Latest news with #CentralisedPublicGrievanceRedressandMonitoringSystem
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Business Standard
4 days ago
- Politics
- Business Standard
Public grievance redressal time cut to 16 days from 28 in 2019: Govt
Various reforms by the Centre have reduced the timeline for the redressal of public grievances from 28 days in 2019 to 16 days this year, the Rajya Sabha was informed on Thursday. The government introduced 10-step reforms for the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in April 2022 to make grievance redressal timely, effective and accessible to the citizens, Union Minister of State for Personnel Jitendra Singh said in a written reply. The CPGRAMS allows citizens to raise grievances against government departments online. "In the period from 2022, 2023, 2024 and 2025 the CPGRAMS 10-step reforms enabled redressal of 80,36,042 grievances, mapped 1,05,681 Grievance Officers (GROs), reduced timelines of grievance redressal from 28 days in 2019 to 16 days in 2025 and reduced pendency to 62,620 public grievances as on 30th June, 2025 for central ministries," he said. Singh said the government issued comprehensive guidelines for effective redressal of public grievances on August 23 last year, reducing the grievance redressal timelines from 30 days to 21 days. These guidelines mandate the integration of public grievance platforms, establishment of dedicated grievance cells within ministries and departments, appointment of experienced and competent nodal and appellate officers, emphasis on root cause analysis and action on citizen feedback and the strengthening of grievance escalation mechanisms, he added. As of June 30, the feedback call centre has completed 23 lakhs surveys, the minister said. An appeal mechanism, with 90 nodal appellate authorities and 1,597 sub-appellate authorities, is available to a citizen in case she or he is not satisfied with the resolution, he said. In the years 2022, 2023, 2024 and 2025 (till June 30), 7,75,240 appeals have been resolved, Singh said.
Time of India
4 days ago
- Politics
- Time of India
Reforms have reduced grievance redressal from 28 days in 2019 to 16 in 2025: Govt in Rajya Sabha
Various reforms by the Centre have reduced the timeline for the redressal of public grievances from 28 days in 2019 to 16 days this year, the Rajya Sabha was informed on Thursday. The government introduced 10-step reforms for the Centralised Public Grievance Redress and Monitoring System ( CPGRAMS ) in April 2022 to make grievance redressal timely, effective and accessible to the citizens, Union Minister of State for Personnel Jitendra Singh said in a written reply. Explore courses from Top Institutes in Please select course: Select a Course Category The CPGRAMS allows citizens to raise grievances against government departments online. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like The Simple Morning Habit for a Flatter Belly After 50! Lulutox Undo "In the period from 2022, 2023, 2024 and 2025 the CPGRAMS 10-step reforms enabled redressal of 80,36,042 grievances, mapped 1,05,681 Grievance Officers (GROs), reduced timelines of grievance redressal from 28 days in 2019 to 16 days in 2025 and reduced pendency to 62,620 public grievances as on 30th June, 2025 for central ministries," he said. Singh said the government issued comprehensive guidelines for effective redressal of public grievances on August 23 last year, reducing the grievance redressal timelines from 30 days to 21 days. Live Events These guidelines mandate the integration of public grievance platforms, establishment of dedicated grievance cells within ministries and departments, appointment of experienced and competent nodal and appellate officers, emphasis on root cause analysis and action on citizen feedback and the strengthening of grievance escalation mechanisms, he added. As of June 30, the feedback call centre has completed 23 lakhs surveys, the minister said. An appeal mechanism, with 90 nodal appellate authorities and 1,597 sub-appellate authorities, is available to a citizen in case she or he is not satisfied with the resolution, he said. In the years 2022, 2023, 2024 and 2025 (till June 30), 7,75,240 appeals have been resolved, Singh said.
