Latest news with #AgenticAI
Time of India
12 hours ago
- Business
- Time of India
How agentic AI is rewiring BFSI workflows
The use of Artificial Intelligence (AI) in the financial sector has been growing significantly over the past 24 months, but as we move forward, the applications are moving towards more automated, intuitive enablement across the board. After Generative AI, Agentic AI is leading this revolution with the ability to make autonomous decisions and carry out complex tasks without constant human guidance. Unlike traditional AI which reacts to human- fed input, agentic AI decides autonomously what action to take, plans multi-step workflows, and adapts in real Agentic AI Matters: The shift we discussed is a fundamental upgrade to BFSI's operational core. Traditional AI has excelled at analyzing data or identifying patterns. Agentic AI, however, takes a fundamentally different approach. It generates collections of independent AI agents that collaborate through sophisticated reasoning and planning mechanisms to resolve multi-step problems, with large language models serving as their "decision-makers". In simple words it is designed to work more like humans by handling tasks independently. Consider a compliance check scenario. Where a traditional system may trigger a transaction to be reviewed by a person, an Agentic AI system could not only initiate it but separately gather additional context from adjacent accounts and external data sources, analyze the risk in real-time, and clear the transaction automatically or escalate it with a complete summary. All without waiting for a human to initiate the manual check that follows. Agentic AI in Action: Agentic AI has a deep impact and has the potential to drive change across an extensive range of BFSI processes, from customer-facing processes to sophisticated back-office procedures. The following examples reflect how this technology is rewiring processes in some of the most important areas: Streamlining Lending Decisions: Agentic AI is beginning to fundamentally accelerate the loan application journey. Lengthy manual reviews and sequential checks keep applicants waiting. Emerging Agentic systems are showing the capacity to autonomously orchestrate the complex process of gathering data from diverse sources, performing rapid, intelligent analysis, and making decisions or recommendations. This rewires lending from a bottlenecked process into a swift and significantly faster experience for both the institution and the customer. Dynamic Underwriting: Particularly relevant in the insurance sector, Agentic AI is poised to transform underwriting from a static, point-in-time assessment to a dynamic continuous process. These systems autonomously gather and analyze real-time data, beyond traditional application forms allowing for more accurate risk assessment throughout the policy lifecycle. This leads to faster policy issuance, more precise pricing, and the capability to offer highly personalized coverage that can adapt to changing circumstances, fundamentally reshaping how risk is evaluated and managed. Enhancing Fraud Detection and Security: Agentic AI is driving a shift in fraud detection from reactive to proactive. By learning from real-time transactional data and behavioral trends in real time, such systems can identify minor inconsistencies and anticipate changing threats. After detection, they can trigger immediate, multi-step security actions like blocking suspicious transactions or freezing accounts faster than human intervention can, significantly reducing fraud losses. The Road Ahead: Risks, Ethics, and Governance: As Agentic AI becomes deeply embedded in core BFSI workflows, its inherent risks and ethical implications need to be addressed. Autonomous systems power poses challenges such as preventing algorithmic bias that could lead to unfair outcomes. Second, ensuring transparency and accountability for decisions made by Agentic AI, because it can be difficult to understand exactly why AI made a specific decision- this is known as the 'black box issue'. It is important for regulatory rules and customer trust. Successfully charting this course requires robust governance, including clear internal policies, continuous monitoring, and essential human oversight, all supported by proactive regulatory frameworks. To conclude, this technology holds significant promise for advancing financial inclusion, particularly in emerging economies. By enabling FinTech and traditional banking infrastructure that face limitations. By providing cost-effective means for the financial institutes to reach previously underserved communities, Agentic AI can open doors to essential financial services, pointing towards a more inclusive and digitally advanced future for the global financial system.
The Hindu
a day ago
- Business
- The Hindu
Infosys BPM introduces AI Agents to ensure better efficiency, accuracy in invoice processing
Infosys BPM, the business process management arm of Infosys, has on Friday announced the launch of AI agents for invoice processing within its flagship Infosys Accounts Payable on Cloud solution. Powered by Infosys Topaz, the innovation would redefine invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach, said the company. According to Infosys BPO, designed to operate autonomously, the solution leverages AI agents equipped with advanced decision-making capabilities to handle complex business scenarios with precision and speed. Autonomous AI-first approach enables end-to-end workflow management, allowing AI agents to handle dynamic processes, adapt to changing business logic, and perform intricate tasks with minimal human oversight, claimed the company. This solution was developed in close collaboration with Americana Restaurants, the largest out-of-home dining and quick service restaurant operator across the Middle East, North Africa, and Kazakhstan, with more than 2,600 restaurants. Building on the successful deployment of Accounts Payable on Cloud solution for Americana, Infosys BPM was now integrating Agentic AI to make their invoice processing largely autonomous, further enhancing its efficiency and accuracy, it further said. Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, 'With the introduction of Agentic AI into Infosys Accounts Payable on Cloud solution, we are redefining what is possible in the finance and accounting functional domain. By integrating Infosys Topaz with a purpose-built multi-agent framework, along with Microsoft's AI stack, we've developed a solution that is autonomous by design, responsive to change, and built to evolve.''
