Latest news with #JamiePerry
Yahoo
12 hours ago
- Business
- Yahoo
JetBlue Vacations Expands Insider Experience to San Juan, Strengthening Commitment to Puerto Rico
JetBlue enhances vacation packages to San Juan with local insider support DANIA BEACH, Fla., June 10, 2025--(BUSINESS WIRE)--JetBlue Vacations (Nasdaq: JBLU), powered by Paisly, today announced the expansion of its Insider Experience program to San Juan, Puerto Rico, enhancing the customer experience with personalized service and reinforcing the airline's long-standing commitment to the island as its largest airline. Customers booking a JetBlue Vacations flight + hotel package to San Juan at select hotels will now enjoy the trusted, concierge-style service of local Insiders, who are available to enhance their travel experience from arrival to departure. Launched in 2020 and currently available in Aruba, Cancún, Montego Bay, Punta Cana, Nassau, St. Lucia and Tulum, the Insider Experience puts customers in the hands of knowledgeable, on-the-ground experts who provide airport meet-and-greet services, free airport transfers, and 24/7 support throughout their stay. JetBlue operates more scheduled flights and offers more seats to and from the island than any other carrier—making this latest expansion a natural next step in deepening its presence and support for the destination. Travelers to San Juan will now have access to a dedicated local Insider who can assist with recommendations, booking activities, and addressing any in-destination needs. As part of this expansion, all JetBlue Vacations customers booking a flight + hotel package to San Juan will also receive a free guided walking tour of Old San Juan, in partnership with the Municipality of San Juan. This immersive tour invites travelers to explore the city's 500-year history, walk its iconic blue cobblestone streets, and discover legendary landmarks such as San Juan Bautista Cathedral, San Felipe del Morro Fort, and Casa Blanca Museum, once home to Juan Ponce de León. "Puerto Rico has always been a favorite destination for our JetBlue Vacations customers, and we're excited to bring even more value to their trips with the Insider Experience," said Jamie Perry, president of Paisly, JetBlue's travel subsidiary. "With local Insiders offering personalized support and great perks like a complimentary Old San Juan walking tour, we're making it easier for travelers to explore and enjoy everything the island has to offer," Perry added. The JetBlue Vacations Insider Experience in San Juan will provide: Meet-and-greet service upon arrival at Luis Muñoz Marín International Airport (SJU) Complimentary airport transfers to and from customers' hotels 24/7 access to local Insiders via phone or WhatsApp for assistance throughout their stay Personalized recommendations and booking support for activities, dining, and excursions Expedited issue resolution, with Insiders empowered to handle on-the-ground requests quickly "The expansion of JetBlue Vacations' Insider Experience program to San Juan reaffirms the Island's continued development as a world-class travel destination. We are proud to collaborate on this initiative, which offers visitors authentic and meaningful experiences while supporting local businesses and promoting the rich culture and history of our capital city," said Willianette Robles, Executive Director of the Puerto Rico Tourism Company. Through this initiative, JetBlue continues to support Puerto Rico's tourism industry, promote cultural experiences, and enhance the overall travel journey for its customers. With a growing network of flights and the recent launch of a new crew base in San Juan, JetBlue remains deeply committed to strengthening its ties with the local community and creating unforgettable travel experiences. To book a JetBlue Vacations package to San Juan and take advantage of the Insider Experience and free Old San Juan walking tour, visit About JetBlue VacationsJetBlue Vacations offers flexible travel packages including JetBlue flight + hotel, JetBlue flight + cruise, hotel + points, and standalone cruise bookings. Customers get access to the lowest available JetBlue airfare when they book as part of a package, delivering exceptional value for money. Each trip can be customized with add-ons like cars, transfers, and activities. Vacation packages also earn TrueBlue points and tiles, helping customers get closer to Perks You Pick® & Mosaic status. Select JetBlue Vacations packages include exclusive benefits through the Very Important Perks (VIP) and Insider Experience programs (available in select destinations), bringing JetBlue's signature customer service into every step of the travel journey. About PaislyPaisly, LLC is a tech-enabled managed travel services company that is committed to delivering personalized, human-first experiences at scale. Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, leverages a proprietary technology platform that is purpose-built for the airline industry, and delivers personalized travel offers based on customer behavior and real-time context. Unlike traditional platforms, Paisly manages all services in-house, from hotel partnerships and marketing to customer care, ensuring a seamless experience. Its model is built on three core pillars: great products powered by innovative tech, exceptional customer service delivered by its 24/7 Helpful Humans team and Insider Experience program, and unbeatable value through personalized recommendations. With over 300 dedicated crewmembers, Paisly is redefining how travelers research, plan, book, and enjoy their trips - making every journey better. About JetBlueJetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando, and San Juan. JetBlue carries customers to more than 100 cities throughout the United States, Latin America, Caribbean, Canada, and Europe. For more information and the best fares, visit View source version on Contacts JetBlue Corporate Communications Tel: +1.718.709.3089corpcomm@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
