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How Amazon is using AI to enhance warehouse automation and same-day delivery
How Amazon is using AI to enhance warehouse automation and same-day delivery

USA Today

timea day ago

  • Business
  • USA Today

How Amazon is using AI to enhance warehouse automation and same-day delivery

How Amazon is using AI to enhance warehouse automation and same-day delivery Show Caption Hide Caption Amazon faces lawsuit as customers report disappearing refunds after returns Customers allege that Amazon reversed their refunds for returned products, leading to a lawsuit that challenges the company's advanced refund policy. Scripps News Amazon AMZN.O wants customers to know that artificial intelligence is not just for writing college essays. In a series of announcements Wednesday, Amazon demonstrated how stockroom robots, delivery people and its sprawling warehouses will all benefit from a hefty dose of artificial intelligence, speeding packages to customer doorsteps. The company said it is forming a new group at its Lab126 device unit focused on creating warehouse robots that will perform multiple tasks when prompted, a significant advance over today's robots that typically are designed for a singular job. Using so-called agentic AI, these robots will be able to unload trailers and then retrieve parts for repairs, according to Amazon. 'We're creating systems that can hear, understand and act on natural language commands, turning warehouse robots into flexible, multi-talented assistants,' Amazon said in a statement, without providing details such as what the robots might look like or cost. In case you missed it: Amazon is refunding some customers for purchases made as far back as 2018 Amazon described the advances ahead of a press event Wednesday at Lab126 in Sunnyvale, California, where it gathered robotics and logistics executives for demonstrations. Among the additional announcements are that Amazon is using generative AI to create more advanced maps for its delivery drivers, so that they can more efficiently deliver packages for the final few yards of their journeys. The specialized AI will provide Amazon fine detail on building shapes, as well as obstacles and anything else they may need to navigate a package drop-off. 'This innovation is making it easier for Amazon drivers to find the right delivery spot, especially in tricky places like big office complexes,' Amazon said. That technology could be critical to specialized eyeglasses Amazon is developing for delivery drivers that Reuters reported exclusively last year. The company hopes to outfit drivers with screen-embedded glasses that free their hands from GPS devices and give them turn-by-turn directions while driving, as well as while carrying packages at their destination. Finally, Amazon said it AI will help it more efficiently predict what products customers will need and where to improve its same-day delivery operations. On a more basic level, it means that winter coats likely will not be stocked in Phoenix warehouses in summer though Amazon suggested that other factors the software will consider are price, convenience, relying on factors such as weather and sales events, like Prime Day. In its announcement, Amazon promised to minimize waste through less carbon emissions and traffic as the result of the new AI. Reporting by Greg Bensinger; Editing by Michael Perry

Amazon launches new R&D group focused on agentic AI and robotics
Amazon launches new R&D group focused on agentic AI and robotics

Yahoo

timea day ago

  • Business
  • Yahoo

Amazon launches new R&D group focused on agentic AI and robotics

Tech giant Amazon plans to launch a new group within its consumer product division that will focus on agentic AI. Amazon announced this new research and development group at an event on Wednesday, according to reporting from CNBC. This group will be based out of Lab126, Amazon's hardware R&D division that is behind tech including the Amazon Echo and the Kindle. The reason this agentic AI group is likely based at a hardware R&D center is that Amazon hopes this group will develop an agentic AI framework to use in the company's robotics efforts and to give the company's warehouse robots more skills. TechCrunch reached out to Amazon for more information. Error in retrieving data Sign in to access your portfolio Error in retrieving data

Amazon launches new R&D group focused on agentic AI and robotics
Amazon launches new R&D group focused on agentic AI and robotics

TechCrunch

timea day ago

  • Business
  • TechCrunch

Amazon launches new R&D group focused on agentic AI and robotics

In Brief Tech giant Amazon plans to launch a new group within its consumer product division that will focus on agentic AI. Amazon announced this new research and development group at an event on Wednesday, according to reporting from CNBC. This group will be based out of Lab126, Amazon's hardware R&D division that is behind tech including the Amazon Echo and the Kindle. The reason this agentic AI group is likely based at a hardware R&D center is that Amazon hopes this group will develop an agentic AI framework to use in the company's robotics efforts and to give the company's warehouse robots more skills. TechCrunch reached out to Amazon for more information.