Cision Canada
a day ago
- Business
- Cision Canada
Infosys BPM Unveils AI Agents to Revolutionize Finance and Accounting Services
New Agentic AI-powered solution set to redefine accounts payable operations with significant efficiency gains, enhanced accuracy and improved user experience BENGALURU, India, May 30, 2025 /CNW/ -- Infosys BPM, the business process management arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), today announced the launch of AI agents for invoice processing within its flagship Infosys Accounts Payable on Cloud solution. Powered by Infosys Topaz, the innovation redefines invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach, which ensures greater efficiency and accuracy. Designed to operate autonomously, the solution leverages AI agents equipped with advanced decision-making capabilities to handle complex business scenarios with precision and speed. Autonomous AI-first approach enables end-to-end workflow management, allowing AI agents to handle dynamic processes, adapt to changing business logic, and perform intricate tasks with minimal human oversight. The new Agentic AI-powered Accounts Payable on Cloud solution aims to boost operational efficiency significantly, enabling businesses to scale quickly and effectively. Powered by Microsoft's AI stack, the solution combines Azure AI Foundry and other LLMs with custom AI agents. The integration of Cognitive Services with Azure's Platform-as-a-Service (PaaS) offerings enables the delivery of scalable, intelligent, and enterprise-ready AI solution. This solution was developed in close collaboration with Americana Restaurants, the largest out-of-home dining and quick service restaurant operator across the Middle East, North Africa, and Kazakhstan, with more than 2,600 restaurants. Building on the successful deployment of Accounts Payable on Cloud solution for Americana, Infosys BPM is now integrating Agentic AI to make their invoice processing largely autonomous, further enhancing its efficiency and accuracy. Harsh Bansal, Chief Financial Officer and Chief Growth Officer, Americana Restaurants, said, "At Americana Restaurants, we are committed to leading digital transformation, and as we scale our operations, intelligent automation is key to achieving greater efficiency and agility. With AI-powered Infosys Accounts Payable on Cloud, we have made invoice processing faster, enhanced accuracy, and improved efficiency. The addition of Agentic AI takes this a step further, reducing manual dependencies and bringing more intelligence and autonomy into our invoice processing. We are delighted that we have pioneered this initiative with Infosys and look forward to closely working with Infosys BPM to lead us collectively into a future of smarter and more agile operations." Stephen Boyle, Global Leader, GSIs, ESIs and Advisories, Microsoft, said, "We commend Infosys BPM for launching Microsoft AI agents within its Accounts Payable on Cloud solution, showcasing AI's ability to streamline complex workflows and enhance critical business operations. This innovation underscores Infosys's transformative potential and sets the stage for intelligent automation to drive future business success." Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, "With the introduction of Agentic AI into Infosys Accounts Payable on Cloud solution, we are redefining what is possible in the finance and accounting functional domain. By integrating Infosys Topaz with a purpose-built multi-agent framework, along with Microsoft's AI stack, we've developed a solution that is autonomous by design, responsive to change, and built to evolve. This exemplifies our commitment to pioneering innovation and delivering unparalleled business value to enterprises worldwide." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visit to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next. Safe Harbor Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
Yahoo
a day ago
- Business
- Yahoo
Infosys BPM Unveils AI Agents to Revolutionize Finance and Accounting Services
New Agentic AI-powered solution set to redefine accounts payable operations with significant efficiency gains, enhanced accuracy and improved user experience BENGALURU, India, May 30, 2025 /PRNewswire/ -- Infosys BPM, the business process management arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), today announced the launch of AI agents for invoice processing within its flagship Infosys Accounts Payable on Cloud solution. Powered by Infosys Topaz, the innovation redefines invoice processing by moving from a human-driven, AI-supported model to an autonomous AI-first approach, which ensures greater efficiency and accuracy. Designed to operate autonomously, the solution leverages AI agents equipped with advanced decision-making capabilities to handle complex business scenarios with precision and speed. Autonomous AI-first approach enables end-to-end workflow management, allowing AI agents to handle dynamic processes, adapt to changing business logic, and perform intricate tasks with minimal human oversight. The new Agentic AI-powered Accounts Payable on Cloud solution aims to boost operational efficiency significantly, enabling businesses to scale quickly and effectively. Powered by Microsoft's AI stack, the solution combines Azure AI Foundry and other LLMs with custom AI agents. The integration of Cognitive Services with Azure's Platform-as-a-Service (PaaS) offerings enables the delivery of scalable, intelligent, and enterprise-ready AI solution. This solution was developed in close collaboration with Americana Restaurants, the largest out-of-home dining and quick service restaurant operator across the Middle East, North Africa, and Kazakhstan, with more than 2,600 