Latest news with #ComfortDelGro
CNA
3 days ago
- Business
- CNA
CNA938 Rewind - #TalkBack: Cancellation fees for you, the passenger, but what about the driver?
ComfortDelGro (CDG) will introduce new cancellation and waiting fees – with customers to face a minimum fee of 3 dollars. The cancellation fee kicks in on 1 September, while the waiting fee takes effect on 15 October. Lance Alexander and Daniel Martin discuss the move with Raven Lee, Executive Secretary, National Private Hire Vehicles Association (NPHVA).
AsiaOne
3 days ago
- Business
- AsiaOne
Daily roundup: What is the best way to meet the people's needs? SM Lee, Jamus Lim debate COE scheme — and other top stories today, World News
Stay in the know with a recap of our top stories today. 1. What is the best way to meet the people's needs? SM Lee, Jamus Lim debate COE scheme While they are both keen on addressing the needs of Singaporeans, Senior Minister Lee Hsien Loong and the Workers' Party MP Jamus Lim disagreed on the means of doing so, according to an exchange between the two on Facebook on Wednesday (July 16)... » READ MORE 2. Michelin Bib Gourmand 2025: Boon Tong Kee in Balestier and Kotuwa among 11 new entries on list The 2025 Michelin Bib Gourmand list is out and 11 establishments in Singapore have been added to the list... » READ MORE 3. 'Everyone's time is respected': ComfortDelGro to introduce new taxi cancellation, waiting fee policy ComfortDelGro, Singapore's largest taxi operator, will be implementing a new cancellation and waiting fee policy for customers who book taxis through the CDG Zig app... » READ MORE 4. 'I hope Wang Xiaofei earns a lot of money': Ken Chu scolded for selling products by Barbie Hsu's ex-husband, explains his actions Taiwanese singer-actor Ken Chu has responded to netizens criticising him for selling products by Barbie Hsu's ex-husband, Chinese businessman Wang Xiaofei... » READ MORE editor@
AsiaOne
3 days ago
- Business
- AsiaOne
'Everyone's time is respected': ComfortDelGro to introduce new taxi cancellation, waiting fee policy, Singapore News
ComfortDelGro, Singapore's largest taxi operator, will be implementing a new cancellation and waiting fee policy for customers who book taxis through the CDG Zig app. In a Facebook post on Wednesday (July 16), ComfortDelGro said that the new policy will kick in on July 31, but that there will be a risk-free "waiver period" so that both passengers and drivers have time to familiarise themselves with the changes before they are fully enforced. During the waiver period, customers will not be charged even if fee conditions are met. Cancellation fees will only apply from Sept 1 and waiting fees will apply from Oct 15. Customers will have four free cancellations per month according to the new cancellation policy, which are only applicable to situations when the taxi has not arrived at their pickup point. Beyond the four allowances, each subsequent cancellation will cost $4. Drivers who cancel rides will also face penalties "to ensure that both parties are treated fairly", according to ComfortDelGro on their website. They didn't specify the exact penalties. If a taxi has already arrived at their pickup point — as determined by their GPS data — customers will immediately incur a $4 fee for cancelling the ride. Customers who do not arrive at their pickup point more than five minutes after their driver arrives will be considered a "no-show" and will be charged a $5 fee. A waiting fee will also be charged if customers arrive more than four minutes late. Customers will be charged in $3 in five minute intervals, up to a maximum of $9. According to ComfortDelGro, the cancellation and waiting fees are mutually exclusive. This means that waiting fees will be charged only when customers complete their trip, while cancellation fees are charged only when customers fail to complete their trip. For customers using cashless payment methods, the additional fees will be deducted immediately upon cancellation. On the other hand, customers paying with cash will have the cancellation fee added to their next ride's fare. Enhancing reliability and fairness: ComfortDelGro ComfortDelGro said that it is implementing the new policy "to enhance reliability and fairness for all users", and to ensure that "everyone's time is respected". Cancellation fees also help ensure fair compensation for drivers, said the taxi operator. "Our policy is designed to be transparent, equitable, and to improve the overall experience by encouraging responsible booking and cancellation practices," adding that fees are being "kept kept as low and fair as possible". ComfortDelGro also encouraged customers to reach out via their customer service hotline at 6552 4525 or their in-app help centre if they need assistance or are charged wrongly. [[nid:720275]]
Malay Mail
3 days ago
- Business
- Malay Mail
Singapore's ComfortDelGro to introduce cancellation and waiting fees of at least S$3 from September
