Latest news with #Funnel
Associated Press
39 minutes ago
- Business
- Associated Press
Funnel launches Insights: AI call scoring transforms every conversation into operational gold
Try Insights for free, AI-powered call analysis already live on 450K units, delivers personalized performance feedback and renter sentiment at scale TAMPA, Fla., June 9, 2025 /PRNewswire/ -- Funnel, the proven AI-infused multifamily CRM, today announced the launch of their newest product, Insights, a first-of-its-kind AI call scoring, coaching and resident sentiment solution designed to replace ineffective secret shops and clunky survey tools. With Insights, operators gain instant performance feedback, complete portfolio visibility, and real renter intelligence. By turning every call into a coaching and leadership opportunity, it empowers teams to grow and helps operators lead with confidence. 'Secret shops capture one moment. Insights scores every moment,' said Michelle Hesler, Director of Sales at Ackermann Group, a real estate investment and management firm operating around 5,000 units across 15 cities in the Midwest and Southeast. 'Implementing Insights has created a standard for leasing agents as it relates to expectations and best practices on leasing calls, while also driving an impressive level of engagement from the team and creating more opportunities to grow and develop our associates.' Insights automatically analyzes and scores 100% of calls—prospect and resident alike. That means no more grading performance based on a single 'good day,' no more manual reviews, and no more decisions made in the dark. With always-on AI, managers finally get objective, transparent performance data they can trust—and teams get fair, fast feedback they can actually use. Key capabilities include: Call data isn't just tracked—it's transformed into action. By shedding light on the real reasons behind resident and prospect calls, Insights gives operators a clearer path to improvement. It surfaces recurring issues, highlights coaching opportunities, and frees up teams to spend more time on meaningful interactions that drive results. 'With Insights, we're stepping into a new era of accountability and clarity. For the first time, we can see how our teams engage with residents and prospects across every community—without relying on time-delayed spot checks or subjective feedback,' said Brent L. Bunger, Executive Vice President, Adara Communities, a premier national multifamily management company founded in 2010. 'The AI is consistent, fair, and surprisingly nuanced. It doesn't just highlight coaching moments, it uncovers operational flaws and shortcomings we can address in real time. That combination—performance improvement plus portfolio-wide visibility—is a game changer.' Early adopters are already seeing results: faster follow-ups, fewer repeat questions, better team retention and stronger renter experiences driven by data instead of gut feel. Early results include: Insights is more than a product—it's a mindset shift. One where technology supports people, not replaces them, and where data-driven coaching creates better outcomes for everyone involved. 'The future of multifamily isn't AI replacing humans—it's AI and humans working together to deliver better outcomes,' said Tyler Christiansen, CEO of Funnel. 'Insights is a perfect example of that. It gives teams the data and coaching they need to grow, while giving operators the visibility to lead with confidence. And it opens the black box of what your residents are really calling about, giving you an opportunity to make changes and have your people focus on high-value interactions. When technology supports people—not replaces them—that's when real transformation happens.' Insights is available now, with no setup required. To help more operators experience the impact of real-time visibility and fair, fast feedback, Funnel is offering it for free to new customers, no CRM needed, some restrictions apply. To learn more, visit our website or stop by the Funnel + Fenix booths (#139, #151) at Apartmentalize. About Funnel Funnel provides a win to three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience. Funnel's proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model. Media Contact: Funnel Hannah O'Leary Sr. Manager Corporate Communications [email protected] View original content to download multimedia: SOURCE Funnel
Yahoo
an hour ago
- Business
- Yahoo
Funnel launches Insights: AI call scoring transforms every conversation into operational gold
Try Insights for free, AI-powered call analysis already live on 450K units, delivers personalized performance feedback and renter sentiment at scale TAMPA, Fla., June 9, 2025 /PRNewswire/ -- Funnel, the proven AI-infused multifamily CRM, today announced the launch of their newest product, Insights, a first-of-its-kind AI call scoring, coaching and resident sentiment solution designed to replace ineffective secret shops and clunky survey tools. With Insights, operators gain instant performance feedback, complete portfolio visibility, and real renter intelligence. By turning every call into a coaching and leadership opportunity, it empowers teams to grow and helps operators lead with confidence. "Secret shops capture one moment. Insights scores every moment," said Michelle Hesler, Director of Sales at Ackermann Group, a real estate investment and management firm operating around 5,000 units across 15 cities in the Midwest and Southeast. "Implementing Insights has created a standard for leasing agents as it relates to expectations and best practices on