Latest news with #FanProtectGuarantee
Yahoo
30-04-2025
- Entertainment
- Yahoo
Racine Theatre Guild warns ticket resellers hike up prices
The Brief The Racine Theatre Guild is warning its audience against overpaying for tickets. Tickets to its performance of "Legally Blonde: The Musical" are available on StubHub for $635 a seat. The Racine Theatre Guild's top ticket price is $22. Contact 6 found other ticket reselling websites listing tickets for $119, $69 and $71. RACINE, Wis. - Tickets are available online for hundreds of dollars. Not for Beyonce's global tour, but for the Racine Theatre Guild's upcoming show. With just weeks until opening night, the theater is warning its audience not to overpay for tickets. Local perspective The Racine Theatre Guild, a local nonprofit, knows how to pinch pennies. The people who build the theater's sets are volunteers. Its set pieces have been on stage before, just under a different coat of paint. Its costumes come from thrift stores or the costume stock at Union Grove High School. About 400 people volunteer at the theater every year. It's all part of the theater's commitment to keeping its ticket prices affordable. FREE DOWNLOAD: Get breaking news alerts in the FOX LOCAL Mobile app for iOS or Android "We try to reuse to save money," said Joycelyn Fish, Racine Theatre Guild's director of marketing and development. "We want people to feel like this is a place they can come. They can afford to come here. They can bring the whole family." By the numbers The Racine Theatre Guild's top ticket price is $22. However, Fish was shocked to learn that tickets for its upcoming performance of "Legally Blonde: The Musical" are available on StubHub for $635 a seat. "That's astronomically expensive," said Fish. SIGN UP TODAY: Get daily headlines, breaking news emails from FOX6 News Contact 6 found tickets for the same Legally Blonde shows on other ticket reselling platforms, too, listed for $119, $69 and $71. Tickets are still available through the Racine Theatre Guild's website for a fraction of the cost. "None of it is illegal," said Fish. "It is all totally valid and these people can just price gouge and swindle people out of their money," said Fish. The other side StubHub doesn't control the prices on its website. Its users can list whatever price they choose when reselling tickets. That doesn't mean someone will actually buy them. A StubHub spokesperson told Contact 6: "StubHub is a trusted resale platform where fans can buy and sell tickets safely and securely, with every purchase backed by our FanProtect Guarantee." What they're saying Alex Milovic, an associate professor in Marquette University's marketing department, said it's up to the ticket buyer to shop around. "There are laws around scalping tickets on premises, things around having to show the face value of your ticket. Otherwise, it really is, kind of, you're on your own," said Milovic. "It's really up to the consumer to say, 'How much is too much?'" Dig deeper The Racine Theatre Guild told Contact 6 this is an ongoing program. Recently, it became aware of four people who spent more than $100 a seat to see its Christmas show. "There's no way for me to report (the prices) as fraudulent," said Fish. "There's no way for me to have them take it down." Fish asked StubHub customer service to remove the "Legally Blonde" tickets. It didn't. "It's really on us to try and educate the public," said Fish. "We want to protect our patrons." Contact 6 didn't hear back from the other ticket reselling websites with prices listed well-above $22. What you can do To avoid being overcharged on any ticket, go to a venue's website first. Buying directly from a venue can also save you dozens, even hundreds of dollars in extra fees. The Source Information for this report comes from Joycelyn Fish, Alex Milovic and Contact 6 research into online ticket resellers.
Ottawa Citizen
25-04-2025
- Business
- Ottawa Citizen
StubHub and ATG Entertainment Partner to Expand Access to Live Theater Across the U.S.
