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Borneo Post
3 days ago
- Business
- Borneo Post
Edric Ong: Sarawak's art emissary to the world
Edric is one of many responsible for making Sarawak better known throughout the world. AMONG some Sarawakians, past and present, who have been responsible for making Sarawak better known throughout the world is Edric Ong, a scion of one of the state's established families. He himself is a fifth generation Ong, whose forefathers had served and been honoured from the time of the Brookes. Born in Kuching on April 12, 1953, Edric was educated at St Thomas' School, and spent his first year undergoing studies for an agricultural subject at Serdang College before opting for a Bachelor's Degree in Architecture at University of Singapore where he graduated in 1977. After the compulsory state-government stint at the Public Works Department (JKR), he joined the Malaysian Associate Architects for a period and undertook many projects with them. He set up his own architectural practice, under Edric Ong Architect, but in 1986, decided to devote full time to his passion for the arts, fashion design and the promotion of Sarawak's heritage cultural arts especially in the field of textiles, specialising in the Iban' Pua Kumbu textile and founded the Society Atelier Sarawak in 1993. It is nigh impossible to detail out Edric's achievements; when I had asked for it for my research for this column, I was given a list that had filled 16 A4 pages! So where to begin? Edric founded Eon Company in 1983; pre-empting Malaysia's national car distributor EON by a year. But then, his was a partnership whereas EON was a 'berhad' (public limited) company. He still uses that name today. Besides being the president of Society Atelier Sarawak, Edric has held various other prominent positions in national and international organisations: World Crafts Council (Asia Pacific) as advisor past senior vice-president; Asean Handicraft AHPADA as president; World Eco-Fibre and Textile (WEFT) Forum as executive director; Crafts Council of Malaysia as exco member since 1998; World Batik Council as exco member since 2007; Unesco-AHPADA Seal of Excellence Handicrafts, founder and jury member; Unesco Specialist/Expert on Crafts, Textiles and Architectural Conservation, founding member; Asean-Japan Design Council, as exco member, and; Unesco Paris and Unesco-Asia Pacific, as consultant. Edric (seventh left) representing Malaysia at the World Crafts Council-Asia Pacific Board, in this photo taken at Galeri Petronas Kuala Lumpur in 2015. Edric is also a renowned fashion designer with a long list of highly-acclaimed fashion shows held all over the world—from Kuala Lumpur to India, Italy, Korea, Japan, Kazakhstan, Indonesia, the Philippines, Australia, Thailand, England, France and USA. He has also curated, exhibited, organised and lectured throughout the world on subjects that the Unesco has deemed him to be an 'expert and specialist' in—from woven textiles to natural dyes, from eco-tourism resorts to ethnic handicrafts. Edric has also authored and published four books: 'Sarawak Style' with photography by Luca Invernizzi (re-titled 'Living in Sarawak' for the USA edition) in 1996, with two reprints; 'Woven Dreams' – Ikat Textiles of Sarawak (2000); 'Pua – Iban Weavings of Sarawak' (1986); and 'Malay Houses of Kuching, Sarawak' (1983). Besides these, he has contributed features and articles of arts, culture and architecture to other publications, specifically 'Encyclopaedia Malaysia', 'Encyclopaedia on Dress and Costume' (UK), and 'The Guide to Sarawak' (2012). Photo shows the cover of Edric's book, 'Sarawak Style', published in 1996. Among his other passions and pet projects have been the conservation of historical buildings and a number of significant cultural projects for government agencies. These had numbered 10, and included the following: Conversion of the 1929 'Sarawak Steamship Godown' into Sarawak Tourism Board (STB) Information Centre; Conversion of Madrasah Melayu (1930), to Sarawak Islamic Museum in 1992; Conversion of the 1880 Fort Sylvia in Kapit into the Tun Jugah Museum in 1997; Conversion of the St James Church, Quop (oldest in Sarawak, built in 1863); Conversion of the Lord Bishop's House, Kuching, built in 1839; Consultant to the Sarawak Cultural Village at Damai in Santubong (since 1986); The Textile Museum, converted from the 'Pavilion' (1907); Consultant – Heritage Park, Putrajaya (2003); Consultant – 'Nilam Puri, A Malay Cultural Experience', Kuala Lumpur (2004), and; Research on natural dyes for batik and crafts – Ministry of Science, Technology and Innovation, Malaysia. Photo shows the tall house, designed by Edric for the Sarawak Cultural Village, his 'pet project' since 1986. — Photo courtesy of STB Although he has been actively involved in all these projects and they have formed the major part of his life since 1983, Edric has also devoted most of his personal time and endeavours pursuing a highly spiritual goal as well. Born into a very staunch and highly respected Buddhist family, his forefathers had been the custodians of many Chinese temples in Kuching for four generations. In the early 