Latest news with #Carscoops
New York Post
17 hours ago
- Automotive
- New York Post
‘Longtime' Hertz customer says he's ‘done' after AI scanner flagged phony damage: ‘Unchallengable, automated accusation'
A 'longtime' Hertz customer says he is 'done' with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterwards appeared to back up his claim. 'After 10 years as a loyal Hertz customer — hardly any issues, always returning cars in great condition — I'm done,' the customer, a Reddit user who goes by the name Akkasca, wrote on the massaging board site last week. Akkasca did not specify how much he was asked to pay by Hertz to cover the damage. Akkasca's story follows other Hertz customers who have said in recent weeks that they were charged several hundred dollars for minor scrapes and scuffs that were detected by the AI scanner. Advertisement 6 A Hertz customer said he was flagged by the company for a dent after returning the car to the service lot at George Bush Intercontinental Airport near Houston last week. Reddit /HertzRentals 6 The customer wrote on Reddit that he was flagged for a dent that didn't really exist. Reddit /HertzRentals 6 The customer included a screenshot of the computer-generated image that he said was sent to him by Hertz. Reddit /HertzRentals When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep. Advertisement 'This system is broken, and the lack of human accountability is infuriating,' Akkasca, whose ordeal was first reported by the news site Carscoops, wrote on Reddit. 6 'After 10 years as a loyal Hertz customer — hardly any issues, always returning cars in great condition — I'm done,' the customer, a Reddit user who goes by the name Akkasca, wrote. Akkasca wrote that he rented a car from the Hertz location at George Bush Intercontinental Airport near Houston. Advertisement According to the account, problems began immediately after driving through Hertz's automated return scanner. 'Just minutes later, while heading upstairs to catch the airport shuttle, I received a text from Hertz: 'Damage detected,'' the customer wrote. 'I clicked the link and, concerned, got off the shuttle with all my luggage and went back downstairs to inspect the vehicle.' Advertisement Upon inspection, the customer said he found no evidence of damage. 'The supposed damage area? Completely fine. No visible damage whatsoever. I even recorded a video on the spot to document the condition of the car,' they stated. When the customer sought assistance at the Hertz location, he said that the staff was unable to address his concerns. 6 Hertz said it plans to roll out the new artificial intelligence-powered scanner at 100 locations nationwide. REUTERS 'To make matters worse, no one at the Hertz location could help. Employees and managers all pointed fingers at the 'AI scanner' and told me to contact customer support — they claimed they had no control over the damage claim.' The customer initially believed he would be able to resolve the matter through Hertz's dispute process. 'So I figured, no worries. I have a video. I'll dispute it later. I have a flight to catch,' they wrote. Advertisement However, he reported encountering obstacles when attempting to dispute the claim. 'The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can't do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,' he wrote. The customer also noted what he perceived as inconsistencies in the AI system's performance. Comment byu/Akkasca from discussion inHertzRentals Advertisement 'To make thing worse i noticed damage in another area with the clear sticker the AI didn't even pick up as previous damage! Its A JOKE. If you look below the rear tail light you can see the giant scratch the AI does not even pick up.' He questioned whether environmental conditions may have affected the scanner's accuracy. 'Did the AI scanner misinterpret water reflections or dirt on the black car as damage? But there's no way to even present that possibility, no path to defend yourself. It's an unchallengeable, automated accusation.' Every morning, the NY POSTcast offers a deep dive into the headlines with the Post's signature mix of politics, business, pop culture, true crime and everything in between. Subscribe here! Advertisement In a follow-up post, the customer said that he finally managed to get through to Hertz corporate and that he was eventually connected to the claims department. 'According to the claims department, the damage claim has been denied/dismissed, and I will not be responsible for any charges,' he wrote. Despite the resolution, the customer outlined several ongoing concerns about Hertz's process — describing what he called a broken dispute system, stating: 'The link provided to dispute the claim sends you in an endless loop' and 'does not allow you to submit any actual dispute.' 6 The UVeye scanners are currently in service at several Hertz locations including Atlanta Hartsfield-Jackson, Charlotte Douglas, Newark Liberty and Phoenix Sky Harbor. UVEYE Advertisement The Post has sought comment from Hertz and the Reddit user. Last week, the company told The Post that the scanner 'only detects billable damage.' Hertz has defended the technology, saying that 'the vast majority of rentals are incident-free' and that 'when damage does occur, our goal is to enhance the rental experience by bringing greater transparency, precision, and speed to the process.' Hertz uses the UVeye scanners at Atlanta Hartsfield-Jackson, Charlotte Douglas, Houston George Bush, Newark Liberty, Phoenix Sky Harbor and Tampa International. The company plans to expand the service to 100 locations by the end of 2025.
