Stock Of The Day Quanta Services Near Buy Point As Energy Appetite Expands Backlog
Quanta Services' backlog is rising amid AI-spurred energy demand. The Stock Of The Day is near a buy point as many peers set up too.
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Business Wire
30 minutes ago
- Business Wire
Cognigy Dominates CCW Vegas 2025 with Agentic AI Innovation, Strategic Partnerships, and Enterprise Momentum
DALLAS--(BUSINESS WIRE)-- Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the largest contact center conference in the world, with a packed line up of high-profile events, strategic partnerships, and immersive experiences highlighting the power of Agentic AI in transforming enterprise customer service. From live customer panels and interactive workshops to exclusive VIP events and major partnership announcements, Cognigy's presence is designed to highlight real results and what's next—and how enterprise brands are leading the future of CX through autonomous, goal-driven AI Agents. 'We are excited to share how adidas is evolving from chatbot support to a predictive, proactive, and deeply humanized service experience, at scale,' says Stijn Bannier, Global Product Director at adidas. 'We welcome everyone to our workshop together with Cognigy and AWS at CCW Vegas and be part of the conversation on what's next for AI in customer interactions.' The Main Events: Where to See Cognigy in Action at CCW Vegas 2025 Workshop & Panel: Attend this Tuesday 3-part workshop. First, adidas will share their journey using AI Agents to transform their customer experience across global markets. Then, stay for a dynamic panel featuring executives from adidas, AWS, and Cognigy, as they discuss what it takes to drive real impact with Agentic AI. Wrap up with a hands-on, interactive table activity on 'Agentic AI Readiness' where participants will collaborate with peers to identify opportunities, challenges, and enablers for scaling AI Agents in the enterprise. Executive Lunch & Learn: 'From Hype to How: What's Next for Agentic AI in Enterprise CX'. Cognigy CEO Philipp Heltewig and Vice President Alan Ranger will host an exclusive roundtable with enterprise leaders to cut through the buzz and share real-world lessons and advice from AI Agent deployments. Live in the Booth: 'Ask Our Customers Anything' on Wednesday at 4 PM at the Cognigy booth to meet with global brands sharing first-hand insights into their AI Agent journey. Grab swag, see a live demo and meet the Cognigy crew Wednesday and Thursday. Happy Hour with a Twist. Join Cognigy at 5 PM on Wednesday for a 'Cogni-tini' cocktail, conversation, and mind-blowing magic from a world-class magician—right in our booth #338. Partner Power: Immersive Experiences Across Vegas Sphere VIP Experience with Deepgram. An exclusive VIP night inside Las Vegas' most iconic venue to explore the intersection of AI and immersive experience design. High Roller VIP Experience with RingCentral. Soar above the Strip while discussing the future of CX in style with Cognigy and RingCentral. Passport to Innovation with 8x8 & Deepgram. Visit Cognigy and our partners' booths to complete your innovation passport and win high-value prizes. It's a smart way to discover how complementary solutions across automation, voice AI, and CX orchestration work together seamlessly. Global Agentic AI Partnership with Foundever. Building on proven enterprise success across multiple industries and regions, Cognigy and Foundever are delivering Agentic AI solutions to enterprise customers, the next step in the Cognigy/Foundever partnership. Celebrating a newly announced Top Tier Partner designation with Microsoft, underscoring our strategic alignment and technological collaboration with Microsoft for enterprise customers globally. Media + Recognition: Where Analysts and Press Are Watching CX Today Video Interviews. One-on-one interviews with Cognigy customers will spotlight how AI Agents are making real impact across retail, finance, and telco. CMP Market Research Recognition. Following its 'Leader' designation in CMP's Agent Copilot report, Cognigy is expected to receive further recognition in their upcoming Chatbots & Virtual Assistants report to be unveiled during CCW. 'CCW is about real conversations, real customers, and real transformation,' said Joe Havlik, VP of Americas at Cognigy. 'We're thrilled to stand alongside our Fortune 500 partners and customers this week to show what Agentic AI can do when it moves from the demo floor and into the enterprise—delivering better outcomes for businesses, agents, and customers alike.' For more information about Cognigy at Customer Contact Week (CCW) Las Vegas 2025, visit or stop by our booth #338. About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota.
