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Free Malaysia Today
4 days ago
- Free Malaysia Today
No sabotage, cyberattack suspected in autogate glitch
The huge crowd at the BSI complex in Johor Bahru where the autogates for foreigners failed to function. (Facebook pic) PETALING JAYA : There are no signs of sabotage or cyberattack in the disruption of the automatic gate system for foreign visitors. Malaysian Border Control and Protection Agency director-general Shuhaily Zain said the incident was believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency. This slowed down the cross-checking process, he was quoted as saying by Bernama at a press conference at KLIA Terminal 1 today. 'So far, there is no indication of a cyberattack. 'Let us carry out a thorough investigation to determine the actual cause,' he said. Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for the inconvenience caused by the disruption of the system and assured the public that steps would be taken to prevent a recurrence. The autogate system disruption was reported to have occurred on Friday and persisted until yesterday evening. Congestion and long queues were observed at several key entry points, including KLIA's Terminals 1 and 2, as well as the Bangunan Sultan Iskandar (BSI) and Sultan Abu Bakar customs, immigration and quarantine complexes in Johor Bahru. The agency implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the checkpoints. Johor menteri besar Onn Hafiz Ghazi said the incident risked tarnishing the image of the state and nation as the complex at BSI was one of the busiest in the region. He called on federal authorities to prevent a recurrence of the system disruption. The situation at BSI returned to normal at 10pm yesterday. Singaporean Narziah Shakor, 55, said many travellers were left standing in long queues for three to four hours.


Borneo Post
5 days ago
- Borneo Post
Disruption of autogate system
The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. – Bernama photo SEPANG (July 20): No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today. Mohd Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for any inconvenience caused by the disruption of the system and assured the public that steps are being taken to prevent a recurrence. The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. As a result, congestion and long queues were observed at several key entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In response, the AKPS implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the affected checkpoints. Meanwhile, a survey by Bernama at the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine Complex (CIQ) in Johor found that entry and exit traffic was moving smoothly today, with no signs of congestion, unlike the previous day due to a disruption to two e-gate systems that began on Friday. Johor Public Works, Transport, Infrastructure and Communications Committee chairman Mohamad Fazli Mohamad Salleh, when contacted, confirmed that the e-gate systems were fully restored as of 10 pm yesterday. Meanwhile, Singaporean Narziah Shakor, 55, shared her experience, saying the disruption had caused significant inconvenience for many travellers, some of whom were left standing in long queues for hours. Narziah, who lives in Bedok, said her son had advised her not to travel to Johor yesterday due to widespread reports of severe congestion, which left many stranded for over three hours. 'Alhamdulillah, everything is back to normal today, and the process is smooth. But yesterday was quite bad…many people had to stand for three to four hours,' said the Singapore-based civil servant. – Bernama


The Sun
5 days ago
- The Sun
Autogate system disruption at KLIA not due to cyberattack
SEPANG: No signs of sabotage or cyberattack were detected following the disruption of the automatic gate system for foreign visitors, according to Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He explained that the issue likely stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, slowing down cross-checking procedures. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he said during a press conference at Kuala Lumpur International Airport (KLIA) Terminal 1. Mohd Shuhaily confirmed that all affected autogates for foreign visitors are now fully operational. He apologised for the inconvenience caused and assured the public that preventive measures are being taken to avoid future disruptions. The system malfunction, which began last Friday and lasted until yesterday evening, caused congestion at major entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration, and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. To manage the situation, AKPS activated all manual counters and deployed additional personnel to ease visitor flow. - Bernama

Barnama
5 days ago
- Barnama
Disruption Of Autogate System: No Elements Of Sabatoge, Cyber Attack
SEPANG, July 20 (Bernama) -- No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today.