Latest news with #CorporatePerformance
Bloomberg
05-08-2025
- Business
- Bloomberg
BP Hits the Gas
Morning, I'm Louise Moon BP may have had a strong second quarter, but there is more work to be done.
Forbes
28-07-2025
- Business
- Forbes
Using CQ To Enhance Customer Relationships: The Science Of Building Trust, Influence, And Loyalty
Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of specific skills. In today's high-stakes, hyperconnected business landscape, technical knowledge alone doesn't build client trust or secure long-term loyalty. What does? Communication Intelligence, or CQ. Ultimately, through dedication, intentional practice, and mindful application of specific skills, anyone can develop their Communication Intelligence (CQ). CQ is a skill set that can be 'bio-hacked' and accessed on demand. Rooted in neuroscience, psychology, and behavioral science, CQ is the ability to communicate with intentionality, impact, and adaptability. It's more than just being articulate. CQ is about crafting a message that resonates biologically and psychologically with your audience, whether you're leading a Fortune 500 sales team, advocating in the board room, or on television. In client-facing roles, mastering CQ is increasingly recognized as a performance multiplier, with tangible effects on retention, satisfaction, and revenue growth. CQ is increasingly considered a key criterion in corporate performance reviews and leadership. But, at its core, high CQ enables individuals to make meaningful connections with others, and the building blocks required for doing so are a fundamental requirement for consistently creating positive customer interactions. This isn't soft skills fluff. This is science. And it's shaping the next generation of business leadership. Key Elements of High CQ for Client Interactions Several key components of high CQ directly influence the quality and outcome of customer interactions. Most of these elements are immeasurable, aside from looking at outcomes, and improvement requires one to engage in a level of self-scrutiny that can often be uncomfortable, but is ultimately essential: The Business Case for CQ: Why it Drives Satisfaction, Trust, and Loyalty Companies spend millions on customer experience platforms, yet overlook the most powerful loyalty tool of all: human connection. Mastering these CQ elements equips you to engage, persuade, and be memorable in client interactions. By demonstrating trust and empathy through mindful communication, you build stronger relationships. The direct link between developed CQ and positive business results, such as happy clients and increased revenue, underscores its value. Put simply, Communication Intelligence is the ROI that pays in trust, not just transactions. CQ Is Not a Talent—It's a Science-Backed Skillset You don't need to be born charismatic to master CQ. Like any high-performance skill, it can be decoded, trained, and scaled. The best communicators are intentional, not accidental. They know what to say, when, and—most critically—how to say it in a way that hits both the heart and the brain. They are self-aware and controlled, in the moment and while under pressure. Investing in Communication Intelligence isn't optional for companies and professionals looking to future-proof their client relationships. It's the competitive edge.
Forbes
16-07-2025
- Business
- Forbes
Agentic AI Is Here: Is Your Organization Ready To Absorb It?
Karen Abramson (She/Her), CEO of Wolters Kluwer Corporate Performance & ESG. In today's AI-fueled economy, it's not just the smartest or most advanced or most expensive technologies that win—it's the most adaptable organizations. Need some convincing? Look no further than business scholars Wesley Cohen and Daniel Levinthal, who, back in the 1990s, coined the concept of 'absorptive capacity.' This business theory argues that an organization's ability to win competitive advantage lies within its ability to not just recognize, but also absorb and apply new knowledge. Fast forward to 2025, and absorptive capacity is a mission-critical concept that's essential for all future-focused organizations, especially as agentic AI takes hold. Agentic AI refers to autonomous systems that can plan, decide and act without human prompting. And it's more than just the next wave of GenAI. It's what PwC calls "the new frontier." According to KPMG's AI 2025 Quarterly Pulse Survey, 65% of companies are already piloting agentic AI. And Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI, enabling 15% of day-to-day work decisions to be made autonomously. These stats demonstrate that agentic AI isn't a distant trend. It's already reshaping workflows, redefining roles and reframing what productivity looks like. But here's the catch: Technology alone doesn't drive transformation. The differentiator is whether your organization can absorb it—whether it can quickly integrate new knowledge, adapt workflows and behaviors and translate insight into action. That's what absorptive capacity makes possible. It's the invisible infrastructure behind every successful AI initiative—and the reason some companies turn innovation into a competitive advantage while others lag. From Tasks To Autonomy: The (R)evolution Toward Agentic AI AI has evolved quickly—from automating rote tasks like invoice processing to generating content, code and analysis with large language models. Now, agentic AI is taking us even further. Unlike earlier forms of AI that wait for human prompts, agentic systems initiate and complete multistep workflows. They gather data, analyze it, make decisions and take action. And they do it all autonomously. In finance, that might look like automatically flagging compliance risks, generating real-time audit reports or adjusting cash flow