Latest news with #Capgemini
Time of India
3 days ago
- Automotive
- Time of India
VinFast's core differentiator lies beyond the vehicle in India's EV race
VinFast aims to carve out a distinct space in India's crowded automarket by building a full-fledged ecosystem-spanning manufacturing, service, charging, and recycling-to foster long-term trust with customers Gurugram, Haryana, India. The upstart EV maker VinFast recently unveiled its electric vehicle factory in Thoothukudi, Tamil Nadu, backed by a $500 million initial investment and aiming to produce 50,000 units per year in the first phase. This move isn't a tentative market trial. Instead, VinFast is digging roots deep into India's automotive landscape, blending manufacturing with nationwide dealer and service networks, charging infrastructure, and battery recycling initiatives. In a market where product launches often draw the spotlight, VinFast is placing equal emphasis on customer care and lasting relationships. India's car market ranks third globally, dominated by a small handful of manufacturers. Over a dozen brands compete fiercely, yet some experts predict only half might survive the coming shake-out. Newcomers may feel compelled to compete for immediate sales through discounts and aggressive advertising. However, this focus can come at the expense of long-term service. According to Capgemini's 2024 automotive snapshot, more than half of global car buyers are uncertain about their brand loyalty, with poor after-sales experiences being a key reason for considering a switch. Indian consumers, in particular, want reassurance that a brand will be there in the future to honor its commitments, not just present today to close a sale. OEM departures in the past have deepened buyer caution in India. Car owners have faced difficulties obtaining spare parts or finding skilled technicians after brands exited the market. This has taught Indian consumers to carefully consider a manufacturer's long-term reliability and support before making a purchase. In India, after-sales service quality now outweighs even attractive pricing offers, making it critical to brand loyalty. Surveys back this up. FADA's 2024 Customer Experience Index assigns 50 per cent weight to after-sales service-compared to 25 per cent each for sales and product. J.D. Power found that service initiation, vehicle pick-up, and service quality together account for nearly 75 per cent of overall customer satisfaction. These highlight a clear trend: for Indian buyers, past service experiences matter more than ads when choosing their next vehicles. Recognizing these concerns, VinFast is taking a different approach by developing a comprehensive network that includes production, retail, and after-sales support. The Tamil Nadu plant is central to this vision. The factory could produce 50,000 units annually in the first phase, with the potential to triple that output if market demand increases, making it a major source of employment and economic growth for the region. But VinFast's broader ecosystem is what truly sets it apart. The company has secured partnerships with multiple major dealer groups to roll out 32 dealerships across 27 cities, ensuring extensive sales, service, and spare parts availability. In 2025 alone, VinFast plans to have 35 fully operational dealerships. In a key move, VinFast also works with partners like myTVS to establish 120 dedicated service centers nationwide, ensuring certified technicians, rapid diagnostics, and guaranteed availability of authentic spare parts. This workshop network will reflect the 24/7 service model that VinFast successfully implemented in Vietnam and elsewhere, emphasizing convenience through app-based appointments and a dedicated toll-free support line. Charging infrastructure is another crucial part of VinFast's ecosystem strategy. By teaming up with RoadGrid, VinFast is tackling "range anxiety," offering drivers comprehensive aftersales charging solutions. Additionally, a collaboration with BatX Energies ensures responsible battery recycling, creating a sustainable loop for electric vehicle batteries from initial use to eventual reuse. This holistic approach makes sense, considering India's rapid electric car adoption. In 2024, India sold nearly 100,000 EVs, a 20 per cent increase from the previous year, while total light vehicle sales reached 4.9 million. Despite the slowest passenger car sales growth in four years at just 4 per cent, EV demand remained strong, highlighting growing consumer interest in electric mobility. However, the limited number of public charging stations, currently only 29,277 as of July 2025 according to the Ministry of Power (MoP), highlights the need for a coordinated, manufacturer-supported charging infrastructure. Ultimately, VinFast's investment in India hinges on trust, not initial excitement or promotional tactics. Its integrated approach to production, sales, and after-sales service positions it uniquely in a crowded marketplace. VinFast's effort in building a robust, self-contained automotive community marks a strategy that could secure long-term customer loyalty, proving that true success in India's EV market will belong to those who genuinely care for them afterward.
