Latest news with #BPO
Time of India
2 days ago
- Time of India
Citing lack of evidence, Telangana high court acquits three in drugs case
Hyderabad: The Telangana high court quashed a drugs case registered in 2022 at Bolarum against three people, including a BPO employee and his friends. While hearing a petition filed by the trio, the high court observed that they could not be held responsible based solely on the confession of the other accused, especially in the absence of any corroborative evidence. Hence, the continuation of criminal proceedings against the trio is nothing but an abuse of the process of law, the court said while quashing the FIR. Delivering the judgment, Justice K Sujana noted that the police failed to collect any evidence linking the petitioners to the alleged crime apart from the confession of another accused. The police also did not send the seized mobile phones of the three petitioners to the FSL for analysis, nor were their blood samples sent for medical examination to prove that they consumed the alleged drugs, the judge remarked. 'In view of the observations based on the Supreme Court judgments, the trio cannot be held liable for the alleged crime,' said Justice Sujana. The prosecution contended that the accused were transporting hash oil from Visakhapatnam and supplying it to users in the city. The police caught two individuals, and six hash oil tins and Rs 1,500 cash were also seized from them. However, counsel for the petitioners argued that no drugs were found in possession of the petitioners, nor were they involved in sourcing any prohibited narcotic drugs. 'Falsely implicated' 'They were falsely implicated in the case solely based on the confession of one of the accused. Even according to the Supreme Court in the Tofan Singh vs State of Tamil Nadu case, this evidence is not admissible,' the counsel for the petitioner argued.
Hindustan Times
7 days ago
- Business
- Hindustan Times
Delhi police busts interstate cybercrime, sextortion syndicate
NEW DELHI The cyber cell of Delhi Police's crime branch busted an interstate cybercrime and sextortion network operating across Delhi, Rajasthan, and Uttar Pradesh. The syndicate has left a digital money trail exceeding ₹5 crore, officials aware of the matter said on Tuesday. Officials said six accused have been arrested and nine more bound down for questioning. The arrests came after, acting on a tip-off, police on May 24 intercepted a delivery of synthetic bank account kits in east Delhi, deputy commissioner of police (crime) Aditya Gautam said. 'During the subsequent raids, Ujjawal Pandey, 30, Gaurav Barua, 24, and Yug Sharma, 19, were caught red-handed in Mayur Vihar with pre-activated SIM cards, forged bank documents, and devices used to manipulate digital transactions. These 'kits' enabled criminals to operate untraceable shadow banking systems,' he said. Subsequent leads led police to an illegal call centre in Mundka, headed by Dilshad Ali, 33, a former insurance employee. The call centre scammed victims by offering fake bank loans, police said. 'Victims were asked for documents and upfront fees via QR codes and then left incommunicado once payments were made. Several employees, including young telecallers, were found complicit,' the DCP said. Further investigation led to a sextortion module operating from New Ashok Nagar. The gang allegedly lured victims via social media, initiated explicit WhatsApp video calls, secretly recorded the sessions, and then extorted money under threat of public exposure. Police identified the other accused as Mohammad Jahid, 20, Mohammad Raheesh, 21, and Jayshree, 24, a former BPO employee who goes by a single name, who allegedly lured and blackmailed targets. 'We have recovered 28 mobile phones, 30 SIM cards, 15 debit cards, eight cheque books, two laptops, and numerous incriminating videos and images. The operation has revealed an alarming nexus of tech-savvy youth, unemployed individuals, and former professionals, all exploiting digital platforms to run parallel economies,' Gautam said.
