Latest news with #RP-SanjivGoenkaGroup
Business Upturn
29-05-2025
- Business
- Business Upturn
Firstsource launches Gigsourcing Platform to streamline gig economy workforce
By Aman Shukla Published on May 29, 2025, 16:13 IST Firstsource Solutions Limited, a company within the RP-Sanjiv Goenka Group, has introduced the Firstsource Gigsourcing Platform, a new crowdsourcing tool aimed at enhancing how businesses utilise the gig economy. This platform is part of Firstsource's relAI suite of AI-driven solutions and connects companies with skilled freelance workers worldwide. It offers a workforce model designed to be flexible, scalable, and cost-efficient, addressing common challenges related to hiring, managing, and coordinating gig workers. According to Ritesh Idnani, Managing Director and CEO of Firstsource, the Gigsourcing Platform represents a significant step in the company's UnBPO approach. The platform combines AI technology, industry knowledge, and access to a global freelance talent pool to help organizations adapt to the changing nature of work, which is becoming more decentralized and digital. The goal is to enable clients to operate more efficiently and effectively by adopting a new way of managing work. The platform provides features that support both enterprises and gig workers. For businesses, it simplifies the process of creating projects, onboarding freelancers, and tracking performance to ensure smooth execution. For gig workers, it offers easy registration, access to available projects, and automated payment processes to improve their overall experience. Functionality within the platform includes onboarding processes that comply with regional regulations, management of user roles and access, qualification tests to ensure freelancers meet required standards, and integration options such as single sign-on to streamline operations. Payment systems are designed to be straightforward, helping gig workers receive their earnings without difficulty. The platform also offers software-as-a-service capabilities that allow organizations to maintain a private group of freelancers and manage internal resource allocation alongside external talent. This launch builds on Firstsource's earlier release of the Agentic AI Studio, further demonstrating the company's focus on transforming work processes through technology. Together, these platforms aim to reshape how tasks are sourced, performed, and scaled in the modern workforce. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Business Upturn
22-05-2025
- Business
- Business Upturn
Firstsource partners with Sanas to enhance customer conversations with AI
By Aman Shukla Published on May 22, 2025, 15:56 IST Firstsource Solutions Limited, a provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced a partnership with Sanas, a company offering real-time speech understanding solutions. This collaboration brings accent translation technology into Firstsource's customer service operations. As part of Firstsource's UnBPOᵀᴹ strategy, the integration of Sanas' Real-Time Accent Translation aims to improve customer-agent communication. The solution enables real-time, speech-to-speech accent conversion, helping agents and customers understand each other more clearly regardless of regional accents. This is intended to reduce communication challenges and improve service efficiency. According to Firstsource, the technology supports an AI-driven approach to customer experience and has shown measurable impact in early use cases. Reported benefits from similar deployments in other organizations include: 17% increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 tech firm 18% reduction in average handling time (AHT) 22% improvement in Customer Satisfaction (CSAT) 95% agent adoption rate No recorded cases of customers requesting to switch agents due to accent issues The technology is applicable across various industries, offering scalable support for voice-based customer interactions. The collaboration supports Firstsource's broader digital transformation efforts, focusing on operational efficiency and improved customer engagement through AI-powered solutions. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
India Gazette
19-05-2025
- Sport
- India Gazette
Mysuru royal family members Pramoda Devi Wadiyar, Yaduveer Krishnadatta Chamaraja Wadiyar visit Tirumala Temple
Tirumala (Andhra Pradesh) [India], May 19 (ANI): Pramoda Devi Wadiyar, member of the erstwhile Mysuru royal family, and royal scion of Wadiyar Dynasty Yaduveer Krishnadatta Chamaraja Wadiyar visited Lord Venkateswara temple in Tirumala to offer their prayers to Lord Venkateswara on Monday. The temple, dedicated to Lord Venkateswara, considered an incarnation of Lord Vishnu, is one of the most visited religious sites in India, attracting millions of devotees annually. While speaking to the media outside the Lord Venkateswara temple, Pramoda Devi, part of the Mysuru royal family, said that they donated two large silver perpetual lamps, each weighing 50 Kilograms, to continue the legacy of the then Maharaja of Mysuru. 'Around 300 years ago, the then Maharaja of Mysore donated traditional lamps that are lit inside the sanctum sanctorum. Continuing this legacy, we donated two large silver perpetual lamps, each weighing 50 kilograms. I am blessed for this opportunity to continue the legacy of the footsteps of my illustrous predecessors today' On the same day, the actress Jayachitra also visited the Lord Venkateswara Temple. Recently, RP-Sanjiv Goenka Group chairman and owner of Lucknow Super Giants IPL team, Sanjiv Goenka, and his family visited Tirupati Tirumala temple and offered prayers. The visit of Sanjiv Goenka and his family to the temple came a day ahead of the restart of this season of Indian Premier League. IPL was suspended for a week due to tensions between India and Pakistan. (ANI)
News18
18-05-2025
- Sport
- News18
LSG Owner Sanjiv Goenka Offers Prayers At Tirupati Temple
RP-Sanjiv Goenka Group chairman and Lucknow Super Giants (LSG) owner Sanjiv Goenka, along with his family, visited the Tirumala Tirupati temple and offered prayers. The temple, dedicated to Lord Venkateswara — believed to be an incarnation of Lord Vishnu — is one of the most visited religious sites in India, drawing millions of devotees annually. Their visit came a day before the Indian Premier League (IPL) resumed after a week-long suspension due to tensions between India and Pakistan.
NDTV
16-05-2025
- Sport
- NDTV
LSG Owner Sanjiv Goenka Offers Prayers At Tirupati Tirumala
RP-Sanjiv Goenka Group chairman and owner of Lucknow Super Giants IPL team, Sanjiv Goenka, and his family visited Tirupati Tirumala temple and offered prayers. The temple, dedicated to Lord Venkateswara, considered an incarnation of Lord Vishnu, is one of the most visited religious sites in India, attracting millions of devotees annually. The visit of Sanjiv Goenka and his family to the temple came a day ahead of the restart of this season of Indian Premier League. IPL was suspended for a week due to tensions between India and Pakistan. #WATCH | Andhra Pradesh: RP-Sanjiv Goenka Group chairman and owner of Lucknow Super Giants IPL team, Sanjiv Goenka and his family visit Tirupati Tirumala temple and offer prayers. (Video: Tirumala Tirupati Devasthanams - TTD) — ANI (@ANI) May 16, 2025 Earlier on Thursday, Lucknow Super Giants (LSG) pacer Mayank Yadav was ruled out of the remainder of the Indian Premier League (IPL) due to an injury. IPL issued a statement announcing the decision. Yadav, 22, has been replaced by the New Zealand pacer Will O'Rourke. He is down with a back injury. "Lucknow Super Giants (LSG) have roped in New Zealand pacer, William O'Rourke, as an injury replacement for Mayank Yadav," the statement said. "Yadav sustained a back injury and is ruled out for the remainder of the season," added the statement. O'Rourke will be his replacement at a reserve price of Rs 3 crore. Rourke has represented New Zealand in five T20Is, taking five wickets at an average of 28.60. In 38 T20s, he has taken 37 wickets at an average of 26.05.
