Latest news with #FSO
Yahoo
01-05-2025
- Business
- Yahoo
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry. The collaboration comes at a pivotal time, as ServiceNow continues to emphasize front-office innovation across the financial sector. Voice remains a crucial channel for customer engagement, with recent reports1 suggesting a continued increase in call volumes of which approximately 50% remain repetitive and transactional. Together, the partnership will enable financial institutions to deliver more cohesive, intelligent service experiences by seamlessly integrating voice into the ServiceNow platform to resolve common requests faster. "As financial institutions strive to modernize their customer service strategies, contact centers continue to be a vital part of the equation," said NewRocket's CRO, Michael Carter. "With our deep experience in the ServiceNow ecosystem and dedicated offerings like Bank of NewRocket, we're excited to empower clients with enhanced voice capabilities that drive efficiency and elevate customer experiences." As a ServiceNow-certified and Advanced Platform Build partner, 3CLogic's brings a host of advanced capabilities to ServiceNow, including Voice AI for self-service, real-time transcription, unified agent workspaces in ServiceNow, GenAI call summaries and AI-powered insights. These features empower financial organizations to reduce call volumes, break down data silos, and reduce daily operating costs—all while improving customer satisfaction. The joint solution will support use cases that commonly drive high call volumes—such as password resets, address change requests, and credit fraud reporting—by automating responses and enhancing agent workflows. As an authorized global reseller, NewRocket will also streamline implementation and deployment, helping clients accelerate time-to-value and ensure long-term success with their contact center and voice strategies. "We are excited to expand our relationship with NewRocket," states Guillaume Seynhaeve, SVP of Alliances. "Our partnership reinforces our shared commitment to helping financial institutions deliver smarter, more responsive customer service powered by the Now Platform." 3CLogic and NewRocket plan to showcase their combined capabilities at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions for ServiceNow or details about the partnership, please visit or contact NewRocket here. About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About NewRocketNewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to simplify the lives of global enterprise industry leaders by helping them go beyond workflows with ServiceNow. Our vision is to be the world's most trusted, go-to ServiceNow partner for global enterprise industry leaders. NewRocket has been awarded the "2024 L&D BEST Award", "2024 ServiceNow Employee Workflow Partner of the Year", "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond. For more information, please visit 1https:// View original content to download multimedia: SOURCE 3CLogic
Cision Canada
01-05-2025
- Business
- Cision Canada
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md. , May 1, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry. The collaboration comes at a pivotal time, as ServiceNow continues to emphasize front-office innovation across the financial sector. Voice remains a crucial channel for customer engagement, with recent reports1 suggesting a continued increase in call volumes of which approximately 50% remain repetitive and transactional. Together, the partnership will enable financial institutions to deliver more cohesive, intelligent service experiences by seamlessly integrating voice into the ServiceNow platform to resolve common requests faster. "As financial institutions strive to modernize their customer service strategies, contact centers continue to be a vital part of the equation," said NewRocket's CRO, Michael Carter . "With our deep experience in the ServiceNow ecosystem and dedicated offerings like Bank of NewRocket, we're excited to empower clients with enhanced voice capabilities that drive efficiency and elevate customer experiences." As a ServiceNow-certified and Advanced Platform Build partner, 3CLogic's brings a host of advanced capabilities to ServiceNow, including Voice AI for self-service, real-time transcription, unified agent workspaces in ServiceNow, GenAI call summaries and AI-powered insights. These features empower financial organizations to reduce call volumes, break down data silos, and reduce daily operating costs—all while improving customer satisfaction. The joint solution will support use cases that commonly drive high call volumes—such as password resets, address change requests, and credit fraud reporting—by automating responses and enhancing agent workflows. As an authorized global reseller, NewRocket will also streamline implementation and deployment, helping clients accelerate time-to-value and ensure long-term success with their contact center and voice strategies. "We are excited to expand our relationship with NewRocket," states Guillaume Seynhaeve , SVP of Alliances. "Our partnership reinforces our shared commitment to helping financial institutions deliver smarter, more responsive customer service powered by the Now Platform." 