Latest news with #Rapido
India Today
8 hours ago
- India Today
Delhi man claims drunk Rapido driver took his phone, didn't let him get off cab
A Delhi-based man detailed a harrowing experience with a Rapido cab driver as he alleged that the driver was drunk and unfit to operate the vehicle. The incident, shared on Reddit's 'r/Delhi' subreddit, has sparked strong reactions online. 'I booked a cab from Bawana using Rapido. The dude was so drunk he totally wasn't in control of the vehicle. When I tried to use SOS on Rapido, he literally took my phone and said, 'map chal to rhaa hai,'' the man wrote in his viral went on to narrate his attempts to get help. 'I kept looking for traffic police or some personnel. I even faked like I had to stop and all, but no one was around. I even asked him to stop, saying I'd take the metro, but the dude didn't budge,' he said. According to him, the ordeal lasted nearly 40 minutes before he diverted the cab to a police station. 'I got out and told them the driver was drunk. One guy literally said, 'to kyaa hua' (So, it's not a big deal). Then the HC asked me to report to the station. I did, but when I came outside, the personnel were nowhere to be found,' he man further alleged that the driver chased him after the ride, demanding payment. 'I tried calling Rapido support. They didn't answer for an hour. The dude had the audacity to chase me, saying I didn't pay. When I confronted him, saying he was drunk, he said, 'haan bhai pii h subh but nashe nhi h,'' the man passenger also shared screenshots of his chat with Rapido's customer support. In response, Rapido stated, 'At Rapido, we prioritise delivering excellent customer service, and the captain's behaviour is unacceptable. We have issued a final warning and will closely monitor him. Any further misconduct will result in strict action, including possible termination.'Take a look at the post here: Social media users slammed the platform's 'poor' support. 'Customer care of almost ALL companies sucks these days. Most of them are with (1) Chat Bot / automated response (2) people with zero brains who don't apply their mind while responding,' a user user shared, 'Rapido customer care is really bad. I had a similar incident when the driver cancelled the ride after being rude, and their support didn't even connect me to an executive.'One of the users recounted a frightening ride: 'I was travelling late at night. The driver drove very rashly, over 100 kmph, and I was scared for my life. After reaching, he asked for extra money. I paid because I didn't want to argue. Rapido only gave me credits for the extra money I paid. I don't think they took action against the driver. Such a terrible company,' they said. advertisementOthers pointed out discrepancies in vehicle details on the app. 'Multiple experiences where the ride was safe, but the vehicle number was different from what was shown on the app,' a user has yet to release an official statement regarding the viral complaint.- EndsMust Watch
Time of India
a day ago
- Business
- Time of India
No obvious threat, says Eternal CEO Goyal on new entrants in food delivery space
Synopsis This follows ride-hailing platform Rapido getting ready to roll out the pilot of its food delivery app, Ownly, in Bengaluru in the next few days, starting with Koramangala, HSR, and Sarjapur localities. Rapido is charging 8-15% commission from restaurants, compared to 16-30% by rivals Zomato and Swiggy.