Time of India
4 days ago
- Automotive
- Time of India
VinFast's core differentiator lies beyond the vehicle in India's EV race
VinFast aims to carve out a distinct space in India's crowded automarket by building a full-fledged ecosystem-spanning manufacturing, service, charging, and recycling-to foster long-term trust with customers Gurugram, Haryana, India. The upstart EV maker VinFast recently unveiled its electric vehicle factory in Thoothukudi, Tamil Nadu, backed by a $500 million initial investment and aiming to produce 50,000 units per year in the first phase. This move isn't a tentative market trial. Instead, VinFast is digging roots deep into India's automotive landscape, blending manufacturing with nationwide dealer and service networks, charging infrastructure, and battery recycling initiatives. In a market where product launches often draw the spotlight, VinFast is placing equal emphasis on customer care and lasting relationships. India's car market ranks third globally, dominated by a small handful of manufacturers. Over a dozen brands compete fiercely, yet some experts predict only half might survive the coming shake-out. Newcomers may feel compelled to compete for immediate sales through discounts and aggressive advertising. However, this focus can come at the expense of long-term service. According to Capgemini's 2024 automotive snapshot, more than half of global car buyers are uncertain about their brand loyalty, with poor after-sales experiences being a key reason for considering a switch. Indian consumers, in particular, want reassurance that a brand will be there in the future to honor its commitments, not just present today to close a sale. OEM departures in the past have deepened buyer caution in India. Car owners have faced difficulties obtaining spare parts or finding skilled technicians after brands exited the market. This has taught Indian consumers to carefully consider a manufacturer's long-term reliability and support before making a purchase. In India, after-sales service quality now outweighs even attractive pricing offers, making it critical to brand loyalty. Surveys back this up. FADA's 2024 Customer Experience Index assigns 50 per cent weight to after-sales service-compared to 25 per cent each for sales and product. J.D. Power found that service initiation, vehicle pick-up, and service quality together account for nearly 75 per cent of overall customer satisfaction. These highlight a clear trend: for Indian buyers, past service experiences matter more than ads when choosing their next vehicles. Recognizing these concerns, VinFast is taking a different approach by developing a comprehensive network that includes production, retail, and after-sales support. The Tamil Nadu plant is central to this vision. The factory could produce 50,000 units annually in the first phase, with the potential to triple that output if market demand increases, making it a major source of employment and economic growth for the region. But VinFast's broader ecosystem is what truly sets it apart. The company has secured partnerships with multiple major dealer groups to roll out 32 dealerships across 27 cities, ensuring extensive sales, service, and spare parts availability. In 2025 alone, VinFast plans to have 35 fully operational dealerships. In a key move, VinFast also works with partners like myTVS to establish 120 dedicated service centers nationwide, ensuring certified technicians, rapid diagnostics, and guaranteed availability of authentic spare parts. This workshop network will reflect the 24/7 service model that VinFast successfully implemented in Vietnam and elsewhere, emphasizing convenience through app-based appointments and a dedicated toll-free support line. Charging infrastructure is another crucial part of VinFast's ecosystem strategy. By teaming up with RoadGrid, VinFast is tackling "range anxiety," offering drivers comprehensive aftersales charging solutions. Additionally, a collaboration with BatX Energies ensures responsible battery recycling, creating a sustainable loop for electric vehicle batteries from initial use to eventual reuse. This holistic approach makes sense, considering India's rapid electric car adoption. In 2024, India sold nearly 100,000 EVs, a 20 per cent increase from the previous year, while total light vehicle sales reached 4.9 million. Despite the slowest passenger car sales growth in four years at just 4 per cent, EV demand remained strong, highlighting growing consumer interest in electric mobility. However, the limited number of public charging stations, currently only 29,277 as of July 2025 according to the Ministry of Power (MoP), highlights the need for a coordinated, manufacturer-supported charging infrastructure. Ultimately, VinFast's investment in India hinges on trust, not initial excitement or promotional tactics. Its integrated approach to production, sales, and after-sales service positions it uniquely in a crowded marketplace. VinFast's effort in building a robust, self-contained automotive community marks a strategy that could secure long-term customer loyalty, proving that true success in India's EV market will belong to those who genuinely care for them afterward.
