Long queues at Malaysia's checkpoints after country's worst breakdown in autogates affecting foreign travellers
The Star reported that tens of thousands of foreigners were affected, involving more than 200 autogates across the country. However, Malaysian passport holders were able to use the autogates with no issues.
Kuala Lumpur International Airport Terminal 1 and 2, as well as Johor's Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine complex and Sultan Abu Bakar CIQ (KSAB) were among the entry points affected.
"We regret any inconvenience and your patience and cooperation is much appreciated," they said, adding that their team is working to solve the issue.
Quoting a security official, The Star reported that it was the cause of the failure was unknown and investigations are ongoing for any elements of sabotage or hacking.
'Weekends are a busy period and immigration officers have been told to open all lanes to clear the passports manually,' the official told The Star.
The Malaysian People's Volunteer Corps personnel have also been deployed to manage the influx of visitors at the two land checkpoints with Singapore. Immigration officers have also started contra lanes at both bus halls.
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