3CLogic and NewRocket plan to showcase their combined capabilities at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions for ServiceNow or details about the partnership, please visit or contact NewRocket here. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI , and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit . About NewRocket NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to simplify the lives of global enterprise industry leaders by helping them go beyond workflows with ServiceNow. Our vision is to be the world's most trusted, go-to ServiceNow partner for global enterprise industry leaders. NewRocket has been awarded the "2024 L&D BEST Award", "2024 ServiceNow Employee Workflow Partner of the Year", "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond. For more information, please visit 1https:// SOURCE 3CLogic G. Seynhaeve, [email protected]
Daily Mirror
28-04-2025
- Politics
- Daily Mirror
Identity of right-hand man who 'knows all Vladimir Putin's secrets' revealed
Boris Chalov, 66, an FSO federal protection service adjutant, has been the Kremlin's closest aide-de-camp for decades - helping him with both state affairs and everyday issues The identity of the man who 'knows all Vladimir Putin 's secrets' after having closely worked with him for decades has been revealed. Boris Chalov, 66, an FSO federal protection service adjutant, has been the Kremlin 's closest aide-de-camp for more than 20 years, helping him with both state affairs and the 'most delicate everyday problems'. The right-hand man undertook duties minding Putin's longtime lover, Olympic rhythmic gymnast Alina Kabaeva, 41, on her trips, reveals a new report by Dossier Centre investigative news outlet. Kabaeva has two sons - Ivan, ten, and Vladimir junior, five - with Putin, but her role as Russia 's first lady living behind the walls of his palaces remains officially undisclosed to ordinary people. Chalov was also trusted with escorting Putin's earlier lover Svetlana Krivonogikh, 50, a cleaner turned £75 million multimillionaire, who now holds shares in a top bank and owns a prominent St Petersburg striptease club. This pair entered into a relationship whilst Putin was married to ex-first lady Lyudmila, mother of his eldest daughters Maria Vorontsova, 39, and Katerina Tikhonova, 38. From the relationship with Krivonogikh, Putin has another daughter Luiza, 22, who is believed to have lived in the West for at least part of the war against Ukraine. Chalov 'has been working with Putin for more than 20 years and probably knows all his secrets', said Dossier Centre. The role of adjutant was to 'help him with both state affairs and everyday issues'. Before his retirement on a £6,800-a-month pension, Chalov was 'a constant companion of the Russian leader', yet he still remains 'close to the head of state'. When Putin hosted the FIFA World Cup final 2018, the aide-de-camp was sitting right behind him and French president Emmanuel Macron. While also helping the Russian ruler with work issues, Chalov also solved his 'most delicate everyday problems', a Dossier source close to the special services said. After his stint in the army, he is believed to have met Putin whilst working as a bodyguard for a mafia-linked company Baltic Escort in gangster-ridden 1990s St Petersburg, where Putin was deputy mayor. Chalov later was employed by the FSO, an agency responsible for guarding Putin and other top officials. 'The guard was entrusted with Vladimir Putin 's main secret - his beloved women. And two at once,' reported Dossier Centre. 'For many years, he accompanied the most important people in Vladimir Putin's entourage, including the mother of his sons, Alina Kabaeva.' Records of such trips have come to light from between 2014 and 2016. 'The adjutant also knew the mother of another of Vladimir Putin's children,' said the report. 'He travelled from Moscow to St. Petersburg twice with Svetlana Krivonogikh, who owns a stake in Bank Rossiya and who gave birth to a daughter from the head of state. One of their joint trips was a flight in December 2001.' Chalov's pension is 'unusual' because it is paid by Krivonogikh's bank. 'The former adjutant is also well acquainted with the founder of this bank and Putin's close friend, Yuri Kovalchuk, who is responsible for many presidential palaces,' reported Dossier Centre. 'He not only worked for Rossiya in the late 1990s, but also travelled with the businessman.'
