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Yahoo
16-07-2025
- Business
- Yahoo
Trust and human-AI collaboration set to define the next era of agentic AI, unlocking $450 billion opportunity by 2028
Press contact: Mollie MellowsTel: +44 7342 709384 Email: Trust and human-AI collaboration set to define the next era of agentic AI, unlocking $450 billion opportunity by 2028Paris, July 16, 2025 – Agentic AI is poised to deliver up to $450 billion in economic value by 2028 yet, despite strong momentum, only 2% of organizations have fully scaled deployment and trust in AI agents is declining. Organizations are discovering that AI agents deliver the greatest impact when humans remain actively involved. Nearly three-quarters of executives say the benefits of human oversight outweigh the costs, and 90% view human involvement in AI-driven workflows as either positive or cost-neutral. This is according to the Capgemini Research Institute's latest report 'Rise of agentic AI: How trust is the key to human-AI collaboration', that finds trust and human oversight are critical factors in realizing the potential of agentic AI, and the gap between intent and readiness is now one of the biggest barriers to realizing the $450 billion opportunity. Agentic AI is one of the fastest-emerging technological trends, but organizations are still in the early stages of application. While nearly a quarter have already launched pilots and a small number have begun implementation (14%), the majority remain in planning mode. This steady progress stands in contrast to executive ambition - nearly all (93%) business leaders believe that scaling AI agents over the next 12 months will provide a competitive edge, yet nearly half of organizations still lack a strategy for implementing them. 'The economic potential of AI agents is significant but realizing this value depends on more than just the technology, it requires a comprehensive and strategic transformation across people, processes and systems,' said Franck Greverie, Chief Portfolio & Technology Officer, Head of Global Business Lines, and Group Executive Board Member at Capgemini. 'To succeed, organizations must remain focused on outcomes, reimagining their processes with an AI-first mindset. Central to this transformation is the need to build trust in AI by ensuring it is developed responsibly, with ethics and safety baked in from the outset. It also means reshaping organizations to support effective human-AI chemistry, creating the right conditions for these systems to enhance human judgment and help deliver superior business outcomes.' Organizations prioritize transparency as the agentic AI trust gap widensTrust in fully autonomous AI agents has dropped sharply, from 43% to 27% in the past year alone, with nearly two in five executives believing that the risks of implementing AI agents outweigh the benefits. Only 40% of organizations say they trust AI agents to manage tasks and processes autonomously, while most do not fully trust the technology. The report finds that as organizations move from exploration to implementation, trust in AI agents grows: for organizations in implementation phase, 47% have an above average level of trust, compared to 37% in exploratory phase. Therefore, organizations are prioritizing transparency, clarity around how AI agents make decisions, and ethical safeguards to drive greater adoption. Human-AI chemistry is key to lasting adoptionThe real promise of agentic AI lies in tackling core business challenges and reimagining how work gets done. Within the next 12 months, over 60% of organizations expect to form human-agent teams where AI agents function as subordinates or enhance human capabilities. This means that AI agents can no longer be considered tools, they are becoming active participants in the team. 70% of organizations believe AI agents will necessitate organizational restructuring, prompting leaders to rethink roles, team structures, and workflows. Enterprises are discovering AI agents deliver most value when humans remain in the loop. With effective human-AI collaboration, organizations expect a 65% increase in human engagement in high-value tasks, a 53% rise in creativity, and a 49% boost in employee satisfaction. The time to scale is nowThe $450 billion dollar opportunity for AI agents to deliver new economic value by 2028 includes both revenue uplift and cost savings, driven by the implementation of semi to fully autonomous AI agents. Scaled adoption is found to hold far greater potential, as organizations with scaled implementation are projected to generate approximately $382 million on average over the next three years, while others may realize around $76 million. In the near term, AI agents are expected to see most extensive adoption in customer service, IT, and sales, expanding into operations, R&D, and marketing over the next three years. However, most deployments remain at early stages of autonomy with only 15% of all business processes operating at semi-autonomous to fully autonomous levels in a year. While this is expected to rise to 25% by 2028, most agents today function as assistants or copilots, supporting routine tasks rather than independently managing complex workflows. AI-readiness remains a challengeToday, most organizations are not equipped to scale agentic AI effectively cites the report. 80% lack mature AI infrastructure and fewer than one in five report high levels of data-readiness. Ethical concerns such as data privacy, algorithmic bias, and lack of explainability remain widespread, yet few organizations are taking decisive action. For example, privacy is the primary concern for over half of organizations (51%), yet only 34% are actively taking steps to mitigate it. Compounding this, only half of business leaders say they understand what AI agents are capable of, and even fewer can identify where these systems outperform traditional automation. To harness the full potential of AI agents, organizations must move beyond the hype, recommends the report - working toward redesigning processes and reimagining business models, transforming organizational structure, and striking the right balance between agent autonomy and human involvement. For more information and to download the full report, click here. Report methodologyThe Capgemini Research Institute conducted a global survey of 1,500 executives at organizations each with more than $1 billion in annual revenue across 14 countries. Organizations operate across 13 sectors and all have started to explore Agentic AI. The global survey took place in April 2025. Executives surveyed are at director level and above, and of these, 60% are from data and AI functions, while 40% are from diverse business functions. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want | About the Capgemini Research InstituteThe Capgemini Research Institute is Capgemini's in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times - an industry first. 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Channel Post MEA
