Latest news with #NowAssist
Yahoo
20-05-2025
- Business
- Yahoo
Pathways Consulting Group Recognized by ISG in the 2025 ServiceNow Ecosystem Partners Report
Independent research firm recognizes Pathways for Consulting, Implementation & Integration and Managed Services excellence in the ServiceNow ecosystem. OLYPHANT, Pa., May 20, 2025 /PRNewswire/ -- Pathways Consulting Group has been recognized as a Contender in the ISG Provider Lens 2025 - ServiceNow Ecosystem Partners. The firm earned this distinction across all three evaluation categories: Consulting Services, Implementation and Integration, and Managed Services. The report by Information Services Group (ISG), a leading global technology research and advisory firm, highlights Pathways' ability to deliver value throughout the entire ServiceNow lifecycle. ISG's evaluation confirms the company's track record of providing high-quality, future-ready solutions that incorporate ServiceNow's latest innovations, including AI/ML and Now Assist. "This acknowledgment by ISG means so much because it celebrates the work our team puts in every day," said Mary Manzo, CEO of Pathways Consulting Group. "Recognition like this doesn't happen without extraordinary people. We've built something special together, and I'm proud of how we continue to show up for each other and for our clients." The ISG report also underscored Pathways' forward-thinking capabilities, positioning the company to support clients in modernizing operations and accelerating digital transformation. Backed by a passionate team and a decade of proven results, Pathways remains committed to delivering thoughtful, agile ServiceNow solutions that grow with clients and meet the challenges of tomorrow, today. About Pathways Consulting Group We are ServiceNow experts. At Pathways, we listen. We care. We execute. As a ServiceNow Elite Partner, Pathways Consulting Group has been helping clients unlock productivity, fuel efficiency and accelerate the path to digital transformation for over a decade. From financial services to media/entertainment, high-tech to retail, we help organizations across industries automate processes, saving them time and man-hours, leading to a faster realization of ROI and employee adoption of ServiceNow. We've earned and have always maintained a high (4.85/5) customer satisfaction score for over fifteen years, and have earned our reputation for strategic and technical excellence as well as our flexible, collaborative approach and proven outcomes. Media Contact:Jeff GiovinazzoPresident, Pathways Consulting Groupjeff@ View original content: SOURCE Pathways Consulting Group Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
13-05-2025
- Business
- Yahoo
How ServiceNow became a $200 billion powerhouse: CFO Gina Mastantuono on growth, AI, and strategic expansion
CFOs are called on to understand their business in granular detail while also maintaining a bird's-eye view of the company's financial, operational, and strategic landscape. According to Gina Mastantuono, president and CFO of ServiceNow, the company is positioned as a powerhouse in enterprise technology. 'Last year, we crossed $10 billion in revenue, one of only a handful of software companies ever to do that,' Mastantuono told Fortune. She joined ServiceNow as finance chief in January 2020, after serving as CFO at Ingram Micro and Revlon. Four years ago, ServiceNow's market cap was over $100 billion; it has now surpassed $200 billion, she said. The company has grown from nearly 11,000 employees to about 26,000, and the stock price has nearly tripled, she added. Led by CEO Bill McDermott, ServiceNow was originally known for automating IT support requests. Over the past several years, it has expanded into other fields, notably employee workflows such as HR service delivery and operations, and more recently, customer relationship management (CRM). The move into CRM represents a strategic expansion and puts ServiceNow in competition with companies like Salesforce. ServiceNow, which debuted on the Fortune 500 in 2023 and last year moved up 67 spots, has grown its subscription revenue at a 26% compound annual growth rate from 2020 to 2024, reaching $10.6 billion last year. The company added $2 billion in organic revenue in 2024, ending with $22.3 billion in remaining performance obligations. Seventy percent of existing customers increased their investment, contributing to a 120% net expansion rate. Over the past four years, ServiceNow customers with contract values exceeding $5 million have seen their contracts grow by an average of 40% through upsells and additional services. Its AI experience, Now Assist, surpassed $250 million in average contract value, with a projected $1 billion contribution by 2026. 'I've had a front-row seat for what I think is one of the most remarkable growth trajectories in enterprise tech,' Mastantuono said. During its investor day last week, ServiceNow announced it expects to achieve $12.7 billion in revenue on a constant currency basis in 2025, maintaining a 32% free cash flow margin. Although there's skyrocketing growth, Big Tech companies like ServiceNow have had to navigate a tumultuous market this year, which has brought see-sawing stock prices due to investor concerns over Trump administration tariff policies announced in April, potential cuts to government software spending, and currency fluctuations. Most recently, this week's reversal by the Trump administration from its initial trade strategy spurred stocks to rise. ServiceNow's recent Q1 results—strong earnings, upbeat guidance, and public sector growth—have helped alleviate investor concern, according to Mastantuono. For Q1, the company reported over 30% year-on-year growth in the U.S. public sector, securing six new customers, including one federal agency. Eleven federal contracts exceeded $1 million, up from eight a year earlier; two of those deals topped $5 million. 'The need to modernize and digitize IT across government agencies is still so broad,' Mastantuono said. ServiceNow is doubling down on AI 'agents' that automate workflows for customers. On May 6, the company launched its new AI Control Tower, which encompasses agents, applications, models and new workflows. It also recently announced the acquisition of Moveworks for $2.85 billion. ServiceNow is using its own AI agent products internally, driving $350 million of value across the company and seeing 20% productivity increases across customer, HR, and IT support, Mastantuono said. In a time when the AI race is heating up, she sees this as a competitive advantage. Mastantuono took on the role of president in January, in addition to finance chief. Not only does she meet with clients to help them use the company's products to navigate uncertainty, but she also does the same internally. 'What I'm doing in my new role is ensuring that AI is going to drive real productivity across the organization,' Mastantuono said. A modern CFO's job is to be the business strategist, she said. This story was originally featured on