Article content Article content NEW YORK — StubHub, the world's leading ticket marketplace, today announced a new partnership with ATG Entertainment, a world leader in live entertainment. Through this agreement, StubHub becomes an 'Official Resale Ticket Partner' for 16 ATG venues across the United States, expanding access to live theater. Article content Fans will be able to purchase ATG Entertainment tickets directly through StubHub, enjoying a seamless, secure experience backed by StubHub's industry-leading FanProtect Guarantee. The partnership is powered by StubHub's proprietary technology, 25 years of fan behavior insights, and performance marketing that drives fan discovery and conversion. Article content Article content 'This partnership is about opening doors for fans and for the theater industry,' said Adam Budelli, Head of Partnerships at StubHub. 'ATG Entertainment understands that meeting audiences where they are at requires innovation and reach. StubHub brings both, and we're excited to support the growth of live theater with a platform built for today's fans.' Article content ATG Entertainment owns, operates or programs 72 venues globally, including iconic theaters across the U.S. and Europe, and serves over 18 million people worldwide. Tickets for select ATGE events will be available via StubHub in a few weeks. Article content 'This partnership reflects a shared belief in the future of live entertainment,' said Lori Hotz, US CEO of ATG Entertainment. 'StubHub's innovative platform and expansive reach offer new ways to connect with audiences across genres. Together, we're reimagining how fans discover and engage with live experiences across the country.' Article content ATG Entertainment is the latest to join StubHub's expanding network of partners, helping deliver seamless ticket discovery and global distribution across more than 200 countries and territories for some of the world's most iconic events and brands. The company's partner momentum is part of a larger evolution—transforming StubHub from a resale-only marketplace into the fan-first, all-access destination for live experiences. Article content StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in over 200 countries and territories in 33 languages and 48 available currencies. With more than 100 million tickets available to events around the world annually — from sports to music, comedy to dance, festivals to theater — StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences, with every order backed by our FanProtect guarantee and global customer service. Article content ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 72 of the world's most iconic venues across the UK, the US and Continental Europe, each year entertaining over 18 million audience members. Article content Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances every year. Article content Article content Article content Article content Article content
Business Wire
24-04-2025
- Business
- Business Wire
StubHub and ATG Entertainment Partner to Expand Access to Live Theater Across the U.S.
NEW YORK--(BUSINESS WIRE)--StubHub, the world's leading ticket marketplace, today announced a new partnership with ATG Entertainment, a world leader in live entertainment. Through this agreement, StubHub becomes an 'Official Resale Ticket Partner" for 16 ATG venues across the United States, expanding access to live theater. Fans will be able to purchase ATG Entertainment tickets directly through StubHub, enjoying a seamless, secure experience backed by StubHub's industry-leading FanProtect Guarantee. The partnership is powered by StubHub's proprietary technology, 25 years of fan behavior insights, and performance marketing that drives fan discovery and conversion. 'This partnership is about opening doors for fans and for the theater industry,' said Adam Budelli, Head of Partnerships at StubHub. 'ATG Entertainment understands that meeting audiences where they are at requires innovation and reach. StubHub brings both, and we're excited to support the growth of live theater with a platform built for today's fans.' ATG Entertainment owns, operates or programs 72 venues globally, including iconic theaters across the U.S. and Europe, and serves over 18 million people worldwide. Tickets for select ATGE events will be available via StubHub in a few weeks. 'This partnership reflects a shared belief in the future of live entertainment,' said Lori Hotz, US CEO of ATG Entertainment. 'StubHub's innovative platform and expansive reach offer new ways to connect with audiences across genres. Together, we're reimagining how fans discover and engage with live experiences across the country.' ATG Entertainment is the latest to join StubHub's expanding network of partners, helping deliver seamless ticket discovery and global distribution across more than 200 countries and territories for some of the world's most iconic events and brands. The company's partner momentum is part of a larger evolution—transforming StubHub from a resale-only marketplace into the fan-first, all-access destination for live experiences. About StubHub StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in over 200 countries and territories in 33 languages and 48 available currencies. With more than 100 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences, with every order backed by our FanProtect guarantee and global customer service. About ATG Entertainment ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 72 of the world's most iconic venues across the UK, the US and Continental Europe, each year entertaining over 18 million audience members. Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances every year. ATG also operates a leading ticketing platform, with attracting more than 55 million unique visitors annually.
National Post
24-04-2025
- Business
- National Post
StubHub and ATG Entertainment Partner to Expand Access to Live Theater Across the U.S.
