3CLogic and Glidefast Expand Partnership to Deliver Integrated Contact Center Solutions for ServiceNow®
Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow ecosystem.
ROCKVILLE, Md., April 8, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced an expanded partnership with Glidefast Consulting, an Elite ServiceNow Partner. As part of the new distribution agreement, Glidefast will now act as an official reseller of 3CLogic's AI and Contact Center-as-a-Service (CCaaS) offerings, providing clients with a fully integrated voice solution designed to enhance ServiceNow's CRM and Industry workflows.
The expansion comes as ServiceNow continues to accelerate its focus on front-office transformation, where voice remains a critical channel for customer engagement and service delivery. With this deepened collaboration, 3CLogic and Glidefast are positioned to meet the rising demand for native, scalable voice solutions that unify digital and human interactions across the Now Platform.
"As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem," said Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting. "With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions."
3CLogic's ServiceNow-certified Contact Center solutions extend the capabilities of the Now Platform by embedding intelligent Voice AI, intelligent call routing, real-time transcriptions, AI-powered speech analytics, and analytics directly into ServiceNow's existing workflows and products. This empowers organizations to streamline operations, remove data silos, lowering operating costs and provide a more unified customer experience.
As an authorized reseller, Glidefast will offer 3CLogic's solutions globally alongside its full suite of ServiceNow services—helping clients accelerate deployment timelines, reduce implementation complexity, and ensure long-term success with their voice strategy.
"We're excited to deepen our partnership with 3CLogic and bring their powerful voice capabilities directly to the ServiceNow community," said Brett. "Together, we're delivering a seamless, next-generation contact center experience that amplifies the power of the Now Platform and transforms how organizations connect with customers."
Both 3CLogic and Glidefast will be sponsors at the ServiceNow's upcoming annual conference, Knowledge 25 where they will be showcasing their latest CX capabilities and services. To learn more about 3CLogic's ServiceNow voice solutions and the expanded partnership, visit www.3clogic.com or contact info@3clogic.com.
About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
About GlideFast ConsultingGlideFast Consulting is an Elite ServiceNow Partner and leading provider of ServiceNow solutions for enterprise and public sector clients. Renowned for its deep platform expertise and commitment to customer success, GlideFast helps organizations maximize the value of ServiceNow through strategic advisory, implementation, managed services, and custom application development. With a proven track record across IT, employee, and customer workflows, GlideFast delivers scalable solutions that drive digital transformation, improve operational efficiency, and accelerate time to value.
Recognized as the 2023 and 2024 Customer & Industry Workflows Partner of the Year, GlideFast is also part of ServiceNow's exclusive Delivery Success Program—a distinction awarded to partners with a proven history of delivering exceptional outcomes. With a validated Customer Service Management (CSM) practice, GlideFast brings deep expertise across CRM and retail use cases, helping organizations elevate the customer experience through innovative solutions built on the ServiceNow platform.
As a trusted partner in the ServiceNow ecosystem, GlideFast continues to lead through best-in-class services, integrated partner solutions, and a relentless focus on customer outcomes. For more information, please visit www.glidefast.com.