Business Wire
07-05-2025
- Business
- Business Wire
Brazil Taps Into ServiceNow Ecosystem for AI, Automation
SíO PAULO--(BUSINESS WIRE)--Enterprises in Brazil are embracing new technologies from ServiceNow and its ecosystem partners as they pursue AI integration, process automation and overall digital transformation, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. ServiceNow is a core element of digital transformation strategies at a growing number of organizations in Brazil. The company and its partners are developing solutions to meet the specific needs of key industries in Brazil. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil finds that the use of ServiceNow has been growing steadily, especially in the healthcare, financial services, manufacturing and telecommunications industries. Enterprises are extending their use of ServiceNow beyond IT service desks and increasing their use of AI and generative AI, while the local ServiceNow ecosystem continues to grow significantly. 'ServiceNow is a core element of digital transformation strategies at a growing number of organizations in Brazil,' said Bill Huber, partner, digital platforms and solutions, for ISG. 'The company and its partners are developing solutions to meet the specific needs of key industries in Brazil.' Led by large enterprises, companies in Brazil are beginning to use ServiceNow in finance, human resources, supply chain, customer service and other areas, ISG says. Integrating ServiceNow with enterprise resource planning (ERP), customer relationship management (CRM) and HR systems enables companies to centralize data, automate complex workflows and eliminate departmental silos. This fosters greater agility and better employee and customer experiences, while increasing productivity and innovation. A growing number of organizations in Brazil are adopting AI solutions and using ServiceNow's Now Assist feature, Generative AI Controller and integration with Microsoft Copilot, the report says. They are applying AI and GenAI solutions to tasks including automated knowledge base creation, predictive maintenance and workflows based on natural language. ServiceNow is a major factor in the growth of hyper-automation in Brazil, ISG says. Using platforms such as ServiceNow, companies are combining AI, robotic process automation, machine learning and system integration for automation that increases productivity and lowers costs. Examples include automation of agribusiness logistics and healthcare administrative processes. To meet evolving enterprise demands, ServiceNow managed services are shifting from simply monitoring traditional metrics such as uptime and ticket resolution times to tracking outcomes such as return on investment. There is a growing use of customized dashboards for key metrics, proactive alerts and advanced analytics. 'ServiceNow is increasingly important to Brazilian companies as they seek to streamline operations and control costs,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'Its growing provider ecosystem helps enterprises embrace AI and automation.' The report also examines other ServiceNow-related trends affecting Brazilian enterprises, including the continued growth of ServiceNow training programs and the recent introduction of new provider specializations. For more insights into ServiceNow-related challenges facing enterprises in Brazil, plus ISG's advice for addressing those challenges, see the ISG Provider Lens™ Focal Points briefing here. The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil evaluates the capabilities of 29 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow. The report names Accenture; AOOP, An NTT DATA Company; Capgemini; Deloitte, EDX — Extreme Group and Wipro as Leaders in all three quadrants. It names Alparservice as a Leader in two quadrants. IBM and The Cloud People are named as Leaders in one quadrant each. In addition, Cask Brazil and Kyndryl are named as Rising Stars — companies with a 'promising portfolio' and 'high future potential' by ISG's definition — in one quadrant each. Customized versions of the report are available from AOOP, An NTT DATA Company and EDX — Extreme Group. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Times
06-05-2025
- Business
- Business Times
ServiceNow eyes US$1 billion revenue for AI product by 2026
[NEW YORK] ServiceNow said its flagship artificial intelligence (AI) software product will hit US$1 billion in annual contracted business by next year. The new 2026 guidance for the generative AI product, dubbed Now Assist, was given on Monday (May 5) by chief financial officer Gina Mastantuono during the company's annual conference. Currently, the product has more than US$250 million in annual contract value, which is the amount customers have agreed to pay for it each year, she added. ServiceNow makes software applications that help companies organise and automate their personnel and information technology operations. Like many peers, ServiceNow has spent the last two years baking generative AI features into its products. It offers a more expensive subscription tier with those tools, which carry out tasks based on prompts from users. The stock has jumped 20 per cent since Apr 23, when the Santa Clara, California-based company gave a forecast for sales growth in the current quarter that topped analysts' estimates, suggesting demand for its software remains resilient amid uncertainty about the economic effects of escalating US tariffs. Some customers are spending 60 per cent more on ServiceNow products after upgrading for access to the AI features, Mastantuono said. 'The agentic AI capabilities are compelling and these double upgrades make for some really great math,' she said. Analysts project ServiceNow's annual revenue will top US$13 billion this year. BLOOMBERG
Bloomberg
05-05-2025
- Business
- Bloomberg
ServiceNow Eyes $1 Billion Revenue for AI Product by 2026
ServiceNow Inc. said its flagship artificial intelligence software product will hit $1 billion in annual contracted business by next year. The new 2026 guidance for the generative AI product, dubbed Now Assist, was given Monday by Chief Financial Officer Gina Mastantuono during the company's annual conference. Currently, the product has more than $250 million in annual contract value, which is the amount customers have agreed to pay for it each year, she added.
