Latest news with #EasyVista
Business Wire
29-07-2025
- Business
- Business Wire
EasyVista Advances Everyday AI in ITSM with New Platform Release 2025.2
NEW YORK--(BUSINESS WIRE)--EasyVista, the global technology company dedicated to empowering IT, today announced the launch of EasyVista Platform 2025.2, a significant update that deepens the use of AI across the platform while introducing practical enhancements in security, automation, and user experience. AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform. This latest release continues EasyVista's strategy to embed AI into the fabric of everyday IT work, making it easier for organizations to streamline operations, drive efficiency, and prepare for what's next without disruptive change. 'AI isn't just a promise, it's now part of how work gets done in the EasyVista Platform,' said Loic Besnard, Chief Product Officer, EasyVista. 'With 2025.2, we're giving our customers smarter tools that fit naturally into their daily workflows, including automatically generating knowledge from incidents and providing sharper recommendations, as well as powering self-service with advanced language models.' Key updates in EV Service Manager include: Auto-generated knowledge: Agents can create knowledge articles directly from incidents, saving manual effort and accelerating knowledge sharing. More accurate suggestion cards: AI-powered recommendations have been fine-tuned to better assist agents and speed up resolutions. LLM-based self-service: EV Pulse AI Conversations is a new chatbot powered by large language models (LLMs), providing more natural, context-aware support. The release includes a new home canvas, an individually configurable homepage where IT support agents can configure KPIs, charts, and other widgets. Other 2025.2 improvements include targeted improvements in security, reporting, and UX that help teams work more effectively and stay compliant. This release also comes as organizations are actively seeking better ways to leverage AI. A recent EasyVista survey of IT leaders found that 71% indicated AI is important to ITSM success, underscoring its increasing importance in operational strategies. When asked what would most improve their ITSM practices, 56% cited the need for easy-to-use AI and automation capabilities, ranking just behind additional training for IT staff. Automating workflows and introducing AI to boost efficiency are both top priorities for the next 12 months. EV Platform 2025.2 is available for all EasyVista customers. About EasyVista EasyVista is a global technology company dedicated to empowering IT. With a long-standing commitment to innovation, security, and customer success, we help organizations transform data governance into a competitive advantage and navigate the AI revolution with confidence and agility. Our purpose-built platform delivers seamless automation, robust service management, and global scalability, enabling IT teams to standardize, secure, and optimize operations at scale. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
Business Wire
21-05-2025
- Business
- Business Wire
EasyVista Positioned as Emerging Innovator in the 2025 SPARK Matrix™ for Enterprise Service Management by QKS Group
NEW YORK--(BUSINESS WIRE)--EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report, in addition to being positioned as a Strong Contender among leading global vendors. "EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.' According to Nipuna Mohan, Analyst, QKS Group, 'EasyVista's unique capabilities in workflow automation, IT service management, and self-service support enable organizations to streamline service delivery, enhance user experiences, and increase operational efficiency. The platform's integration of AI-driven virtual agents and intelligent process automation empowers users to resolve issues independently, reducing service desk workloads and ensuring faster response times. With comprehensive asset management and easy-to-customize dashboards, EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.' At the core of every successful ESM initiative is a strong, empowered IT foundation. EasyVista's platform is purpose-built to help IT teams lead transformation with confidence—bringing together ITSM, ITOM, and AI-driven automation into a unified solution that reduces complexity, enhances service quality, and supports enterprise-wide innovation. By streamlining IT operations first, organizations are better positioned to extend service management capabilities across the enterprise—driving operational efficiency and scalability. 'This recognition as an Emerging Innovator reflects our continued commitment to empowering IT as a true business partner in driving enterprise success,' said Patrice Barbedette, CEO of EasyVista. 'At EasyVista, we provide the ITSM and AI-driven automation tools that enable IT teams to lead with confidence—streamlining enterprise-wide workflows, enhancing collaboration, and transforming employee and customer experiences. By turning complexity into opportunity, we help organizations scale with agility and thrive in today's AI-driven digital landscape.' The positioning underscores the company's investment in AI technologies to meet the evolving ESM needs of customers. By embedding AI-driven automation, intelligent process orchestration, and data governance into the platform, EasyVista empowers IT teams to accelerate service delivery and unlock greater business value in an increasingly data-driven landscape. Access the report at: About EasyVista EasyVista is the leading IT-dedicated platform that empowers organizations with secure, robust service management solutions. We transform data governance into a competitive advantage, enabling companies to navigate the AI revolution with confidence and agility. Our platform provides seamless automation and worldwide scalability for organizations that want to standardize, secure and optimize IT processes to reach the next level. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
Associated Press
25-03-2025
- Business
- Associated Press
EasyVista Unveils Platform 2025.1: Smart AI, Stronger Security, and Deeper Insights for IT Efficiency
EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, AI, Digital Experience Monitoring, and Remote Support, today announced the launch of the EasyVista Platform 2025.1, the latest evolution of its unified IT operations platform. Designed to enhance efficiency and security, the new release features AI-powered automation, advanced reporting, and infrastructure upgrades that help IT teams work smarter with less manual effort. ITSM platforms are evolving into digital hubs, integrating with adjacent technologies. According to the 2025 Gartner® Market Guide for IT Service Management Platforms*, 'Being the common system of record for operational workflows, ITSM platforms leverage an increasing breadth of integrations across different adjacent markets such as digital employee experience management (DEX), event intelligence (formerly AIOps) and DevOps tools.' The EasyVista Platform brings ITSM, remote support, device management, and infrastructure monitoring together in a single platform, enabling agents, engineers, and analysts access to the same information to collaborate seamlessly, reduce silos, and resolve issues faster. The 2025.1 release further strengthens these capabilities with: Smart, AI-Powered Automation: EV Pulse AI Automations streamline workflows, including real-time multilingual translations, reducing manual effort for global IT teams. Enhanced Reporting & Insights: EV Insights delivers custom dashboards and data modeling, providing clear, actionable intelligence for IT decision makers. Stronger Security & Infrastructure: Enhanced encryption protects sensitive data against cyber threats, reinforcing enterprise security. 'As IT environments grow increasingly complex, organizations need solutions that simplify operations while maximizing impact,' said Loïc Besnard, Chief Product Officer, EasyVista. 'EasyVista Platform 2025.1 delivers powerful AI automation, deeper insights, and enhanced security—helping IT teams drive efficiency from day one.' This release reinforces EasyVista's mission to unify ITSM, monitoring, automation, and remote support into a single, intelligent platform. By eliminating silos and streamlining access to critical information, IT teams—across both support and operations—can work more efficiently and proactively manage their IT environments. EasyVista Platform 2025.1 is now available for all customers. *Gartner, Market Guide for IT Service Management Platforms, Rich Doheny, Chris Matchett, 5 February 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About EasyVista EasyVista is a leading IT software provider delivering comprehensive AI-based IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. EasyVista empowers companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit SOURCE: EasyVista Copyright Business Wire 2025. PUB: 03/25/2025 09:35 AM/DISC: 03/25/2025 09:37 AM