12 hours ago
- Business
- Business Wire
JetBlue Vacations Expands Insider Experience to San Juan, Strengthening Commitment to Puerto Rico
BUSINESS WIRE)--JetBlue Vacations (Nasdaq: JBLU), powered by Paisly, today announced the expansion of its Insider Experience program to San Juan, Puerto Rico, enhancing the customer experience with personalized service and reinforcing the airline's long-standing commitment to the island as its largest airline. Customers booking a JetBlue Vacations flight + hotel package to San Juan at select hotels will now enjoy the trusted, concierge-style service of local Insiders, who are available to enhance their travel experience from arrival to departure. Launched in 2020 and currently available in Aruba, Cancún, Montego Bay, Punta Cana, Nassau, St. Lucia and Tulum, the Insider Experience puts customers in the hands of knowledgeable, on-the-ground experts who provide airport meet-and-greet services, free airport transfers, and 24/7 support throughout their stay. JetBlue operates more scheduled flights and offers more seats to and from the island than any other carrier—making this latest expansion a natural next step in deepening its presence and support for the destination. Travelers to San Juan will now have access to a dedicated local Insider who can assist with recommendations, booking activities, and addressing any in-destination needs. As part of this expansion, all JetBlue Vacations customers booking a flight + hotel package to San Juan will also receive a free guided walking tour of Old San Juan, in partnership with the Municipality of San Juan. This immersive tour invites travelers to explore the city's 500-year history, walk its iconic blue cobblestone streets, and discover legendary landmarks such as San Juan Bautista Cathedral, San Felipe del Morro Fort, and Casa Blanca Museum, once home to Juan Ponce de León. 'Puerto Rico has always been a favorite destination for our JetBlue Vacations customers, and we're excited to bring even more value to their trips with the Insider Experience,' said Jamie Perry, president of Paisly, JetBlue's travel subsidiary. 'With local Insiders offering personalized support and great perks like a complimentary Old San Juan walking tour, we're making it easier for travelers to explore and enjoy everything the island has to offer,' Perry added. The JetBlue Vacations Insider Experience in San Juan will provide: Meet-and-greet service upon arrival at Luis Muñoz Marín International Airport (SJU) Complimentary airport transfers to and from customers' hotels 24/7 access to local Insiders via phone or WhatsApp for assistance throughout their stay Personalized recommendations and booking support for activities, dining, and excursions Expedited issue resolution, with Insiders empowered to handle on-the-ground requests quickly 'The expansion of JetBlue Vacations' Insider Experience program to San Juan reaffirms the Island's continued development as a world-class travel destination. We are proud to collaborate on this initiative, which offers visitors authentic and meaningful experiences while supporting local businesses and promoting the rich culture and history of our capital city,' said Willianette Robles, Executive Director of the Puerto Rico Tourism Company. Through this initiative, JetBlue continues to support Puerto Rico's tourism industry, promote cultural experiences, and enhance the overall travel journey for its customers. With a growing network of flights and the recent launch of a new crew base in San Juan, JetBlue remains deeply committed to strengthening its ties with the local community and creating unforgettable travel experiences. To book a JetBlue Vacations package to San Juan and take advantage of the Insider Experience and free Old San Juan walking tour, visit About JetBlue Vacations JetBlue Vacations offers flexible travel packages including JetBlue flight + hotel, JetBlue flight + cruise, hotel + points, and standalone cruise bookings. Customers get access to the lowest available JetBlue airfare when they book as part of a package, delivering exceptional value for money. Each trip can be customized with add-ons like cars, transfers, and activities. Vacation packages also earn TrueBlue points and tiles, helping customers get closer to Perks You Pick® & Mosaic status. Select JetBlue Vacations packages include exclusive benefits through the Very Important Perks (VIP) and Insider Experience programs (available in select destinations), bringing JetBlue's signature customer service into every step of the travel journey. About Paisly Paisly, LLC is a tech-enabled managed travel services company that is committed to delivering personalized, human-first experiences at scale. Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, leverages a proprietary technology platform that is purpose-built for the airline industry, and delivers personalized travel offers based on customer behavior and real-time context. Unlike traditional platforms, Paisly manages all services in-house, from hotel partnerships and marketing to customer care, ensuring a seamless experience. Its model is built on three core pillars: great products powered by innovative tech, exceptional customer service delivered by its 24/7 Helpful Humans team and Insider Experience program, and unbeatable value through personalized recommendations. With over 300 dedicated crewmembers, Paisly is redefining how travelers research, plan, book, and enjoy their trips - making every journey better. About JetBlue JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando, and San Juan. JetBlue carries customers to more than 100 cities throughout the United States, Latin America, Caribbean, Canada, and Europe. For more information and the best fares, visit
Business Wire
