3CLogic and Glidefast Expand Partnership to Deliver Integrated Contact Center Solutions for ServiceNow®
Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow ecosystem.
ROCKVILLE, Md., April 8, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced an expanded partnership with Glidefast Consulting, an Elite ServiceNow Partner. As part of the new distribution agreement, Glidefast will now act as an official reseller of 3CLogic's AI and Contact Center-as-a-Service (CCaaS) offerings, providing clients with a fully integrated voice solution designed to enhance ServiceNow's CRM and Industry workflows.
The expansion comes as ServiceNow continues to accelerate its focus on front-office transformation, where voice remains a critical channel for customer engagement and service delivery. With this deepened collaboration, 3CLogic and Glidefast are positioned to meet the rising demand for native, scalable voice solutions that unify digital and human interactions across the Now Platform.
"As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem," said Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting. "With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions."
3CLogic's ServiceNow-certified Contact Center solutions extend the capabilities of the Now Platform by embedding intelligent Voice AI, intelligent call routing, real-time transcriptions, AI-powered speech analytics, and analytics directly into ServiceNow's existing workflows and products. This empowers organizations to streamline operations, remove data silos, lowering operating costs and provide a more unified customer experience.
As an authorized reseller, Glidefast will offer 3CLogic's solutions globally alongside its full suite of ServiceNow services—helping clients accelerate deployment timelines, reduce implementation complexity, and ensure long-term success with their voice strategy.
"We're excited to deepen our partnership with 3CLogic and bring their powerful voice capabilities directly to the ServiceNow community," said Brett. "Together, we're delivering a seamless, next-generation contact center experience that amplifies the power of the Now Platform and transforms how organizations connect with customers."
Both 3CLogic and Glidefast will be sponsors at the ServiceNow's upcoming annual conference, Knowledge 25 where they will be showcasing their latest CX capabilities and services. To learn more about 3CLogic's ServiceNow voice solutions and the expanded partnership, visit www.3clogic.com or contact info@3clogic.com.
About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
About GlideFast ConsultingGlideFast Consulting is an Elite ServiceNow Partner and leading provider of ServiceNow solutions for enterprise and public sector clients. Renowned for its deep platform expertise and commitment to customer success, GlideFast helps organizations maximize the value of ServiceNow through strategic advisory, implementation, managed services, and custom application development. With a proven track record across IT, employee, and customer workflows, GlideFast delivers scalable solutions that drive digital transformation, improve operational efficiency, and accelerate time to value.
Recognized as the 2023 and 2024 Customer & Industry Workflows Partner of the Year, GlideFast is also part of ServiceNow's exclusive Delivery Success Program—a distinction awarded to partners with a proven history of delivering exceptional outcomes. With a validated Customer Service Management (CSM) practice, GlideFast brings deep expertise across CRM and retail use cases, helping organizations elevate the customer experience through innovative solutions built on the ServiceNow platform.
As a trusted partner in the ServiceNow ecosystem, GlideFast continues to lead through best-in-class services, integrated partner solutions, and a relentless focus on customer outcomes. For more information, please visit www.glidefast.com.