Techday NZ
5 days ago
- Business
- Techday NZ
Lenovo unveils TruScale DaaS for sustainability, cost savings
Lenovo has launched TruScale Device as a Service (DaaS) for Sustainability, a subscription-based model designed to help enterprises reduce IT-related carbon emissions, manage costs, and support long-term environmental targets. The newly introduced service seeks to combine circular IT practices with sustainability tracking and asset management within a single modular solution. TruScale DaaS for Sustainability integrates Lenovo's data-driven infrastructure with a comprehensive set of sustainability-focused services, aiming to extend device life, reduce costs, and offset lifecycle emissions without introducing unnecessary complexity for enterprise IT leaders. Integrated sustainability tools Among its key features, the platform includes Lenovo's Carbon Impact Portal, providing real-time emissions, energy, and packaging data at the device level to support Environmental, Social and Governance (ESG) reporting. In addition, enterprises can access certified refurbished devices, CO2 offset services, and asset recovery solutions to maximise circularity and value at every stage of the device lifecycle. According to Lenovo, the modular nature of the service means that organisations can adopt the parts that best fit their requirements – from sourcing fewer devices to extending device life and implementing verified emissions offsets. The company states that over 1 million devices have already been responsibly retired through its asset recovery experience spanning more than 15 years. Cost and carbon efficiencies Analysis of previous deployments indicates that organisations using TruScale DaaS for Sustainability have achieved reductions of up to 35% in device-related IT costs. The service removes the need for upfront capital expenditure and simplifies procurement cycles, an aspect underlined by research from Capgemini which found that 62% of organisations invest in sustainability measures for the associated cost benefits. John Stamer, Vice President and General Manager, Global Product Services at Lenovo, commented on the development: "Enterprises are rethinking how they manage IT – not just for performance, but for purpose. TruScale DaaS for Sustainability reflects our vision for the future of IT: circular by default, intelligent by design, and accountable by outcome. It's a smarter, more resilient way to deliver value across the enterprise." Lenovo has stated that its commercial laptops and desktops are 100% ENERGY STAR certified, with monitors at 98% compliance, aiming to reinforce efficiency at the device level. The company reports that DaaS adopters have noted a 20% reduction in total cost of ownership, with maintenance savings ranging from 10% to 40%. Coventry University Group results Coventry University Group has adopted TruScale DaaS for Sustainability to refresh its IT estate, resulting in the offset of 223 tons of CO2 through Lenovo's CO2 Offset Services. The university further reports operational gains, including saving 40 hours per week in IT labour and improvements in global device delivery and support across its faculty networks. Ian Dunn, Provost at Coventry University Group, described the impact as follows: "Lenovo TruScale gives us the scalability and flexibility we need to manage our technology estate efficiently and meet our carbon reduction goals. It's taken pressure off our internal teams, allowing us to focus more on delivering outstanding student experiences." Device lifecycle and AI guidance TruScale DaaS for Sustainability is structured to address all stages of the device lifecycle, from advising on strategy and implementation through to support, management, retirement and device refresh. Lenovo highlights the use of artificial intelligence-driven tools, such as its Intelligent Sustainability Solutions Advisor (LISSA) and Care of OneTM, to support sustainable refresh practices and enhance the end-user experience. Rakshit Ghura, Vice President and General Manager, Digital Workplace Solutions at Lenovo, says demand is growing for services that combine environmental and business outcomes: "Sustainable IT should drive value, not complexity. CIOs are increasingly tasked with delivering business performance and sustainability progress in parallel. Lenovo TruScale DaaS for Sustainability meets this demand with data-driven, circular IT that helps simplify decision-making and unlock ROI from day one." Lenovo substantiates its approach with references to McKinsey analysis suggesting up to 60% of end-user device emissions can be reduced by enterprises through sourcing fewer devices per user and extending product lifespans. The model is intended to give IT leaders a pathway to integrate measurable sustainability performance with operational efficiency and financial performance across their device estates.
