Latest news with #JennSaavedra
Time of India
4 days ago
- Business
- Time of India
Dell's chief HR office 'shares' details of 'Tell Dell' with employees and they are 'Not OK'
The company has reduced its workforce by approximately 25,000 over the past two years, bringing its global employee count to around 108,000 Dell Technologies seems to be facing some internal unrest after the chief human resource officer Jenn Saavedra revealed the results of the company's annual employee engagement survey , 'Tell Dell'. The company claims that the survey is designed to understand the workplace sentiment. As reported by Business Insider, the Tell Dell survey of Dell Technologies revealed a dramatic drop in employee satisfaction . The results of the survey shared by the Saavedra revealed that employee net promoter score (eNPS) has dropped to 32 which is down by 50% over two years. eNPS an important metric which measures how likely employees are to recommend Dell as a workplace. Dell's chief HR office reveals employees at Dell are 'not ok' As reported by Business Insider, chief human resource officer Jenn Saavedra after the 'Tell Dell' survey has acknowledged the eNPS score was 'below the benchmark we aim to achieve' he also attributed the decline to the 'pace and scale of change' within Dell's working environment. Saavedra said the eNPS score was "below the benchmark we do aim to achieve, and we take that seriously.' As per the BI report, Saavedra also told employees that Dell had been "navigating a lot of change both within the company and in the broader environment," adding that the pace and scale of the change had been "a lot." What the Tell Dell survey reveals about the working at Dell As per the survey some of the key factors which are driving discontent among employees. As per the report one of the key reason of discontentment is the return-to-office mandate which require the Dell employees to come to office five-days in a week. Another reason is the ongoing layoffs. The company has reduced its workforce by 25,000 employees in the past two years. Fatigue in the marketing and support teams due to AI-driven restructuring. Finally, the loss of trust and flexibility with employees and lack of job security are also the reason. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Is it legal? How to get Internet without paying a subscription? Techno Mag Learn More Undo One of the long-time engineer at Dell told BI, 'I was more negative on my Tell Dell than I have ever been.' Despite low eNPS, the score of Dell's leader net promote stood around 76. The employees have praised their managers for being supportive. Saavedra also mentioned that Dell is working to increase transparency via quarterly updates and more engaged team conversations. Dell has also positioned itself as an important player in the AI infrastructure with its ISG division growing 29% year-over-year, and total revenue reaching $95.6 billion in FY2024. However, internally the employees are feeling less optimistic. AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Yahoo
5 days ago
- Business
- Yahoo
Dell employees are not OK
The tech giant Dell carries out an annual employee engagement survey known as "Tell Dell." BI obtained a transcript of the internal video update in which leaders shared results from the survey. The employee satisfaction score dropped by double digits for the second year in a row. Every year, Dell asks its employees in a company survey how likely they are to recommend the company as a good place to work. Last year, the results weren't great. This year, they're worse. On Tuesday, Jenn Saavedra, Dell's chief HR officer, announced that the employee net promoter score, or eNPS — an industry-standard measure of employee satisfaction — had fallen to 32, according to a transcript of an internal video update obtained by Business Insider. The results mark a double-digit drop in the eNPS for the second year running at Dell — it fell from 63 to 48 in 2024 — and an almost 50% decline in two years. Saavedra said the eNPS score was "below the benchmark we do aim to achieve, and we take that seriously," per the transcript. Saavedra told employees that Dell had been "navigating a lot of change both within the company and in the broader environment," adding that the pace and scale of the change had been "a lot." Dell declined a request for comment for this story. 