You answered one Tricare question and now you're the expert
You're it now. You're the reference point. The urgent care whisperer. The unofficial customer service rep for your entire spouse group.
It usually starts small. You answer one question in the group chat correctly. Or you mention something helpful at a Unit Family Day. Next thing you know, someone's texting you at 8:42 p.m. to ask whether urgent care visits count toward the deductible under Tricare Select, and you're explaining how referrals work with all the clarity of someone who never meant to memorize the rules but accidentally did.
You didn't sign up for this job. But now everyone thinks you work there.
It took you three PCS moves, one misrouted prescription, and two near-screaming matches with an off-base pediatric clinic to finally understand how Tricare actually works. And now you do.
On more than one occasion, you've explained the following:
Your coverage lives and dies with DEERS. If it's not up to date, nothing else works. If your info isn't correct in the Defense Enrollment Eligibility Reporting System, your kid doesn't show up in the system and you're paying out-of-pocket at the pharmacy until it's fixed. You update DEERS on MilConnect now like it's a ritual, every move, every baby, every new assignment.
The plans aren't one-size-fits-all, and no one explains that clearly. You know that Tricare Prime is free but requires referrals for anything more complicated than a sinus infection.
You know that if you're not near a military treatment facility, Select will give you more control but comes with out-of-pocket costs. You've explained the difference at least a dozen times to new spouses who thought 'Select' meant 'better.'
Guard/Reserve coverage doesn't just happen. You've watched families assume they were covered under Tricare Reserve Select, only to find out (during an emergency, of course) that enrollment requires paperwork and premiums. No one told them. You tell them.
Tricare for Life is a gift but only if you enroll in Medicare Part B on time. You've walked one too many retirees through the panic of almost missing that deadline.
Your knowledge base for Tricare extends beyond just booking routine appointments. Now you know that:
Express Scripts delivers prescriptions straight to your door for free, and anyone standing in line at the pharmacy on base might be doing it the hard way (unless it's antibiotics—then you know you're back in line with the rest of us).
The Nurse Advice Line is your secret weapon when it's 10 p.m., your kid has a fever, and you don't know whether you need urgent care, ER, or just Tylenol and a popsicle. It's open 24/7. Most people don't even know it exists.
Referrals must go through your PCM, and calling a specialist directly—no matter how well-meaning—is a great way to get hit with an unpaid bill. You've now said, 'Wait, did you get a referral for that?' more times than you can count.
Not all providers who take Tricare accept Tricare rates. That's a hard lesson. And you've learned to check the Tricare Provider Directory every time before scheduling anything outside the MTF.
You've learned the hard way that understanding your plan is the only thing that stands between smooth care and complete chaos.
When you're the one who knows the system, it's easy to become the person everyone turns to. And for a while, that feels good. But eventually, it catches up with you. You find yourself answering questions in the school pickup line, in the commissary aisle, in the middle of your own dental cleaning.
Being generous with your knowledge doesn't mean making yourself available at all times. You're allowed to redirect and to say, 'I'm not sure, but you can find that on the Tricare site.'
We Are The Mighty is a celebration of military service, with a mission to entertain, inform, and inspire those who serve and those who support them. We are made by and for current service members, veterans, spouses, family members, and civilians who want to be part of this community. Keep up with the best in military culture and entertainment: subscribe to the We Are The Mighty newsletter.
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