The UK's small businesses are losing hundreds of thousands a year to failing tech. Here's how to fix it.

Business Insider

23-04-2025

Small and medium-sized businesses (SMBs) are the backbone of the UK's economy, but many inadvertently lose time — and money — because of outdated or unreliable technology. A recent survey conducted by Samsung found that SMBs face annual losses of nearly £300,000 due to technology downtime and IT issues. Critically for SMBs, these losses often come in the form of missed business opportunities or compromises to their reputation: 66% said they had to cancel important meetings and 52% had missed deadlines because of tech issues.
But it doesn't have to be that way. With the right choices, businesses can have mobile devices designed specifically to keep employees connected, secure, productive, and supported.
More uptime, better business
Downtime isn't just an inconvenience for Britain's small businesses — it's a substantial financial setback and a headache that takes already stretched workforces away from doing their best jobs. Three-quarters of people say their work phone is a vital part of their job, and Samsung found that SMBs risk losing £226,808 annually if their work phones become inaccessible.
To counter that, you need reliable devices that come with reassurance. The Samsung Galaxy A Series Enterprise Edition's Next Business Day Replacement service is an invaluable safety net to keep your business online and earning. 1 If a phone experiences manufacturer issues, Samsung guarantees a similar-grade device replacement on the next business day, delivered directly to your doorstep. The free QuickStart Go service means your team members can start working from their new device instantaneously.
By significantly reducing downtime, businesses can avoid the common pitfalls of canceled meetings, missed deadlines, and lost opportunities, ensuring productivity remains uninterrupted and vital customer relationships stay strong.
Staying secure
However, business success isn't just a case of having a phone in your hand. It's important to keep those devices safe. Security is a high priority for SMBs, especially in industries such as financial services and government, where data breaches, which according to IBM cost on average $4.88 million, can lead to significant compliance issues and reputational damage. According to Verizon's Mobile Security Index 2023, 70% of data breaches originate from mobile devices that workers have used to access corporate networks — insecure mobile devices put your business at risk.
Knox Vault, a tamper-resistant subsystem that securely isolates business-critical data from the rest of the device, comes as standard on A Series Enterprise Edition devices. This means sensitive information stays protected from cyber threats, providing businesses with an essential layer of security and peace of mind.
And as criminal tactics evolve, Galaxy A Series Enterprise Edition devices come with extended regular security updates for up to seven years and built-in Theft Protection, ensuring your business remains protected — the devices lock down if your phone detects sudden motion or changes in Wi-Fi, keeping your information secure. 2
Super performance
In a hybrid work world, employees need devices that work seamlessly and can handle demanding tasks on the go. The Galaxy A56 5G Enterprise Edition, the standout in Samsung's new Galaxy A Series, boasts significant improvements in CPU performance and graphics capability compared to previous models, thanks to its powerful Exynos 1580 processor and 8GB RAM. That supercharged processor enables it to effortlessly handle heavy applications, large documents, and multitasking, keeping staff productive wherever they are.
All the processing power in the world can't help if the device is out of juice. But a robust two-day, 5,000mAh battery means employees can stay productive throughout even the longest workdays. 3
A galaxy of advantages
But the Galaxy A Series doesn't just deliver under the hood. You can see it on screen, too. Both the Galaxy A56 5G and Galaxy A36 5G feature expansive 6.7" FHD+ displays, ensuring documents, presentations, and even videos remain crystal clear — even under the brightest sunlight. Slim yet robust and able to withstand life on the road, these devices offer enterprise-level durability, making them ideal companions for everyday business use.
Choosing enterprise-grade devices like the Samsung Galaxy A Series also ensures digital inclusion across your business. It reduces compatibility issues and massively simplifies tech support. Samsung's own survey finds SMBs report potential productivity gains of up to 40% and significantly improved morale when employees are equipped with reliable, high-quality technology that works when they need it.
Investing in Samsung Galaxy A Series Enterprise Edition devices isn't simply about purchasing phones — it's about securing productivity, enhancing employee satisfaction, and safeguarding valuable business data.
This post was created by Insider Studios with Samsung.
1 Disclaimer: Next Business Day Replacement: Doorstep Exchange with Samsung gold stock. Terms apply.
2 Disclaimer: Security updates for 7 years from first global launch and 7 generations of OS updates for A56 5G Enterprise Edition and 6 years from first global launch and 6 generations of OS updates for A36 5G, A26 5G, A16 5G and A16 4G.
3 Disclaimer: Typical value tested under third-party lab conditions. Rated minimum capacity is 4905mAh. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, the number of times charged, and many other factors. Estimated against the average usage profile compiled by UX Connect Research. Independently assessed by UX Connect Research between 16.01.2025-27.01.2025 in UK with pre-release versions of A56 5G under default setting using LTE and 5G Sub6 networks. NOT tested under 5G mmWave Network.