it held both the seller and manufacturer jointly liable. They were ordered to refund Rs 57,671 with 12% annual interest. Rao also received Rs 10,000 for mental agony and Rs 3,000 in legal costs.
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