Latest news with #MAHB
The Sun
19 hours ago
- Automotive
- The Sun
Upgraded airport fasttrack service launched at KLIA for seamless travel
SEPANG: Malaysia Airports Holdings Bhd (MAHB) has rolled out an upgraded version of its Airport FastTrack (AFT) service at Kuala Lumpur International Airport (KLIA), aiming to elevate passenger experience with faster, more personalised airport facilitation. MAHB managing director Datuk Mohd Izani Ghani said the revamped service is part of the airport operator's strategy to strengthen KLIA's reputation as a world-class aviation hub. 'Our upgraded AFT service now offers a holistic meet-and-greet experience, ensuring passengers receive personalised assistance from the moment they arrive. From curbside reception to expedited immigration clearance and baggage assistance, every touchpoint has been meticulously designed to deliver comfort and efficiency,' he said during the AFT Evolution launch. The service now includes a dedicated guest centre and AFT@Connect at Departure Level 5 for added convenience. MAHB has also introduced a new website, to streamline service details and bookings. 'This platform reflects our drive to leverage technology in enhancing service delivery and passenger convenience, with an integrated payment gateway ensuring a smooth and secure experience for all users,' Mohd Izani added. In a surprising move, MAHB unveiled 15-year-old race car driver Sofia Zara Mustaffa Kamal as the new brand ambassador for AFT. Sofia, Malaysia's youngest female racer and a competitor in the 2025 F1 Academy circuit, was chosen for her embodiment of speed and excellence. 'Sofia's determination, skill, and passion for excellence truly embody the essence of 'fast', which is why she is the perfect face for our Airport FastTrack service,' Mohd Izani remarked. Operated by KL Airport Hotels Sdn Bhd, a subsidiary of MAHB, AFT KLIA provides priority immigration clearance, dedicated meet-and-greet assistance, and smooth terminal transfers, reinforcing KLIA's commitment to premium service standards. - Bernama
Malay Mail
21 hours ago
- Automotive
- Malay Mail
MAHB launches upgraded Airport FastTrack service at KLIA
SEPANG, July 22 — Malaysia Airports Holdings Bhd (MAHB) today launched the upgraded Airport FastTrack (AFT) service at Kuala Lumpur International Airport (KLIA), reinforcing its commitment to delivering seamless, efficient, and premium services to travellers. MAHB managing director Datuk Mohd Izani Ghani said the initiative aligns with its broader strategy to position KLIA as a leading global aviation hub with world-class facilities and services. 'Our upgraded AFT service now offers a holistic meet-and-greet experience, ensuring passengers receive personalised assistance from the moment they arrive. 'From curbside reception to expedited immigration clearance and baggage assistance, every touchpoint has been meticulously designed to deliver comfort and efficiency,' he said in his speech at the launch of AFT Evolution here today. Mohd Izani said the airport has also provided a guest centre and AFT@Connect at Departure Level 5 for the convenience and satisfaction of passengers. In line with its digitalisation efforts, he said the company has launched a new website— provide detailed information on its services and enable easy bookings. 'This platform reflects our drive to leverage technology in enhancing service delivery and passenger convenience, with an integrated payment gateway ensuring a smooth and secure experience for all users,' he said. During the event, Mohd Izani also introduced the company's new brand ambassador, Sofia Zara Mustaffa Kamal, Malaysia's youngest female race car driver, who is just 15 years old. Sofia, recognised in the Malaysia Book of Records, is currently competing in the 2025 F1 Academy circuit, an elite junior series for female single-seater racing talent. 'Sofia's determination, skill, and passion for excellence truly embody the essence of 'fast', which is why she is the perfect face for our Airport FastTrack service,' he said. AFT KLIA, which is operated by KL Airport Hotels Sdn Bhd, a wholly owned subsidiary of MAHB, was introduced as a premium service to redefine the airport experience for travellers. Designed to provide seamless, swift, and personalised facilitation, AFT ensures passengers enjoy priority immigration clearance, dedicated meet-and-greet assistance, and smooth transfers within the terminal, reflecting KLIA's commitment to service excellence. — Bernama
