SuccessKPI Achieves Data Privacy Certifications, Recognition for Highest Security, Privacy Standards Worldwide
SuccessKPI is officially recognized as an active participant in the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF for the completion of standards ISO 27001, GDPR, CCPA and LGPD, in addition to previously achieved SOC 2 Type II, HIPAA and PCI DSS Level 1.
The achievement enables customers to satisfy industry regulations while securely and confidently collecting, analyzing, understanding and acting on customer insights from around the world. These milestones underscore SuccessKPI's proven commitment to data privacy, regulatory compliance and ensuring the highest standards of data protection for its customers and partners worldwide.
Enterprises strive to improve customer experience by unifying data and relying on AI-powered automations. Privacy and compliance remain foundational requirements as businesses operate in an increasingly complex global regulatory environment.
IT research firm Frost & Sullivan cited SuccessKPI's security and privacy certifications including PCI, SOC 2, HIPAA, ISO 27001, GDPR, CCPA, LGPD and FedRAMP among its qualifications for inclusion as a leader in the Frost & Sullivan Workforce Engagement Management (WEM) Radar 2024 and Workforce Optimization (WFO) Radar 2023.
'SuccessKPI's seamless AI-integration, intuitive usability, affordability, data-first approach, GenAI security policies, and investment in customer education make it a vendor to watch out for in 2025 and beyond,' wrote Ankita Singh, Senior Industry Analyst, Frost & Sullivan in a recent research analysis.
SuccessKPI engages in protected data collection in the following ways:
Delivering applications to customer end users
Providing training and support
Facilitating communication and user experience
Processing payments
Advertising and market research
Analyzing service usage
Preventing fraud and validating identity
Ensuring compliance with legal and regulatory requirements
Enabling seamless access to third-party services
SuccessKPI maintains a comprehensive privacy policy that ensures compliance with Federal Trade Commission (FTC) requirements, arbitration obligations, onward transfer liability and robust compliance measures. The updated policy, effective February 27, 2025, outlines SuccessKPI's commitment to handling personal data responsibly and in accordance with international best practices.
'Security and data privacy are core to everything we do at SuccessKPI,' said CTO Piyush Patel. 'We are committed to providing secure, compliant and AI-powered solutions that empower customers to act on insights confidently. As regulations evolve, we remain dedicated to maintaining the highest standards to protect customer data worldwide.'
More information about SuccessKPI's participation in the Data Privacy Frameworks (DPF) can be found here. More information on SuccessKPI security compliance can be found here.
About SuccessKPI:
SuccessKPI is a cloud-native, workforce engagement management (WEM) platform. SuccessKPI is revolutionizing contact centers to utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar™ and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions.
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