7 days ago
- Business
- Business Wire
JetBlue Travel Products Relaunches as Paisly, LLC, a Human-First Travel Services Company
DANIA BEACH, Fla.--(BUSINESS WIRE)--JetBlue (Nasdaq: JBLU) today announced the official launch of Paisly, LLC, formerly JetBlue Travel Products. The renaming marks a strategic milestone in JetBlue's broader JetForward strategy, as Paisly evolves from an internal travel platform into a full-service, tech-enabled managed travel services company. With a mission to deliver personalized, human-first experiences, Paisly will now serve not only JetBlue customers but also those of other airlines, starting with a new collaboration with United Airlines, and is positioned to support a growing range of partners across the broader travel landscape. The newly expanded relationship with United is a key proof point in Paisly's growth. As part of the Blue Sky collaboration between JetBlue and United, Paisly will assume operation of United Airlines' direct-to-consumer non-air travel products, including packages, hotels, rental cars, cruises, activities, and insurance – services previously outsourced to third-party providers. These offerings will now be managed through a United dedicated in-house team and powered by Paisly's proprietary platform, bringing JetBlue's white-glove model to a broader customer base. This milestone also marks a significant moment in JetBlue's evolution: JetBlue Travel Products is now Paisly, LLC, reflecting the company's transition from a single-brand travel platform to a full-service, tech-enabled managed travel services provider. Paisly currently powers JetBlue's broader portfolio of non-air ancillary offerings and is preparing to onboard and support United's ancillary travel products under the new collaboration. The company remains committed to delivering personalized, human-first experiences across every step of the travel journey. 'This is more than a name change, it's a statement of who we've become,' said Jamie Perry, President, Paisly. 'What started as a vacation packaging arm for JetBlue has grown into a high-growth tech enabled travel services provider purpose-built with the airline industry in mind. We're not just a tech stack. We're a full service partner that combines smart personalization with human support. Customers don't want to have to manage reservations and chase confirmations. Paisly takes care of all that for them and more. Partnering with United is a strong validation of the model we've built.' A Human-First, Tech-Enabled Travel Experience Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, manages all travel services in-house – from hotel contracting and marketing to customer care. The platform's standout differentiator is its 24/7 Helpful Humans team, delivering proactive, high-touch support throughout the customer journey. Built to serve the needs of the airline industry, Paisly's platform delivers personalized offers based on real-time behavior and context, seamlessly integrating with loyalty programs to support both earning and redemption. Whether travelers are booking hotels, rental cars, activities, or travel bags, they can expect a consistent, high-quality experience anchored in three core pillars: great products powered by innovative tech and personalized recommendations, exceptional customer service, and unbeatable value through deep loyalty program integration. These pillars set Paisly apart and continue to guide its growth across current airline partnerships and future business partners. About Paisly Paisly, LLC is a tech-enabled managed travel services company that is committed to delivering personalized, human-first experiences at scale. Paisly, a wholly-owned subsidiary of JetBlue Airways Corporation, leverages a proprietary technology platform that is purpose-built for the airline industry, and delivers personalized travel offers based on customer behavior and real-time context. Unlike traditional platforms, Paisly manages all services in-house, from hotel partnerships and marketing to customer care, ensuring a seamless experience. Its model is built on three core pillars: great products powered by innovative tech, exceptional customer service delivered by its 24/7 Helpful Humans team and Insider Experience program, and unbeatable value through personalized recommendations. With over 300 dedicated crewmembers, Paisly is redefining how travelers research, plan, book, and enjoy their trips – making every journey better. About JetBlue JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando, and San Juan. JetBlue carries customers to more than 100 cities throughout the United States, Latin America, Caribbean, Canada, and Europe. For more information and the best fares, visit
Skift
7 days ago
- Business
- Skift
Exclusive: JetBlue Unit Rebrands to Paisly on the Cusp of United.com Partnership Changes
The United-JetBlue alliance is just that, and not an acquisition. Still, as with such transitions, it brings substantial changes to non-air partnership roster. JetBlue Travel Products, which offers non-air products like hotels, packages and cars to the airline's customers, has dropped the airline's name. Now known as Paisly LLC, it's poised to power these sales on and its mobile app under the two airlines' new Blue Sky agreement. "It's the first time we've had a subsidiary which doesn't have JetBlue in the name," Paisly President Jamie Perry told Skift in an exclusive interview. Pending regulatory approval of the new alliance between United and JetBlue, Paisly is expected to start powering United's sale of hotels, packages, cars, cruises and travel insurance in the first quarter of 2026, and that will bring substantial changes to United's current supplier and tech roster. The goal is that Paisly, which had been until now an internal tech platform for JetBlue alone, would not only provide "tech-enabled managed travel services" for JetBlue and Unit