leasing calls, while also driving an impressive level of engagement from the team and creating more opportunities to grow and develop our associates." Insights automatically analyzes and scores 100% of calls—prospect and resident alike. That means no more grading performance based on a single "good day," no more manual reviews, and no more decisions made in the dark. With always-on AI, managers finally get objective, transparent performance data they can trust—and teams get fair, fast feedback they can actually use. Key capabilities include: Automated call scoring and coaching across every property, portfolio-wide AI-driven summaries and action items, synced to each call transcript Resident feedback without surveys delivering real-time issue detection Smart voice biometrics, pinpointing exactly who's on the call—without needing an intro Custom scorecards by asset type, from student to affordable Multilingual support and built to scale Call data isn't just tracked—it's transformed into action. By shedding light on the real reasons behind resident and prospect calls, Insights gives operators a clearer path to improvement. It surfaces recurring issues, highlights coaching opportunities, and frees up teams to spend more time on meaningful interactions that drive results. "With Insights, we're stepping into a new era of accountability and clarity. For the first time, we can see how our teams engage with residents and prospects across every community—without relying on time-delayed spot checks or subjective feedback," said Brent L. Bunger, Executive Vice President, Adara Communities, a premier national multifamily management company founded in 2010. "The AI is consistent, fair, and surprisingly nuanced. It doesn't just highlight coaching moments, it uncovers operational flaws and shortcomings we can address in real time. That combination—performance improvement plus portfolio-wide visibility—is a game changer." Early adopters are already seeing results: faster follow-ups, fewer repeat questions, better team retention and stronger renter experiences driven by data instead of gut feel. Early results include: 100% of calls analyzed and scored 23% increase in tour conversions after switching from manual scoring to AI coaching 3x scored calls after switching from manual to AI call scoring Reduced response times and fewer missed follow-ups A measurable lift in team engagement and customer satisfaction Insights is more than a product—it's a mindset shift. One where technology supports people, not replaces them, and where data-driven coaching creates better outcomes for everyone involved. "The future of multifamily isn't AI replacing humans—it's AI and humans working together to deliver better outcomes," said Tyler Christiansen, CEO of Funnel. "Insights is a perfect example of that. It gives teams the data and coaching they need to grow, while giving operators the visibility to lead with confidence. And it opens the black box of what your residents are really calling about, giving you an opportunity to make changes and have your people focus on high-value interactions. When technology supports people—not replaces them—that's when real transformation happens." Insights is available now, with no setup required. To help more operators experience the impact of real-time visibility and fair, fast feedback, Funnel is offering it for free to new customers, no CRM needed, some restrictions apply. To learn more, visit our website or stop by the Funnel + Fenix booths (#139, #151) at Apartmentalize. About Funnel Funnel provides a win to three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who deserve a better customer experience. Funnel's proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model. Media Contact: Funnel Hannah O'LearySr. Manager Corporate View original content to download multimedia: SOURCE Funnel Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Yahoo
08-04-2025
- Business
- Yahoo
Funnel launches new standalone multifamily AI platform: Fenix, powered by Sierra
Optional resolution-based pricing model aligns ROI with multifamily owner and manager business outcomes TAMPA, Fla., April 8, 2025 /PRNewswire/ -- Funnel, the proven AI-infused multifamily CRM, today announced the launch of Fenix, in conjunction with selected purchased assets of LeaseHawk and powered by Sierra. Fenix will allow multifamily owners, operators and managers looking to take the first steps toward centralization and a streamlined operating model with tools formerly only available to Funnel platform customers. Fenix is a new standalone AI product for managers and operators that has been custom-built for multifamily and will transform the entire customer journey, from prospect to resident. Funnel acquired selected LeaseHawk assets — including call center technology, voice AI, call scoring, and standalone self-service tools — and is re-platforming them within Fenix to create better, more flexible solutions for managers and operators. Sierra is a conversational AI platform that helps businesses build better, more human customer experiences, and its technology will be leveraged for the first time in multifamily to power Fenix. A new chapter for multifamilyFunnel was introduced in 2019 as a platform to enable a new era of flexible operations powered by our renter-centric® CRM. Since then, we've had the privilege of working with some of the largest and most pioneering property management companies that were early adopters of centralization. Our vision then and now is that through centralization, AI, and automation, Funnel delivers three wins for