'Tell Dell' survey results The eNPS score is the key metric from Dell's annual survey, called "Tell Dell." One question asks employees to rank on a scale from 1 to 10 how likely they would be to recommend Dell as a great place to work to someone they know. The eNPS is calculated as the percentage of promoters minus the percentage of detractors. Four Dell employees who spoke with BI about the Tell Dell results raised factors such as Dell's return to office, ongoing layoffs, fatigue with the company's AI push, and a shift in culture as reasons for the eNPS decline. They spoke on the condition of anonymity. BI has verified their identities and employment. "There's been a general decrease in trust with all the regular layoffs and feeling like the company isn't listening to employee concerns," said one employee at Dell's Round Rock, Texas, headquarters. The person said office conditions, such as "noisy rooms and desks that feel temporary," were also contributing to low morale. "Most people I know are not feeling secure in their jobs," they added. "I was more negative on my Tell Dell than I have ever been," a Dell engineer who has been at the company for more than eight years told BI. The engineer said they felt the company's RTO push and layoffs had damaged Dell's reputation as a good place to work. Previously, managers were flexible, workforce reductions were rare, and employees enjoyed a good work-life balance, the engineer said. They said they felt company culture had changed as they had been "gradually and with decreasing compassion and understanding forced back into the office." "The constant layoffs are just the cherry on top," the engineer added. Dell has been steadily ramping up its RTO policy since February 2024, when it asked all US employees to classify themselves as either hybrid or remote — roughly 50% opted to stay remote. In September, the sales team was called back to the office five days a week, and in January, all staff living near a Dell office were told they were required to be in five days a week from March. Vivek Mohindra, Dell's senior vice president of corporate strategy, previously told BI that having staff in the office brought "huge benefits," including "learning from each other, training, and mentorship." "For all the technology in the world, nothing is faster than the speed of human interaction," CEO Michael Dell told staff in an internal memo when the five-day RTO was announced. Alongside the RTO push, Dell's workforce has shrunk significantly in recent years. An SEC filing from March showed the company's staff numbers had fallen by 25,000 in the past two years — a 19% reduction. As of January 2025, Dell employs 108,000 people. One tech support employee at the company's Round Rock headquarters said the fall in head count had led to increased workloads on their team. At the same time, the ongoing workforce reductions have held back internal movement and promotions, the employee said. Dell's leadership was a bright spot While the survey shows employee satisfaction has fallen, Dell workers responded favourably to questions about leaders. The leader net promotion score was 76, with employees saying their leaders were supportive and collaborative and helped them champion modernization, Saavedra said in the update. Dell has been steering the company toward an AI future, rolling out AI across its internal operating model in 2024 and positioning Dell as a leading provider of the key infrastructure and servers that companies require as they deploy AI. Dell's ISG division, which develops AI servers, has grown 29% year on year, the company reported in its latest annual results. Total annual revenue was up 8% in its 2024 financial year to hit $95.6 billion — its third-highest result after the pandemic-era boom in sales helped push annual revenue to a peak of $102.3 billion. Improving employee satisfaction In the six-minute video update, Saavedra said Dell would be "increasing visibility" through quarterly updates and people leader meetings to help develop more transparent communication. "Everyone wants direct communication from leadership and clarity on where we're headed and why," Saavedra said. Leaders would also be reviewing their team's Tell Dell results and turning feedback into action, she said. The HR lead encouraged more frequent two-way conversations between leaders and teams and suggested employees use available well-being resources. "Hopefully, the score getting cut in half over two years means they are going to make popular pro-worker changes," the tech support worker said. Have a tip? Contact this reporter via email at pthompson@ or Signal at Polly_Thompson.89. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely. Read the original article on Business Insider Solve the daily Crossword
Business Insider
5 days ago
- Business
- Business Insider
Dell employees are not OK