Hans India
5 days ago
- Automotive
- Hans India
VinFast's Core Differentiator Lies Beyond the Vehicle in India's EV Race
VinFast aims to carve out a distinct space in India's crowded automarket by building a full-fledged ecosystem—spanning manufacturing, service, charging, and recycling—to foster long-term trust with customers Gurugram, Haryana, India (NewsVoir) The upstart EV maker VinFast recently unveiled its electric vehicle factory in Thoothukudi, Tamil Nadu, backed by a $500 million initial investment and aiming to produce 50,000 units per year in the first phase. This move isn't a tentative market trial. Instead, VinFast is digging roots deep into India's automotive landscape, blending manufacturing with nationwide dealer and service networks, charging infrastructure, and battery recycling initiatives. In a market where product launches often draw the spotlight, VinFast is placing equal emphasis on customer care and lasting relationships. India's car market ranks third globally, dominated by a small handful of manufacturers. Over a dozen brands compete fiercely, yet some experts predict only half might survive the coming shake-out. Newcomers may feel compelled to compete for immediate sales through discounts and aggressive advertising. However, this focus can come at the expense of long-term service. According to Capgemini's 2024 automotive snapshot, more than half of global car buyers are uncertain about their brand loyalty, with poor after-sales experiences being a key reason for considering a switch. Indian consumers, in particular, want reassurance that a brand will be there in the future to honor its commitments, not just present today to close a sale. OEM departures in the past have deepened buyer caution in India. Car owners have faced difficulties obtaining spare parts or finding skilled technicians after brands exited the market. This has taught Indian consumers to carefully consider a manufacturer's long-term reliability and support before making a purchase. In India, after-sales service quality now outweighs even attractive pricing offers, making it critical to brand loyalty. Surveys back this up. FADA's 2024 Customer Experience Index assigns 50% weight to after-sales service—compared to 25% each for sales and product. J.D. Power found that service initiation, vehicle pick-up, and service quality together account for nearly 75% of overall customer satisfaction. These highlight a clear trend: for Indian buyers, past service experiences matter more than ads when choosing their next vehicles. Recognizing these concerns, VinFast is taking a different approach by developing a comprehensive network that includes production, retail, and after-sales support. The Tamil Nadu plant is central to this vision. The factory could produce 50,000 units annually in the first phase, with the potential to triple that output if market demand increases, making it a major source of employment and economic growth for the region. But VinFast's broader ecosystem is what truly sets it apart. The company has secured partnerships with multiple major dealer groups to roll out 32 dealerships across 27 cities, ensuring extensive sales, service, and spare parts availability. In 2025 alone, VinFast plans to have 35 fully operational dealerships. In a key move, VinFast also works with partners like myTVS to establish 120 dedicated service centers nationwide, ensuring certified technicians, rapid diagnostics, and guaranteed availability of authentic spare parts. This workshop network will reflect the 24/7 service model that VinFast successfully implemented in Vietnam and elsewhere, emphasizing convenience through app-based appointments and a dedicated toll-free support line. Charging infrastructure is another crucial part of VinFast's ecosystem strategy. By teaming up with RoadGrid, VinFast is tackling "range anxiety," offering drivers comprehensive aftersales charging solutions. Additionally, a collaboration with BatX Energies ensures responsible battery recycling, creating a sustainable loop for electric vehicle batteries from initial use to eventual reuse. This holistic approach makes sense, considering India's rapid electric car adoption. In 2024, India sold nearly 100,000 EVs, a 20% increase from the previous year, while total light vehicle sales reached 4.9 million. Despite the slowest passenger car sales growth in four years at just 4%, EV demand remained strong, highlighting growing consumer interest in electric mobility. However, the limited number of public charging stations, currently only 29,277 as of July 2025 according to the Ministry of Power (MoP), highlights the need for a coordinated, manufacturer-supported charging infrastructure. Ultimately, VinFast's investment in India hinges on trust, not initial excitement or promotional tactics. Its integrated approach to production, sales, and after-sales service positions it uniquely in a crowded marketplace. VinFast's effort in building a robust, self-contained automotive community marks a strategy that could secure long-term customer loyalty, proving that true success in India's EV market will belong to those who genuinely care for them afterward. (Disclaimer: The above press release comes to you under an arrangement with Newsvoir and PTI takes no editorial responsibility for the same.).