1980s, Edric's elder sister Edrea became a 'born again' Christian, followed by his parents, Ong Kee Bian and wife Tan Lee Kheng. Edric himself converted to Anglican in the mid-1980s and by 1996, he was elected the inaugural president of the Anglican Diocesan Youth Council in the Diocese of Sarawak and Brunei, a position that he held till 2001. He continued to be fully involved in the youths, then the provincial synods and today, is still an active lay reader at St Faith's Church where he delivers regular sermons. His faith has taken him to places like Ba Kelalan, Buduk Aru and other remote reaches to preach the gospel of Christ. In recognition of his many achievements and works in both Sarawak as well as on the national and international fronts, Edric has been honoured by the following awards: Pegawai Bintang Sarawak (Officer of the Star of Sarawak); Australia Culture Award; Medal of Honour, World Craft Council 2024; Aid to Artisans Advocate Award 2006; Seal of Excellence for Craft Products (Unesco) 2001-2024; Japanese G-Mark for Good Design Award in Lifestyle/Home Accessories; London Fashion Week Award – 2022, 2023 and 2024; Aspara Fashion Week Award 2024; Malaysian Designer of the Year Award 2009; STYLO Kuala Lumpur Fashion Fest Heritage Award 2008; Mercedes Benz/Stylo Asean Fashion Award – Global Fashion Influencer 2016, and; Malaysian National Non-Governmental Organisation Award 2007. Costumes and authentic local ethnic fashion designed by Edric were also commissioned and used in three international feature films shot in Sarawak: 'Farewell to the King' in 1987 with Nick Nolte in the leading man; 'The Sleeping Dictionary' in 2000 with Jessica Alba as the leading lady; and 'The Intended' in 2012 with Janet McTeer. (From right) Alba, with fellow cast members Michael Langgi and Bob Hoskins in a scene of the 2000 Hollywood feature, 'The Sleeping Dictionary'. Alba's costumes were designed by Edric. His many travels to promote Sarawak in all his projects, be they in exhibitions, curated shows, fashion extravaganzas, or in the field of local arts, crafts and culture, had brought him to the attention of many famous public figures in politics, arts and the entertainment industry. In recent times, he met with and befriended famous actress Ali MacGraw (of 'Love Story' fame) during two of his tours at the Sante Fe Folk Arts Festival in New Mexico, USA. Edric, seen here with MacGraw at the Sante Fe Folk Arts Festival in New Mexico in 2019. Recently in Paris for the 'Revelations Biennale Paris 2025', he had met with and spoken with French President Emmanuel Macron and First Lady Brigitte Macron. When asked about his 'personal best and proudest project', Edric did not hesitate to reply that it was the Sarawak Cultural Village at Damai in Santubong. 'Designing the masterplan, main buildings and individual ethnic community houses that involved travelling to the interior parts of Sarawak to research Iban, Orang Ulu longhouses, Bidayuh round-house and reviving the Melanau 'Rumah Tinggi'. 'I am proud of the Damai Hilltop suites as well, as it was a contemporary adaptation of Sarawak architecture, the round 'Baruk' suites, the Malay suites and the longhouse 'biliks'.' On those who had inspired and mentored him through the years, he continued: 'There are many, including the late Datuk Lucas Chin, the late YM Raja Fuziah Raja Tun Uda, the late Dr Clare Brett Smith (Aid to Artisans USA), Imai Toshihiro of Japan and Jasleen Dhamija of India. 'The person I owed most to was my father, Ong Kee Bian, a good and faithful servant of the Lord, loving husband and father. 'He had nurtured my interest in flora and fauna, encouraged my endeavours into art like woodblock print, clay sculpture, embroidery and ikebana. 'He took me into the interiors of Sarawak—into the Iban and Orang Ulu longhouses and others.' During his leisure down-time, Edric can be seen around town, in other fellow artists' homes and studios, or wandering the less-trodden paths upcountry or into more remote areas, in search for the expert artisan or craftsman who could well be the last surviving person who is still practising his 'dying' art. He would also be promoting lesser known artisans' works, or helping to guide them seek new avenues where they can either sell their handcrafted products, or help them with more pro-active and creative ideas. His hobbies? He reads, listens to music, and watches a movie or two for relaxation. His other interests in the culinary arts as well as in music have also seen his versatility resulting in the formation of the Culinary Heritage and Arts Society Sarawak, formed in 2019; and the Rainforest World Music Festival (RWMF) in 1997. The latter, now into its 27th year, was co-founded by Canadians, Randy Raine-Reusch and Robert Basuik, as well as Edric's brother, yours truly. My final question to Edric: 'What made you decide to spend your life to promote Sarawak's arts and crafts?' His reply: 'As a fifth-generation 'Peranakan Chinese' in Sarawak, the love and appreciation for our Sarawak arts and crafts are so much entrenched in our Ong family. 'Sarawak arts, in all aspects, are the most diverse and richest of heritages among all in Malaysia!' Edric's creativity, talent and versatility have cast a giant shadow over the arts and crafts scene in Sarawak since 1983. His persona and international status has been made and he is now well-known in the corridors and annals of Unesco, as well as in countless other international bodies where the mission and vision are to promote the world's ethnic arts, crafts, music and architectural heritage. His name, in the promotion of Sarawak in those specific fields, has been permanently etched and is well entrenched for future generations to come. * The opinions expressed in this article are the columnist's own and do not reflect the view of the newspaper.