Barnama
a day ago
- Business
- Barnama
MAHB Launches Upgraded Airport Fasttrack Service At KLIA
BUSINESS Airport Fasttrack staff pose for a group photo during the launch of the Airport Fasttrack Revolution at Kuala Lumpur International Airport (KLIA) Terminal 1, today. -- fotoBERNAMA (2025) COPYRIGHT RESERVED SEPANG, July 22 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) today launched the upgraded Airport FastTrack (AFT) service at Kuala Lumpur International Airport (KLIA), reinforcing its commitment to delivering seamless, efficient, and premium services to travellers. MAHB managing director Datuk Mohd Izani Ghani said the initiative aligns with its broader strategy to position KLIA as a leading global aviation hub with world-class facilities and services. 'Our upgraded AFT service now offers a holistic meet-and-greet experience, ensuring passengers receive personalised assistance from the moment they arrive. 'From curbside reception to expedited immigration clearance and baggage assistance, every touchpoint has been meticulously designed to deliver comfort and efficiency,' he said in his speech at the launch of AFT Evolution here today. Mohd Izani said the airport has also provided a guest centre and AFT@Connect at Departure Level 5 for the convenience and satisfaction of passengers. In line with its digitalisation efforts, he said the company has launched a new website -- -- to provide detailed information on its services and enable easy bookings. 'This platform reflects our drive to leverage technology in enhancing service delivery and passenger convenience, with an integrated payment gateway ensuring a smooth and secure experience for all users,' he said. During the event, Mohd Izani also introduced the company's new brand ambassador, Sofia Zara Mustaffa Kamal, Malaysia's youngest female race car driver, who is just 15 years old. Sofia, recognised in the Malaysia Book of Records, is currently competing in the 2025 F1 Academy circuit, an elite junior series for female single-seater racing talent.
Borneo Post
4 days ago
- Business
- Borneo Post
MAHB offers technical support for new Kuching International Airport project
Photo shows the exterior of the current Kuching International Airport. – Photo by Chimon Upon KUCHING (July 29): Discussions surrounding the proposed New Kuching International Airport (NKIA) are still ongoing, said Malaysia Airports Holdings Bhd (MAHB) managing director Datuk Mohd Izani Ghani, as quoted in a report by the New Straits Times. He said the Sarawak government had requested for technical assistance, and MAHB has instructed its internal teams to render support where feasible. 'I think in terms of helping on technical matters, I've told my team: let's help, let's work together, and do as much as we can. Beyond that, we can't do more because the discussion between the state and federal is still ongoing. So, we leave it at that,' he told a media briefing on MAHB's strategic direction post-privatisation in Sepang yesterday. According to Mohd Izani, MAHB reserves the right to decline management of any new airport under the existing operating agreement, but stressed the company's commitment to supporting both federal and state aviation development policies. Earlier this month, the state Transport Ministry said Sarawak and the Netherlands are exploring broader areas of collaboration in airport design, operations and sustainable aviation practices, particularly in relation to the proposed NKIA. It said both parties engaged in meaningful discussions on the future of Sarawak's aviation sector, with a particular focus on the NKIA project. Earlier this year, Premier Datuk Patinggi Tan Sri Abang Johari Tun Openg announced Sarawak's new state-of-the-art international airport will be located in Tanjung Embang, Samarahan Division near the deep-sea port presently under development in the area. He said Tanjung Embang was selected over Matang for the airport project due to logistical challenges including airspace constraints near Indonesian territory.