News18
5 days ago
- Automotive
- News18
VinFasts Core Differentiator Lies Beyond the Vehicle in Indias EV Race
VinFast aims to carve out a distinct space in India's crowded automarket by building a full-fledged ecosystem—spanning manufacturing, service, charging, and recycling—to foster long-term trust with customers Gurugram, Haryana, India (NewsVoir) The upstart EV maker VinFast recently unveiled its electric vehicle factory in Thoothukudi, Tamil Nadu, backed by a $500 million initial investment and aiming to produce 50,000 units per year in the first phase. This move isn't a tentative market trial. Instead, VinFast is digging roots deep into India's automotive landscape, blending manufacturing with nationwide dealer and service networks, charging infrastructure, and battery recycling initiatives. In a market where product launches often draw the spotlight, VinFast is placing equal emphasis on customer care and lasting relationships. India's car market ranks third globally, dominated by a small handful of manufacturers. Over a dozen brands compete fiercely, yet some experts predict only half might survive the coming shake-out. Newcomers may feel compelled to compete for immediate sales through discounts and aggressive advertising. However, this focus can come at the expense of long-term service. According to Capgemini's 2024 automotive snapshot, more than half of global car buyers are uncertain about their brand loyalty, with poor after-sales experiences being a key reason for considering a switch. Indian consumers, in particular, want reassurance that a brand will be there in the future to honor its commitments, not just present today to close a sale. OEM departures in the past have deepened buyer caution in India. Car owners have faced difficulties obtaining spare parts or finding skilled technicians after brands exited the market. This has taught Indian consumers to carefully consider a manufacturer's long-term reliability and support before making a purchase. In India, after-sales service quality now outweighs even attractive pricing offers, making it critical to brand loyalty. Surveys back this up. FADA's 2024 Customer Experience Index assigns 50% weight to after-sales service—compared to 25% each for sales and product. J.D. Power found that service initiation, vehicle pick-up, and service quality together account for nearly 75% of overall customer satisfaction. These highlight a clear trend: for Indian buyers, past service experiences matter more than ads when choosing their next vehicles. Recognizing these concerns, VinFast is taking a different approach by developing a comprehensive network that includes production, retail, and after-sales support. The Tamil Nadu plant is central to this vision. The factory could produce 50,000 units annually in the first phase, with the potential to triple that output if market demand increases, making it a major source of employment and economic growth for the region. But VinFast's broader ecosystem is what truly sets it apart. The company has secured partnerships with multiple major dealer groups to roll out 32 dealerships across 27 cities, ensuring extensive sales, service, and spare parts availability. In 2025 alone, VinFast plans to have 35 fully operational dealerships. In a key move, VinFast also works with partners like myTVS to establish 120 dedicated service centers nationwide, ensuring certified technicians, rapid diagnostics, and guaranteed availability of authentic spare parts. This workshop network will reflect the 24/7 service model that VinFast successfully implemented in Vietnam and elsewhere, emphasizing convenience through app-based appointments and a dedicated toll-free support line. Charging infrastructure is another crucial part of VinFast's ecosystem strategy. By teaming up with RoadGrid, VinFast is tackling 'range anxiety," offering drivers comprehensive aftersales charging solutions. Additionally, a collaboration with BatX Energies ensures responsible battery recycling, creating a sustainable loop for electric vehicle batteries from initial use to eventual reuse. This holistic approach makes sense, considering India's rapid electric car adoption. In 2024, India sold nearly 100,000 EVs, a 20% increase from the previous year, while total light vehicle sales reached 4.9 million. Despite the slowest passenger car sales growth in four years at just 4%, EV demand remained strong, highlighting growing consumer interest in electric mobility. However, the limited number of public charging stations, currently only 29,277 as of July 2025 according to the Ministry of Power (MoP), highlights the need for a coordinated, manufacturer-supported charging infrastructure. Ultimately, VinFast's investment in India hinges on trust, not initial excitement or promotional tactics. Its integrated approach to production, sales, and after-sales service positions it uniquely in a crowded marketplace. VinFast's effort in building a robust, self-contained automotive community marks a strategy that could secure long-term customer loyalty, proving that true success in India's EV market will belong to those who genuinely care for them afterward. (Disclaimer: The above press release comes to you under an arrangement with Newsvoir and PTI takes no editorial responsibility for the same.). PTI PWR PWR (This story has not been edited by News18 staff and is published from a syndicated news agency feed - PTI) First Published: Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
