Latest news with #53rdAnnualGlobalTechnology
Miami Herald
19-07-2025
- Business
- Miami Herald
T-Mobile fixes major smartphone pain point for subscribers
Upgrading your smartphone has traditionally been something that should be easy, but often isn't. It wasn't that long ago when you had to fumble with those tiny SIM cards, not knowing exactly how they should go in. Those could easily be lost or damaged, and of course, your phone did not work without them. Related: Struggling mall anchor makes generous offer to win back customers In a perfect world, your new phone would arrive, and you would be able to download all the information from your old phone in a matter of minutes. Your phone number would come with you, and everything would be ready to go in less than half an hour. It's supposed to work that way, but it often doesn't. Sometimes that means a call to customer service, and those calls can be massively frustrating. If you call AT&T or Verizon, getting an actual human being on the phone can be a virtual miracle. Nobody wants to press buttons and be directed to the website when they have an actual problem. That, however, has become way too common as companies have tried to save money on customer service by using artificial intelligence (AI). Don't miss the move: Subscribe to TheStreet's free daily newsletter Any person who has lived through an AI customer service experience fully understands why humans and robots so often go to war in movies. T-Mobile (TMUS) seems to understand that upgrading your phone is a key part of your relationship with the carrier. Because of that, the company has decided to make some real investments in fixing that pain point. While T-Mobile has had some customer interaction issues over the past few years, the company has been built around changing industry norms. It found its audience based on the idea of being different than Verizon and AT&T in customer-friendly ways. T-Mobile's CFO Peter Osvaldik spoke about his company's efforts to make upgrading easier at JPMorgan's 53rd Annual Global Technology, Media and Communications Conference. "And so upgrades was the first journey. For those that are T-Mobile customers that have lived through upgrade experiences years ago, next time you upgrade, I definitely suggest you try this slick new experience. It's really, really great, makes it much more smooth, and it allows the ability as we deploy more and more features to personalize it," he shared. Osvaldik made it clear that T-Mobile does not see problems in the same way as its rivals. "And so the view – and this is the difference is a lot of companies approach digitalization, AI, automation with how do I take costs out of the system? How do I deflect more calls? I don't want to deal with customers, I want the AI to deal with customers," he shared. More Retail: Costco quietly plans to offer a convenient service for customersT-Mobile pulls the plug on generous offer, angering customersAT&T makes generous offer to older customers T-Mobile does not believe in shuffling off customer service to AI bots. "For us, much like the ethos of this company has always been, how do you put customer centricity at the forefront, make their experiences better. And when you do that, of course, cost will naturally come out of the system," he added. The CFO made it clear that if more problems get solved over the phone, then T-Mobile needs fewer retail locations, which saves money. Osvaldik explained that T-Mobile works to put the customer and their needs first. That includes understanding what they want and delivering it proactively. "When you think about things that are important to customers around this product space is, am I getting the speed and reliability that's necessary for me? Our product – if you just look at Q4 to Q4, third-party reports recently released, speeds have increased by 50% Q4 versus Q4. So in a year, we've increased speeds by 50%," he shared. Offering a better product has helped T-Mobile grow its brand and retain existing customers. "We continue to win customer satisfaction recognition from multiple, multiple third parties. So it's a product that's resonating, it's durable and that's what's continuing to drive the growth and the lower churn and the higher ARPU (average revenue per user)," he added. Related: Iconic convenience store closing down all locations The CFO also wants to win over the whole family, because that's good for T-Mobile. "Bundling is a way to drive churn down. Bundling is a way to drive discounts as a result. You think about family plans in the U.S., there is a reason that the second line, third line, fourth line, fifth line is a lot cheaper than the first one, and that is you bundle things together, you get reduced churn and you get higher value on the account basis, similarly when you bundle an iPad or a watch together with your mobile phone," he shared. The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Yahoo
27-05-2025
- Business
- Yahoo
Microchip Technology to Present at the TD Cowen 53rd Annual Technology, Media & Telecom Conference