forecasts in response to market shifts. This leap isn't just about efficiency—it's about orchestration. Organizations that pair agentic AI with the organizational capacity to absorb and act on its insight won't just operate faster—they'll operate smarter. API + Agentic AI: Accelerating Absorptive Capacity In Action If agentic AI is the brain, APIs are the nervous system—enabling action, coordination and feedback, enterprise-wide. Together, they don't just automate tasks—they power continuous learning and adaptation. In other words, they help operationalize absorptive capacity. APIs allow agentic AI to interact directly with core systems, triggering actions in enterprise resource planning (ERP) platforms, updating customer relationship management (CRM) records and pushing alerts to compliance tools. This seamless connectivity turns insight into action. And that's the essence of realized absorptive capacity: not just knowing something new, but doing something with it—quickly and at scale. Here's how it works: Agentic AI ingests live data, draws conclusions and takes informed next steps. APIs carry those steps into execution, feeding outcomes back into the AI system for continuous improvement. This closed-loop system amplifies an organization's ability to absorb new information and translate it into performance gains. For finance teams, this could mean agentic AI automatically initiating vendor payments, adjusting forecasts or triggering alerts around policy changes without human bottlenecks. For internal audit, it could enable continuous control testing with near-zero manual oversight. Ultimately, the pairing of agentic AI and APIs doesn't just boost productivity—it strengthens your organization's absorptive muscle. And that's the kind of agility that turns disruption into a competitive edge. Five Behaviors That Fuel Your Team's Absorptive Capacity If APIs are like agentic AI's nervous system, then absorptive behaviors—like curiosity, knowledge sharing, experimentation, strategic thinking and learning—are the metabolism that drives how quickly and effectively organizations can leverage agentic AI as a competitive advantage. That's why fostering these five behaviors will empower finance teams to fully realize the benefits of agentic AI. 1. Curiosity At Scale: In future-ready organizations, curiosity isn't just tolerated—it's institutionalized. These organizations encourage questions, welcome dissent and reward those who challenge assumptions. This mindset is essential for agentic AI, which often uncovers unexpected patterns, proposes unprompted actions or flats unfamiliar risks. Teams that ask 'What is agentic AI telling us, and why?' are the ones most likely to unlock its full value. 2. Fluid Knowledge Sharing: Silos kill innovation. Absorptive organizations create systems and incentives that move ideas, data and insights fluidly across teams, regions and departments. Finance shares with operations. Legal loops in tech. Knowledge isn't hoarded—it flows. This transparency accelerates how fast insights become action, which is crucial when agentic AI relies on connected, real-time inputs to deliver value. 3. Purposeful Experimentation: High-capacity organizations know that R&D doesn't live in a lab. They test ideas inside real workflows, including agentic AI pilots. They treat pilots not as side projects, but as core operations—measuring, iterating and learning with speed. 4. Strategic Linkages: No organization has all the answers. That's why the most resilient companies plug into a network—universities, startups, think tanks, technology partners. These external inputs keep ideas fresh and shape where and how agentic AI can be applied most effectively. 5. Leadership That Rewards Learning, Not Just Results: Too many leaders reward outcomes and punish missteps. Instead, absorptive leaders reward progress and learning. They build cultures where exploration is valued as much as execution. In fast-evolving fields like AI, this mindset can be the difference between thriving and lagging. Together, these behaviors transform passive knowledge collection into dynamic action, and that's what gives companies a competitive edge when disruption hits. Absorptive capacity is no longer a theoretical concept—it's a prerequisite for thriving in a tech-driven economy. In an agentic AI world, where speed, adaptability and insight are the new currency, finance leaders who cultivate this capacity won't just keep up—they'll lead. And those who don't? They'll be left absorbing the shockwaves. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Yahoo
11-07-2025
- Business
- Yahoo
Wolters Kluwer named Premier Leader in BPM Partners Vendor Landscape Matrix for third consecutive year for CCH Tagetik Intelligent Platform
NEW YORK, July 11, 2025--(BUSINESS WIRE)--Wolters Kluwer, a global leader in information, software, and services for professionals, today announced that its AI-powered CCH Tagetik Intelligent Platform has again been named Premier Leader in BPM Partners Vendor Landscape Matrix. CCH Tagetik was further commended in the 2025 BPM Partners Vendor Landscape Matrix with a ranking of 'Outstanding' in Financial Consolidation and Customer Success and 'Excellent' in Financial Planning. Karen Abramson, CEO of Wolters Kluwer Corporate Performance & ESG, said: "We are honored that CCH Tagetik has been acknowledged as a Premier Leader for the third year running. We are committed to product excellence and innovation, and last year, we launched the market's first AI-powered corporate performance management platform—the CCH Tagetik Intelligent Platform with Ask AI—and we have now evolved Ask AI to an embedded super agent. We focus on anticipating emerging market trends and responding with solutions that support customers' current and