Every year, Dell asks its employees in a company survey how likely they are to recommend the company as a good place to work. Last year, the results weren't great. This year, they're worse. On Tuesday, Jenn Saavedra, Dell's chief HR officer, announced that the employee net promoter score (eNPS) — an industry-standard measure of employee satisfaction — had fallen to 32, according to a transcript of an internal video update obtained by Business Insider. The results mark a double-digit drop in the eNPS for the second year running at Dell — it fell from 63 to 48 in 2024 — and an almost 50% decline in two years. Saavedra said the eNPS score was "below the benchmark we do aim to achieve, and we take that seriously," per the transcript. Saavedra told employees that Dell had been "navigating a lot of change both within the company and in the broader environment," adding that the pace and scale of the change has been "a lot." Dell declined a request for comment from BI for this story. 'Tell Dell' survey results The eNPS score is the key metric from Dell's annual survey, called "Tell Dell." One question asks employees to rank how likely they would be to recommend Dell as a great place to work to someone they know on a scale from 1 to 10. The eNPS is calculated as the percentage of promoters minus the percentage of detractors. Four Dell employees who spoke to BI about the Tell Dell results raised factors like Dell's RTO, ongoing layoffs, fatigue with the company's AI push, and a shift in culture as reasons for the eNPS decline. They spoke on the condition of anonymity. BI has verified their identities and employment. "There's been a general decrease in trust with all the regular layoffs and feeling like the company isn't listening to employee concerns," said one employee who is based at Dell's Round Rock headquarters. The person said that office conditions, such as "noisy rooms and desks that feel temporary," were also contributing to low morale. "Most people I know are not feeling secure in their jobs," they added. "I was more negative on my Tell Dell than I have ever been," a Dell engineer who has been at the company for more than eight years, told BI. The engineer said they felt the company's RTO push and layoffs had damaged Dell's reputation as a good place to work. Previously, managers were flexible, workforce reductions were rare, and employees enjoyed a good work-life balance, the engineer said. They said they felt company culture had changed as they had been "gradually and with decreasing compassion and understanding forced back into the office." "The constant layoffs are just the cherry on top," the engineer added. Dell has been steadily ramping up its RTO policy since February 2024, when it asked all US employees to classify themselves as either hybrid or remote — roughly 50% opted to stay remote. In September, the sales team was called back to the office five days a week, and in January, all staff living near a Dell office were told they were required to be in five days a week from March. Vivek Mohindra, Dell's senior vice president of corporate strategy, previously told BI that having staff in the office brought "huge benefits," including "learning from each other, training, and mentorship." "For all the technology in the world, nothing is faster than the speed of human interaction," CEO Michael Dell told staff in an internal memo when the 5-day RTO was announced. Alongside the RTO push, Dell's workforce has shrunk significantly in recent years. An SEC filing from March showed that the company's staff numbers have fallen by 25,000 in the last two years — a 19% reduction. As of January 2025, Dell employs 108,000 people. One tech support employee based at the company's RoundRock headquarters said the fall in head count had led to increased workloads on their team. At the same time, the ongoing workforce reductions have held back internal movement and promotions, the employee said. Dell's leadership was a bright spot While the survey shows employee satisfaction has fallen, Dell workers responded favourably to questions about leaders. The leader net promotion score (NPS) was 76, with employees saying their leaders were supportive, collaborative, and helped them champion modernization, Saavedra said in the update. Dell has been steering the company toward an AI future, rolling out AI across its internal operating model in 2024 and positioning Dell as a leading provider of the key infrastructure and servers that companies require as they deploy AI. Dell's ISG division, which develops AI servers, has grown 29% year on year, the company reported in its latest annual results. Total annual revenue was up 8% in its 2024 financial year to hit $95.6 billion — its third-highest result after the pandemic-era boom in sales helped push annual revenue to a peak of $102.3 billion. Improving employee satisfaction In the six-minute video update, Saavedra said Dell would be "increasing visibility" through quarterly updates and people leader meetings to help develop more transparent communication. "Everyone wants direct communication from leadership and clarity on where we're headed and why," Saavedra said. Leaders would also be reviewing their team's Tell Dell results and turning feedback into action, she said. The HR lead encouraged more frequent two-way conversations between leaders and teams, and suggested employees use available well-being resources. "Hopefully, the score getting cut in half over 2 years means they are going to make popular pro-worker changes," the tech support worker told BI.