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The $9.5 million decrease in operating profit was partially offset by the reclassification of the $1.7 million non-recurring expense related to the recent Vitec SA litigation. The Adjusted EBITDA margin* for the six months ended April 30, 2025 was 3.3% compared to 14.8% for the prior year comparative period. Net loss for the three months ended April 30, 2025, was $2.4 million compared to net income of $0.9 million for the prior year comparative period. The $3.3 million decrease is related to the increase in total expenses but was partially offset by the $1.6 million decrease in income taxes. Net loss for the six months ended January 31, 2025 was $3.5 million compared to net income of $2.2 million in the prior year comparative period, The $5.7 million decrease in net income resulted from year-over-year decrease in first quarter revenues resulting in a $4.4 million decrease in Gross Profit*; the $5.1 million increase in total expenses; offset by the $3.6 million decrease in income taxes. *Measures followed by the suffix "*" in this press release are non-IFRS measures. For the relevant definition, see "Non-IFRS Measures" below. As applicable, a reconciliation of this non-IFRS measure to the most directly comparable IFRS financial measure is included in the tables at the end of this press release and in the Company's management's discussion and analysis for the three months and six months ended April 30, 2025. Conference Call Notification Haivision will hold a conference call to discuss its fourth quarter and full year financial results on Wednesday, June 11, 2025 at 5:15 pm (ET). To register for the call, please use this link After registering, a confirmation will be sent through email, including dial in details and unique conference call codes for entry. Financial Statements, Management's Discussion and Analysis and Additional Information Haivision's consolidated financial statements for the second quarter ended April 30, 2025 (the "Q2 Financial Statements"), the management's discussion and analysis thereon and additional information relating to Haivision and its business can be found under Haivision's profile on SEDAR+ at The financial information presented in this release was derived from the Q2 Financial Statements. Forward-Looking Statements This release includes "forward-looking information" and "forward-looking statements" (collectively, "forward-looking statements") within the meaning of applicable securities laws, including, without limitation, statements regarding the Company's growth opportunities and its ability to execute on its growth strategy. In some cases, but not necessarily in all cases, forward-looking statements can be identified by the use of forward-looking terminology such as "plans", "targets", "expects" or "does not expect", "is expected", "an opportunity exists", "is positioned", "estimates", "intends", "assumes", "anticipates" or "does not anticipate" or "believes", or variations of such words and phrases or state that certain actions, events or results "may", "could", "would", "might", "will" or "will be taken", "occur" or "be achieved". In addition, any statements that refer to expectations, projections or other characterizations of future events or circumstances contain forward-looking statements. Forward-looking statements are not historical facts, nor guarantees or assurances of future performance but instead represent management's current beliefs, expectations, estimates and projections regarding future events and operating performance. Forward-looking statements are necessarily based on opinions, assumptions and estimates that, while considered reasonable by Haivision as of the date of this release, are subject to inherent uncertainties, risks and changes in circumstances that may differ materially from those contemplated by the forward-looking statements. Important factors that could cause actual results to differ, possibly materially, from those indicated by the forward-looking statements include, but are not limited to, the risk factors identified under "Risk Factors" in the Company's latest annual information form, and in other periodic filings that the Company has made and may make in the future with the securities commissions or similar regulatory authorities in Canada, all of which are available under the Company's SEDAR+ profile at These factors are not intended to represent a complete list of the factors that could affect Haivision. However, such risk factors should be considered carefully. There can be no assurance that such estimates and assumptions will prove to be correct. You should not place undue reliance on forward-looking statements, which speak only as of the date of this release. Haivision undertakes no obligation to publicly update any forward-looking statement, except as required by applicable securities laws. Non-IFRS Measures Haivision's consolidated financial statements for the second quarter ended April 30, 2025 are prepared in accordance with International Financial Reporting Standards – Accounting Standards ("IFRS® Accounting Standards"). As a compliment to results provided in accordance with IFRS Accounting Standards, this press release makes reference to certain (i) non-IFRS