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Times of Oman
3 days ago
- Business
- Times of Oman
Oman CX Forum & Awards 2025: Highlights Oman's Commitment to Customer Experience Excellence
Oman's growing focus on customer-centric business practices came into focus at the Oman CX Forum & Awards 2025, held on May 28 at the St. Regis Al Mouj Muscat Resort. The prestigious event, presented by Infoline and organised by Muscat Media Group — publishers of Times of Oman and Shabiba — in collaboration with Gulf Leaders Circle, brought together more than 250 business leaders, C-level executives and customer experience (CX) professionals from across Oman and beyond. His Highness Mohammed Bin Salim Al Said graced the occasion as the Chief Guest. In his welcome address, Fadi Kattar, COO of Muscat Media Group, emphasised the uniqueness of the event, stating, 'The Oman CX Forum 2025 — the first of its kind in Oman — has brought together CX experts from Oman, Saudi Arabia, UAE, Egypt, India and the USA to share insights, spark innovation and elevate standards, and explore how digital transformation, service design and empathy can unlock more inclusive and impactful experiences for everyone we serve.' Backed by key partners such as Tadoom (Strategic Partner), Bahwan Cybertek (Digital Transformation Partner), and Jindal Steel Sohar (Support Partner), the forum explored how businesses in Oman can transform and enhance their CX strategies in an increasingly digital and competitive landscape. The event featured participation from over 80 companies across diverse sectors including banking, insurance, retail, telecom, automotive, utilities, FMCG, consumer electronics, food & beverages, tourism, manufacturing and real estate, etc. The Forum offered deep insights through a series of powerful presentations by CX thought leaders. Muadh Al Omairi, Vice President – Commercial at Infoline, spoke on the topic: 'The New Currency of Business'. Dr. Hazem El Nadi, Senior Vice President - Business Development – MENA at COPC, delivered a compelling session on 'The Silent Advantage: How Proactive CX Service Journeys Beat Reactive Support.' This theme was echoed by Dr. Emmanuel Manyonganise, Head of Customer Experience & Digital Transformation at Bank Albilad, who spoke on the topic: 'The Evolution of CX towards Hyper-Personalisation and the Use of AI in CX'. Navin Prasad Durgaprasad, Executive Vice President and Global Head of Experience at Bahwan CyberTek, delivered an insightful session titled 'Spirit of the Moment – A CX Meets AI Story'. Alex Rodriguez, Creative Director & Head of AI Creative Content at Saatchi & Saatchi, UAE, explored the future of brand engagement in his talk on 'The Future of Creative Content: How AI is Redefining Brand-Customer Relationships.' Other notable speakers included Tanmay Sahoo, President & IMEA Area Leader at Novulis, who discussed 'Future-Proofing CX with AI-Enabled Business Apps,' and Nour Taher, Co-Founder & CEO of Intella, who addressed the blending of emotional intelligence and automation in her presentation on 'Humanizing Automation.' A panel discussion on the topic 'Beyond Expectations: Designing CX Strategies for a Digital-First World' brought together key industry experts including Muadh Al Omairi, Infoline; Vanessa Humphrey, VP Strategy & Partnerships, Tadoom; Hawra Fida, Head of Customer Experience, Al Mouj Muscat; Dr. Hazem El Nadi, COPC; Ammar Askari, Head of Customer Experience, Bank Dhofar; and Eng. Asim Al Zadjali, Business Consultant. The moderation was done by Ahmed Khalifa, Head of Customer Experience, Oman Data Park. The event culminated in the Oman CX Awards 2025, which honoured top brands in over 25 categories based on nationwide consumer voting. Winners received the Times of Oman Best Brand in Customer Experience Award. In addition, nine exceptional organisations and professionals were felicitated for their role in advancing CX innovation in the Sultanate. The Oman CX Forum & Awards 2025 marked a significant step in the nation's journey towards a more service-focused, experience-driven business environment, setting the tone for future advancements in customer experience excellence.
Times of Oman
25-05-2025
- Business
- Times of Oman
Oman CX Forum & Awards 2025 to focus on customer experience
Muscat: Oman's growing commitment to customer-centric business models will take center stage at the Oman CX Forum 2025, set to take place on May 28 at the St. Regis Al Mouj Muscat Resort. Presented by Infoline and organised by Muscat Media Group — the publisher of Times of Oman and Shabiba — in collaboration with Gulf Leaders Circle, the forum will bring together over 250 industry leaders including C-level executives and customer experience (CX) professionals. Backed by key partners including Tadoom (Strategic Partner), Bahwan Cybertek (Digital Transformation Partner) and Jindal Steel Sohar (Support Partner), the forum will explore how companies in Oman can transform and enhance their customer experience (CX) strategies in an increasingly digital and competitive marketplace. Attendees from key sectors including banking, insurance, retail, telecom, automotive, utilities, FMCG, consumer electronics, food & beverages, tourism, manufacturing and real estate, etc. will gain knowledge from the expert talks by domain specialists representing Infoline, COPC Middle East, Bank Albilad Saudi Arabia, Novulis, Intella, Saatchi & Saatchi, Bank Dhofar, Al Mouj Muscat, Oman Data Park, Tadoom and Bahwan Cybertek, among others. As customer expectations evolve rapidly, the forum will deliver timely insights on topics such as AI and automation in service delivery, personalised customer journeys, loyalty-building strategies, and using data to improve outcomes. Key discussions will also cover building a customer-first culture, empowering frontline teams, enhancing emotional engagement and delivering exceptional service experiences. A major highlight of the day will be the Oman CX Awards 2025, which will honour top brands across 25 categories selected through nationwide consumer voting. Winners will receive the Times of Oman Best Brand in Customer Experience Award. In addition, exceptional professionals and organisations will be recognised for their role in advancing CX innovation in the Sultanate. Ahmed bin Essa Al Zadjali, CEO of Muscat Media Group, underlined the importance of the forum: 'Customer experience is no longer just a support function—it's a core driver of brand value and business success. The Oman CX Forum 2025 will not only honour those leading the way but also provide a platform for transformative dialogue on engaging, serving and retaining customers more effectively.' Designed to foster networking, knowledge-sharing and excellence, the Oman CX Forum 2025 is a must-attend for businesses aiming to lead in the customer experience space.
Zawya
19-05-2025
- Climate
- Zawya
Temperature approaches 50 degrees Celsius in parts of Oman
Muscat: The temperature recorded at Qurayyat station in Muscat Governorate on Saturday, May 17, 2025 was close to 50 degrees Celsius. According to data by Oman Meteorology, Qurayyat station in Muscat Governorate has recorded 48.6 degree Celsius as the highest temperature among all the weather stations in the Sultanate of Oman in last 24 hours, followed by Al Ashkharah station in South Al Sharqiyah Governorate with 47.2 degree Celsius and then Sur station in same governorate with 46.4 degree Celsius . Al Awabi station in South Al Batinah Governorate recorded 45.6 degree Celsius while the temperature was 45.5 degree Celsius in Ibra station, North Al Sharqiyah Governorate and 45.4 degree Celsius in Khasab Airport. © Muscat Media Group Provided by SyndiGate Media Inc. (
Zawya
06-05-2025
- Business
- Zawya
Oman CX Forum 2025 to drive conversation on the future of companies
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space. © Muscat Media Group Provided by SyndiGate Media Inc. (
Times of Oman
05-05-2025
- Business
- Times of Oman
Oman CX Forum 2025 to drive conversation on the future of customer experience
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space.
