Thousands facing cancelled holidays after UK travel company goes bust

Yahoo

09-03-2025

Thousands of people have been left facing cancelled holidays after a major UK travel company went bust. Jetline Travel, based in London and operating under a number of names, is no longer trading.
The Civil Aviation Authority (CAA) confirmed that the company has ceased trading subject to the Air Travel Organisers Licensing. Jetline Travel also operated under names including JEtline Cruise, Bargain Late Holidays, and Elegant Gateways.
Nearly 5,000 customers have been impacted by the company's collapse. Many of them had reserved holidays with Cunard, Princess Cruises, and Holland America, the Express reports.
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Now, the bookings have been cancelled due to "breach of contract" between the cruise operators and Jetline.
The CAA advised: 'If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. You are advised to check in with the airline as per the existing flight ticket.'
In a warning to customers, the CAA added that flights might still be operational but customers will not be covered for other services such as transfers and accommodation.
The CAA added: 'Other services have not been paid to the local suppliers and you will be required to re-arrange and pay for these services again.'
Some people also booked their trip as a cruise-only trip or accommodation without a flight, with the situation being even more uncertain for these customers.
The ATOL scheme also does not cover these bookings, so any customers affected by this should contact the service provider directly.
In addition, Jetline has acted on behalf of other ATOL-protected operators. This means that some customers could still be protected if the ATOL certificate they have lists a different company.
The CAA urged affected travellers to check their documents: 'Check your ATOL Certificate under the 'Who is protecting your trip?' section.
'This will show who the responsible ATOL holder is. If the protector of your trip is still trading, you should contact that ATOL holder for further assistance.'
Many customers have been left furious at the collapse, and some have said they are having trouble contacting Jetline.
Taking to social media, one customer wrote: 'Our holiday including cruise, flights and hotels appears to have gone. Totally unable to contact Jetline.'
Another customer said they had been told they would have to pay again for their holiday within 48 hours, or it would be cancelled.
The Advantage Travel Partnership, a business network representing Jetline, said in a statement: 'We are greatly saddened that Jetline Travel has ceased trading.
'They have been a highly valued member of the Partnership since 2015, and our thoughts are with their customers and staff who have been impacted.'
Passengers who booked through P&O Cruises have been reassured that their reservations have been transferred directly to the cruise line.
The CAA is currently gathering information from the company and will provide further updates on how customers can make a claim.