Latest news with #Jetline
Daily Mirror
23-04-2025
- Business
- Daily Mirror
Company 'buys out' part of bust UK travel agent as customers fight for refunds
Jetline Travel went into administration - it is unclear how many people have been impacted but it is likely to be in the thousands with the British firm having a 25-year history A company has reportedly bought out parts of the collapsed travel agent Jetline Travel. Customers were left reeling as Jetline Travel, a British travel firm with 25 years of history, collapsed into administration late last month. The company's downfall came just one month after losing its ATOL protection, leaving holidaymakers without the safeguard against potential issues. The scale of the impact remains uncertain, but it could affect thousands. With an ATOL license for nearly 5,000 passengers, reports suggest that up to 800 customers may now face holiday cancellations. Now Travel Weekly is reporting that London-based tour operator Travelodeal has acquired 'specific assets' from the failed Atol holder. A spokesperson for Travelodeal said it had taken over assets including customer and marketing databases, website domains and content, as well as the Jetline Holidays and Jetline Cruise brand intellectual property. READ MORE: Foreign Office warns of week of 'severe travel disruption' in EU country However, it has not "taken over any existing bookings or obligations,' the spokesperson said. They added that the company was 'happy to help' affected customers where possible, although they do not appear legally obligated to do so. Travelodeal managing director Mazdiyar Daruwala said: 'The acquisition of the Jetline brand and customer base aligns perfectly with our vision to lead the UK market in tailor-made holidays, escorted tours and cruises.' Earlier this month one particularly distressed customer reached out to the Mirror, sharing their story: "Myself and three others have been affected by Jetline Travel going into administration," they said. "We had a package holiday booked for a cruise and stay in Hawaii and are in the process of trying to claim our money back. I am extremely disappointed as this was a special holiday for my 60th birthday and will have to wait until next year now before I can celebrate." Another customer lamented: "Our holiday including cruise, flights and hotels appear to has gone. Totally unable to contact Jetline." Insolvency professionals Alan Clark from Carter Clark and Neil Bennett from Leonard Curtis stepped in on 28 March as administrators, following Jetline's tumble into administration. Despite registering a healthy £28.1 million turnover and a £655,000 operating profit in 2023, according to TTG, Jetline Travel's demise in March as an ATOL operator left around 5,000 customers, mostly booked on cruises, in limbo. Jetline customers were left in the lurch as a slew of their cruise bookings with Princess, Cunard, and Holland America got axed due to a 'breach of contract'. The Civil Aviation Authority (CAA) said in early March: "If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. You are advised to check-in with the airline as per the existing flight ticket. We are currently collating information from the company, and we will update this page shortly with instructions for Jetline Travel Ltd ATOL protected bookings on how to make a claim."
Yahoo
09-03-2025
- Business
- Yahoo
Thousands facing cancelled holidays after UK travel company goes bust
Thousands of people have been left facing cancelled holidays after a major UK travel company went bust. Jetline Travel, based in London and operating under a number of names, is no longer trading. The Civil Aviation Authority (CAA) confirmed that the company has ceased trading subject to the Air Travel Organisers Licensing. Jetline Travel also operated under names including JEtline Cruise, Bargain Late Holidays, and Elegant Gateways. Nearly 5,000 customers have been impacted by the company's collapse. Many of them had reserved holidays with Cunard, Princess Cruises, and Holland America, the Express reports. READ MORE: Viewers praise Captain Tom daughter GMB interview as 'greatest of all time' READ MORE: Virgin Atlantic issues statement after ex-Manchester City star Stuart Pearce suffers medical emergency Now, the bookings have been cancelled due to "breach of contract" between the cruise operators and Jetline. The CAA advised: 'If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. You are advised to check in with the airline as per the existing flight ticket.' In a warning to customers, the CAA added that flights might still be operational but customers will not be covered for other services such as transfers and accommodation. The CAA added: 'Other services have not been paid to the local suppliers and you will be required to re-arrange and pay for these services again.' Some people also booked their trip as a cruise-only trip or accommodation without a flight, with the situation being even more uncertain for these customers. The ATOL scheme also does not cover these bookings, so any customers affected by this should contact the service provider directly. In addition, Jetline has acted on behalf of other ATOL-protected operators. This means that some customers could still be protected if the ATOL certificate they have lists a different company. The CAA urged affected travellers to check their documents: 'Check your ATOL Certificate under the 'Who is protecting your trip?' section. 'This will show who the responsible ATOL holder is. If the protector of your trip is still trading, you should contact that ATOL holder for further assistance.' Many customers have been left furious at the collapse, and some have said they are having trouble contacting Jetline. Taking to social media, one customer wrote: 'Our holiday including cruise, flights and hotels appears to have gone. Totally unable to contact Jetline.' Another customer said they had been told they would have to pay again for their holiday within 48 hours, or it would be cancelled. The Advantage Travel Partnership, a business network representing Jetline, said in a statement: 'We are greatly saddened that Jetline Travel has ceased trading. 'They have been a highly valued member of the Partnership since 2015, and our thoughts are with their customers and staff who have been impacted.' Passengers who booked through P&O Cruises have been reassured that their reservations have been transferred directly to the cruise line. The CAA is currently gathering information from the company and will provide further updates on how customers can make a claim.
The Independent
07-03-2025
- Business
- The Independent
UK travel firm Jetline Holidays loses Atol status leaving thousands of holidaymakers in limbo
Thousands of holidaymakers have been left in limbo after holiday operator Jetline Travel ceased trading as an Atol holder, the UK Civil Aviation Authority (CAA) confirmed. The London-based company, which is also the parent of Jetline Cruise, was established in 2000. It also traded under the names Bargain Late Holidays, Best Priced Holidays, Cruise & More, Elegant Getaways, Jetline Cruise, Our Best Holidays and Save on Sun. Nearly 5,000 customers are believed to be impacted, with the majority being cruise holidays. Affected holidays include cruises with Princess, Cunard and Holland America, most of which have been cancelled due to a 'breach of contract' with Jetline. All bookings with P&O Cruises have been transferred to them as direct bookings. In a statement on their website, the CAA said: 'If you are currently overseas and you hold a scheduled flight e-ticket, the flight remains valid for the return journey. 'The CAA is speaking to the service providers for the other elements of your trip to ensure these continue as planned.' While the Jetline Holidays and Jetline Cruises websites are still online today (Friday), they are barely operational, while the 'about us' and 'contact us' sections return error messages. Calls to the business ring out and comments have been turned off on their Facebook page. Jetline's company status on Companies House is active at time of press and insolvency practitioners have not listed the company with the London Gazette. The CAA said: 'Jetline Travel Ltd Atol 6153 has ceased trading as an Atol holder on 6th March 2025. 'Bookings sold as accommodation only, Non-flight Packages & Cruise Only Bookings which do not include a flight element are not protected by the Atol scheme. 'We understand that Jetline Travel Ltd acted as agents for other Atol holders, these bookings are not protected under the Atol of Jetline Travel Ltd. Check your Atol Certificate under the 'Who is protecting your trip?' section, this will show who the responsible Atol holder is. If the protector of your trip is still trading, you should contact that Atol holder for further assistance.' According to its most recent set of accounts, the company had a turnover of £28 million in 2023. A spokesperson for The Advantage Travel Partnership, a travel business network representing Jetline, told The Independent: 'We are greatly saddened that Jetline Travel has ceased trading. 'They have been a highly valued member of the Partnership since 2015, and our thoughts are with their customers and staff who have been impacted.'