future needs across business performance and transformation, and strategic risk management." The award-winning, AI-powered CCH® Tagetik Intelligent Platform digitally transforms the Office of the CFO's efficiency, accuracy, and strategic ability. It is a unified AI-powered platform for financial performance management (financial consolidation and close; budgeting, planning, and forecasting; ESG and regulatory reporting; corporate tax). At the heart of its continuous evolution is Ask AI—an emerging super agent that embodies Agentic AI with a Finance Brain™. Designed to address finance-specific needs, Ask AI supports a growing range of use cases: from self-service analytics through natural language–driven data exploration and visualization, to tasks execution with diagnostic checks for financial close and consolidation, and intelligent assistance in configuring data transformation processes. BPM Partners is the leading independent authority on business performance management (BPM/CPM/EPM) and related business intelligence solutions and has been recognized by Forbes as one of America's Best Management Consulting Firms. The company helps organizations address their budgeting, planning, financial consolidation, close and reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges. Craig Schiff, President and CEO at BPM Partners, said: "Wolters Kluwer's high customer satisfaction scores, the comprehensive and innovative nature of its CCH Tagetik platform, and its commitment to continually investing in AI to drive the continued digital transformation of the Office of the CFO, all contribute to its third consecutive year as Premier Leader in our Vendor Landscape Matrix." Corporate Performance Management (CPM) business unit is part of the Wolters Kluwer Corporate Performance & ESG (CP & ESG) division. The division is the world's leading provider of integrated software solutions for EHS, ESG, Corporate Performance Management and Audit and Assurance. Through innovative technology and unique expertise, Wolters Kluwer CP & ESG enables business leaders to make informed, strategic decisions driving transformation, performance and risk management for a sustainable and resilient world. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. For more information, visit follow us on LinkedIn, Facebook, YouTube and Instagram. View source version on Contacts Media Contact Sarah WhybrowAssociate Director, External CommunicationsCorporate Performance & ESGWolters KluwerMob: +44 7855 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Associated Press
30-06-2025
- Business
- Associated Press
Wolters Kluwer maintains strong leadership in ESG software, according to independent research firm
NEW YORK--(BUSINESS WIRE)--Jun 30, 2025-- Wolters Kluwer, a global leader in professional information, software solutions and services, today announced that it has been named as a Leader in the Verdantix Green Quadrant: ESG & Sustainability Reporting Software (2025) report. This prestigious report highlights that Wolters Kluwer stands out for its integrated, end-to-end approach to operational, sustainability and financial data to bridge sustainability operations with finance, risk, and compliance functions. The analysis also finds that Wolters Kluwer offers market-leading tools to evaluate sustainability performance, and a highly configurable platform that excels in complex, enterprise-scale environments. Karen Abramson, CEO of Wolters Kluwer Corporate Performance & ESG, said: 'We are dedicated to driving innovation and providing game-changing technologies that empower CFOs and CSOs to seamlessly collect, analyze and disclose financial, operational and ESG data to strengthen long-term business resilience and enable sustainable growth. It is an honor to have been recognized as a Leader in this significant analyst report.' The new report offers a detailed, fact-based comparison of the 21 most prominent ESG and sustainability reporting software providers in the market. Based on the proprietary Verdantix Green Quadrant methodology, the analysis included two-hour live product demonstrations with pre-set scenarios and vendor responses to a 107-point questionnaire covering 14 functional and 10 market momentum categories. Wolters Kluwer achieved the highest scores in the following categories: Wolters Kluwer also achieved notable high scores in the following categories: configurability, data quality control and enhancement, business intelligence and analytics, market vision and strategy, customer size and organizational resources. Earlier this year, Wolters Kluwer was also recognized as a Leader in the Green Quadrant: EHS Software 2025 report published by Verdantix. Wolters Kluwer Corporate Performance & ESG (CP & ESG) division is the world's leading provider of integrated software solutions for EHS, ESG, Corporate Performance Management and Audit and Assurance. Through innovative technology and unique expertise, Wolters Kluwer CP & ESG enables business leaders to make informed, strategic decisions driving transformation, performance and risk management for a sustainable and resilient world. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. For more information, visit follow us on LinkedIn, Facebook, YouTube and Instagram. View source version on CONTACT: Media Contact Sarah Whybrow Associate Director, External Communications Corporate Performance & ESG Wolters Kluwer Mob: +44 7855 186713 [email protected] KEYWORD: UNITED STATES NORTH AMERICA NEW YORK INDUSTRY KEYWORD: CONSULTING DATA MANAGEMENT TECHNOLOGY PROFESSIONAL SERVICES BUSINESS ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) SOFTWARE LEGAL ENVIRONMENT FINANCE SUSTAINABILITY SOURCE: Wolters Kluwer Copyright Business Wire 2025. PUB: 06/30/2025 09:18 AM/DISC: 06/30/2025 09:18 AM
