logo
Millennium Hotels and Resorts Selects Amadeus to Enhance its Digital Media Strategy

Millennium Hotels and Resorts Selects Amadeus to Enhance its Digital Media Strategy

Hospitality Net13-05-2025

In a competitive hospitality landscape, Singapore based Millennium Hotels and Resorts, with more than 80 destinations spread across four continents, has selected Amadeus' digital media solution to increase brand awareness and bookings at its properties.
Amadeus' data-driven marketing expertise and proprietary insights empower Millennium to connect with its target audiences more effectively, fostering engagement and loyalty. Using a combination of search engine optimization (SEO), social media, display advertising, and metasearch, Millennium can strategically target potential travelers at the right time and through the right channels. The partnership exemplifies how tailored media strategies can enhance brand visibility and drive bookings.
Millennium has already enjoyed a strong partnership with Amadeus: a global relationship that has focused on continuous innovation and effective campaign execution. By subscribing to other Amadeus solutions such as its global distribution system (GDS) for distribution, travel intelligence for insights and Delphi® for its group events business, Millennium has enhanced its operations and guest experiences.
We are thrilled to celebrate a decade of successful collaboration with Amadeus, especially as this renewal coincides with Millennium commemorating 30 years in the hospitality industry. This partnership has been instrumental in enhancing our digital presence and connecting with our guests more effectively. We look forward to continuing this journey of innovation and excellence in the years to come. Anthoney Jayasekara, Vice President, Global Digital Marketing, CRM & Platforms, Millennium Hotels and Resorts
We are proud to mark ten years of strategic partnership with Millennium Hotels and Resorts across many of our products. This collaboration has demonstrated the impact of strategic media solutions in boosting brand visibility and driving profitable demand. As we look ahead, we are excited to continue innovating and leveraging our data-driven marketing expertise, along with our BI suite, to better inform our digital marketing strategy and help customers connect with travelers in meaningful ways. Jan Tissera, Head of International, Hospitality, Amadeus
View source

Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Scott Robbins has been appointed Managing Director at TradeWinds Island Resorts
Scott Robbins has been appointed Managing Director at TradeWinds Island Resorts

Hospitality Net

time3 hours ago

  • Hospitality Net

Scott Robbins has been appointed Managing Director at TradeWinds Island Resorts

radeWinds Resort is proud to announce the appointment of Scott Robbins as Managing Director. With over three decades of leadership experience, Robbins brings a wealth of experience in opening and operating large-scale, award-winning resorts across the Caribbean and the U.S. His proven track record and strategic vision make him the ideal leader for one of St. Pete-Clearwater's most cherished family-friendly beachfront destinations. Most recently, he served as Complex General Manager at Margaritaville Resort Orlando and Embassy Suites Condo Hotel, where he successfully managed a multi-faceted destination property featuring hotels, retail, restaurants, entertainment venues, and a state-of-the-art water park. Prior to that, Robbins held senior leadership roles with Aimbridge Hospitality, Sandals Resorts, and Wyndham Hotels, overseeing the launch and operation of numerous high-profile resorts in Jamaica and the Turks and Caicos. View Scott Robbins's LinkedIn Profile Scott Robbins is a graduate of Johnson & Wales in Providence, Rhode Island - United States

Alicia Carr has been appointed Vice President of Finance at Charlestowne Hotels
Alicia Carr has been appointed Vice President of Finance at Charlestowne Hotels

Hospitality Net

time3 hours ago

  • Hospitality Net

Alicia Carr has been appointed Vice President of Finance at Charlestowne Hotels

Charlestowne Hotels, a leading hospitality management company known for its portfolio of lifestyle properties, announces the appointment of Alicia Carr as Vice President of Finance. Carr will lead financial operations across Charlestowne's growing collection of hotels and food and beverage outlets, overseeing strategic planning, budgeting, and performance analysis to support continued success and operational excellence. With more than 20 years of leadership experience in the hospitality sector, Carr brings a deep understanding of financial strategy and operational oversight with a sharp focus on accountability and disciplined execution. She most recently served as Vice President of Finance at Collegiate Hotel Group, where she played a key role in the company's expansion from 31 to 57 properties, and was instrumental in the sale and transition of all Graduate properties onto the Graduate by Hilton brand. Her expertise encompasses the financial integration of new brands, acquisitions, and ownership transitions. Additional career highlights include over a decade of senior leadership at independent hospitality group Bunkhouse Management, serving in various roles including Vice President of Finance and Corporate Controller. Carr will oversee the company's 12-person accounting team, and will be responsible for company-wide capital planning, performance analysis, and the development of scalable financial systems tailored to the needs of individual properties. She will also partner closely with hotel ownership groups and on-property teams to ensure collaborative, transparent financial stewardship at every level.