The Independent
28-05-2025
- Business
- The Independent
Thousands of energy customers to receive compensation over prepayment meter force-fitting
Thousands of energy customers who were forced to have prepayment meters installed in their homes are set to receive compensation or have their debts written off, Ofgem has said. Following a review into energy companies forcing vulnerable customers onto prepayment meters, the regulator announced that eight suppliers will provide compensation and support. Scottish Power, EDF, Utility Warehouse, Good Energy, TruEnergy, and Ecotricity have all agreed to the scheme. Ofgem stated that the suppliers have committed to paying additional compensation where it is due, and in some cases, will write off some of the energy debts of customers who had a prepayment meter installed involuntarily between 1 January 2022, and 31 January 2023. The suppliers will pay £5.6 million in compensation to 40,000 customers who had a prepayment meter installed involuntarily during the assessment period, using guidelines set out by Ofgem. This would mean around £140 for each customer. Additionally, the suppliers will write off a further £13 million of debt from customers who had a prepayment meter installed involuntarily during the same period. This action is in addition to the £55 million in financial support already provided directly to affected consumers by suppliers before the review's completion, which included hardship payments and debt write-offs, the regulator added. Customers identified as having had a PPM wrongly installed or where processes were not followed adequately between January 1 2022 and January 31 2023 will be contacted by their suppliers, and do not need to take action. OVO has also confirmed it will pay compensation to customers in line with the guidelines developed by Ofgem. Tim Jarvis, director-general of markets for Ofgem, said: 'This has been one of the most detailed reviews of supplier practices in Ofgem's history, looking at tens of thousands of cases. It has taken time, but our priority has been to put things right for those who weren't treated properly, and ensure we don't see bad practice repeated. 'While the number of cases where a prepayment meter was wrongfully installed is relatively low compared to the total number of PPM customers, one case is one too many. 'Our review also found wider issues with the processes suppliers had in place, which is why we've put in place clearer, tougher rules to protect customers in vulnerable situations, and I'm pleased that from today suppliers will be applying our compensation framework for those customers affected and have also committed to further support such as debt write-off. 'We have made our expectations clear to suppliers on how those customers who were treated poorly should be compensated. They have, and continue to, work closely and collaboratively with us to make sure their processes are robust and that their customers are properly supported. 'We know that PPMs can be an effective tool in helping customers manage their costs and debt. However, customers must always be treated fairly and compassionately, and we are confident that the changes we have made are a significant step to ensure that happens.' Dhara Vyas, chief executive of Energy UK, which represents energy firms, said: 'Suppliers have worked hard to co-operate with this comprehensive review and taken further action to put things right in the cases where a prepayment meter (PPM) shouldn't have been installed – or where there was insufficient support for the customers concerned. 'Suppliers have been working closely with Ofgem to meet the requirements of its review and have signed up to the Code of Practice before they have been able to restart involuntary installations of PPMs and have carried out thorough testing of the new processes. 'Involuntary installations have been a last – but necessary – resort for cases where repeated attempts to address debt with the customer through other means have been unsuccessful. It's bad for customers to fall further and further into arrears, and bad debt ultimately drives up the prices that are paid by all customers. 