Yahoo
24-06-2025
- Automotive
- Yahoo
2025 Is Turning Into A Recall Disaster For Ford
2025 Is Turning Into A Recall Disaster For Ford originally appeared on Autoblog. Almost three years ago, Ford CEO Jim Farley said that fixing quality was his top priority for the Blue Oval. However, Farley also said at the time that doing so would 'take several years,' and that appears to be an accurate assessment when looking at Ford's shockingly high number of recalls so far this year. In an analysis done by Carscoops, Ford has issued 81 recalls in 2025 so far. That's more than the entire number of recalls (67) for the brand in 2024, when Ford was only behind Stellantis (72) for total recalls. At this rate, Ford will hit over 150 recalls by the time the year is done. Those 81 recalls have affected over four million vehicles, and Ford has issued a recall every 2.12 days so far in 2025, on average. For each recall, an average of over 50,000 vehicles are affected. Even worse, 80 of the 81 recalls this year required some kind of physical inspection or fix for the impacted vehicles, so the problems were such that they couldn't be easily resolved via an over-the-air update. Here's just a few of the recalls issued by Ford in 2025: Rearview camera: 1.1 million vehicles affected Steering control issues: over 29,000 vehicles affected Braking failures: 2,345 vehicles affected Seat issues: over 300,000 vehicles affected This isn't an exhaustive list, and the combination of electronic, mechanical, and trim issues indicate that overall quality is a problem, not one specific aspect of Ford vehicles. Data from CarEdge supports this latest analysis, too; by the middle of May, Ford had racked up 51 recalls. The next closest brand was the VW Group, with 14, so it's not even close. The rearview camera recall is the biggest one for Ford so far in 2025. It affects everything from the Escape crossover to high-end models like the Lincoln Navigator and Nautilus. The camera display image could freeze or display a delayed image, which could result in the driver not spotting an immediate hazard. Electrical systems accounted for 17 unique recall campaigns. It's worth pointing out that 14 of Ford's recalls this year involved under 100 vehicles, so these were not as widespread. However, even if we exclude these 14 recalls, Ford is still having far more quality issues than any other can be issued at any time, and for vehicles of any age, so it's worth noting that Ford's current run of recalls are impacted by certain older models dating back to the 2020 model year. Looking at the latest J.D. Power 2025 Vehicle Dependability Study - which tracked the number of problems per brand for owners that have had their cars for three years - Ford doesn't fare as badly. It registered 208 problems per 100 vehicles, just below the industry average but above brands like Subaru, Nissan, Mercedes-Benz, and Jeep. Still, there is clearly a quality crisis at Ford, and even if not all Ford owners are left stranded at the side of the road, the recalls are disruptive to the overall ownership experience and some of them pose safety risks. We hoped that the brand would have made more progress since Farley's explicit admission that quality needed attention in 2022. 2025 Is Turning Into A Recall Disaster For Ford first appeared on Autoblog on Jun 23, 2025 This story was originally reported by Autoblog on Jun 23, 2025, where it first appeared.