View original content to download multimedia:https://www.prnewswire.com/news-releases/3clogic-and-glidefast-expand-partnership-to-deliver-integrated-contact-center-solutions-for-servicenow-302422145.html
SOURCE 3CLogic
View original content to download multimedia: http://www.newswire.ca/en/releases/archive/April2025/08/c9415.html
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
19 minutes ago
- Business Wire
Wolters Kluwer Updates Sentri7, Enhancing Pharmacy and Nursing Workflows
WALTHAM, Mass.--(BUSINESS WIRE)-- Wolters Kluwer Health today announced extensive updates to its Sentri7 ® Drug Diversion and Sentri7 ® Pharmacy solutions, reinforcing its commitment to innovation in medication safety, compliance, and patient care. These improvements further equip clinical teams with actionable, data-driven insights to streamline workflows for drug diversion and medication management, ultimately supporting better patient care. 'Our mission is to help healthcare organizations deliver safer, higher-quality care with solutions that optimize the workflows supporting patient care and compliance in today's demanding healthcare environment,' said Karen Kobelski, Vice President and General Manager of Clinical Surveillance Compliance & Data Solutions at Wolters Kluwer Health. " With our team's deep expertise in pharmacy, technology, and artificial intelligence, we're providing customers with critical insights and support to address challenges like medication management, drug diversion prevention, and the opioid crisis.' Sentri7 Drug Diversion delivers improved workflows The redesigned Sentri7 Drug Diversion solution introduces a more intuitive interface, enabling teams to detect and manage drug diversion threats with greater precision and efficiency. Healthcare organizations can now act faster and more effectively to mitigate risks, with features like: User-friendly dashboard: Consolidates essential risk factors and actionable insights into a single, user-friendly interface to streamline diversion detection follow-up. Refined HEAT™ scoring and trend analysis: Quickly identifies high-risk staff across multiple facilities with a Watch List that improves alert monitoring of priority areas of concern. Missing medication analysis: Saves time for busy nursing teams by reconciling medication transactions across care areas, enabling timely interventions. 'Sentri7 Drug Diversion has a very mature user interface. It is very straightforward. It is easy to use and train our diversion staff to use. The graphics are very clear to understand. The solution has a HEAT score that it gives when it suspects an employee of diversion. It promotes that information to us and tells us where there is suspicious activity rather than us having to look at the numbers and determine that on our own,' according to a pharmacy manager interviewed by KLAS Research, February 2025. Sentri7 Pharmacy updates support patient-centered care The updated Sentri7 Pharmacy solution delivers an efficient, patient-centric workflow to optimize medication therapies, safety and overall cost savings. Key updates include: User-friendly interface: Tailored to support rounding workflows for individual patients, in addition to managing targeted medication surveillance across the entire patient population. Enhanced documentation tools: Simplified and standardized data entry enhances reporting, enabling pharmacy teams to demonstrate impact with evidence-based metrics. Actionable Performance Insights: Provides clear key performance indicators on cost savings, departmental contributions, and patient outcomes. When asked about Wolters Kluwer's surveillance solution, one pharmacy analyst noted in a KLAS Research April 2025 interview, 'Wolters Kluwer is super engaging and allows for a lot of collaborative work with organizations. The vendor does a good job of meeting organizations where they are at and working toward solutions. Wolters Kluwer has just been great at engaging with end users on how to improve their Sentri7 Pharmacy Surveillance product. I would definitely recommend Sentri7 Pharmacy Surveillance.' Learn more about the enhanced Sentri7 solutions. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. For more information, visit follow us on LinkedIn, Facebook, YouTube and Instagram.
Yahoo
30 minutes ago
- Yahoo
Pet Supplies Plus and Wag N' Wash Report Double Digit Mid-Year Growth Amid Record Industry Highs
Pet Retail Brands Capitalize on Momentum as Pet and Franchise Industries Surge in 2025 CEO Chris Rowland Appointed to the Board of Franchise Group, Inc. to Support Continuous Success The Franchise Brands Further Position as Industry Leaders with Strong Growth and Positive Cash Flow LIVONIA, Mich., June 9, 2025 /PRNewswire/ -- With the franchise industry expected to generate $936.4 billion in economic output this year, pet retail franchise leaders Pet Supplies Plus and Wag N' Wash are capitalizing on the record-setting momentum with double-digit growth through the first half of 2025. The two brands have secured 15 new franchise agreements so far and are on track to open more than 25 stores in 2025, with a goal of selling 35 locations by year's end. The success of Pet Supplies Plus continues to earn national recognition. So far this year, the brand was ranked the #1 Pet Franchise in Entrepreneur's Franchise 500® for the 11th consecutive year, claimed the top spot in the publication's "Best of the Best" list, and secured #9 on its "Top Brands for Multi-Unit Owners" ranking. Additionally, Pet Supplies Plus was named to Forbes' prestigious "Best