'Since the pause on installations, customer debt has risen to a record £4 billion, and the industry remains keen to work with Ofgem on the proposed relief scheme to tackle this problem.' The scandal first made headlines two years ago, at the peak of the cost-of-living crisis, when it came to light that energy companies were switching people on to prepayment methods. This was done by entering properties to install a smart meter or remotely changing a smart meter to prepayment mode. The energy regulator subsequently suspended all forced installations and launched a review of the process. It comes weeks after Good Energy was made to pay £150,000 in compensation and redress after it failed to give final bills and refund credit to more than 2,000 prepayment meter customers. Ofgem said 2,284 customers on prepayment meters were affected by an error with Good Energy's billing system between 2014 and October 2023. It meant that prepayment customers who switched to another supplier or ended their contract with Good Energy did not get a final bill within six weeks, as required by the watchdog. Good Energy paid out £150,067 as a result, with the average sum per customer standing at £66. Energy Secretary Ed Miliband said: 'Justice is finally being delivered to many of the families, lots of them vulnerable, who were affected by the scandal of energy suppliers wrongly forcibly installing pre-payment meters. The government has campaigned tirelessly on this issue and are pleased to see the level of compensation increase to £18.6 million, up from £420,000 under the previous government. 'Consumers must come first, which is why we are reforming the energy market to stamp out bad practice and make it easier to access proper redress when things go wrong, through our comprehensive review of Ofgem. This increased compensation package is a good start, and we will be announcing further reforms in the weeks ahead as we deliver our Plan for Change.'
The Independent
28-05-2025
- Business
- The Independent
Thousands to receive compensation over force-fitting of prepaid energy meters
Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight companies will hand out compensation and support after a review into consumers struggling with energy bills who were forced to have pay-as-you-go meters installed. Scottish Power, EDF, Utility Warehouse, Good Energy, TruEnergy and Ecotricity have all agreed to the scheme. Ofgem said suppliers have committed to pay both additional compensation where it is due, and in some cases write off some energy debt of customers who had an involuntary PPM installed during the assessment period of January 1 2022 to January 31 2023. Suppliers will pay £5.6 million in compensation – using the guidelines set out by Ofgem – to 40,000 customers who had an involuntary PPM installed during the assessment period. Suppliers will also write off a further £13 million of debt from customers who had an involuntary PPM during the assessment period. This comes on top of £55 million of financial support provided directly to affected consumers by suppliers prior to the completion of the review in the form of hardship payments and debt write-off, the regulator said. Customers identified as having had a PPM wrongly installed or where processes were not followed adequately between January 1 2022 and January 31 2023 will be contacted by their suppliers, and do not need to take action. OVO has also confirmed it will pay compensation to customers in line with the guidelines developed by Ofgem. Tim Jarvis, director-general of markets for Ofgem, said: 'This has been one of the most detailed reviews of supplier practices in Ofgem's history, looking at tens of thousands of cases. It has taken time, but our priority has been to put things right for those who weren't treated properly, and ensure we don't see bad practice repeated. 'While the number of cases where a prepayment meter was wrongfully installed is relatively low compared to the total number of PPM customers, one case is one too many. 'Our review also found wider issues with the processes suppliers had in place, which is why we've put in place clearer, tougher rules to protect customers in vulnerable situations, and I'm pleased that from today suppliers will be applying our compensation framework for those customers affected and have also committed to further support such as debt write-off. 'We have made our expectations clear to suppliers on how those customers who were treated poorly should be compensated. They have, and continue to, work closely and collaboratively with us to make sure their processes are robust and that their customers are properly supported. 'We know that PPMs can be an effective tool in helping customers manage their costs and debt. However, customers must always be treated fairly and compassionately, and we are confident that the changes we have made are a significant step to ensure that happens.' Dhara Vyas, chief executive of Energy UK, which represents energy firms, said: 'Suppliers have worked hard to co-operate with this comprehensive review and taken further action to put things right in the cases where a prepayment meter (PPM) shouldn't have been installed – or where there was insufficient support for the customers concerned. 'Suppliers have been working closely with Ofgem to meet the requirements of its review and have signed up to the Code of Practice before they have been able to restart involuntary installations of PPMs and have carried out thorough testing of the new processes. 