Miami Herald
23-06-2025
- Automotive
- Miami Herald
2025 Is Turning Into A Recall Disaster For Ford
Almost three years ago, Ford CEO Jim Farley said that fixing quality was his top priority for the Blue Oval. However, Farley also said at the time that doing so would "take several years," and that appears to be an accurate assessment when looking at Ford's shockingly high number of recalls so far this year. In an analysis done by Carscoops, Ford has issued 81 recalls in 2025 so far. That's more than the entire number of recalls (67) for the brand in 2024, when Ford was only behind Stellantis (72) for total recalls. At this rate, Ford will hit over 150 recalls by the time the year is done. Those 81 recalls have affected over four million vehicles, and Ford has issued a recall every 2.12 days so far in 2025, on average. For each recall, an average of over 50,000 vehicles are affected. Even worse, 80 of the 81 recalls this year required some kind of physical inspection or fix for the impacted vehicles, so the problems were such that they couldn't be easily resolved via an over-the-air update. Here's just a few of the recalls issued by Ford in 2025: Rearview camera: 1.1 million vehicles affectedSteering control issues: over 29,000 vehicles affectedBraking failures: 2,345 vehicles affectedSeat issues: over 300,000 vehicles affected This isn't an exhaustive list, and the combination of electronic, mechanical, and trim issues indicate that overall quality is a problem, not one specific aspect of Ford vehicles. Data from CarEdge supports this latest analysis, too; by the middle of May, Ford had racked up 51 recalls. The next closest brand was the VW Group, with 14, so it's not even close. The rearview camera recall is the biggest one for Ford so far in 2025. It affects everything from the Escape crossover to high-end models like the Lincoln Navigator and Nautilus. The camera display image could freeze or display a delayed image, which could result in the driver not spotting an immediate hazard. Electrical systems accounted for 17 unique recall campaigns. It's worth pointing out that 14 of Ford's recalls this year involved under 100 vehicles, so these were not as widespread. However, even if we exclude these 14 recalls, Ford is still having far more quality issues than any other automaker. Related: Ford Recalls 300,000 SUVs Over Seats That Could Move While Driving Recalls can be issued at any time, and for vehicles of any age, so it's worth noting that Ford's current run of recalls are impacted by certain older models dating back to the 2020 model year. Looking at the latest J.D. Power 2025 Vehicle Dependability Study - which tracked the number of problems per brand for owners that have had their cars for three years - Ford doesn't fare as badly. It registered 208 problems per 100 vehicles, just below the industry average but above brands like Subaru, Nissan, Mercedes-Benz, and Jeep. Still, there is clearly a quality crisis at Ford, and even if not all Ford owners are left stranded at the side of the road, the recalls are disruptive to the overall ownership experience and some of them pose safety risks. We hoped that the brand would have made more progress since Farley's explicit admission that quality needed attention in 2022. Copyright 2025 The Arena Group, Inc. All Rights Reserved.