Yahoo
03-06-2025
- Business
- Yahoo
Cyber Acoustics to Debut Agent Assist at CCW Las Vegas 2025: The New Standard for Agent Training and Simplified Call Center Operations
Patent-pending system empowers agents and coaches with real-time feedback, advanced noise cancelation, and seamless mobility, delivering superior customer outcomes at lower costs VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist Solution will be showcased live at Customer Contact Week (CCW) Las Vegas 2025, June 9-12, at booth 852. Designed for call centers of all sizes, the Agent Assist Solution simplifies operations by replacing outdated, complex, and costly headset setups with a streamlined system that enables real-time agent training and skill development, facilitates seamless client audits, and empowers agents and coaches to move freely across the call center floor while actively supporting customers. Delivering immediate ROI, the system drives down Average Handle Times (AHTs), boosts First Call Resolution (FCR), and improves Customer Satisfaction Scores (CSAT). Best of all, this cutting-edge solution is priced to allow call centers to upgrade to superior functionality, quality, and performance at a lower cost than existing QD systems. The Agent Assist Solution also eliminates the need for costly third-party noise-canceling software subscriptions, thanks to AI-powered noise cancelation so powerful it blocks everything around the agent, ensuring customers only hear their voice. 'Our Agent Assist Solution is a game-changer for call centers looking to modernize their technology stack while cutting costs,' said Steve Erickson, COO of Cyber Acoustics. 'This solution offers the best of both worlds: advanced functionality with lower total cost of ownership. It empowers agents, enhances training, and ultimately delivers a better experience for customers.' Early adopters of Agent Assist, including major BPOs and healthcare networks, report significant improvements in coaching effectiveness, noise reduction, and call handling times, while achieving substantial hardware and software savings. How Agent Assist Works At the heart of the system are the HS-1500BT II Wireless Headset for coaches, and the AC-204TR and AC-304TR wired agent headsets. With the simple press of a button, coaches can join an agent's active call, provide guidance, or take over the call entirely. Disconnecting and moving on to assist another agent is just as easy. While the primary use case of the system is agent training and skill development, it also offers flexibility to support other key needs of BPO operations. Early adopters have leveraged the system to enable their clients to seamlessly audit live calls with agents. Additionally, the solution allows agents to use the HS-1500BT II headset to move away from their workstations when troubleshooting larger equipment elsewhere on the call center floor, ensuring uninterrupted customer Cyber Acoustics Agent Assist Solution empowers agents, enhances training, and ultimately delivers a better experience for customers See Agent Assist Live at CCW Las Vegas 2025Cyber Acoustics invites attendees to experience the Agent Assist Solution in action at CCW Las Vegas 2025, June 9-12, at booth 852. Demos will showcase how the system transforms agent training, reduces hardware complexity, and improves customer outcomes, all while slashing costs. Also on display at CCW will be Cyber Acoustics' complete line of call center headsets for daily agent use. Learn more about the company's call center solutions at or contact us at bpo@ About Cyber AcousticsCyber Acoustics is a leading provider of technology solutions for education, business, and personal use. With a commitment to delivering value, performance, and reliability, the company has built a strong reputation for designing and manufacturing innovative products based on customer feedback. Focused on exceptional customer service and sustainable business practices, Cyber Acoustics has been a trusted worldwide technology provider since 1996. Product lines include a range of headsets, speakers, webcams and laptop docking stations. For more information about Cyber Acoustics and its complete line of products, or to learn how we can help you promote your brand through a premium technology build, visit Follow the company on LinkedIn, YouTube, BlueSky, Instagram, and Facebook. PR Contact:Susie Hayneshayne@ A photo accompanying this announcement is available at A video accompanying this announcement is available at in to access your portfolio
Yahoo
30-05-2025
- Business
- Yahoo
North America Customer Experience Management Outsourcing Report 2025 with Leading CXM Companies Spotlighted
