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Victory for buyers : Consumers reclaim BD290,000 over past two years through complaints system
Victory for buyers : Consumers reclaim BD290,000 over past two years through complaints system

Daily Tribune

time4 days ago

  • Business
  • Daily Tribune

Victory for buyers : Consumers reclaim BD290,000 over past two years through complaints system

TDT | Manama The Ministry of Industry and Commerce recovered BD290,000 for consumers over the past two years, while arranging replacements worth BD75,000, according to a written reply from Minister His Excellency Abdulla bin Adel Fakhro to MP Dr Muneer Seroor. The figures cover 2023 and 2024, during which the ministry's Consumer Protection Directorate received 7,868 complaints in the first year and 7,153 in the second. A further 1,302 complaints were registered between January and March this year. Most cases concerned faulty electrical goods and vehicle-related issues. Fakhro noted that complaints fell by roughly 9 per cent in 2024. Goods and services That year, more than BD120,000 was recovered for consumers, while goods and services worth over BD45,000 were replaced. In 2023, the recovered amount exceeded BD170,000, with replacements totalling more than BD30,000. By law, the ministry has up to 60 working days to examine a complaint. However, the directorate typically contacts both the complainant and the business within three days to assess the issue and determine the next step. Working days Resolution times vary. Most complaints are dealt with within 15 working days. Around 42 per cent are completed within one week 19 per cent within eight to fifteen days 15 per cent within sixteen to thirty days 12 per cent are resolved on the same day they are received The directorate may also refer cases to the courts when necessary. In both 2023 and 2024, 212 complaints were handed to the Public Prosecution. In 2023, six shops were shut down by administrative order. Arrangements To reduce delays, the ministry signed service level agreements with eight commercial entities that frequently attract complaints. These arrangements led to a 35 per cent reduction in average handling times for those firms. As for cases that take longer, Fakhro said the directorate follows a graduated process. Staff first attempt to broker a settlement between the parties. Failing that, the matter proceeds through formal steps: an initial letter, a notice, a final warning, and then a binding decision. If the business fails to comply, the case is referred to prosecutors.

Mouthwatering flavours of Kushiyaki at Ritz
Mouthwatering flavours of Kushiyaki at Ritz

Gulf Weekly

time01-05-2025

  • Entertainment
  • Gulf Weekly

Mouthwatering flavours of Kushiyaki at Ritz

Head down to the Ritz-Carlton Bahrain for a fantastic weekend filled with delicious beverages and food. Savour the flavours of Kushiyaki, the Japanese art of grilling. Relax and unwind with Le Jardin's signature take on this timeless tradition. From the sizzle of skewers to the serenity of the sea, every moment is designed to delight. Explore the a la carte menu and the venue from Wednesday to Saturday, 1pm to 9pm. Join Cantina Kahlo for a feast of bold flavours and festive vibes as the spirit of Mexico is brought right to your table. Dig into an array of mouthwatering dishes made with authentic ingredients. In addition, guests can enjoy the lively rhythms of a mariachi band, creating the perfect backdrop for an unforgettable Brunch Fiesta. It costs BD35 per person, including soft beverages and BD45 inclusive of selected beverages, tomorrow, May 2, from 1pm to 4pm. Indulge in the thrill and excitement of Gamenights at La Plage where you can watch the matches on multiple screens while enjoying great food and company. The menu is priced a la carte. Treat yourself to an unforgettable evening with Plum's perfectly grilled Angus tomahawk steak, expertly paired with a premium bottle of grape beverage. Experience a luxurious dining affair that is sure to delight your senses, on Tuesday, from 7pm to 11pm, at BD69. Discover the exquisite flavours of southeast Asia with Thai Lounge's exclusive menu, featuring a perfect fusion of vibrant flavours and refined techniques. The dishes will reflect Masterchef 2021 champion Chef Daniel Lee's skill and deep passion for Southeast Asian cuisine. Priced a la carte, it is available everyday from 1pm to 10pm.

