Aviation staff need disability training, Baroness Tanni Grey-Thompson says
The Paralympian and crossbench peer said the 19 recommendations put forward by her taskforce should be 'turned into action' which puts accessibility 'at the heart of aviation'.
The Aviation Accessibility Task and Finish Group called for disability awareness training to be rolled out across all aviation roles, including airline crew, assistance providers, ground services, security and hospitality staff.
It highlighted a need for passengers to access information easily about their travel, including how they can request and book assistance, where they can find in-airport support services, and detailed guidance on how their mobility aids will be transported.
The taskforce also called for passengers to be able to find transparent information on complaints procedures.
The group will now work to help ensure its proposals are adopted by airlines, airports and regulator the Civil Aviation Authority.
Lady Grey-Thompson said: 'This report is the next critical step in making air travel more inclusive for disabled people.
'I'm grateful for the commitment the industry has shown to making change and breaking down barriers in aviation for everyone, bringing freedom to travel, whether for leisure or work, and to connect with friends and family.
'We know there's more work to be done, and I look forward to seeing these recommendations turned into action which truly puts accessibility at the heart of aviation.'
Transport Secretary Heidi Alexander said: 'Everyone should be able to travel with dignity and be respected at every stage of their journeys, including disabled passengers.
'That's why we established this group in November last year, and I welcome this report's findings which will clear the runway for greater accessibility in aviation.'
Annoyed to find that @HeathrowAirport is slipping back into its old bad habits, leaving disabled passengers still waiting for a high-lift to turn up so we can get off the plane, long after all others have disembarked. Other airports can manage. C'mon Heathrow, get a grip! pic.twitter.com/upFQ0XJwkf
— Frank Gardner (@FrankRGardner) June 3, 2025
Tim Alderslade, chief executive of trade body Airlines UK, said carriers are 'committed to removing barriers so that flying is accessible to all', and will support the 'implementation of these recommendations'.
Karen Dee, boss of industry group AirportsUK, said the report will 'build on the work already being done by airports, and the wider sector, to ensure air travel is accessible to all'.
In June, BBC journalist and wheelchair user Frank Gardner was forced to wait 95 minutes for a medical lift so he could leave an aircraft that had arrived at Heathrow's Terminal 5.
The airport apologised and said the delay was caused by its assistance provider responding to a medical emergency, which reduced the number of vehicles available.
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