restaurants. Building on the successful deployment of Accounts Payable on Cloud solution for Americana, Infosys BPM is now integrating Agentic AI to make their invoice processing largely autonomous, further enhancing its efficiency and accuracy. Harsh Bansal, Chief Financial Officer and Chief Growth Officer, Americana Restaurants, said, "At Americana Restaurants, we are committed to leading digital transformation, and as we scale our operations, intelligent automation is key to achieving greater efficiency and agility. With AI-powered Infosys Accounts Payable on Cloud, we have made invoice processing faster, enhanced accuracy, and improved efficiency. The addition of Agentic AI takes this a step further, reducing manual dependencies and bringing more intelligence and autonomy into our invoice processing. We are delighted that we have pioneered this initiative with Infosys and look forward to closely working with Infosys BPM to lead us collectively into a future of smarter and more agile operations." Stephen Boyle, Global Leader, GSIs, ESIs and Advisories, Microsoft, said, "We commend Infosys BPM for launching Microsoft AI agents within its Accounts Payable on Cloud solution, showcasing AI's ability to streamline complex workflows and enhance critical business operations. This innovation underscores Infosys's transformative potential and sets the stage for intelligent automation to drive future business success." Anantha Radhakrishnan, CEO & Managing Director, Infosys BPM, said, "With the introduction of Agentic AI into Infosys Accounts Payable on Cloud solution, we are redefining what is possible in the finance and accounting functional domain. By integrating Infosys Topaz with a purpose-built multi-agent framework, along with Microsoft's AI stack, we've developed a solution that is autonomous by design, responsive to change, and built to evolve. This exemplifies our commitment to pioneering innovation and delivering unparalleled business value to enterprises worldwide." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visit to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next. Safe Harbor Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law. Logo: View original content: SOURCE Infosys
Channel Post MEA
a day ago
- Business
- Channel Post MEA
Infosys Launches Agentic AI Foundry
Infosys has announced the launch of Infosys Agentic AI Foundry, a comprehensive solution designed to accelerate the development and deployment of reliable production-grade AI agents. The Agentic AI Foundry, part of Infosys Topaz™, provides enterprises a strategic roadmap to adopt AI agents responsibly and ethically, while ensuring a future-ready architecture that accommodates advancements in AI technology. It enables seamless integration of AI agents across business, operations, and IT ecosystems, driving faster decisions, improved customer experiences, and higher operational efficiency. Infosys Agentic AI Foundry brings together a comprehensive collection of reusable components, including a growing repository of pre-built horizontal and vertical agents, that will enable organizations to discover, shortlist, develop, deploy, monitor, and measure AI-driven initiatives effectively. Enterprises will be able to integrate these agents into any in-house or third-party platforms, ensuring accelerated implementation of AI solutions. The Agentic AI Foundry also allows organizations to build agents and customize pre-built agents to be adopted in their enterprise context. With an open architecture that avoids technology lock-in, the Foundry provides a clear and ethical pathway for enterprises to adopt AI while staying future-ready for advancements in the field. Additionally, its interoperability and cost-efficiency make it a sustainable investment for enterprises looking to scale their AI capabilities responsibly. Infosys Agentic AI Foundry will aim to transform enterprises across industries, enabling them to take business critical decisions and helping them increase productivity exponentially. For a technology major, Infosys deployed a continuous learning deep research agent that delivers comprehensive product insights in seconds, reducing support resolution times by up to 50 percent and enhancing CSAT by 24 percent. Similarly, for a leading service company, the AI agents automated complex audit processes, including transaction sampling, document collection and review, enhancing financial record integrity. Infosys is embodying its AI-first approach by integrating Agentic AI into its own operations to drive efficiency, innovation, and cost-effectiveness. For example, the deployment of a multi-agent invoice automation solution within its finance team has streamlined processes by improving productivity by over 50 percent along with delivering significant cost savings and operational efficiency. Phil Fersht, Chief Executive Officer and Chief Analyst, HFS Research, said, 'The line between human capabilities and AI-powered software is rapidly blurring and its impact on IT and business services is going to be profound. Infosys' approach to Agentic AI is a critical move to support enterprises under increasing pressure to embed these capabilities into their employee and customer experiences.' Balakrishna D. R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, 'At Infosys, we believe the future of innovation lies in harnessing the power of AI responsibly and effectively. Infosys Agentic AI Foundry is a game-changer in enterprise transformation, providing a clear, ethical, and future-ready pathway to harness AI's full potential. By seamlessly integrating AI agents across ecosystems, we are enabling businesses to innovate faster, operate smarter, and lead with purpose in an evolving digital world.' 0 0
