Latest news with #AKPS
The Star
17 hours ago
- The Star
Disrupted autogates back in operation
All clear: The situation was back to normal at the BSI CIQ in Johor Baru yesterday afternoon. SEPANG: More than 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) for two days due to an autogate technical issue, says Comm Datuk Seri Mohd Shuhaily Mohd Zain (pic). The Malaysian Border Control and Protection (AKPS) director-general said the disrupted autogate system was restored on Saturday night. 'As we speak, everything is already up and running,' he told reporters at KLIA Terminal 1 here yesterday. He said the glitch was due to a technical issue related to integration between the MyIMMS system database and the database of an international authoritative body. 'This had led to the checking process being delayed,' he said, adding that the root cause is being investigated from all angles, including the possibility of a cyberattack. 'At this time, we do not think so and I do not want to give any perception that could worsen the situation. For now, let us find out what had happened.' He said all manual lanes have been opened while AKPS made an announcement about the problem to enable travellers to change or postpone their journey. 'That's the best that we can do to reduce the number of people coming into the country,' Comm Mohd Shuhaily added. In Johor Baru, checks at BSI showed that the crowds thinned out by midnight on Saturday. The disruption, described by officials as the worst in recent years, affected more than 200 autogate machines nationwide. A Singaporean visitor, who wanted to be known only as Lim, was relieved that the issue was rectified as he had to attend a funeral in Johor. 'I saw photos of the huge crowds on Friday and Saturday and it looked really bad. Imagine queuing for four to five hours. 'Today, when I entered the bus hall, the place was empty and I cleared immigration within 20 minutes,' he said yesterday. Another Singaporean, who wanted to be known only as Salmah, said it was good that all was back to normal at BSI. 'I was supposed to visit relatives on Saturday but delayed my trip after pictures of large crowd came out in the media. 'I am glad that there was no crowd just now and that immigration officers were also around to ensure everything was smooth flowing,' she said. The autogate system disruption on Friday had left tens of thousands of travellers stranded. — Photo from Johor Mentri Besar onn Hafiz Ghazi's Facebook page. Salmah hoped the authorities had a back-up plan in case of system failure. 'Many of my friends wanted to come to Johor over the weekend, but they changed their minds,' she added. The Star first reported the chaos which erupted at major entry points across Malaysia as tens of thousands of foreign travellers were left stranded for hours following a massive nationwide failure of the autogate system on Friday. Long queues were reported at KLIA and land border crossings, particularly in Johor, where many Singaporeans were caught in the gridlock at BSI and Kompleks Sultan Abu Bakar (KSAB) Customs, Immigration and Quarantine complex. At the BSI complex alone, there are 39 autogates for exit and 29 for entry, while KSAB has 12 in operation. Since June 1 last year, visitors from 63 countries, as well as diplomats serving in Malaysia and their family members, are eligible to use the autogates for faster clearance.
Borneo Post
a day ago
- Borneo Post
Disruption of autogate system
The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. – Bernama photo SEPANG (July 20): No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today. Mohd Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for any inconvenience caused by the disruption of the system and assured the public that steps are being taken to prevent a recurrence. The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. As a result, congestion and long queues were observed at several key entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In response, the AKPS implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the affected checkpoints. Meanwhile, a survey by Bernama at the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine Complex (CIQ) in Johor found that entry and exit traffic was moving smoothly today, with no signs of congestion, unlike the previous day due to a disruption to two e-gate systems that began on Friday. Johor Public Works, Transport, Infrastructure and Communications Committee chairman Mohamad Fazli Mohamad Salleh, when contacted, confirmed that the e-gate systems were fully restored as of 10 pm yesterday. Meanwhile, Singaporean Narziah Shakor, 55, shared her experience, saying the disruption had caused significant inconvenience for many travellers, some of whom were left standing in long queues for hours. Narziah, who lives in Bedok, said her son had advised her not to travel to Johor yesterday due to widespread reports of severe congestion, which left many stranded for over three hours. 'Alhamdulillah, everything is back to normal today, and the process is smooth. But yesterday was quite bad…many people had to stand for three to four hours,' said the Singapore-based civil servant. – Bernama
The Sun
a day ago
- The Sun
Autogate system disruption at KLIA not due to cyberattack
SEPANG: No signs of sabotage or cyberattack were detected following the disruption of the automatic gate system for foreign visitors, according to Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He explained that the issue likely stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, slowing down cross-checking procedures. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he said during a press conference at Kuala Lumpur International Airport (KLIA) Terminal 1. Mohd Shuhaily confirmed that all affected autogates for foreign visitors are now fully operational. He apologised for the inconvenience caused and assured the public that preventive measures are being taken to avoid future disruptions. The system malfunction, which began last Friday and lasted until yesterday evening, caused congestion at major entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration, and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. To manage the situation, AKPS activated all manual counters and deployed additional personnel to ease visitor flow. - Bernama
CNA
a day ago
- CNA
Malaysia says autogates ‘100%' restored after 2-day glitch, no indication of sabotage
SINGAPORE: The autogate breakdown affecting foreign travellers at Malaysia's major immigration checkpoints since Jul 18 has been fully restored, its Border Control and Protection Agency (AKPS) chief said on Sunday (Jul 20). Mohd Shuhaily Mohd Zain added that there is no indication of sabotage yet, even as investigations into the recent breakdown are ongoing. 'At this point, we do not see any indication of sabotage. For now, I do not wish to make any assumptions that could worsen the situation,' he was quoted as saying by the New Straits Times. 'Let us do our work and determine what actually happened.' Shuhaily added that the 'system glitch' was due to connectivity issues between the MyIMMS system and the international security system it is linked to, which then caused delays and long queues. The Star reported Shuhaily as saying that the two-day breakdown affected over 380,000 travellers at Johor Bahru's Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ). "As we speak, everything is already up and running - 100 per cent. We deeply regret that this incident occurred,' he was quoted as saying by The Star at a press conference at the Kuala Lumpur International Airport Terminal One. The Star had earlier reported that tens of thousands of foreigners were affected, involving more than 200 autogates across the country. Kuala Lumpur International Airport Terminals One and Two, as well as Johor Bahru's BSI CIQ at the Causeway and the Sultan Abu Bakar CIQ at the Second Link were among the entry points affected. However, Malaysian passport holders were able to use the autogates with no issues. Affected travellers then shared photos of the long queues at both land checkpoints with Singapore on social media. The border agency then said that the autogate service has partially resumed since 6pm on Saturday. Separately, Johor's Chief Minister Onn Hafiz Ghazi lashed out over the matter on Saturday, and urged the federal authorities to act immediately to prevent a recurrence of the system disruption at Johor's land checkpoints. 'Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region' he wrote in a post on Facebook, referring to Johor Bahru's BSI CIQ. Since Jun 1 last year, visitors from 63 countries and regions have been able to use Malaysia's autogate facilities for immigration clearance. These include travellers from Singapore, Japan and Australia. There are currently 1,568 automatic passport scanning machines at Malaysia's checkpoints, according to the Malay Mail. Previously, hundreds of travellers were stranded for several hours last December after the autogate and QR code scanning system at the BSI suffered a malfunction.
Barnama
a day ago
- Barnama
Disruption Of Autogate System: No Elements Of Sabatoge, Cyber Attack
SEPANG, July 20 (Bernama) -- No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today.
