30-04-2025
KPJ Healthcare Taps IBM watsonx for AI-Powered Personalized Patient Services
KPJ Healthcare Berhad ('KPJ Healthcare' or 'the Group'), Malaysia's largest network of private healthcare provider, is collaborating with IBM Malaysia Sdn. Bhd. and IBM Business Partner GlobeOss Sdn. Bhd. to redefine patient services with an AI-powered chatbot built using IBM watsonx technologies. With this collaboration, it is possible for KPJ Healthcare to enhance service delivery and improve patient experience across KPJ Healthcare's 30 specialist hospitals, including the newly opened KPJ Kuala Selangor.
The collaboration is intended to enhance KPJ Healthcare's ability to manage routine patient information requests through an AI-powered chatbot that provides 24/7 responses to frequently asked questions, specialist details and appointment scheduling. Designed for timeliness and ease of use, the platform may enable patients to conveniently access essential information and services.
'With this AI-powered chatbot, we are able to deliver timely and accurate information to support our broader goal of building a smarter, more connected healthcare system. It reflects our commitment to purposeful innovation that enhances the way we care for our communities. IBM's technology helps bring this vision to life. This initiative is part of KPJ's ongoing transformation, anchored by the KPJ Health System, where clinical care, education and research come together to drive better patient outcomes,' said Chin Keat Chyuan, President and Managing Director of KPJ Healthcare.
'Our collaboration with KPJ Healthcare, together with our ecosystem partner GlobeOSS, represents a major milestone in advancing patient engagement and transforming healthcare services in Malaysia and beyond,' said Dickson Woo, Country General Manager and Technology Leader, IBM Malaysia. 'At IBM, we are committed to driving progress through innovation, and today's collaboration demonstrates how the fusion of technology and industry expertise can help to deliver smarter, more efficient, and patient-centric solutions.'
The chatbot was built using IBM's enterprise-grade AI developer studio, as well as IBM Watson Discovery for intelligent document understanding. The solution is intended to enable KPJ Healthcare to provide patients with quick, convenient access to answers for routine inquiries. The technology combines deep learning, machine learning, and natural language processing (NLP) capabilities to understand questions, provide accurate answers, and complete transactions through conversational AI.
This content is provided by KPJ Healthcare.
The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.
Interested in having your press releases, exclusive interviews, or branded content articles on Malaysiakini? For more information, contact [email protected] or [email protected]