New Indian Express
26-04-2025
- Health
- New Indian Express
Food safety takes a hit in Puducherry as all officer posts lying vacant
PUDUCHERRY: The food safety department in Puducherry has come to a standstill due to a severe staff shortage, raising concerns about the hygiene of food served across the Union Territory. The department currently has no Food Safety Officers (FSOs) or support staff. The only person handling operations is Dr Balakrishnan, the Designated Officer (DO), who is serving on deputation from the Food and Drugs Testing Laboratory (FDTL). Of the eight sanctioned FSO posts, all are vacant. The last two FSOs, Dhanaraj and Ravichandran, retired in 2021 and 2024 respectively, and have not been replaced. Without manpower, the department is unable to issue registration certificates and licences, conduct regular inspections or monitor street food vendors and hotels in all four regions of the UT. 'We conduct inspections only when there are complaints and staff from the FDTL assist during those occasions,' said Dr Balakrishnan. The situation is especially worrying given the rise in unlicensed food stalls across Puducherry. Many roadside vendors operate without mandatory registration or licences under the Food Safety and Standards Act. Vendors with annual sales below Rs 12 lakh must register, and those above need a licence. With no staff to enforce the rules, these norms are routinely flouted, said a retired official. Inspections carried out before the retirement of the two FSOs found several violations. A prominent hotel on Beach Road was among the establishments penalised for storing non-vegetarian food in unhygienic conditions and failing to maintain proper refrigeration. A retired food safety inspector revealed that several vendors reuse cooking oil multiple times and even purchase used oil from big hotels to cut costs. 'Food is often left uncovered, prepared in unsanitary conditions and exposed to flies and dust. Fruits and vegetables sold in markets were also found to be chemically adulterated," he said. 'We urgently need proper staff and basic infrastructure. The DO alone cannot manage everything across the four regions,' said a senior official on condition of anonymity. Sources in the department said the process to recruit new FSOs has been initiated and the file has been sent to the government for approval.
Borneo Post
22-04-2025
- Business
- Borneo Post
SMJ Energy's 2024 profit surges to RM362 million amid market uncertainties.
KOTA KINABALU (April 22): SMJ Energy Sdn Bhd (SMJ Energy) announced its unaudited financial results for the year ended 31 December 2024, reporting a profit after tax of RM362 million compared to RM259 million in 2023, an almost 40% jump in profit. The result demonstrates the company's robust performance despite volatile global energy markets, driven by strategic asset optimization, disciplined cost management and robust revenue growth. SMJ Energy's revenue surged year-on-year, propelled by strong contributions from flagship assets Samarang Production Sharing Contract (PSC), LNG Train 9 liquefaction plant, Petronas Chemical Fertilizer Sabah Sdn Bhd (PCFSSB) and Floating Production & Storage (FPSO) and Floating Storage Operation (FSO) from debt free Sabah International Petroleum (SIP). Sabah's Minister of Finance and Chairman of SMJ Energy, Datuk Seri Panglima Masidi Manjun credited this achievement to the dedication of a professional team working in close collaboration with key stakeholders, including Petronas. Given the balanced portfolio consisting of Upstream, LNG, Petchem and FPSO/FSO, SMJ Energy's financials will remain robust even in a low oil price scenario. However, he cautioned vigilance regarding the external environment, particularly the ongoing global tariff war and fluctuating oil prices. 'The volatility in global oil markets highlights the importance of maintaining our proactive risk management and prudent investment strategies,' he stated. In addition to building a profitable oil and gas business, SMJ Energy is actively supporting the state in improving local contents in the oil and gas services and equipment (OGSE) sector in Sabah without compromising costs, safety, quality and schedules. The total value of jobs awarded to Sabahan companies reached RM2 billion last year compared with RM613 million in 2021.