Why Hotels Should Adopt a Multi-Channel Digital Approach in 2025 and Beyond
Why Hotels Should Adopt a Multi-Channel Digital Approach in 2025 and Beyond

Hospitality Net

time3 hours ago

  • Hospitality Net

Why Hotels Should Adopt a Multi-Channel Digital Approach in 2025 and Beyond

The hospitality industry and the macro environment have been more volatile in the last few years than at any time in the past 10-15 years. I anticipate this will continue due to inflation, higher capital costs, fluctuating demand, disruptions from AI, tariff woes, etc. This is why I think hotels should adopt a digital approach of multichannel distribution for both S&M and branding control, as well as scaling and capital levers. Here's the breakdown: 1. Direct It's 2025. Every hotel should have its own direct channel, period. It means having your own differentiated content and voice, guest data (first-party), and a higher margin on the bottom line. It also means more control and flexibility over your sales and marketing strategies. For example, hotels may get less budgeted traffic from OTAs than expected, as OTAs have their own priorities (the 'black box' algorithms). With the direct channel, hotels can strategically promote special offers. More importantly, a hotel can leverage the direct channel to build a brand and stand out from the competition in the long term. A brand well built sells itself and fosters deeper, longer-lasting relationships with customers. The biggest advantage of merchants on Amazon is the brand (and trust) built off Amazon. Similarly, hotels branded thoughtfully may potentially be invited to well-established branded hotel networks to further grow on steroids. Just like how Trailborn partnered with Marriott or Small Luxury Hotels (SLH) partnered with Hilton in 2024. They were win-win situations. Source: Travel Media Group 2. OTA OTAs emerged from the ashes of the dot-com bubble as their business model proved valid and sustainable. Their growth accelerated further after 9/11 and 2008 as hotels turned to OTAs during uncertain times for risk and cash flow management, reaping the benefits of "free" marketing without upfront spending. Hotels, as high-asset investments, naturally lean toward opening up more inventory to OTAs to save on overhead in order to survive first in a macro environment with uncertainty or even headwinds. In 2025 and the foreseeable future, with tighter liquidity and more expensive capital, OTAs provide a solid cushion to scale with a controlled cash flow. OTAs can also help hotels reach a specific psychological segment of travelers that hotels can't reach from their direct channels. This segment of travelers tends to be loyal to the OTA brands and prioritize an intuitive, convenient, and smooth end-to-end 'pipe' experience over price and other factors, just like Amazon shoppers. Therefore, for this 'OTA-minded' segment, OTAs can be a great referral or acquisition channel with reasonable CAC (customer acquisition costs). Hotels should strategically convert those guests into long-term repeat customers who book direct by building a deeper relationship with top-notch in-stay and post-stay 'room delivery' services. The old dichotomy of 'direct vs. OTA' is giving way to a more strategic and nuanced approach where both channels play a role in a comprehensive distribution strategy. Source: Travel Media Group 3. Metasearch (mainly Google Hotels) On the direct side, hotels had been losing some share to OTAs because an individual property's website simply couldn't meet travelers' lodging 'discovery' needs the way OTAs could. Metasearch, especially Google Hotels, has been playing a critical role as a lodging aggregator but still allows travelers to book direct, levelling the playing field between direct and OTAs. As an SEM/SEO consultant in the hospitality industry, I vividly remember how groundbreaking it was when Google introduced the 'local 3-Pack' directly in search results nearly a decade ago. Since then, when travelers search for hotel-related queries on Google, they see a map-style feature displaying the top hotel listings instead of 10 blue links. Clicking on these listings directs them to Google Hotels, which aggregates price, inventory, location, brands, everything. It was a game changer because it perfectly dovetailed Google's search and metasearch platforms and better aligned with travelers' lodging search behaviors. The cherry on top is that hotels can now list their sites on Google Hotels for free, leveraging the Free Booking Link (FBL) feature rolled out in 2021 to capture direct bookings. Source: Travel Media Group 4. Marriott and Hilton are evolving into end-to-end distribution channels In fact, I think that's a huge trend that's transforming the industry. By the end of 2024, Marriott and Hilton had worldwide property counts of more than 9,000 and 8,000, respectively, reflecting CAGRs of 4.9% and 6.3% over the past five years. They also both reached 200+ million global loyalty members—a remarkable increase of 43% and 94% from 2019. Acquisitions and strategic partnerships, alongside natural room growth, will continue to supercharge Marriott's and Hilton's portfolio growth in an efficient, scalable, and adaptable way. I believe that by continuing to expand their branded hotel networks, they will reach a point where network effects will emerge further to enhance the intuitiveness and convenience of this 'end-to-end' booking experience, starting and completing a booking journey directly within the Marriott and Hilton apps. Branded and even boutique hotels should make their scaling and growth decisions with these two 'emerging' distribution channels in mind. About Travel Media Group (TMG) Travel Media Group (TMG) is a hospitality marketing partner for brands, hotel management groups, and individual properties. Services include custom social media marketing, professional review response, online reputation management, and more. TMG is responsible for elevating our hotel partners' online presence while helping hotels manage real-time guest feedback. Travel Media Group is a business that is a part of the Dominion Enterprises Family.

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into the world of global news and events? Download our app today from your preferred app store and start exploring.
app-storeplay-store