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Time of India
3 days ago
- Automotive
- Time of India
Audi India rolls out 10-year warranty and 15-year RSA across all models: Details
Audi India has introduced a major enhancement to its customer support strategy by launching a long-term ownership program that includes up to 10 years of extended warranty and 15 years of Roadside Assistance (RSA). This new offering is available across all Audi models and is designed to provide greater confidence, convenience, and long-term value for buyers. Depending on the vehicle's age and coverage period selected, the RSA package is priced between Rs 3,999 and Rs 8,000. Both new buyers and existing Audi owners are eligible, with the latter able to upgrade to these new services based on eligibility criteria. The extended warranty plan safeguards against manufacturing defects for up to a decade or 2,00,000 kilometres, whichever comes first. Customers can choose between one or two-year extensions, which are available at the time of vehicle purchase or before their current warranty runs out. This coverage applies uniformly across Audi's lineup in India. On the roadside assistance front, Audi offers round-the-clock support for up to 15 years. Services include towing for breakdowns or accidents, jump start assistance, emergency fuel delivery (up to 10 litres), tyre replacement aid, lockout services, and spare key delivery. For incidents that require extended repairs, particularly those occurring more than 100 km from the customer's base. The company also said it offers additional support, like hotel stays or alternative travel options. The experience is further enhanced by real-time service notifications, vehicle protection covers, and support via WhatsApp. MG Cyberster Review: World's Fastest MG car! | TOI Auto With this initiative, Audi India reinforces its commitment to delivering a premium and worry-free ownership experience, placing reliability, innovation, and customer care at the core of its luxury promise. Mr. Balbir Singh Dhillon, Head of Audi India, said, 'At Audi India, we believe that our relationship with customers extends far beyond the point of purchase. Our extended warranty and Audi Roadside Assistance Program are an extension of our unwavering commitment to customer satisfaction and establish new industry standards for luxury automotive service in India. With a 10-year extended warranty and 15-year roadside assistance , we intend to offer our customers an unparalleled peace of mind, knowing that support is always available.' Discover everything about the automotive world at Times of India .
India Today
3 days ago
- Automotive
- India Today
Audi introduces 10-year extended warranty, 15-year roadside assistance program
Audi India has taken a significant step towards redefining customer service in the luxury automotive segment by launching a 10-year extended warranty and a 15-year Roadside Assistance Program. This comprehensive after-sales initiative is available across Audi's entire product portfolio and aims to offer customers enhanced peace of mind, reliability, and Singh Dhillon, Head of Audi India, emphasised the brand's long-term commitment to its customers, stating, "At Audi India, we believe that our relationship with customers extends far beyond the point of purchase. Our extended warranty and Audi Roadside Assistance Program is an extension of our unwavering commitment to customer satisfaction and establish new industry standards for luxury automotive service in India. With a 10-year extended warranty and 15-year roadside assistance, we intend to offer our customers an unparalleled peace of mind, knowing that support is always available."advertisement The extended warranty program offers coverage for all manufacturing defects in Audi vehicles up to 10 years of age, with mileage protection extending to 2,00,000 kilometers. Customers have the flexibility to choose between one-year and two-year extensions, which can be purchased at the time of new car delivery or before the existing warranty expires. This value-added offering applies to all Audi models sold in India, providing long-term assurance and addition to the warranty, the enhanced Roadside Assistance Program offers 24/7 emergency services for up to 15 years. These services include towing in the event of a breakdown or accident, battery boosts, fuel delivery (up to 10 liters), tyre support, lockout assistance, and delivery of spare keys. Customers also benefit from premium features such as hotel accommodation or travel arrangements when repairs exceed 72 hours and occur more than 100 kilometers from the base location. Real-time service updates, protective vehicle covers, and WhatsApp-based service requests further enhance the customer for the Roadside Assistance Program ranges from Rs 3,999 to Rs 8,000, depending on the vehicle's age and the desired coverage period. Both new and existing Audi customers can avail these services, with the latter able to upgrade their current plans based on this initiative, Audi India continues to strengthen its position in the premium automotive market, offering unmatched value, safety, and support to its customers. The brand's continued focus on innovation and customer-centric services ensures that every Audi owner enjoys a truly luxurious and worry-free ownership to Auto Today Magazine- Ends