Amazon's Building Humanoid Robots to Speed Deliveries to You
Amazon's Building Humanoid Robots to Speed Deliveries to You

CNET

timea day ago

  • Automotive
  • CNET

Amazon's Building Humanoid Robots to Speed Deliveries to You

Amazon has used drones to deliver packages, but according to an internal report cited by The Information, the retailers is planning to test out more human-like autonomous delivery methods. Namely, robots that would walk right up to your door to deliver items. The company is reportedly finishing work on a San Francisco-based obstacle park to work on the technology. It's unclear how soon the technology might be developed or used for real-world deliveries. Amazon has been touting its work in robotics for the home and for warehouse work, but this is the first time the company has made an explicit push into using human-like robotics for package delivery, which could replace human workers. The robots would use some of the same AI technology that the company is rolling across other areas of its business. Along with delivery robots, Amazon is working on humanoid robots that would work in its warehouses, according to Reuters, reporting on an event at Amazon's Lab126 research facility. In a post on its X account, Amazon pointed to a story about how it's using agentic AI across several fronts: "We're developing foundation models that will allow fulfillment center robots to understand and act on natural language commands. Imagine saying 'Pick up that yellow tote' and having a robot do it instantly. The future of robotics is here, and it speaks your language." The company has hundreds of robotics-related job listings posted in the US, Canada, Germany and Luxembourg. Amazon did not immediately respond to a request for information.

Amazon's delivery and logistics will get an AI boost
Amazon's delivery and logistics will get an AI boost

The Star

time2 days ago

  • Automotive
  • The Star

Amazon's delivery and logistics will get an AI boost

FILE PHOTO: Amazon logo is seen in this illustration taken February 16, 2025. REUTERS/Dado Ruvic/Illustration/File Photo SAN FRANCISCO (Reuters) -Amazon wants customers to know that artificial intelligence is not just for writing college essays. In a series of announcements Wednesday, Amazon demonstrated how stockroom robots, delivery people and its sprawling warehouses will all benefit from a hefty dose of artificial intelligence, speeding packages to customer doorsteps. The company said it is forming a new group at its Lab126 device unit focused on creating warehouse robots that will perform multiple tasks when prompted, a significant advance over today's robots that typically are designed for a singular job. Using so-called agentic AI, these robots will be able to unload trailers and then retrieve parts for repairs, according to Amazon. 'We're creating systems that can hear, understand and act on natural language commands, turning warehouse robots into flexible, multi-talented assistants,' Amazon said in a statement, without providing details such as what the robots might look like or cost. Amazon described the advances ahead of a press event Wednesday at Lab126 in Sunnyvale, California, where it gathered robotics and logistics executives for demonstrations. Among the additional announcements are that Amazon is using generative AI to create more advanced maps for its delivery drivers, so that they can more efficiently deliver packages for the final few yards (metres) of their journeys. The specialized AI will provide Amazon fine detail on building shapes, as well as obstacles and anything else they may need to navigate a package drop-off. 'This innovation is making it easier for Amazon drivers to find the right delivery spot, especially in tricky places like big office complexes,' Amazon said. That technology could be critical to specialized eyeglasses Amazon is developing for delivery drivers that Reuters reported exclusively last year. The company hopes to outfit drivers with screen-embedded glasses that free their hands from GPS devices and give them turn by turn directions while driving, as well as while carrying packages at their destination. Finally, Amazon said it AI will help it more efficiently predict what products customers will need and where to improve its same day delivery operations. On a more basic level, it means that winter coats likely will not be stocked in Phoenix warehouses in summer though Amazon suggested that other factors the software will consider are price, convenience, relying on factors such as weather and sales events, like Prime Day. In its announcement, Amazon promised to minimize waste through less carbon emissions and traffic as the result of the new AI. (Reporting by Greg Bensinger; Editing by Michael Perry)

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