The report analyzes the North American Customer Experience Management (CXM) landscape, focusing on outsourced services originating from the U.S. or Canada. It highlights top companies based on Growth and Innovation scores, detailing market positioning, competitive profiles, and benchmarks across 10 criteria. Dublin, May 30, 2025 (GLOBE NEWSWIRE) -- The "Customer Experience Management Outsourcing in North America, 2025: Frost Radar Report" report has been added to offering. This report examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated, and technology-enabled fulfillment. CXM is a subset of the much broader business process outsourcing (BPO) industry. Usually, it is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from handling customer interactions to complex back-office processes to managing the entire relationship between consumers and brands throughout the customer lifecycle. Suppliers specialize in dealing with high volumes of inbound and outbound customer interactions for customer care, retention, and acquisition; help desk; technical support; collections; and telemarketing/telesales for business clients. The publisher considered several factors for a company to be included in this report, such as: Local market presence and brand awareness. A company must demonstrate that it regularly sells and operates CX services. Brand awareness through comprehensive and consistent marketing programs. The company also assists in developing strong partnership opportunities for sales and product integrations. Total revenue. The company exhibits annual revenues of at least $300 million US dollars in sales for NA clients, regardless of the fulfillment region (onshore, nearshore, offshore). Local clients. The company should demonstrate that it has a minimum of 25 active NA clients in several industry verticals. Innovation initiatives. Participants must prove that they have several product development endeavors and that they have a significant impact in the marketplace. Ethical considerations. Participants must adhere to several environmental, social, and governance (ESG) standards. In a highly fragmented market composed of more than 500 organizations, the publisher independently plotted the top 21 companies in this analysis. This report reveals the positioning of the key companies in the North American (NA) customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the methodology. The document presents competitive profiles on each of the companies, based on their strengths, opportunities, and market position. The publisher analyzes hundreds of companies in the industry and benchmarks them across 10 criteria, where only a limited number of leading providers are then positioned. Industry leaders on both the Growth and Innovation Indexes are recognized as best practice recipients. The Growth Index is a measure of a company's growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies. The Innovation Index is a measure of a company's ability to develop products/services/solutions that are developed with a clear understanding of disruptive Mega Trends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers' changing needs. Key Topics Covered: Strategic Imperative and Growth Environment Customer Experience Management Outsourcing in North America Companies to Action 24 Alorica Arise Virtual Solutions Concentrix Conduent Firstsource Foundever Hinduja Global Solutions Ibex Infosys BPM IntouchCX iQor Qualfon Startek Sutherland Global Services TaskUs TELUS Digital Experience TP Transcom TTEC VXI Global Solutions Best Practices & Growth Opportunities For more information about this report visit About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. CONTACT: CONTACT: Laura Wood,Senior Press Manager press@ For E.S.T Office Hours Call 1-917-300-0470 For U.S./ CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Business Recorder
26-05-2025
- Business
- Business Recorder
Abacus hosts British HC delegation to strengthen tech collaboration
LAHORE: Abacus, a leader in delivering world class technology, outsourcing, and consulting solutions, was honoured to host a distinguished delegation from the British High Commission at its Lahore BPO office on 24th May 2025. The delegation, led by Jane Marriott CMG OBE – British High Commissioner to Pakistan – included Ben Warrington, Head of the Lahore Office, and Reema Salman, Chevening Alumni Engagement Officer. The visit underscored shared ambitions to deepen technology collaboration and economic ties between the UK and Pakistan. The delegation engaged with Abacus's leadership team, including Fatima Asad-Said – CEO of Abacus, Faeza Khan – Chief Strategy Officer, and Shaheryar Rafiq Butt – Global Head of the BPO Division, along with other senior executive leaders, to discuss opportunities for expanding IT and technology partnerships. British High Commissioner, Jane Marriott CMG OBE, said: 'Abacus is a fantastic example of how strong UK-Pakistan partnerships can reap benefits for both countries. Both the UK and Pakistan's IT sectors are powerhouses of talent and innovation. There is huge potential to be found in collaboration.' Fatima Asad-Said, CEO of Abacus, remarked: 'This visit reaffirms the strategic importance of the UK as a pivotal market for Abacus. We are poised to scale our impact through partnerships that leverage British expertise and Pakistan's tech prowess. We appreciate the High Commissioner's proactive engagement and look forward to translating these discussions into impactful collaborations.' Copyright Business Recorder, 2025