CHANDLER, Ariz., May 27, 2025 (GLOBE NEWSWIRE) -- (NASDAQ:MCHP) – Microchip Technology Incorporated, a leading provider of smart, connected, and secure embedded control solutions, today announced that the Company will present at the TD Cowen 53rd Annual Global Technology, Media, and Communications Conference on Wednesday, May 28, 2025 at 10:50 a.m. (Eastern Time). Presenting for the Company will be Mr. Richard Simoncic, Chief Operating Officer, and Mr. Eric Bjornholt, Senior Vice President and Chief Financial Officer. A live webcast of the presentation will be made available by Cowen, and can be accessed on the Microchip website at Any forward looking statements made during the presentation are qualified in their entirety by the discussion of risks set forth in the Company's Securities and Exchange Commission filings. Copies of SEC filings can be obtained for free at the SEC's website ( or from commercial document retrieval services. Microchip Technology Incorporated is a leading provider of smart, connected and secure embedded control solutions. Its easy-to-use development tools and comprehensive product portfolio enable customers to create optimal designs, which reduce risk while lowering total system cost and time to market. The company's solutions serve approximately 112,000 customers across the industrial, automotive, consumer, aerospace and defense, communications and computing markets. Headquartered in Chandler, Arizona, Microchip offers outstanding technical support along with dependable delivery and quality. For more information, visit the Microchip website at Note: The Microchip name and logo are registered trademarks of Microchip Technology Inc. in the USA and other countries. INVESTOR RELATIONS CONTACT:Deborah Wussler ……… (480) 792-7373
Yahoo
27-05-2025
- Business
- Yahoo
Microchip Technology to Present at the TD Cowen 53rd Annual Technology, Media & Telecom Conference
CHANDLER, Ariz., May 27, 2025 (GLOBE NEWSWIRE) -- (NASDAQ:MCHP) – Microchip Technology Incorporated, a leading provider of smart, connected, and secure embedded control solutions, today announced that the Company will present at the TD Cowen 53rd Annual Global Technology, Media, and Communications Conference on Wednesday, May 28, 2025 at 10:50 a.m. (Eastern Time). Presenting for the Company will be Mr. Richard Simoncic, Chief Operating Officer, and Mr. Eric Bjornholt, Senior Vice President and Chief Financial Officer. A live webcast of the presentation will be made available by Cowen, and can be accessed on the Microchip website at Any forward looking statements made during the presentation are qualified in their entirety by the discussion of risks set forth in the Company's Securities and Exchange Commission filings. Copies of SEC filings can be obtained for free at the SEC's website ( or from commercial document retrieval services. Microchip Technology Incorporated is a leading provider of smart, connected and secure embedded control solutions. Its easy-to-use development tools and comprehensive product portfolio enable customers to create optimal designs, which reduce risk while lowering total system cost and time to market. The company's solutions serve approximately 112,000 customers across the industrial, automotive, consumer, aerospace and defense, communications and computing markets. Headquartered in Chandler, Arizona, Microchip offers outstanding technical support along with dependable delivery and quality. For more information, visit the Microchip website at Note: The Microchip name and logo are registered trademarks of Microchip Technology Inc. in the USA and other countries. INVESTOR RELATIONS CONTACT:Deborah Wussler ……… (480) 792-7373Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
12-05-2025
- Business
- Yahoo
Ingram Micro to Present at Upcoming Investor Conferences
IRVINE, Calif., May 12, 2025--(BUSINESS WIRE)--Ingram Micro Holding Corporation (NYSE: INGM) ("Ingram Micro" or the "Company") today announced that Company executives are scheduled to participate in the following upcoming investor conferences: J.P. Morgan 53rd Annual Global Technology, Media and Communications ConferenceWednesday, May 14, 2025, 8:40 am Eastern Time / 5:40 am Pacific Time William Blair 45th Annual Growth Stock ConferenceWednesday, June 4, 2025, 4:20 pm Eastern Time / 1:20 pm Pacific Time A live webcast and replay of the presentations will be available on the Company's investor relations website at About Ingram Micro Ingram Micro (NYSE: INGM) is a leading technology company in the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry's first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at View source version on Contacts Media Relations: Lisa Investor Relations: Willa McManmonir@ Sign in to access your portfolio
Business Wire
12-05-2025
- Business
- Business Wire
Ingram Micro to Present at Upcoming Investor Conferences
IRVINE, Calif.--(BUSINESS WIRE)--Ingram Micro Holding Corporation (NYSE: INGM) ('Ingram Micro' or the 'Company') today announced that Company executives are scheduled to participate in the following upcoming investor conferences: J.P. Morgan 53rd Annual Global Technology, Media and Communications Conference Wednesday, May 14, 2025, 8:40 am Eastern Time / 5:40 am Pacific Time William Blair 45th Annual Growth Stock Conference Wednesday, June 4, 2025, 4:20 pm Eastern Time / 1:20 pm Pacific Time A live webcast and replay of the presentations will be available on the Company's investor relations website at About Ingram Micro Ingram Micro (NYSE: INGM) is a leading technology company in the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry's first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at
