Latest news with #NitinSeth
Entrepreneur
2 days ago
- Business
- Entrepreneur
Conversive Acquires VoxGenie to Advance Human-Centric Voice AI Across Channels
The move strengthens Conversive's omnichannel capabilities by adding advanced, real-time voice automation to its suite of tools that includes SMS Magic. You're reading Entrepreneur India, an international franchise of Entrepreneur Media. Conversive, a Pune-based leader in AI-driven CRM engagement, has announced the acquisition of VoxGenie, a rising player in the voice AI space. The move strengthens Conversive's omnichannel capabilities by adding advanced, real-time voice automation to its suite of tools that includes SMS Magic. The combined platform now supports seamless, intelligent conversations across SMS, WhatsApp, email, chat, and voice. "Voice is not just another channel, it's the most human form of communication," said Nitin Seth, CEO and Co-founder of Conversive. "With this acquisition, we're enhancing our ability to deliver natural, compliant, AI-powered voice interactions, built to work alongside SMS, chat, and messaging apps. This empowers brands to deliver multilingual customer journeys that begin anywhere and continue everywhere." VoxGenie's team has been integrated into Conversive and now leads the development of voice AI initiatives. Their platform has gained recognition for its voice-first experiences, particularly in sectors demanding empathy and precision. These include healthcare, education, financial services, and legal support. The upgraded Conversive platform now includes capabilities such as voice-activated lead qualification, appointment scheduling, and document collection. It also provides automated post-call summaries and real-time assistance for agents, boosting operational productivity. Conversations can effortlessly move between channels, offering customers a personalized and uninterrupted experience. "Our vision has always been to make voice conversations as intelligent and frictionless as messaging," said Viren Baid, former Co-founder of VoxGenie and now Head of Voice AI at Conversive. "Joining Conversive allows us to scale that vision across India, North America, and Southeast Asia." Crucially, Conversive's solutions are built with compliance at their core. The platform adheres to international standards including TCPA, HIPAA, and GDPR, ensuring businesses can engage customers securely and responsibly. This strategic acquisition highlights Conversive's ambition to reshape customer engagement by unifying voice and digital channels under one AI-powered engine. With the addition of VoxGenie's technology, businesses can move beyond traditional IVR systems and offer context-aware, human-like voice experiences that foster trust and responsiveness at scale.
United News of India
2 days ago
- Business
- United News of India
Conversive acquires VoxGenie to accelerate future of omnichannel, multimodal voice AI engagement
Business Economy Pune, July 17 (UNI) Conversive, the city-based leader in AI-powered CRM engagement, today announced its acquisition of VoxGenie, an emerging innovator in voice AI. This strategic move adds real-time, human-like voice automation to the SMS Magic and Conversive platform suite—advancing the company's mission to deliver natural, intelligent conversations across voice, SMS, WhatsApp, email and chat, all powered by a unified AI orchestration engine that transcends language barriers, said a release here. This acquisition marks a major milestone for Conversive, positioning it as the first truly omnichannel and multimodal engagement platform. By combining rich, natural voice interactions with advanced conversational automation, Conversive delivers a breakthrough solution for multilingual, AI-powered customer service. "With this acquisition, we're enhancing our ability to deliver natural, compliant, AI-powered voice interactions, built to work alongside SMS, chat, and messaging apps empowering brands to deliver seamless, compliant, and multilingual customer journeys that begin anywhere and continue everywhere," said Nitin Seth, CEO & Co-founder, Conversive. Key features of the platform include voice-activated lead qualification and nurturing, appointment scheduling, and document collection, all accessible through natural voice interactions. The platform also delivers automated post-call summaries and real-time agent assistance to boost operational efficiency. Additionally, Conversive supports multilingual voice workflows with effortless transitions to SMS, WhatsApp, or live agents, ensuring a seamless and personalised customer experience across channels. UNI SP SS
Business Wire
28-04-2025
- Business
- Business Wire
Incedo Achieves AWS Data and Analytics Competency Status
BUSINESS WIRE)-- Incedo Inc., a leading provider of AI, Data, and Digital Transformation solutions, is pleased to announce that it has achieved the Amazon Web Services (AWS) Data and Analytics Competency status. This recognition underscores Incedo's technical expertise in helping customers implement tools and best practices to maximize returns from their data. 'We are honored to achieve AWS Data and Analytics Competency status,' said Nitin Seth, Co-Founder and CEO of Incedo Inc. 'This recognition reflects our unwavering commitment to empowering businesses to transform their data into valuable insights using AWS technologies. By combining our AI and data science expertise with powerful tools from AWS, we deliver scalable, innovative solutions that address complex business challenges and drive meaningful outcomes for our clients.' Incedo is actively working to integrate its platforms and solutions on AWS and make them available in AWS Marketplace. Notable customer successes include: Partnering with a wealth management firm for enterprise-wide cloud migration Developing a cloud-native Open Banking API platform for a leading American bank Patient data and journey diagnostics for early warnings of patient risks for a Life Sciences client Building a Network Analytics Platform using AWS Glue and machine learning (ML) models for a leading Industrial Networking Solutions firm Incedo's AI-at-Scale Approach Delivering ROI from AI-at-scale is at the core of Incedo's strategy, amplifying its ability to help enterprises integrate AI capabilities seamlessly into operations and drive meaningful transformation. By focusing on scalable, high-impact implementations, Incedo ensures that businesses can harness the full power of AI to enhance efficiency, optimize decision-making, and unlock new opportunities for growth and innovation across various industries. Coupled with advanced data and analytics capabilities, Incedo allows organizations to extract valuable insights from their data, driving informed decisions and fostering continuous innovation through data-driven decision-making. Innovative AI and Data-Led Products Incedo's proprietary products— Incedo Lighthouse and Incedo Brainspark —are instrumental in accelerating digital transformation for its customers: Incedo Lighthouse: A cutting-edge, AI-driven autonomous platform powered by GenAI that provides end-to-end analytics and insights, allowing organizations to navigate their digital transformation journey with clarity and precision. Incedo Brainspark: A GenAI enablement platform designed to help enterprises scale AI-driven solutions efficiently while maximizing return on investment. With deep contextualization to enterprise data, Incedo Brainspark ensures AI is not just accurate but also relevant and effective. These products empower businesses to unlock new revenue streams, improve operational efficiency, and enhance customer experience by leveraging state-of-the-art AI and data capabilities from AWS. As an AWS Advanced Consulting Partner for over five years, Incedo has completed 50+ AWS projects across multiple disciplines. With a team of over 450 AWS-certified practitioners, Incedo holds AWS competencies in Financial Services, DevOps Consulting, Migration & Modernization, and Cloud Operations, and is a member of the AWS Migration Acceleration Program (MAP). The AWS Data and Analytics Competency designation highlights Incedo's expertise in utilizing advanced data and AI services from AWS to empower businesses. By leveraging data lakes, analytics, and ML models, Incedo helps organizations optimize operations, accelerate decision-making, and unlock the full potential of their data. AWS allows scalable, flexible, cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
