A605 in Peterborough closed after 'five-vehicle crash'
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Daily Mail
10 hours ago
- Daily Mail
TONY HETHERINGTON: Dad's £54,000 van has a brake fault but he can't get a refund
Tony Hetherington is Financial Mail on Sunday's ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms S.L. writes: My father purchased a new Mercedes Vito from LSH Auto in Stockport. This is a high-spec five-seater vehicle which he and my mother bought for £54,344, intending to take the family to France this summer. Soon after purchase, it became apparent that the van has a grave fault with its automatic emergency braking system. Now LSH Auto has the van, which my father took back, and his money. Tony Hetherington replies: The van's fault is pretty frightening. It would brake suddenly and violently when there were no other vehicles near it and no objects in its path. Your father contacted LSH Auto for advice and took the van back to be checked. The same random braking then happened while one of the dealer's engineers was at the wheel. This was so dramatic he ruled it could not be taken back on public roads. LSH Auto is not some backstreet second-hand car company. It is a Mercedes-Benz dealer with a large, impressive site and its most recent accounts show a one-year turnover of £255 million. Staff contacted Mercedes-Benz in Germany and then told your father that the van had a software problem for which there was no current solution. A new system was needed and this could take six months to a year. Your father, quite reasonably, expected to get his money back, but you told me that Mercedes-Benz wanted LSH Auto to pay, while the Stockport company wanted the Germans to pay. Meanwhile, LSH Auto refused to release the van unless your father signed a legal waiver to agree that if the van caused any injury to anyone, or any damage to other vehicles or property, LSH Auto and Mercedes would not be held liable. Not surprisingly, your father refused to sign, which meant that, when you contacted me, LSH Auto had both the van and the £54,344 – and your family's Channel ferry booking looked as though it had been sunk without trace. I put all this to both LSH Auto and Mercedes. If the van had a fault so serious that it was dangerous to drive, surely this means it was not fit to be sold in the first place? A few hours later, your father received a call from the Stockport dealer, offering a full refund. I received a statement from the firm that did not go this far but did tell me that LSH Auto 'is in active discussion with the customer'. It took about a fortnight for the cash to land in your father's bank account, and for LSH Auto to give me an updated statement saying that management 'has been in active discussions with the customer and has now resolved the concerns raised'. I suspect the delay in paying may have been the time it took the dealer to agree with Mercedes exactly who would foot the bill. Tripadvisor won't take off N.W. writes: I owned a hotel in Blackpool for many years, and as part of our advertising we used the Business Advantage scheme from Tripadvisor. I sold the hotel in January and informed Tripadvisor, but it has just charged me £680 subscription to the scheme. I cannot find a way to cancel. Tony Hetherington replies: Tripadvisor describes Business Advantage as a subscription service that attracts and influences potential customers by adding various bells and whistles to the hotel's page on its website. You paid for Business Advantage with your credit card, so when the subscription was due for renewal, Tripadvisor simply charged your card. When I contacted Tripadvisor, I was told it had no record of your cancellation and it would accept a cancellation only from the hotel's email address. I explained again that you had sold the hotel so had no access to its emails. Tripadvisor's answer was to tell you to ask the new owner to take over the payments. You barely know the new owner, though. I asked Tripadvisor repeatedly whether it plans to carry on collecting payments from you for ever, but it would not answer. You have decided to write off the £680, but I suggest you warn your card issuer of this dispute, in case Tripadvisor collects more payments. And it would do no harm to have your solicitor write to Tripadvisor, making clear you are withdrawing any permission it imagines it has to take more money from you.
BBC News
15 hours ago
- BBC News
Teenager in life-threatening condition after Dorset crash
A teenager is in a life-threatening condition in hospital after a two-vehicle crash on Police said officers were called to the A35 in Dorchester, at the junction with the A352, at 20:05 collision involved a grey Hyundai i10 and a grey Mercedes Benz, in which the injured teenager was an force said the driver of the Hyundai, as well as two other people in the Mercedes, were also in hospital with serious injuries. Police appealed for any witnesses or anyone with relevant dashcam footage to contact the David Cotterill thanked members of the public for their "patience and understanding" while the road was closed following the crash. You can follow BBC Dorset on Facebook, X (Twitter), or Instagram.
BBC News
18 hours ago
- BBC News
A14 carriageway closed near Newmarket due to crash and oil spill
A section of the westbound A14 in Suffolk has been closed due to a crash. National Highways said the section between junction 39 for Kentford and junction 27 for west Newmarket were shut at about 12:20 BST. It said a specialist team was en-route to clear an oil spill that happened in the collision. A road sign was also damaged, it added. A traveller caught up in the congestion believed a car had smashed into the central reservation and spun across the road. There have been delays of about 30 minutes on the approach and about four miles of congestion, National Highways added. Follow Suffolk news on BBC Sounds, Facebook, Instagram and X.
