Latest news with #ISVs
Forbes
2 days ago
- Business
- Forbes
How Software Vendor-Bank Competition Could Give Way To Collaboration
Fiona Roach Canning is the co-founder and CEO of Pollinate. For banks, the growth of embedded finance in recent years has been cause of both celebration and anxiety. The good news is that, by embedding banking products within a growing range of independent software vendors (ISVs) in sectors from gardening to dentistry, banks find a convenient front end for their products in market niches that a bank on its own—as a consequence of scale—would struggle to reach. For a bank to build its own proposition specifically for landscape gardeners, for example, wouldn't be cost effective and would likely require industry specific knowledge a bank doesn't have. Embedding financial products within ISVs such as Real Green for example, focused on serving that market, is a shortcut to advanced segmentation. The potential downside is the fear that banks become simply white label product providers to increasingly sophisticated ISVs and a tech ecosystem. Is there another way to think about this however? One based on collaboration rather than competition—and with embedded ISVs as well as embedded finance? Winner takes all? Competition after all comes with its downsides. While ISVs offering embedded financial products can offer customers convenience and experience, they have no control over the terms of the finance products they offer. Banks can absorb macroeconomic events—for example, a base rate move. For a specialized ISV with a relatively small customer base, however, events like this pose a significant challenge. Banks looking to demonstrate segmentation meanwhile have historically used cosmetic changes (text and images rather than products and propositions). More recently, some have attempted to offer links to more specialized software; however, this has resulted in customer experience (CX) feeling disjointed, riddled with multiple sign-up screens and lacking the kind of integrated data that business customers need. But more than this the competition model is rooted in the mistaken assumption that banks and ISVs are competing to sell comparable products to SMBs. In reality, while ISVs and banks might serve the same customers, they're selling very different products. Where banks offer the financial services SMBs need to grow, ISVs offer the segmentation, experience and CX that make business easier. Collaborating can bring these elements together into a single, much improved product to the benefit of banks, ISVs and—most importantly—business customers. If banks and ISVs can agree that it's not about 100% customer ownership, and more about who is the primary relationship for what, then perhaps this can be achieved. Beyond Payments Offering payments is a natural extension to the scheduling, booking, employee management and other functionality that ISVs are built around. Not only does this embedded finance make an ISV a more attractive proposition for end customers, it also significantly improves their revenue per customer. As an example of this in action, Toast now gets almost 82% of revenue from financial services, and only 18% from their subscription services and hardware. It follows from this that the greater the range of financial services an ISV can embed, the greater the range of business models and services it can offer. From credit or staggered payments, banking partnerships have the potential to open up new business possibilities. An ISV such as Dentally, for example, could potentially offer clients a way of paying for expensive dental procedures in installments, opening a greater range of products to a greater range of customers. Banking partnerships can also give an ISV access to a large number of potential customers within the bank, representing a huge business opportunity. With the regulatory landscape in the U.S. seemingly shifting in a direction that will make the case for closer bank partnerships even stronger, could we also see a trend of fully embedded ISVs within banks? Embedded ISVs? The rationale for closer banking partnerships and embedded ISVs is clear, so what's holding the market back? Part of the answer here is that the ISV market is in its infancy. While there are some large and established ISVs, it is not yet clear who will be around in five years' time. The same is not true of banks. Alongside this, there are more industry verticals than there are financial services products. As such, it's easier to embed acquiring and lending but harder to embed the specialized software for the myriad industry segments a bank serves. Take a loan: While the process of assessing credit worthiness will differ, the actual loan product is no different for a dentist to a restaurant. The same is not true of business management software. For partnership to truly work, too, an equilibrium needs to be found between the needs of ISVs and those of the banks. If ISVs want to move into offering their own financial services, then there's no need for partnership. However, if seamless two-way traffic between the two can be created, SMBs could actually benefit—accessing essentially the same service no matter which entry point (bank first or ISV first) that they choose to take. Then the case for partnership becomes much clearer. As noted by Deloitte recently, regulatory changes could result in some nonbank financial companies (NBFCs) to exit the market. More ambitious ones may apply for banking licenses. This is no easy task, and existing banks have a huge advantage here in that they are well-established in the banking sector, often with hundreds of years' experience behind them. Those digitally native NBFCs that do secure a banking license, however, and that have grown up on CX and segmentation, could prove to be formidable competition in years to come. No doubt we'll see some of these businesses emerge from the world of embedded finance. By turning the tables, however, and embedding ISVs within their own product suites, rather than the other way around, banks have a time limited opportunity to beat the competition in the race to bring together the best of banking and the best of CX. Forbes Finance Council is an invitation-only organization for executives in successful accounting, financial planning and wealth management firms. Do I qualify?