30-06-2025
- Business
- Channel Post MEA
AI Investments Yield Positive Returns On Investment
A Capgemini Research Institute report, ' AI in action: How Gen AI and agentic AI redefine business operations,' finds that AI is now driving positive returns on investment (ROI), with the average being nearly a 1.7 times return. The report highlights that this has now laid the groundwork for widespread agentic AI implementation. Among those early adopter organizations that have implemented generative AI (Gen AI), around 30% have already integrated AI agents into their business operations. Agentic AI projects are expected to rise by 48% by the end of 2025. The research also finds that one in five organizations already use AI agents or multi-agent systems, with Gen AI and agentic AI already delivering significant cost savings and operational efficiencies in business functions. With businesses planning investments in AI infrastructure, some organizations had expressed concerns about achieving ROI from their large-scale AI and Gen AI rollouts. However, the report finds that these initial concerns are fading fast, as enterprises are now seeing substantial returns, with those surveyed achieving a 1.7 times ROI from their Gen AI and AI investments. As a result, enterprises are increasing their Gen AI investments, with 62% of those surveyed growing their investment in Gen AI this year as compared to last year. 'Gen AI and agentic AI can truly transform business services – enabling the shift from traditional cost-focused models towards an AI-enabled, value and insight driven business. Those that adopt an integrated approach with data and AI at its core will be set to achieve a truly connected, frictionless enterprise,' said Oliver Pfeil, CEO of Business Services at Capgemini and Member of the Group Executive Committee. 'While the research suggests increased adoption of AI agents, organizations still face numerous barriers to implementation at scale. Adopting a pragmatic approach, fostering trust in AI, and creating a strong data foundation will go a long way in transforming business services into a strategic powerhouse to fuel any enterprise.' Gen AI adoption has laid the groundwork for agentic AI implementation Gen AI is expected to drive improvements in key metrics such as insight accuracy, productivity, time to market, and customer and employee experience over the next three years. As a result, more businesses are seeing the value of Gen AI, with 36% of organizations already implementing it, up from 20% last year. Among those that have adopted Gen AI at a limited or full scale, around 30% have integrated AI agents into their operations. The total number of AI agent projects in an average organization are expected to grow 48% in 2025. According to the report, AI agents are already delivering significant benefits across business functions, with agents and multi-agent systems reducing errors, improving customer satisfaction levels, increasing operational efficiency, and reducing operational costs. The top five industries adopting AI agents are high tech, industrial manufacturing, consumer products, energy & utilities, and pharma & healthcare. Strong leadership and workforce transformation are key to faster returns To achieve strong ROI on Gen AI investments, organizations should focus on developing strong leadership, governance, and AI readiness. According to the report, organizations who establish this foundation achieve ROI 45% faster. However, most enterprises currently lack this strong leadership, with only one in three leaders being a strong advocate of Gen AI. In addition, organizations must also transform their workforce to derive business value cites the report. In the past two years, enterprises that introduced automation and AI-based use cases have been able to automate 30% of operational tasks, and expect to automate further in the next two years. As responsibilities evolve, organizational upskilling, reskilling, training and job role transitions will feature highly, with almost two-thirds of employees expecting to see their job descriptions altered by 2028. According to the report, employee interaction with AI agents is expected to increase by 2028, so training and upskilling will be needed to prepare workforces for effective human-AI collaboration. Report Methodology The Capgemini Research Institute conducted a survey of 1,607 executives from organizations with at least $1 billion in global revenue in the last financial year, who are responsible and accountable for one or more AI and gen AI initiatives in business operations. Executives were from supply chain & procurement, finance & accounting, people operations, customer operations, AI leadership and strategy, AI application development and maintenance, AI ethics, regulations, and compliance functions. The executives were from 15 countries across multiple regions and spanning 13 industries. The Institute also interviewed 15 senior executives leading business operations and AI implementation at their respective organizations from across sectors and countries.
New Indian Express
10-06-2025
- Business
- New Indian Express
In 'Modi Raj', India's inequality levels surpassed that of 'British Raj': Jairam Ramesh
NEW DELHI: The Congress on Tuesday claimed that in "Modi Raj", India's inequality levels have surpassed that of the "colonial British Raj" with "monopolisation" in key sectors and "stagnation" of wages for the average Indian. Congress general secretary in-charge communications Jairam Ramesh attacked the government, citing a report by Capgemini Research Institute which shows that "amidst this large-scale despondency for the Aam Aadmi", India added more than 33,000 new 'khaas Aadmi' millionaires in 2024. "Here's what we know about the Modi Government's track record in deepening economic inequality over the past eleven years -- In Modi Raj, India's inequality levels have surpassed that of the colonial British Raj. Monopolisation in key sectors has led to large scale price rise for the people. Wages for the average Indian have stagnated in the last ten years across the spectrum, for everyone from rural agricultural labourers to salaried middle classes," Ramesh said. Now comes a report from Capgemini Research Institute which shows that "amidst this large-scale despondency for the Aam Aadmi India added more than 33,000 new khaas Aadmi millionaires in 2024", he said. India also saw an 8.8% rise in HNWI (high net worth individuals) collective wealth, Ramesh said.