SINGAPORE, July 17 — Customers of Singapore's largest taxi operator, ComfortDelGro (CDG), will soon face new cancellation and waiting charges, as the company rolls out a phased fee policy aimed at encouraging more responsible ride bookings. From September 1, cancellation fees of at least S$3 (RM10) will kick in, while waiting fees will be implemented from October 15, Channel News Asia reported. The company described the current period as a 'waiver period' to help riders get familiar with the upcoming changes, adjust their habits and provide feedback. 'Cancellation and waiting fees help compensate drivers fairly for their time and effort,' CDG said. 'This policy also encourages more responsible booking and cancellation habits, improving the overall experience for everyone on the platform and aligning us with prevailing industry practices.' According to CDG's website, riders may cancel up to four rides per month without charge if the driver has not yet arrived at the pickup point. Once that limit is exceeded, a S$4 cancellation fee will apply. If the driver has already arrived, a flat S$4 fee will be charged for any cancellation — regardless of the monthly quota. Riders who do not show up at the pickup point within five minutes after the taxi arrives will incur a S$5 no-show fee. As for the new waiting time charges, the first four minutes are free. After that, a fee of S$3 will be added for every five-minute block, capped at S$9. Only one type of fee — cancellation, no-show, or waiting — will apply for a single booking, depending on whether the ride is completed. Waiting fees apply only if the trip goes ahead, while cancellation or no-show fees apply only if the ride is not taken. For customers paying via cashless methods, fees will be deducted automatically. Those paying by cash will see the fee added to their next fare. Waiting charges will appear at the end of the completed ride. CDG clarified that drivers can only cancel a ride and trigger a cancellation fee if GPS data confirms they were at the pickup location and had waited for more than five minutes. Situations such as the customer exceeding luggage capacity for the chosen vehicle may also lead to a fee. Customers who believe they were charged incorrectly can contact the operator's hotline at 6552 4525 or send a message via the CDG Zig app. As reported by Channel News Asia, ride-hailing platforms like Grab and Gojek already implement similar charges. Grab, for instance, gives a three-minute grace period before imposing a S$4 cancellation fee, and charges S$3 for every five-minute block of waiting time beyond that. Gojek provides a four-minute cancellation grace period, with a similar S$4 fee for late cancellations. Waiting time fees begin at S$3 and can rise to S$9, mirroring CDG's new model.
Straits Times
3 days ago
- Sport
- Straits Times
Cristiana Girelli at the double as Italy strike late to reach Women's Euro semi-finals
Cristiana Girelli celebrates scoring the second goal of her double for Italy. GENEVA - Cristiana Girelli scored a 90th-minute winner, her second goal of a superb double, as Italy beat Norway 2-1 on July 16 to book their spot in the semi-finals at the Women's European Championship for the first time since 1997. Italy started well but were on the ropes after Norway captain Ada Hegerberg cancelled out their opening goal, but Girelli, who had opened the scoring five minutes into the second half, was not to be denied and netted the winner to send thousands of blue-clad fans into ecstasy. They will next face either reigning champions England or Sweden, who meet in Zurich on July 17. 'It's incredible, beautiful. In front of all these people, so many messages arrived from Italy the last few days,' elated Italy coach Andrea Soncin said. 'It's something fantastic. I think this is the biggest gift we can give to all those who watch us, to all those little girls, those young women who live football with passion.' Norway, who hadn't played a knockout game at the Euros since losing the 2013 final 1-0 to Germany, got off to a stuttering start, turning over the ball in midfield and allowing Arianna Caruso to fire a shot just wide. The Italians racked up several decent goal-scoring chances in the second half, but it was Norway's 20-year-old winger Signe Gaupset who went closest to breaking the deadlock before the break with an audacious lob from just inside the Italian half. Top stories Swipe. Select. Stay informed. Singapore Over 600 Telegram groups in Singapore selling, advertising vapes removed by HSA Singapore 2 weeks' jail for man caught smuggling over 1,800 vapes and pods into Singapore Singapore Jail for man who fatally hit his daughter, 2, while driving van without licence Sport 'Like being in a washing machine with 40 deg C water': Open water swimmers brave challenging conditions Singapore Primary 1 registration: 38 primary schools to conduct ballot in Phase 2A Singapore ComfortDelGro to introduce new taxi cancellation, waiting fee policy Business Cathay Cineplexes gets fresh demands to pay up $3.3m debt for Century Square, Causeway Point outlets Singapore Countering misinformation requires both laws and access to trusted news sources: Josephine Teo The Italians took the lead five minutes into the second half, Girelli getting the slightest of touches on Sofia Cantore's ball into the box to steer it home, and they had the ball in the net again three minutes later only for the goal to be ruled out for offside. Norway tried to make the most of the reprieve as captain Ada Hegerberg won a penalty a few minutes later, but for the second time at the tournament she sent her spot kick wide of the target, burying her head in her hands after her miss. She made amends in the 66th minute, levelling with a deft finish to silence the raucous Italian fans in the crowd. Italy then struggled to find their previous fluency until Girelli ghosted in at the far post to head home in the final minute of normal time for a famous victory. Italy's Cristiana Girelli scores their second goal. PHOTO: REUTERS 'It's bitter, it's really bitter,' Norway's Hegerberg said. 'I must honestly say that I am proud of the group and how we have performed. We are close to being in the top four in Europe, but it's not enough.' REUTERS