everyone in our industry: millions in annual cost savings for operators, bigger and better jobs for teams, and exceptional renter experiences. LeaseHawk has a long history with AI and voice technology, including ACE Insights, which enhances the performance of leasing agents and identifies renter behaviors and trends. Combining this expertise with Funnel's experience serving more than a million units and optimizing hundreds of millions of conversations across email, text, chat, and voice will accelerate the launch of a more adaptable, standalone AI product that better meets the needs of today's operators. This move creates a clear runway for operators to grow with us in their centralization journey, starting with standalone AI and evolving into Funnel's full platform. What is Fenix and who benefits from it?Fenix is a new flexible, standalone and scalable AI solution. Unlike AI solutions that attempt to serve multiple industries, Fenix is purpose-built for multifamily and delivers the standalone, industry-specific AI solution needed to provide the high-quality, adaptable support that renters and residents need. It enables: Owners and managers excited by the promise of centralization, AI and automation and ready to move to this new operating model by scaling efficiencies and driving optimized renter communications. Until now, Funnel customers could not buy a standalone AI product without upgrading to multifamily's only proven AI-infused CRM. Current (and future) Funnel customers to use agentic AI and improve every step of their leasing process — from inquiry, through application to screening, move-in, residency, and renewal. "We are thrilled to announce our standalone AI product, Fenix," said Tyler Christiansen, CEO, Funnel. "We've had a privileged seat to go all-in on empowering the new operating model with 9 of the 15 largest apartment owners and hundreds of others who ran their businesses more efficiently, created more engaging careers for their teams, and optimized their prospect and resident experiences. From its inception, Funnel believed in building software for the humans of multifamily, rather than software to replace the humans of multifamily. We are excited to offer Fenix to a new market of operators and managers and help them on their path toward centralization and the new operating model." Fenix is powered by SierraSierra is the conversational AI platform co-founded by Bret Taylor — Chair of OpenAI, former Co-CEO of Salesforce, CTO of Meta, and co-creator of Google Maps — and Clay Bavor, an 18-year Google executive where he most recently led Google Labs. Sierra helps businesses build better, more human customer experiences with AI. Through this re-platforming, Fenix is the only company in multifamily with advanced conversational AI capable of executing process-based workflows including — renewals negotiations, mid-lease changes, adding guarantors, ID verification, and more — setting a new benchmark for AI, automation and customer engagement. Unlike conventional AI tools that simply answer questions, Fenix AI agents — built on Sierra — take a proactive approach to resolving customer inquiries efficiently, boosting self-service resolution rates and average handle time. Fenix customers can quickly and easily adapt the tone, response cadence, and personalization of responses through a unique workflow studio. "We are excited to partner with Fenix and Funnel to bring the best customer experience to renters and best value to owners and managers," said Clay Bavor, co-founder of Sierra. "Our AI agents are easy to communicate with, not only understanding and answering people's questions but also solving their problems — reducing friction, improving efficiency and enhancing the experience for both renters and multifamily operators." Resolution-based pricing — only pay for what's workingAI's capabilities have evolved beyond basic automation to delivering real resolution, and the industry deserves a pricing model that reflects that change: resolution-based pricing. Operators shouldn't be pigeonholed into paying based on a unit count or seat basis, but rather will have the option to align on the actual results Fenix delivers or the tasks it completes. This approach ensures operators are only paying for what actually gets done and demonstrates Fenix's ability to provide true ROI. "As one of LeaseHawk's earliest customers and a co-development partner, we saw firsthand how AI could transform an industry," said Josh Gampp, SVP and Chief Technology Officer at UDR, Inc. "Funnel has a proven track record of building multifamily-specific best-in-class technology and working hand-in-hand with their partners to innovate not just their products, but the entire multifamily operating model. There's no better company to evolve the entire industry's adoption of the new operating model through AI and agentic automations." Media Contact: Funnel Hannah O'LearySr. Manager, Corporate About FunnelFunnel provides a win to three vital groups: operators looking to reduce costs and improve efficiencies; stretched-thin onsite teams who demand a better long-term career; and renters who demand a better customer experience. Funnel's proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model. About FenixFenix ushers in the next era of the new operating model and AI to multifamily. Fenix is both a standalone multifamily AI solution that goes beyond answering questions to actually solving problems and intelligently powers Funnel's Prospect and Resident AI agentic workflows transforming the renter experience. With optional resolution-based pricing, operators only pay for real results — ensuring AI works as hard as their teams, and in partnership with their teams. Fenix is backed by Funnel, the industry leader in Renter-Centric® technology. View original content to download multimedia: SOURCE Funnel Sign in to access your portfolio