Time of India
10-06-2025
- Business
- Time of India
In 'Modi Raj', India's inequality levels surpassed that of 'British Raj': Jairam Ramesh
The Congress party alleges that under the Modi government, India's inequality has exceeded levels seen during British colonial rule, fueled by monopolization and wage stagnation. Citing a Capgemini report, they highlight the addition of 33,000 new millionaires in 2024 alongside an 8.8% rise in HNWI wealth. Tired of too many ads? Remove Ads Tired of too many ads? Remove Ads The Congress on Tuesday claimed that in "Modi Raj", India's inequality levels have surpassed that of the "colonial British Raj" with "monopolisation" in key sectors and "stagnation" of wages for the average general secretary in-charge communications Jairam Ramesh attacked the government, citing a report by Capgemini Research Institute which shows that "amidst this large-scale despondency for the Aam Aadmi", India added more than 33,000 new 'khaas Aadmi' millionaires in 2024."Here's what we know about the Modi Government's track record in deepening economic inequality over the past eleven years -- In Modi Raj, India's inequality levels have surpassed that of the colonial British Raj. Monopolisation in key sectors has led to large scale price rise for the people. Wages for the average Indian have stagnated in the last ten years across the spectrum, for everyone from rural agricultural labourers to salaried middle classes," Ramesh comes a report from Capgemini Research Institute which shows that "amidst this large-scale despondency for the Aam Aadmi India added more than 33,000 new khaas Aadmi millionaires in 2024", he also saw an 8.8% rise in HNWI (high net worth individuals) collective wealth, Ramesh said."In other words, the Modi Raj elite are continuing to grow in record numbers and continuing to grow their wealth at astonishing rates," he said in a post on X."Not only is this unjust and unsustainable, it also represents a threat to our growth. The report also notes that next-gen HNWIs plan to boost offshore assets by 2030. The wealth that is being concentrated among the elite is therefore set to leave India at increasingly more rapid rates," the Congress leader claimed."This is a drain of wealth that India cannot afford, but which is directly attributable to these pernicious inequalities," Ramesh said.
News18
06-06-2025
- Business
- News18
Financial Expert Cites Data On India Creating ‘More Billionaires'. Here's Why Netizens Are Worried
Last Updated: Reacting to the post, a user noted that India appears to be skipping the middle-class wealth-building phase, unlike most developed economies. India is rapidly evolving, especially in the world of business. With a surge in entrepreneurship, more people are starting their own ventures and building wealth. Recently, Akshat Shrivastava, YouTuber and founder of Wisdom Hatch, shared some compelling insights on India's growing economic landscape. According to him, while India still has fewer billionaires and millionaires compared to global giants like the US and China, the pace at which new billionaires are emerging paints a promising picture. It reflects the expanding business opportunities and the dynamic nature of India's startup and investment ecosystem. 'India has roughly 250 billionaires, just half that of China (which has roughly 520 billionaires). But, the data is very interesting for millionaires (in USD): The US has 22 million millionaires (25X that of India), China has 6 million millionaires (7X that of India), India has 850K millionaires," Akshat wrote on X (formerly Twitter). He pointed out that billionaires are being created faster than millionaires in India. 'One could become a millionaire from a job. But, it is unlikely that one would become a billionaire from a job. India is a land of business opportunities, not necessarily job opportunities," he wrote. Take a look at his post here: Akshat's post quickly gained traction online, sparking a flurry of reactions from social media users. A user commented, 'India is a land of big opportunities. People are mostly focused on jobs that too low-paying. Start-ups and many a businesses get started to take Govt subsidies and cheap loans that seldom get repaid. For others, long-term vision, no handwork, no research and ultimately they fail." Another said, 'Fair, but India is still early in its wealth cycle. A decade ago, we had around 200K millionaires, today it's 850K. Much of the new wealth is tied up in unlisted startups, family businesses, and real estate, which global data often misses. Also, it doesn't make sense to compare India with the US or China, very different timelines, markets, and maturity levels." 'It probably has a lot to do with the growing startup culture, with companies becoming unicorns quickly — and also failing just as fast," a person shared. An individual said, 'India doesn't lack ambition. It lacks systems that scale ambition. Until startups > Sarkari (government) jobs in mindset and money, this gap will stay." Another comment read, 'That's a telling stat, India's billionaire boom is outpacing its millionaire growth, and that says a lot about the nature of wealth creation here. Jobs might get you comfort, but businesses are what bend the curve." The World Wealth Report 2025 by Capgemini Research Institute noted that India added over 33,000 new millionaires in just one year. The number of High-Net-Worth Individuals (HNWIs) in India grew by 5.6 per cent, reaching 378,810, which is up from around 345,000 in 2023. First Published: June 06, 2025, 15:12 IST
