Latest news with #Mews
Yahoo
2 days ago
- Business
- Yahoo
VELA Hotels and Mews partner to enhance operations and guest experience
German hospitality company VELA Hotels has transitioned to Mews, a hospitality cloud solutions provider, to manage its collection of coastal properties. The shift from a traditional on-site property management system (PMS) to Mews enables VELA to leverage a cloud-based infrastructure that facilitates automation, self-service capabilities, and integration with various third-party services, said VELA. Each of the three VELA apartment-style properties now employs Mews Terminals for integrated payment processing within their dining establishments and uses single sign-on technology to optimise staff access. VELA Hotels revenue director Vitaliy Uralov said: 'Our goal with VELA has always been to create places where guests feel truly at ease. That starts with operations that work seamlessly behind the scenes. 'Mews allows us to automate and digitise our workflows, giving our team more time to focus on the guest experience and less on admin. That's the kind of change that supports our entire brand ethos.' With the successful implementation of Mews across its existing locations, VELA Hotels is preparing for future growth. The brand anticipates the introduction of a new property in early 2026 that will feature a fully automated self-check-in process, eliminating the conventional reception desk in favour of a communal welcoming area. Uralov added: 'Mews gives us the flexibility to test and adopt new tools fast, without long delays or expensive connection fees. 'It's empowering our teams to modernise, re-think long-standing processes and deliver a smoother experience for our guests.' Earlier this month, Mews enhanced its Digital Key technology by integrating with Salto's advanced locking system, enabling hotel operators to offer guests a contactless experience through Salto's access control system. "VELA Hotels and Mews partner to enhance operations and guest experience" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
10-07-2025
- Business
- Yahoo
Mews enhances Digital Key capabilities through Salto smart locking integration
Hospitality technology platform Mews has broadened the capabilities of its Digital Key technology via the integration with Salto's smart locking solution. This collaboration enables hoteliers utilising Salto's access control system to provide guests with a completely seamless and contactless experience through the Mews Hospitality Cloud. Hotels will be equipped with Salto smart access to offer room entry through mobile devices, thereby eliminating the need for a key. This bolsters security, streamlines the check-in process, and allows front desk staff to concentrate on improving guest services. Mews CEO Matt Welle said: 'Every step of the guest journey should be effortless. 'With Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in. Digital Key is a win-win because it's as much about operational efficiency as it is about improving guest satisfaction.' The integration of Salto Space has been successfully implemented at Belgian hospitality brand YUST, known for its hybrid model catering to both short and long-term stays. Its Antwerp property reported that 12% of guests checked in using the Digital Key in the first month without any promotional efforts. Furthermore, 64% of guests with an active digital key have utilised it to access their rooms. YUST chief technology officer Dirk Van Gompel said: 'We're only tech-focused when we can use tech to improve the guest experience. 'Digital Key makes it easy for guests to go straight to their room, while creating real-time savings for our team, who can then focus on building real human connections.' The integration is stated to offer numerous advantages, including expedited check-in processes where guests can bypass the front desk, reduced manual tasks, environmental benefits due to the elimination of plastic keycards, and a digital, on-the-go check-in and check-out experience. Salto Systems Hospitality Solutions business lead Nora Urquiza said: 'At Salto, we believe access to technology should be so convenient that guests actually enjoying using it. 'Our integration with Mews reinforces our commitment to delivering a seamless, secure, and modern digital experience through strong technology alliances.' Entirely incorporated into the Mews Hospitality Cloud, Mews Digital Key empowers properties to automate and customise the guest stay experience, from online check-in to enhanced sales opportunities. Recently, Mews introduced a Multicurrency feature, now accessible to customers throughout Europe. "Mews enhances Digital Key capabilities through Salto smart locking integration" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Hospitality Net
09-07-2025
- Business
- Hospitality Net
Mews Digital Key partners with Salto smart access, unlocking next-level guest experiences
Mews, the industry-leading hospitality cloud, has expanded the compatibility of its Digital Key solution to include Salto smart locking technology. This integration gives hoteliers using Salto's advanced access control system the ability to deliver a truly seamless, contactless guest journey through Mews Hospitality Cloud. Once seen as a luxury, digital room entry is fast becoming a standard guest expectation. With this latest enhancement, hotels using Salto smart access for hospitality can now offer their guests keyless entry directly from their mobile device, simplifying check-in, improving security and freeing up front desk teams to focus on enhancing the guest journey. 'Every step of the guest journey should be effortless,' said Matt Welle, CEO of Mews. 'With Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in. Digital Key is a win-win because it's as much about operational efficiency as it is about improving guest satisfaction.' The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model. In its first month, the Antwerp property saw 12% of all arrivals check in via Digital Key, despite no promotional push. Currently, 64% of guests with an active key have used it to open their room door. 'We're only tech-focused when we can use tech to improve the guest experience,' said Dirk Van Gompel, CTO of YUST. 'Digital Key makes it easy for guests to go straight to their room, while creating real time savings for our team – who can then focus on building real human connections.' The benefits of this new integration include: Faster check-ins: guests skip the queue and head straight to their room. guests skip the queue and head straight to their room. Improved security: no more lost keys. no more lost keys. Operational efficiency: fewer manual processes mean fewer staff hours spent troubleshooting. fewer manual processes mean fewer staff hours spent troubleshooting. Sustainability: digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers. digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers. Digitalizing the journey: Mobile keys, on-the-go check-in, and seamless check-out 'At Salto, we believe access to technology should be so convenient that guests actually enjoying using it,' said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. 'Our integration with Mews reinforces our commitment to delivering a seamless, secure, and modern digital experience through strong technology alliances.' Mews Digital Key is fully integrated into the Mews Hospitality Cloud, allowing properties to automate and personalize the entire stay, from online check-in and upselling to contactless room access and smooth, automated check-out. About Mews Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality. Katie Halfhead Senior Communications Manager