Explore a Masterchef's bold menu at Ritz
Explore a Masterchef's bold menu at Ritz

Gulf Weekly

time17-04-2025

  • Entertainment
  • Gulf Weekly

Explore a Masterchef's bold menu at Ritz

Indulge in an array of bites from around the world at the Ritz-Carlton Bahrain this weekend. MasterChef champion 2021 Daniel Lee will take over Thai Lounge with a bold Southeast Asian-inspired menu, brought alive through the support and culinary expertise of Chef de Cuisine Rerkden Paensurin. With the blend of signature beverages and exceptional cuisine, every moment of the evening will be elevated to new heights. It costs BD45 per head for a minimum of two people for a set menu. l Guests can embark on an immersive mixology experience and savour Mexican-inspired sips crafted by agave expert Vedant Shetty, alongside authentic flavours from Cantina Kahlo's newly-revamped menu. The dining affair will be complimented by lively rhythms of the Mariachi band. l Meanwhile, discover innovative and refreshing beverages with a Japanese twist at the Burlington Club. Specially curated by head mixologist Sameer Shaw, the event promises entertainment and fun. Guests can explore all events from tomorrow, April 18, until April 24, from 1pm to midnight. For enquiries or reservations, contact 17586499 or email

Court upholds accountant's five-year sentence for pocketing academy trainee fees
Court upholds accountant's five-year sentence for pocketing academy trainee fees

Daily Tribune

time28-03-2025

  • Business
  • Daily Tribune

Court upholds accountant's five-year sentence for pocketing academy trainee fees

The High Criminal Court of Appeal has upheld the conviction of a senior accountant for embezzling trainee fees intended for the Gulf Aviation Academy. The former financial controller was sentenced to five years in prison after diverting the academy's funds into his personal account. In addition to the jail term, he was fined BD41,777.759 and ordered to repay an equivalent amount to the institution. Civil claim The civil claim has been passed on to the appropriate court. He worked at the academy between January 2021 and April 2022. During that time, he transferred BD45,121 into his own bank account. The money should have gone to the academy. It had been paid by trainees. Transaction fees To pull it off, he fiddled with transaction dates, left out bank entries, and altered records in the academy's IT system. Reconciliation reports were doctored, sometimes using different formats, which made it harder to trace the missing money. He later resigned. But his exit didn't go unnoticed for long. A complaint landed with the General Directorate of Anti-Corruption and Economic and Electronic Security. Statements The matter was passed to the Financial Crimes and Money Laundering Prosecution, which began taking statements from academy staff and digging through the paperwork. It was enough to bring charges. Among those questioned was the academy's head of financial management and bank accounts. Shesaid her department had just two staff at the time — the defendant, who served as the senior accountant, and another employee who worked as an accounts coordinator. The latter had been tasked with preparing the secondary financial plan for 2022. In practice, this meant that day-to-day matters were left to the defendant. She once asked him how the monthly reconciliations were done. He replied that the coordinator prepared the figures and he simply signed them off. She tried to review the reconciliation for December 2021, but never managed it. Signature Still, she noticed that both her own signature and his were on the report. She went on leave after finalising the annual plan. Investigators later found that he had tampered with the digital records, apparently trying to cover his tracks. Civil proceedings to retrieve the funds are now in motion.

Lawyer jailed for taking BD45,000 meant for client
Lawyer jailed for taking BD45,000 meant for client

Daily Tribune

time21-03-2025

  • Daily Tribune

Lawyer jailed for taking BD45,000 meant for client

A lawyer who admitted to embezzling BD45,000 meant for his client has been handed a six-month jail term, though the court chose to suspend it for three years. A criminal court found him guilty of breach of trust, ruling that he had taken money meant for a company he represented in a legal dispute. The case began when the General Directorate of Anti-Corruption and Economic and Electronic Security received a complaint.

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