Customer Service" list for the second year in a row, outranking competitors and reinforcing its commitment to exceptional service. "The first half of 2025 has been incredibly successful and speaks to the strength of both Pet Supplies Plus and Wag N' Wash," said Nick Russo, Chief Development Officer of Pet Supplies Plus and Wag N' Wash. "Our rapid franchise growth and national recognition as top brands – not just in pet retail, but across franchising – demonstrate the power of our systems and our core mission of making pet services affordable and accessible. As interest in pet retail franchising continues to grow, both brands are well-positioned for an even stronger second half of the year." The pet industry is thriving alongside franchising in 2025. Over 94 million U.S. households now own at least one pet, up from 82 million in 2023. Despite ongoing economic uncertainty and high inflation, 77% of U.S. pet owners say the economy has not affected their pet ownership, emphasizing a continued commitment to keeping pets healthy, safe, and comfortable. As consumer spending in the pet category rises year over year, both Pet Supplies Plus and Wag N' Wash present strong opportunities for growth-minded franchisees. In a notable development that underscores Pet Supplies Plus and Wag N' Wash's influence within the larger retail space, Pet Supplies Plus CEO Chris Rowland was recently appointed to the board of Fusion Parent, LLC which is the successor parent to Franchise Group, Inc. His leadership and perspective will help shape the strategic direction of the organization and support their long-term growth. "Our team continues to build on a legacy of trust and consistency that resonates with both franchisees and pet parents," shared Rowland. "Looking ahead, we are more energized than ever. Our focus remains on strategic expansion, strong franchisee support, and maintaining the neighbor-first experience that truly sets us apart in a competitive market." Both Pet Supplies Plus and Wag N' Wash are actively seeking single and multi-unit owners to join their growing families. To learn more about the Pet Supplies Plus franchise opportunity, visit To learn more about the Wag N' Wash franchise opportunity, visit About Pet Supplies PlusPet Supplies Plus, a subsidiary of Franchise Group, Inc., is focused on making it easier to get better products and services for your pet. With over 725 locations and counting, the stores have a streamlined design making it easy to navigate a wide assortment of natural pet foods, goods, and services. Additionally, provides neighbors with additional shopping options to better meet their pet-shopping needs. Headquartered in Livonia, Michigan, Pet Supplies Plus ranked No. 20 in Entrepreneur's Annual Franchise 500® list and No. 33 on Forbes' list of 'Best Customer Service' brands in 2025. For more information on Pet Supplies Plus franchise opportunities, visit About Wag N' WashWag N' Wash Natural Pet Food & Grooming, a full-line dog grooming and self-wash specialty retail destination, has a mission to recognize, promote and foster the positive impact that companion pets and their humans have on each other. Wag N' Wash provides full-service grooming, self-wash facilities, baked dog treats, natural food, supplements, and toys. Wag N' Wash has ranked on Denver Business Journal's Colorado-Based Franchisors List, Franchise Times' Top 200+ List and Franchise Gator's Top 100 Franchisees List. Today, there are 27 Wag N' Wash locations open across the nation. To learn more about Wag N' Wash, please visit Media Contact: Ethan Gutstein, Fishman Public Relations, egutstein@ or 847.945.1300 View original content to download multimedia: SOURCE Pet Supplies Plus and Wag N' Wash Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
34 minutes ago
- Yahoo
Was Jim Cramer Right Calling ServiceNow (NOW) an Exception to the Software Last Year?
We recently published a list of . In this article, we are going to take a look at where ServiceNow, Inc. (NYSE:NOW) stands against other stocks that Jim Cramer discusses. A caller who previously acted on Cramer's buy recommendation returned after a sharp decline in enterprise software stocks, wondering if ServiceNow, Inc. (NYSE:NOW) was still worth holding. Cramer made it clear this was one of the exceptions in the sector: 'ServiceNow could be an exception… they've got that rule of whatever — Rule of 90 — and they have not missed. They've made it… They may be the only one where if you go to Nvidia, you might see ServiceNow.' A team of software engineers at desks working on code for a cutting-edge cloud computing solution. Indeed, an exception. The stock has surged by +50.56% since then. ServiceNow Inc. (NYSE:NOW) provides cloud-based workflow automation software that helps enterprises digitize operations across IT, HR, security, and customer service. Jim Cramer remains a fan of ServiceNow. Here's what he said about it on May 23: 'I also like ServiceNow. I love what Bill McDermott's doing. They're actually going at each other right now, or at least Bill McDermott's declared war, so to speak on Salesforce. These are two really fine companies, and over the long term, they've both been sensational.' Overall, NOW ranks 9th on our list of stocks that Jim Cramer discusses. While we acknowledge the potential of NOW as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an extremely cheap AI stock that is also a major beneficiary of Trump tariffs and onshoring, see our free report on the best short-term AI stock. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