Yahoo
an hour ago
- Yahoo
Klarna CEO predicts AI-driven job displacement will cause a recession
Klarna's CEO has predicted that a recession could be around the corner as companies around the globe—including his own—reduce the headcount of well-paid, white-collar jobs and replace them with AI. Sebastian Siemiatkowski, the boss of the Swedish Buy Now, Pay Later group is once again sounding a pessimistic tone on AI's impact on the workforce. But as he embraces the potential positive effects of AI on his own bottom line, he may have to contest with the negative fallout of a company that has flirted with growing credit losses in the last year. While he admitted that 'making future statements about macroeconomics is like horoscopes,' Siemiatkowski's well-documented feelings about AI's impact on the labor market leave him making a pessimistic prediction about the economy. 'My suspicion…is that there will be an implication for white-collar jobs. And when that happens, that usually leads to at least a recession in the short term. And I think, unfortunately, I don't see how we could avoid that with what's happening from a technology perspective,' Siemiatkowski said on the Times Tech Podcast. Siematkowski has long warned of the disruptive nature of AI on the labor market, using his experience of shifting recruiting practices at Klarna to support his argument that it will replace roles. He told the podcast that the company's headcount had fallen from 5,500 people to 3,000 in the space of two years. Speaking in August last year, Siematkowski said his ambition was to eventually reduce that figure to 2,000 through workplace norms like attrition rather than by engaging in layoffs. In February last year, Klarna announced that its AI chatbot was doing the work of 700 customer service staff, previously a role filled by customer service agents working for the French agency Teleperformance. While Siemiatkowski has faced criticism for his willingness to talk about AI's disruptive potential, he indicated he felt it was more of a duty to be frank about the technology. 'Many people in the tech industry, especially CEOs, tend to downplay the consequences of AI on jobs, white-collar jobs in particular. I don't want to be one of them.' Indeed, Siemiatkowski implied that if he added up the number of employees of CEOs who had called him to ask about making 'efficiencies,' that figure in itself would make for a seismic economic event. An AI-induced recession would combine a number of brewing themes for the Swedish tech group. Siemiatkowski's comments come as the group reported widening credit losses, which rose by 17% to $136 million last year. Siemiatkowski explained the losses as a result of the group taking on more customers, naturally leading to a rise in defaults. On a relative basis, the percentage increase in defaults was small, Siemiatkowski said. The Swede added that because Klarna customers' average indebtedness was £100, they were more likely to pay back their loans compared with typical credit card debt of what he said was £5,000. The typical U.K. credit card holder has an outstanding credit balance closer to around £1,800, while in the U.S., the average is about $6,300. Regardless of the variance, Siemiatkowski says the difference means customers are more likely to pay off their Klarna debts. 'We are very unsensitive to macroeconomic shifts. We can still see them, but they're much less profound than if you're a big bank, you have tons of mortgages. And for people to really increase losses, credit losses, what has to happen is people have to lose jobs.' Despite that, predictions of mass layoffs among white-collar workers could inform higher risk for the company's credit business. While there wasn't any sign of a recession currently, Siemiatkowski did observe falling consumer sentiment, which would impact spending. Siemiatkowski's views on AI in the labor force have evolved over time. Speaking to Bloomberg in May, Siemiatowski was reported to have said the company was embarking on a recruitment drive, contrary to his previous statements about a workforce reduction. Speaking with the Times, Siemiatkowski clarified that the company needed different types of workers to handle more complex customer service requests. 'When we started applying AI in our customer service, we realized that there will be a higher value to human connection,' he said. This story was originally featured on
Yahoo
an hour ago
- Yahoo
Duolingo's CEO outlined his plan to become an ‘AI-first' company. He didn't expect the human backlash that followed
On April 28, Duolingo cofounder and CEO Luis von Ahn posted an email on LinkedIn that he had just sent to all employees at his company. In it, he outlined his vision for the language-learning app to become an 'AI-first' organization, including phasing out contractors if AI could do their work, and giving a team the ability to hire a new person only if they were not able to automate their work through AI. The response was swift and scathing. 'This is a disaster. I will cancel my subscription,' wrote one commenter. 'AI first means people last,' wrote another. And a third summed up the general feeling of critics when they wrote: 'I can't support a company that replaces humans with AI.' A week later, von Ahn walked back his initial statements, clarifying that he does not 'see AI replacing what our employees do' but instead views it as a 'tool to accelerate what we do, at the same or better level of quality.' In a new interview, von Ahn says that he was shocked by the backlash he received. 'I did not expect the amount of blowback,' he recently told the Financial Times. While he says he should have been more clear about his AI goals, he also feels that the negativity stems from a general fear that AI will replace workers. 'Every tech company is doing similar things, [but] we were open about it,' he said. Von Ahn, however, isn't alone. Other CEOs have also been forthright about how their AI aspirations will affect their human workforce. The CEO of Klarna, for example, said in August of last year that the company had cut hundreds of jobs thanks to AI. Last month, he added that the new tech had helped the company shrink its workforce by 40%. Anxiety for workers around the potential that they will be replaced by AI, however, is high. Around 40% of workers familiar with ChatGPT in 2023 were worried that the technology would replace them, according to a Harris poll done on behalf of Fortune. And a Pew study from earlier this year found that around 32% of workers fear AI will lead to fewer opportunities for them. Another 52% were worried about how AI could potentially impact the workplace in the future. The leaders of AI companies themselves aren't necessarily offering words of comfort to these worried workers. The Anthropic CEO, Dario Amodei, told Axios last month that AI could eliminate approximately half of all entry-level jobs within the next five years. He argued that there's no turning back now. 'It sounds crazy, and people just don't believe it,' he said. 'We, as the producers of this technology, have a duty and an obligation to be honest about what is coming.' This story was originally featured on