Article content Article content NEW YORK — StubHub, the world's leading ticket marketplace, today announced a new partnership with ATG Entertainment, a world leader in live entertainment. Through this agreement, StubHub becomes an 'Official Resale Ticket Partner' for 16 ATG venues across the United States, expanding access to live theater. Article content Fans will be able to purchase ATG Entertainment tickets directly through StubHub, enjoying a seamless, secure experience backed by StubHub's industry-leading FanProtect Guarantee. The partnership is powered by StubHub's proprietary technology, 25 years of fan behavior insights, and performance marketing that drives fan discovery and conversion. Article content 'This partnership is about opening doors for fans and for the theater industry,' said Adam Budelli, Head of Partnerships at StubHub. 'ATG Entertainment understands that meeting audiences where they are at requires innovation and reach. StubHub brings both, and we're excited to support the growth of live theater with a platform built for today's fans.' Article content ATG Entertainment owns, operates or programs 72 venues globally, including iconic theaters across the U.S. and Europe, and serves over 18 million people worldwide. Tickets for select ATGE events will be available via StubHub in a few weeks. Article content 'This partnership reflects a shared belief in the future of live entertainment,' said Lori Hotz, US CEO of ATG Entertainment. 'StubHub's innovative platform and expansive reach offer new ways to connect with audiences across genres. Together, we're reimagining how fans discover and engage with live experiences across the country.' Article content ATG Entertainment is the latest to join StubHub's expanding network of partners, helping deliver seamless ticket discovery and global distribution across more than 200 countries and territories for some of the world's most iconic events and brands. The company's partner momentum is part of a larger evolution—transforming StubHub from a resale-only marketplace into the fan-first, all-access destination for live experiences. Article content About StubHub Article content StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in over 200 countries and territories in 33 languages and 48 available currencies. With more than 100 million tickets available to events around the world annually — from sports to music, comedy to dance, festivals to theater — StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences, with every order backed by our FanProtect guarantee and global customer service. Article content ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, modern live music arenas, studio theatres, cinemas and conference spaces. ATG Entertainment own, operate or program 72 of the world's most iconic venues across the UK, the US and Continental Europe, each year entertaining over 18 million audience members. Article content Through our in-house Production companies and working closely with third-party top producers and promoters ATG presents over 15,000 live performances every year. Article content Article content Article content Article content Article content
CBS News
11-03-2025
- Entertainment
- CBS News
A couple's concert tickets purchased on StubHub were stolen. Call For Action got them a refund.
Jason Isbell's heartfelt songs are part of the singer songwriter's appeal. Last fall, fans like Frank Beauregard and his wife Lee were excited to learn the Grammy Award winner had a February concert in the Boston area. Frank says he went on StubHub and bought the show tickets. Days later, Frank got an email from StubHub congratulating him for transferring the tickets. The only problem was he did not transfer the tickets. StubHub account hacked His account was hacked, and a fraudster stole the tickets. Frank was out $226. "That's a lot of money to us," Frank said. Frank's tickets were transferred to an email address that he never heard of. Looking to get his money back, Frank contacted StubHub for a refund, "they asked me if I gave anyone my password. I said no. They said they would be in contact with me." But days, weeks and months went by with no refund, despite Frank's persistent emails and calls. Finally, two months later he got a response from StubHub, an email that said he would be getting a link and could choose optional tickets or a refund. Frank says he waited again but never got the email with the link. Because he was hacked, his account was locked, preventing him from accessing any information. "Refund was mishandled" That's when Frank reached out to the I-Team's Call for Action, and we contacted StubHub. The company told us: "StubHub's FanProtect Guarantee protects every order providing comparable or better tickets, or your money back, in the rare instance of an issue. We regret that Mr. Beauregard experienced one of these rare instances with his ticket purchase and that his refund was mishandled. This experience does not reflect our usually high standards for service. He will receive a full refund, and a 50% credit, as an additional gesture for his unpleasant experience." Frank told the I-Team, "you got my money back within days. So, my family and myself we are grateful to you. It was worth reaching out to you guys. So, thank you very much." To prevent hackers from getting into your accounts, technology experts recommend using two factor authentication, a security process that requires two forms of identification to log into an account.