financial measures, including "EBITDA", and "Adjusted EBITDA", (ii) non-IFRS ratios including "Adjusted EBITDA Margin", and (iii) supplementary financial measures including "Gross Margins" (collectively "non-IFRS measures"). These non-IFRS measures are not recognized measures under IFRS Accounting Standards and do not have a standardized meaning prescribed by IFRS Accounting Standards and are therefore unlikely to be comparable to similar measures presented by other companies. Accordingly, these measures should not be considered in isolation or as a substitute for analysis of our financial information reported under IFRS Accounting Standards. Rather, these non-IFRS measures are used to provide investors with supplemental measures of our operating performance and thus highlight trends in our core business that may not otherwise be apparent when relying solely on IFRS Accounting Standards measures. We also believe that securities analysts, investors, and other interested parties frequently use non-IFRS measures in the evaluation of issuers. Our management also uses non-IFRS measures to facilitate operating performance comparisons from period to period, to prepare annual operating budgets and forecasts and to determine components of management compensation. For information on the most directly comparable financial measure disclosed in the primary financial statements of Haivision, composition of the non-IFRS measures, a description of how Haivision uses these measures and an explanation of how these measures provide useful information to investors, refer to the "Non-IFRS Measures" section of the Company's management's discussion and analysis for the three months and six months ended April 30, 2025, dated June 11, 2025, available on the Company's SEDAR+ profile at which is incorporated by reference into this press release. As applicable, the reconciliations for each non-IFRS measure are outlined below. Non-IFRS measures should not be considered as alternatives to net income or comparable metrics determined in accordance with IFRS Accounting Standards as indicators of the Company's performance, liquidity, cash flow and profitability. About Haivision Haivision is a leading global provider of mission-critical, real-time video streaming and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. Learn more at Thousands of Canadian dollars (except per share amounts) Three months ended April 30, Six months ended April 30, 2025202420252024($)($)($)($) Revenue 34,29034,16962,45168,748 Cost of sales 9,2749,65817,15219,044 Gross profit 25,01624,51145,30049,704 ExpensesSales and marketing 8,1926,97814,70813,633 Operations and support 4,8423,9689,4737,965 Research and development 7,8126,99814,93414,026 General and administrative 4,7454,0278,3928,918 Share-based payment 1,0446951,4281,042 Legal settlement and related fees 1,549—1,716—28,18422,66650,65145,584 Operating (loss) profit (3,168)1,845(5,352)4,120 Financial expenses 171244339543 Income (loss) before income taxes (3,339)1,601(5,690)3,577 Income taxesCurrent (1,400)504(3,069)1,343 Deferred 45216584825(948)669(2,221)1,368 Net (loss) income (2,391)932(3,469)2,209 Other comprehensive income (loss)Foreign currency translation adjustment (1,799)1,995682(581) Comprehensive income (loss) (4,190)2,926(2,787)1,627 Net income (loss) per share: Basic $(0.08)$0.03$(0.12)$0.08 Diluted $(0.08)$0.03$(0.12)$0.07 Weighted average number of shares outstanding Basic 28,357,61429,152,54128,355,78329,090,446 Diluted 28,357,61430,311,65128,355,78330,130,367 Thousands of Canadian dollars As atApril 30,2025October 31,2024$$ AssetsCurrent assets Cash 11,82916,471 Trade and other receivables 25,61623,843 Investment tax credits receivable 1,9361,941 Income tax receivable 1,968— Inventories 14,42714,926 Prepaid expenses and deposits 4,4674,03560,24361,216 Property and equipment 4,2054,241 Right-of-use assets 5,0144,669 Intangible assets 8,79911,241 Goodwill 46,99646,721 Non-refundable investment tax credits receivable 8,0366,523 Deferred income taxes 7,5846,70480,63480,099140,877141,315 LiabilitiesCurrent liabilities Line of credit 7,2952,227 Trade and other payables 18,22816,371 Income taxes payable —625 Current portion of lease liabilities 1,6801,380 Current portion of term loans 1,1621,150 Deferred revenue 11,96214,24540,32735,998 Lease liabilities 4,0254,047 Long term debt 9741,463 Deferred revenue 3,4643,01148,79044,520 EquityShare capital 87,31488,742 Deficit (10,187)(6,110) Share-based compensation and other reserves 5,5145,399 Foreign currency translation reserve 9,4468,76492,08796,796140,877141,315 Thousands of Canadian dollarsThree months ended April 30, Six months ended April 30, 2025 2024 2025 2024 ($)($)($) ($) Net Income (loss) (2,391)932(3,469) 2,209 Income taxes (recovery) (948)669(2,221) 1,368 Income (loss) before income taxes (3,339)1,601(5,690) 3,577Depreciation 9368961,828 1,733 Amortization 1,3131,6372,612 3,345 Financial expenses 171244339 543EBITDA(1) (919)4,378(911) 9,198Share-based payments (LTIP) 1,0446951,428 1,042 Legal settlement and related fees 1,549—1,716 — Adjusted EBITDA(1) 1,6755,0732,233 10,240Adjusted EBITDA Margin(1) 4.9 %14.8 %3.6 % 14.9 %___________ Note: (1) Non-IFRS measure. 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