Hospitality Net
03-07-2025
- Business
- Hospitality Net
Innovation in Hotels Is about People, not Tech
Hotel innovation is a people problem before it is a tech problem. Since HITEC, I've been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of stuff some good - but not only. But the biggest takeaway wasn't a product. It was this: success doesn't come from the tech, it comes from the people. Note, you could get insights, subscribe to my email: On day one, I got a demo of how to really turn the whole hotel tech stack into a mobile customer-first experience from Shiji⁺, I bumped into Richard from Mews and we had a long chat about how visionary Accor has been, but how much harder it is to actually scale vision, I had a chat with Josiah at Actabl on various marketing ideas, and discussed hotel to automate hotel chains with RobosizeME⁺. I got invited to an AI round table with Ideas, and had a great spontaneous dinner with LodgIQ⁺, some friends from Cendyn and HospitalityNET (and superb wine that we didn't get to drink). But after the conversations started, it quickly became clear (again) that innovation isn't about having the smartest system. It's about having the right people behind it. One conversation cemented this. We were discussing hotel automation, and I tossed out the usual question of "where to start?" (start with repetitive tasks and build from there, was my obvious response). But my counterpart from a hotel chain had a better take: start with the easiest thing. Something small, non-critical, that won't break too much when it goes sideways. Prove it works. Then build. I hadn't thought of that, but it makes sense. Because the goal isn't just fixing problems, it's building trust. With the process, with the tools, and with your team. But then he added the key point, you need to find people who are curious, who like to test things, who don't freeze and stop everything when the first result breaks something. And I realized that's what I go to HITEC for, not the flashy demos, the people giving the demos, the hallway chats, the random introductions, the late-evening debates that remind me there amazing people in this industry who are excited to try something new. You could implement an AI concierge today. You could plug a custom GPT for your hotel into your booking confirmations. The tech is ready. But it only works if someone is willing to own it, improve it, and bring others along. So yes, technology is needed to innovate. But as far as I'm concerned, innovation is a people thing. Because the right people: the curious, the collaborative, the optimistic (who are OK to make a few mistakes as they try things) they are the ones who'll make that tech actually deliver. Thanks for reading. Subscribe for free to receive new posts. About me: I'm a fractional CMO for large travel technology companies helping turn them into industry leaders. I'm also the co-founder of a hotel news media that is unsensational, factual and keeps hoteliers updated on the industry. ⁺ for companies with current or past business ties View source
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Business Standard
14-06-2025
- General
- Business Standard
King Charles leads minute's silence for Ahmedabad plane crash victims
Britain's King Charles III on Saturday led a minute's silence in memory of the Ahmedabad-London Air India plane crash victims after making last-minute amendments to his annual Trooping the Colour birthday parade, with black armbands commemorating the victims. Buckingham Palace said the 76-year-old monarch wanted the alterations "as a mark of respect for the lives lost, the families in mourning and all the communities affected by this awful tragedy". It saw all members of the royal family in uniform sporting black armbands as a mark of respect to the 241 passengers and crew who lost their lives in Thursday's London-bound plane crash in Ahmedabad. Following the Air India incident this week, His Majesty has requested that members of the Royal Family in uniform at Trooping the Colour should wear black armbands, as will mounted Officers in the Procession and all liveried Mews staff, Buckingham Palace said in a statement. The parade will also incorporate a minute's silence, to be observed after Their Majesties [King Charles and Queen Camilla] have exited the carriage and joined The Princess of Wales [Kate Middleton] on the dais, following the inspection of the parade," the statement said. " The silence will be signalled by the sounding of a Last Post and Reveille. This will be as a mark of respect for all the lives lost, the families in mourning and the communities affected by the tragedy, it added. In an earlier statement, King Charles had said he and Queen Camilla were desperately shocked by the terrible events in Ahmedabad. "Our special prayers and deepest possible sympathy are with the families and friends of all those affected by this appallingly tragic incident across so many nations, as they await news of their loved ones, a Buckingham Palace statement noted in the wake of the tragedy. "I would like to pay a particular tribute to the heroic efforts of the emergency services and all those providing help and support at this most heartbreaking and traumatic time," the statement added. The amended Trooping the Colour followed the United Kingdom's flags being flown at half-mast on Friday on all royal residences and government buildings as a mark of respect. The annual royal birthday parade includes an inspection of troops and parade, culminating traditionally in a Red Arrows Royal Air Force (RAF) flypast over Buckingham Palace watched over from the balcony by senior royals. King Charles III's birthday is on November 14, but traditionally the British monarch's public celebrations are held in mid-June during warmer weather. The ceremony dates back to the 18th century and sees regimental colours being displayed in front of the monarch, with the colours of the Coldstream Guards to be presented at this year's parade. The honour of Trooping their Colour rotates through the five Regiments of Foot Guards, and this year it was the Number 7 Company Coldstream Guards that took centre-stage. The King's son and heir, Prince William the Prince of Wales, was in uniform as Colonel of the Welsh Guards.