Techday NZ
4 days ago
- Business
- Techday NZ
NetSuite AI connector service: Have AI your way
AI is creating a world of new possibilities for businesses. We see it every day in how our customers are taking advantage of the AI capabilities embedded across NetSuite. But what if you could bring your own AI and decide how it interacts with your data in NetSuite? Today I'm excited to introduce the new NetSuite AI Connector Service, a protocol-driven integration service supporting Model Context Protocol (MCP). In case you haven't heard of MCP, it is emerging as a critical standard for structured communication between large language model (LLM)-powered agents and other systems. While we call it an integration service, it's more than that - it's a foundational step in making NetSuite the most intelligent, extensible, and AI-ready ERP system. The NetSuite AI Connector Service gives customers a secure, flexible, and scalable way to connect their own AI to NetSuite. This is important because it: Enables developers to define exactly what their AI system can see and do, with full permissions and role-based access Supports multiple assistants and agent platforms in a standards-based way, allowing for a "bring your own AI" model Turns complex AI-ERP integrations into modular, reusable SuiteApps, streamlining deployment and lifecycle management Aligns AI integrations with NetSuite's existing extensibility model, eliminating the need for risky workarounds or shadow IT Allows partners and ISVs to build, package, and monetise AI-driven SuiteApps, creating a new category of intelligent ERP extensions What's more, the NetSuite AI Connector Service will enable NetSuite users to engage with NetSuite data via the user interfaces of popular AI assistants. Here are more details on why we're so excited about the new NetSuite AI Connector: Sets a new industry standard for AI-ERP integration: While most ERP vendors are adding AI as fixed, embedded features, we are taking a platform-first approach by introducing a protocol-based, extensible architecture. This allows structured, governed, and developer-defined interactions between ERP and external AI systems. It establishes a new benchmark for what enterprise AI integration should look like - secure, flexible, and open - and puts pressure on other vendors to rethink their approach. While most ERP vendors are adding AI as fixed, embedded features, we are taking a platform-first approach by introducing a protocol-based, extensible architecture. This allows structured, governed, and developer-defined interactions between ERP and external AI systems. It establishes a new benchmark for what enterprise AI integration should look like - secure, flexible, and open - and puts pressure on other vendors to rethink their approach. Opens ERP to the agent ecosystem: By enabling integration with third-party AI agent platforms, NetSuite becomes one of the first major ERP systems to support agent-based automation across systems and reinforces our position at the forefront of the agent-driven enterprise software. By enabling integration with third-party AI agent platforms, NetSuite becomes one of the first major ERP systems to support agent-based automation across systems and reinforces our position at the forefront of the agent-driven enterprise software. Empowers the SuiteCloud developer and partner ecosystem: Instead of bypassing technical teams with closed AI features, we are putting power into the hands of developers through Custom MCP Tools and the SuiteCloud MCP Server. This creates a new category of intelligent ERP extensions and a new frontier of opportunity for the NetSuite ecosystem. Instead of bypassing technical teams with closed AI features, we are putting power into the hands of developers through Custom MCP Tools and the SuiteCloud MCP Server. This creates a new category of intelligent ERP extensions and a new frontier of opportunity for the NetSuite ecosystem. Provides customers with long-term flexibility and choice: With support for bring-your-own-AI and an extensible, protocol-based design, we are ensuring our customers gain the freedom to select the AI models and platforms that best align with their evolving needs. This approach enables customers to adapt quickly as technologies advance, ensuring continuous innovation on their terms. For all these reasons and more, this is a big deal as it reflects a fundamental architectural shift. By exposing ERP data, context, and logic to external AI systems through secure, governed interfaces, we are laying the groundwork for true AI-native ERP: systems that not only automate tasks, but also collaborate with AI to reason, take action, and drive business outcomes. We will be sharing more details on NetSuite AI Connector Service at SuiteWorld taking place October 6-9 in Las Vegas. If you would like to learn more about how your business can take advantage of it today, please visit NetSuite AI Connector Service. Follow us on: Share on:
Business Wire
4 days ago
- Business
- Business Wire
DCCSupply Earns Seventh Inc. 5000 Ranking, Reinforcing Its Leadership in the Payments Industry
NEW YORK--(BUSINESS WIRE)-- DCCSupply has once again been named to the Inc. 5000 list, ranking No. 4695 among America's fastest-growing private companies. This marks the company's seventh appearance in nine years, highlighting its consistent growth and ongoing innovation in the ever-evolving world of electronic payments. DCCSupply celebrates its 7th Inc. 5000 ranking, marking nearly a decade of consistent growth in the payments industry. Share DCCSupply President Adam Kaplan shared his thoughts on the recognition: 'Being named to the Inc. 5000 for the seventh time is more than an achievement — it's a reflection of the trust our partners place in us and the passion our team brings every day. We're growing not just in numbers, but in the value we deliver to our customers and the broader payments community.' The company's continued success is fueled by its focus on innovation, agile operations, and customer-first solutions that simplify payment processes and respond to industry changes. DCCSupply supports ISOs, ISVs, and agents across the entire terminal lifecycle — from deployment and repairs to rentals, warehousing, and configuration. Additional services include a certified key injection facility, RMA management, and custom stand enclosures, reinforcing its position as a full-service partner at every stage. Operating as a technology-driven provider of new and refurbished point-of-sale (POS) equipment, DCCSupply serves agents, wholesalers, e-commerce sellers, and merchants nationwide. Its offerings include: Certified encryption facility Same-day shipping deployment center Full-service repair and refurbishing Paper and ink supplies Custom accessories including ergonomic stands, protective covers, and carrying cases These integrated solutions enhance speed, security, and scalability at the point of sale — helping customers stay competitive in today's complex retail environment. One longtime customer shared: 'DCCSupply has completely changed how we manage hardware. From same-day shipping to their reliable repair services, they help us keep our merchants up and running without missing a beat. They're more than a vendor — they're a true partner.' This latest Inc. 5000 ranking underscores DCCSupply's momentum and commitment to helping customers succeed in a rapidly changing payments landscape.