New Indian Express
21-07-2025
- Politics
- New Indian Express
ULB-level grievance drive to begin in Odisha today
BHUBANESWAR: The Housing and Urban Development department will launch a five-day special drive from Monday to resolve grievances of citizens at the urban local bodies level. The drive will continue till July 25. It will focus on prompt redressal of complaints from citizens received through multiple platforms including the Jana Sunani portal, Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and ULB-level helpdesks. H&UD officials said all commissioners of municipal corporations and executive officers of municipalities and NACs have been directed to mobilise teams and streamline grievance-handling mechanisms to ensure that all backlog grievances are addressed within the said period. 'The main objective of the special drive is to promptly address grievances related to sanitation, water supply, street lighting, drainage, waste management, building plan approvals and other civic services and restore public trust in good governance,' said an official from the department. He said the department has instructed the civic bodies to submit an action taken report (ATR) by July 29 on the drive highlighting the number of grievances resolved, system-level improvements made, and citizen feedback received.
Hindustan Times
26-06-2025
- General
- Hindustan Times
MCG sets up grievance redressal cell to fast-track resolutions
The Municipal Corporation Gurugram (MCG) has set up a dedicated grievance redressal cell (GRC), effective immediately, in a bid to boost public service efficiency and accountability. The new unit will serve as a centralised system for monitoring and resolving complaints received through various central and state government platforms. The new unit will serve as a centralised system for monitoring and resolving complaints . (HT Archive) Chaired by MCG commissioner Pradeep Dahiya, the GRC comprises four members: Ravinder Yadav, additional commissioner and member secretary; Vishal, joint commissioner-II; Dr Siddharth S Khandelwal, district town planner; and Dr Anita Phalswal, an expert with the MCG. The committee has been directed to address grievances on a daily basis and submit weekly reports to the commissioner. 'The committee is mandated to address and resolve grievances on a daily basis, submitting a detailed weekly report to the Commissioner,' Dahiya said, adding that any laxity in dealing with complaints would be taken seriously. The cell will handle grievances lodged through a wide range of platforms, including CM Window, PM Window, Centralised Public Grievance Redress and Monitoring System (CPGRAM), Jan Samvaad, Social Media Grievance Tracker (SMGT), Sameer Portal, Gurugram Metropolitan Development Authority (GMDA) integrated command and control centre (ICCC), Auto Appeal System (AAS), Swachh City/Swachhta App, Swachh Haryana App (GRS), Commission for Air Quality Management (CAQM), Central Pollution Control Board (CPCB), and Samadhan Shivir. MCG officials said the GRC will help reduce complaint response time, eliminate coordination gaps between departments, and provide timely updates to citizens. 'The idea is not only to respond but to ensure that public faith in civic functioning improves substantially,' an official said. The cell is also expected to help track recurring complaints across wards and enable long-term fixes, especially related to sanitation, encroachments, water supply, and civic infrastructure.
Time of India
25-06-2025
- Politics
- Time of India
MCG sets up grievance redress cell
Gurgaon: MCG has constituted a grievance redress cell (GRC) to resolve complaints received across various govt platforms. This is the third committee formed by the civic body in the past three days. The newly formed cell will be led by MCG additional commissioner Ravinder Yadav. Other members include MCG joint commissioner Vishal, deputy town planner Siddharth S Khandelwal and MCG expert Anita Phalswal. The committee will process complaints daily and submit weekly status reports to the MCG commissioner. You Can Also Check: Gurgaon AQI | Weather in Gurgaon | Bank Holidays in Gurgaon | Public Holidays in Gurgaon The cell will oversee grievances filed on platforms such as the CM Window, PM Window, the Centralised Public Grievance Redress and Monitoring System (CPGRAM), Jan Samvaad, Sameer Portal, GMDA's Integrated Command and Control Centre (ICCC), Swachh City/Swachhta App, Swachh Haryana App (GRS), CAQM, CPCB, Samadhan Shivir, and social media, among others. "All the officers/officials of MCG are hereby directed to pay personal attention to the grievances/complaints of the general public immediately and ensure early redressal of all complaints received at the above-mentioned platforms/portals. Any laxity in the matter shall be viewed seriously," stated an order issued by MCG commissioner Pradeep Dahiya. Earlier this week, on Tuesday, the MCG formed a separate committee to monitor the recovery of pending water charges and review water-related revenue collections from the past five financial years. The panel has been directed to recommend structural reforms, policy changes and system upgrades to enhance billing efficiency and boost revenue. The committee is headed by additional commissioner Yash Jaluka, and includes executive engineer Sanjeev Kumar Gupta and assistant engineer Anju Bala as members.