The Sun
5 days ago
- Business
- The Sun
MAHB says 62 million passenger movements by year-end target ‘very achievable'
SEPANG: Malaysia Airports Holdings Bhd (MAHB) is optimistic of achieving its target of 62 million passenger movements by year-end, a milestone that would mark its return to pre-pandemic levels. Group managing director Datuk Mohd Izani Ghani said the positive trajectory is being driven by a series of strategic upgrades and service transformations across its network, particularly at the Kuala Lumpur International Airport (KLIA) Terminal 1. 'This year is about re-establishing our strength. Passenger movement numbers are moving in the right direction. Looking at the trend, 62 million by year-end is very achievable,' he told reporters during a media briefing on MAHB's strategic direction here today. Mohd Izani, who took the helm at MAHB in August last year, said the company has pivoted towards a more agile, responsive and customer-focused model, shedding old bureaucratic ways in favour of speed and service excellence. 'I told my team we cannot run an airport at the pace we used to. This is a customer-facing business. Passengers expect quick responses and smooth experiences, so that's what we are focusing on,' he said. He added that MAHB's transformation is anchored on three pillars: service excellence, growth, and capacity enhancement under the group's refreshed airport strategy, and the KLIA ecosystem is at the centre of this repositioning plan to build a connected and efficient hub. MAHB has already completed 14 facility upgrades in the first half of the year (H1'25) at KLIA Terminal 1, involving improved passenger clearance lanes and check-in zones. These efforts, costing about RM30 million, have increased throughput by 40%. 'These are the low-hanging fruits, done with support from our experienced partners, including Global Infrastructure Partners. They helped us fine-tune operations, such as shortening clearance times and optimising passenger flows,' he said. When asked about capital expenditure for H2'25, Mohd Izani replied that the company is still finalising the figures. On MAHB's regional competitiveness, he said the group is focused on building strength in the regional travel segment rather than competing head-on with larger hubs such as Changi (Singapore) or Suvarnabhumi (Bangkok). 'We do not need to fight head-on. We focus on our niche. Many regional carriers are already operating out of Malaysia and we can build on that. We provide the customer flow and the experience, and the connectivity will follow,' he said. He noted that collaboration between airports and airlines has improved in recent months, which bodes well for long-term route development. Asked on whether MAHB faces restrictions when engaging foreign carriers due to commitments to the national carrier, Mohd Izani said the airport operator maintains a performance-driven approach. 'We support our national airline as best we can. At the same time, we do not restrict others from coming in. Everyone has to perform. It's a level playing field,' he said. Mohd Izani said MAHB is exploring the feasibility of enabling seamless passenger transfers between KLIA Terminals 1 and 2. Proof-of-concept trials are under way, including evaluating shuttle routes and baggage transfer processes. 'We are testing how many minutes it takes to move passengers between terminals, including baggage transfers. Once that is sorted, and if airlines are aligned, it can happen,' he said, adding that the Ministry of Transport is supportive of the initiative. Commenting on the recent brief disruption to the newly resumed aerotrain service at KLIA due to rainwater accumulation, Mohd Izani said the issue was promptly resolved by replacing the faulty pump and improving the drainage system. 'We've been assured by our engineering team that it is under control now. The improvements have addressed the root cause,' he said. In preparation for Visit Malaysia 2026 and the Asian Games in 2027, MAHB is curating new passenger experiences. Among them is Project Rimba, a revitalised indoor forest with thematic features including improved lighting, waterfalls and seasonal floral showcases. 'We want to give passengers something to look forward to. This is part of our commitment to continuous improvement,' he said. MAHB, now privately held by Khazanah Nasional via UEM, the Employees Provident Fund and Global Infrastructure Partners with Abu Dhabi Investment Authority, continues to hold its golden share under the Ministry of Finance. Mohd Izani said the privatisation has helped expedite decision-making, with a supportive board comprising seven shareholder representatives and four government-appointed members. 'The transformation journey is only just beginning. We are putting the right team, the right partnerships, and the right pace to bring Malaysia Airports to the next level,' he said. – Bernama