'Involuntary installations have been a last – but necessary – resort for cases where repeated attempts to address debt with the customer through other means have been unsuccessful. It's bad for customers to fall further and further into arrears, and bad debt ultimately drives up the prices that are paid by all customers. 'Since the pause on installations, customer debt has risen to a record £4 billion, and the industry remains keen to work with Ofgem on the proposed relief scheme to tackle this problem.' The scandal first made headlines two years ago, at the peak of the cost-of-living crisis, when it came to light that energy companies were switching people on to prepayment methods. This was done by entering properties to install a smart meter or remotely changing a smart meter to prepayment mode. The energy regulator subsequently suspended all forced installations and launched a review of the process. It comes weeks after Good Energy was made to pay £150,000 in compensation and redress after it failed to give final bills and refund credit to more than 2,000 prepayment meter customers. Ofgem said 2,284 customers on prepayment meters were affected by an error with Good Energy's billing system between 2014 and October 2023. It meant that prepayment customers who switched to another supplier or ended their contract with Good Energy did not get a final bill within six weeks, as required by the watchdog. Good Energy paid out £150,067 as a result, with the average sum per customer standing at £66.
Yahoo
27-05-2025
- Business
- Yahoo
Infosys and E.ON Collaborate to Enable AI-Powered Digital Workplace Transformation
Leveraging Infosys Topaz, the collaboration will aim to enable effortless experiences and productivity improvements for over 77,000 employees across Europe. BENGALURU, India, May 27, 2025 /PRNewswire/ -- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a strategic collaboration with one of Europe's largest energy companies with business in energy networks, energy infrastructure solutions, and retail. This collaboration will help create an experience-led, data-driven, sustainability-focused digital workplace ecosystem, facilitating transition to a full stack digital energy company that will aim to realize business value through AI. The collaboration will leverage Infosys Topaz, an AI-first offering using generative AI technologies, to modernize operations, enhance user value, and foster innovation through a product-centric, agile, and automated approach, while enforcing state-of-the-art security and compliance. and Infosys will implement a human-centric support model to give employees the choice, control and convenience to become more efficient and to enable even faster business innovation. Dr. Victoria Ossadnik, COO Digital and Innovation, said, "At we are playmakers for new energy. Digitalization and digital technology are key for reliable, affordable and sustainable energy systems. Our strategic partnership with Infosys is essential for our digital transformation and operation - together, we are paving the way for a smarter, more efficient energy future." Ashiss Kumar Dash, EVP & Global Head - Services, Utilities, Resources, Energy, and Enterprise Sustainability, Infosys, said, "At Infosys, we are proud to bring our deep expertise in AI and digital transformation to this significant collaboration with By leveraging Infosys Topaz, we will enable an AI-powered digital workplace transformation that will bolster productivity and employee experience. We believe that energy companies like are at the forefront of driving a digital revolution driven by the need to better meet evolving customer demands and achieve operational excellence. Infosys is committed to providing the solutions and support needed to help enterprises navigate this evolution, while creating lasting value for both the organization and its customers." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visit to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next. Safe Harbor Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law. Logo: View original content: SOURCE Infosys Sign in to access your portfolio
BBC News
22-05-2025
- Business
- BBC News
Challenging Your Energy Bills
Here's everything you need to know from Harry Kind's item about challenging your energy bills! £7 million repayments:Ten suppliers — including EDF, and Octopus — are paying out £7 million after overcharging customers with a certain type of setup known as Restricted Meter Infrastructure. That's when a property has more than one electricity meter point recording energy suppliers are allowed to charge multiple standing charges in those cases — but the total amount some customers were charged ended up going over the price cap, which isn't now paying out £5.6 million in refunds and £1.4 million in goodwill payments, and the refunds are automatic — so if you're owed money, you should get it back without doing anything at all - win!If you've switched supplier since January 2019 (when this issue started), your old supplier should contact you to arrange a refund. Reasons to challenge your energy bill:If you're going to make a complaint the first thing you need to establish is why you think you're