BBC News
05-04-2025
- BBC News
Ferry suffers 'technical issue' on return to sea
Ferry passengers were facing disruption on Saturday after a vessel broke down, having just returned to Funnel said its Red Eagle ferry, sailing between between East Cowes and Southampton, had suffered a "technical issue".The ferry had been delayed in returning to service after its annual refit.A number of sailings were cancelled during the morning, with the operator apologising for inconvenience to passengers. The ferry company also cancelled the 12:30 BST sailing from East Cowes and the 14:00 crossing from non-league football match between Sherborne Town and Cowes Sports, due to be played in Dorset, was cancelled as the Cowes club was "unable to make alternative travel arrangements", according to the Wessex Funnel had extended its winter timetable until 4 April due to Red Eagle's delayed return from its annual previously said it had been discovered, as the vessel was leaving dry dock, that it needed further work, meaning legally-required inspections had to be rearranged. Red Funnel has been contacted for further comment. You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.
Associated Press
19-02-2025
- Business
- Associated Press
New research finds 80% of third-party multifamily managers centralizing operations
First research report about centralization and multifamily third-party managers TAMPA, Fla., Feb. 19, 2025 /PRNewswire/ -- Funnel, the proven AI-infused CRM today announced the first-of-its-kind report on centralization for third-party managers researched and compiled by Dom Beveridge of industry consultancy, 20for20. The white paper sheds light on the real state of centralization for third-party managers: how they are adapting their business models, the constraints they face, and what's next for the industry. The research, based on in-depth interviews with the industry's top third-party managers and asset managers, provides a detailed snapshot on the progress that third-party managers have made toward a more centralized operating model. While owner-operators and REITs led the charge in reshaping their operating models, third-party managers operate in a fundamentally different environment — where decisions require buy-in from multiple financial stakeholders. This report reveals how third-party managers are overcoming those barriers, and where the industry is still struggling to evolve. 'This study highlights that third-party management companies are at a pivotal moment,' said Dom Beveridge, principal with 20for20 and author of the report. 'Most of the firms interviewed are at some stage of offering a centralized operating model, which includes changing the commercial arrangements with their owners. A minority remain in a reactive mode, waiting for owners to dictate the terms. Third-party managers who don't offer a more centralized operating model will be at a disadvantage.' Key findings from the research: Administrative functions like resident account management, screening, and renewals are where third-party managers are making the most progress, and seeing the most adoption, unlike their owner-operator counterparts that focused on centralizing leasing functions first. Operators whose portfolios include both owned and third-party properties are making the most progress, using owned assets to test centralized models before rolling them out. Operators are moving away from the chargeback model, amending property management agreements to reflect a direct charging model for centralized services. AI-driven CRMs and automation tools are key enablers of centralization, with contact centers becoming commonplace as operators roll out centralized services. The most successful operators are rethinking property management from a first-principles perspective rather than forcing old staffing models into new centralized structures. 'Third-party managers don't have the same control as owner-operators, so their journey toward centralization is bound to be different. We can already see how that journey is unfolding rapidly in this sector,' said Tyler Christiansen, CEO of Funnel. 'This report proves that forward-thinking operators are reengineering their business models — moving from site-level staffing to scalable, centralized solutions that drive efficiency and improve the renter experience. Funnel is proud to support this shift through our proven AI-infused CRM which makes centralization possible at scale.' The white paper is available now. About Funnel Funnel provides a win to three vital groups: operators looking to improve efficiencies; onsite teams who demand a better long-term career; and renters who demand a better customer experience. Funnel's proven AI-infused CRM is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals through the operational flexibility only a renter-centric® platform can provide. We call it Renter Management Software; our clients call it the new operating model. About 20for20 20for20 is a consulting firm that helps technology companies reach multifamily customers and helps buyers make better technology decisions. We achieve this through constant dialogue with multifamily leaders and by publishing content that helps move the industry forward, including the 20for20 annual survey, in its seventh edition in 2025. SOURCE Funnel