Auto Blog
23-06-2025
- Automotive
- Auto Blog
2025 Is Turning Into A Recall Disaster For Ford
No other automaker has as many recalls as Ford in 2025 Almost three years ago, Ford CEO Jim Farley said that fixing quality was his top priority for the Blue Oval. However, Farley also said at the time that doing so would 'take several years,' and that appears to be an accurate assessment when looking at Ford's shockingly high number of recalls so far this year. 0:04 / 0:09 2025 Audi S3: 4 reasons to love it, 2 reasons to think twice Watch More In an analysis done by Carscoops, Ford has issued 81 recalls in 2025 so far. That's more than the entire number of recalls (67) for the brand in 2024, when Ford was only behind Stellantis (72) for total recalls. At this rate, Ford will hit over 150 recalls by the time the year is done. A Deeper Look At The Numbers Source: Ford Those 81 recalls have affected over four million vehicles, and Ford has issued a recall every 2.12 days so far in 2025, on average. For each recall, an average of over 50,000 vehicles are affected. Even worse, 80 of the 81 recalls this year required some kind of physical inspection or fix for the impacted vehicles, so the problems were such that they couldn't be easily resolved via an over-the-air update. Here's just a few of the recalls issued by Ford in 2025: This isn't an exhaustive list, and the combination of electronic, mechanical, and trim issues indicate that overall quality is a problem, not one specific aspect of Ford vehicles. Data from CarEdge supports this latest analysis, too; by the middle of May, Ford had racked up 51 recalls. The next closest brand was the VW Group, with 14, so it's not even close. Autoblog Newsletter Autoblog brings you car news; expert reviews and exciting pictures and video. Research and compare vehicles, too. Sign up or sign in with Google Facebook Microsoft Apple By signing up I agree to the Terms of Use and acknowledge that I have read the Privacy Policy . You may unsubscribe from email communication at anytime. Camera And Electronics Cause The Most Headaches 2025 Ford Mustang Ecoboost Fastback Interior — Source: Ford The rearview camera recall is the biggest one for Ford so far in 2025. It affects everything from the Escape crossover to high-end models like the Lincoln Navigator and Nautilus. The camera display image could freeze or display a delayed image, which could result in the driver not spotting an immediate hazard. Electrical systems accounted for 17 unique recall campaigns. It's worth pointing out that 14 of Ford's recalls this year involved under 100 vehicles, so these were not as widespread. However, even if we exclude these 14 recalls, Ford is still having far more quality issues than any other automaker. Recalls can be issued at any time, and for vehicles of any age, so it's worth noting that Ford's current run of recalls are impacted by certain older models dating back to the 2020 model year. Looking at the latest J.D. Power 2025 Vehicle Dependability Study – which tracked the number of problems per brand for owners that have had their cars for three years – Ford doesn't fare as badly. It registered 208 problems per 100 vehicles, just below the industry average but above brands like Subaru, Nissan, Mercedes-Benz, and Jeep. Still, there is clearly a quality crisis at Ford, and even if not all Ford owners are left stranded at the side of the road, the recalls are disruptive to the overall ownership experience and some of them pose safety risks. We hoped that the brand would have made more progress since Farley's explicit admission that quality needed attention in 2022. About the Author Karl Furlong View Profile
Yahoo
18-06-2025
- Automotive
- Yahoo
A German Valkyrie Owner Is Suing Aston Martin Over His Car's Alleged Flaws: Report
The Aston Martin Valkyrie may be the single most extreme performance car ever to wear a license plate — a distinction that comes with plenty of sacrifices for buyers used to the creature comforts and general reliability of a more typical road car not built like a top-level endurance racing machine. One German Valkyrie owner has apparently had enough, however, and is now reportedly suing the company after driving just 274 miles in his car. As originally reported by German outlet Handelsblatt and brought to broader attention via Carscoops, the driver is suing after multiple reported system failures, claims of delivery-related damage to the otherwise brand-new hypercar, and one apparent worrying run-in with an ambulance. Issues allegedly included a high-voltage system failure, an uninstalled locker system meant to keep the car at ride height when hydraulic pressure is low, and a flurry of other, unrelated warning lights. Based on his account, the incident with the ambulance seems particularly troubling. The interior of the Valkyrie is exceptionally loud, so Aston Martin recommends that drivers wear a headset that protects the driver's ears and transmits outside noises into the car's cabin. That system allegedly malfunctioned last summer when the suing owner encountered an ambulance, however, reportedly leading the Valkyrie driver to miss the sirens and narrowly avoid a collision. According to Handselblatt, Aston Martin asked for a usage fee of more than $63,000 if the car were to be returned, reflecting a price of about $231 per mile driven to date. The car has apparently not yet been returned or resold, however — and for now, the unsettled dispute continues in German court. You Might Also Like You Need a Torque Wrench in Your Toolbox Tested: Best Car Interior Cleaners The Man Who Signs Every Car