being overcharged. This can happen for a variety of reasons:You've been overcharged by your supplier:You've been sent an estimated bill:If you don't have a smart meter - or have it in smart mode - you need to send regular readings to your supplier. If you don't, you get estimated bills, which could be too high. For example, if you skip summer readings, your bill might be based on higher winter usage. So keep an eye on your usage according to previous bills and send monthly readings!There's a sudden spike in the energy you're using:Often when your energy bill jumps sharply it's because of a broken appliance in your house that's using more energy than it's supposed to be: for instance a broken heat pump or a whasher/drier that's running 24 hours per day. So always make sure you check your appliances. You've been charged for the wrong meter:This is more common than you'd think, especially in flats. You might actually be paying for your neighbour's usage or communal lighting without a quick step-by-step guide to check if your meter matches your address:Compare MPAN on meter to online: You can find out if the electricity meter on your bill is correct by comparing the Meter Point Administration Number (MPAN) on your bill with the MPAN registered to your address. The MPAN is a unique registration number for your Network Operator: First, you need to find who your electricity network operator is. This is different from your electricity supplier. Find your electricity network operator on the Power Cut 105 supplier and MPAN: When you've found your electricity network, use the 'Find my supplier' service on their website. It will also tell you the MPAN for your the MPANs don't match you should contact your electricity the MPANs match but you're still worried the bill is wrong, you can compare readings. Check the reading on your meter and compare it with the reading on the bill. If there's a big difference you should contact your been back billed:If your gas or electricity supplier believes you have not been accurately billed for energy you've used, they may send you a back bills are sometimes called 'catch up' bills, and are intended to cover a period where you've used energy but have not been charged for it – usually due to a billing if you're a bit suspicious about a lack of bills it's probably worth reaching out because it is still your legal responsibility to pay for the energy you're firms are banned from back-billing you for energy used more than 12 months before the error was detected, if it's found that it's the energy supplier's fault for not sending you your the ban doesn't apply to customers who actively prevent suppliers from taking readings. If you were at fault, they can back-bill you for up to six exception is people who are on a heat network, who can be backbilled for up to 18 you think you have a faulty meterAlthough your supplier is responsible for making sure your meter works properly, meter faults are rare, and if your bill is higher than expected, it's usually caused by something might be worth looking into getting a smart meter - it reduces mistakes, it means you don't have estimated bills, the energy companies are eager to install you call out engineers and the meter is faulty, they'll replace it and refund if it's not faulty, they could charge you up to £200, so only request a test if you're confident something's are different ways to test different meters: find out some more information here., external How to complainContact the customer service team of you energy supplier by phone, email or letter. You can find contact details on its sure you keep everything laid out clearly in writing — loads of evidence helps. That means bills, photos of your meter, and any correspondence with your go-to method for keeping everything is using a WhatsApp chat with myself. That was you can add to your collection any time, it's all backed up and you can organise it further from disputes can take up to 8 weeks to resolve, so it's worth keeping everything plenty of support available from Citizens Advice, external (or the consumer council, external if you're in Northern Ireland) for making these also recommend joining the Priority Services Register, external if you are eligible. They can help with your bills, but also if you're about to make a complaint it's worth checking your eligibility and registering ahead of time as it can make the complaints process a little bit smoother - for instance you could nominate person that can take care of correspondence for you. Contacting the OmbudsmanIf your complaint hasn't been resolved 8 weeks after it was submitted, or you recieve a letter from your energy supplier that says you've reached a deadlock, it's time to contact the Energy Ombudsmn. You have 12 months from the time you reach deadlock or get a final response to make your complaint. You can contact them by phone, email, post or their website here, is a completely free service, so don't give your money away to people who say they'll do it for you. If you require assistance, sign up to the Priority Service Register mentioned earlier and say that you'd like to nominate someone to take care of communications for you.