Business Wire
15-07-2025
- Business
- Business Wire
retailcloud and Valor PayTech Announce Partnership to Deliver Seamless, Pre-Integrated Payment Solution
CONCORD, Calif.--(BUSINESS WIRE)--retailcloud, a leading provider of cloud-based retail management solutions, has announced a new strategic partnership with Valor PayTech, a technology company focused on innovative payment solutions. The collaboration introduces a pre-integrated hardware and software offering that simplifies deployment and enhances the in-store payment experience for retailers. 'The goal is to simplify operations at the point of sale' said Kevin Colaco, CEO and founder of retailcloud. 'By pairing our 6IX platform with the advanced capabilities of the Valor VP800, we're giving businesses a streamlined solution that is ready to go" Share The joint solution combines retailcloud's 6IX Everyday License with Valor's VP800 smart payment terminal. Together, they provide merchants with a plug-and-play experience that reduces onboarding time and eliminates common setup challenges. 'The goal is to simplify operations at the point of sale,' said Kevin Colaco, CEO and founder of retailcloud. 'By pairing our intuitive 6IX platform with the advanced capabilities of the Valor VP800, we're giving businesses a streamlined solution that is ready to go right out of the box.' The Valor VP800 is designed for high-volume retail environments and includes dual screens (8-inch user-facing and 5-inch customer-facing), an integrated thermal printer, and support for all major payment types including tap, insert, swipe, and QR code. With secure transaction processing and cloud-based file build capabilities, the device supports a wide range of business needs with minimal configuration required. 'At Valor PayTech, we are focused on building payment technology that helps our partners deliver better solutions to their merchants,' said Eric Bernstein, CEO of Valor PayTech. 'Our work with retailcloud is a perfect example of how smart integration can make payment acceptance easier and more efficient.' This partnership supports a broad range of use cases for independent software vendors (ISVs), value-added resellers (VARs), independent sales organizations (ISOs) and retailers looking for reliable, easy-to-deploy solutions. Businesses can benefit from lower support costs, faster time to market, and a more seamless experience for staff and customers. Availability The joint solution featuring the Valor VP800 terminal and retailcloud's 6IX Everyday License is now available through retailcloud's direct sales team and select channel partners. Businesses interested in learning more or scheduling a personalized demo can submit an inquiry at: About retailcloud retailcloud delivers modern point-of-sale and retail management tools that help businesses of all sizes operate more efficiently. The company's flexible, cloud-based solutions offer real-time insights, simplified workflows, and connected experiences that scale with a business's growth. About Valor PayTech Valor PayTech provides next-generation payment technology for ISOs, ISVs, and merchants. The company offers a full suite of payment solutions, including smart terminals and secure transaction processing, built to support the evolving needs of commerce.
Yahoo
09-07-2025
- Business
- Yahoo
PayJunction integrates with Twilio for AI-driven voice payments
Paytech company PayJunction has introduced AI-driven voice payments by leveraging customer engagement platform Twilio. The Twilio platform integrates communications APIs with AI and first-party data, supporting channels such as messaging, email, and voice. The move enables PayJunction merchants to utilise AI-driven interactive voice response (IVR) systems for payment processing over the phone. The integration leverages AI to minimise errors and allocate staff to more tasks for businesses, reducing customer wait times and increasing order processing capacity, PayJunction said in a press release. PayJunction president Randy Modos said: 'Merging Twilio's innovative, customised experiences with PayJunction's robust payment technology will equip businesses with the tools to quickly scale their phone payment operations without increasing PCI scope. 'Outsourcing phone payments often means higher costs and less control over customer interactions. With the Twilio and PayJunction integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.' Independent Software Vendors (ISVs) can now employ Twilio and PayJunction's No-code payments integration to develop payment experiences for their customers without reallocating development resources, the statement added. Earlier in April, PayJunction had integrated with Zapier, a platform that automates workflows for businesses, allowing its merchants to automate tedious manual workflows by integrating with existing systems and technology stacks. Founded in 2000, PayJunction provides no-code payment solutions, processing over $11bn annually. It offers payment acceptance solutions for businesses, covering in-person, online, and mobile transactions. "PayJunction integrates with Twilio for AI-driven voice payments " was originally created and published by Electronic Payments International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