New Indian Express
2 days ago
- Automotive
- New Indian Express
'We are open to all pricing models'
Ride-hailing Uber, which is facing heat from Rapido with its driver-friendly monthly platform fee model, says it's open to any model that helps drivers who number 1.4 million now. The San Francisco-based rider app entered the country in 2012 with just one product in one city and today boasts of close to a dozen offerings across 125 cities, most of which are locally developed and unique to this market. Uber India president Prabhjeet Singh tells Benn Kochuveedan that it grew a whopping 40% in terms of driver additions from 1 million in 2023 to 1.4 million in 2024. Your rival Rapido with its monthly platform model as against your 30% commission model from each ride is drawing a lot of attention forcing Ola to follow suit. What is your approach to this pricing model and what will be the impact on your revenue if switched to this one? We are open to all pricing models that help our driver partners. In fact, we are testing a model that's based on a monthly fee model in some cities. All our services are based on the feedback from customers and our driver partners. That we've added 0.4 million new driver partners in 2024—from 1 million in the previous year to 1.4 million—is a testimony to the success of our business model. The way we operate is not necessarily about what others do. What we care for is our partners' profitability and choices. This is a competitive market and we are continuously innovating--whether it's our features, or the way we work with drivers. We offer different operating models to our partners. For example, our auto business runs on a subscription model, we also offer different models in some cities for cabs. There is no one uniform answer, that's the power of a very diverse business and you literally can actually customize according to market demands. What we want to make sure is that irrespective of the way drivers engage with our platform, their earnings should be fair, stable, and transparent. Yes, multiple pricing models are in the market and we'll continue to iterate with drivers to ensure that they have choices. That 4 lakh new drivers came onto our platform last year alone means drivers are choosing to work with us despite having the choice of working with multiple platforms. You've nearly a dozen products here. How many of them are profitable? A very large percentage of our products are profitable. We don't report product-level profitability but at the end of the day the fact that we are growing rapidly means we are running a profitable business. We make enough money to reinvest in other new products. Our disciplined operations allow us to reinvest in categories which are future markets, so it's a portfolio of products that we manage. India business is growing strong, we continue to have a very sustainable business, and we're reinvesting profits from one part of the business to other parts. As a policy we don't publish specific revenue numbers. How is Uber Green doing? What's preventing its faster adoption? As the largest ride-hailing platform we must lead the industry by being a catalyst. For more EVs to come to our platform, I think OEMs have to come together, financing has to improve, more fleet partners with EVs have to come forward, and finally consumers have to opt for a green car which is costlier than a normal ride. We launched Uber Green about two years ago and it is now live in five cities, including Mumbai and over 20,000 EVs are on our network now. At the end of the day it comes down to an economic choice for the driver. Pricing is the biggest speed bump I would say. Ride-hailing vehicles tend to run longer, they need a certain range, price points need to be lower, there must be the right charging infrastructure. So we are trying to solve for it by working with fleet partners, recognising that they will be able to make those investments in creating captive hubs, they are able to purchase those assets but that takes time. Also the resale market for EVs is still to fully play out. Many of your services like Ubermoto, Uber Shuttle don't have licences in many cities? Transport is a concurrent subject and every state has its own rules and regulations. What we're doing is as we innovate and pilot new services we simultaneously work with respective state administrations and educate them on the need to give customers mobility choices.
News18
2 days ago
- News18
Rapido Directors Booked For Allegedly Providing Illegal Bike Taxi Services In Mumbai
Last Updated: The Mumbai Police have filed second FIR against Rapido for allegedly providing illegal bike taxi services. The complaint was lodged by RTO inspector Harshal Sose. The Mumbai Police have registered an FIR against directors of ride hailing app Rapido for allegedly operating illegal bike taxi services in the city. This is the second FIR registered against the bike taxi aggregator. Earlier in June, a case against Rapido was registered at Azad Maidan Police Station on similar lines. The latest case was registered after six regional transport office (RTO) officers in the city booked bike taxis on Rapido recently, after learning that the company was offering the service illegally. The case against Rapido directors has been registered under sections 223 (disobedience of lawful orders issued by public servants) and 318 (cheating) of the Bharatiya Nyaya Sanhita, 2023, and relevant sections of the Motor Vehicles Act. It is learnt that the FIR was registered on the basis of a complaint lodged by Harshal Sose, an inspector at the Mumbai West RTO in Andheri. Earlier, Maharashtra transport commissioner Vivek Bhimanwar had directed RTOs to crack down on bike taxis across the Mumbai Metropolitan Region (MMR) as companies such as Rapido, Ola and Uber were ferrying passengers without obtaining mandatory permits. These guidelines were recommended by a state-appointed committee to curb the unsafe practice of pooling non-transport vehicles for commercial purposes. However, platforms like Rapido and Uber have allegedly continued to operate bike taxis without permits. According to officials, Rapido was served a notice on April 29 to immediately cease illegal operations. But the company allegedly did not comply. Earlier this month, acting on an order from the transport commissioner, senior RTO officials instructed their staff to book rides using bike taxis and verify compliance. On July 16, six officers from the Andheri RTO did just that and found that Rapido bike taxis were still operating in violation of the rules. Following this, a case was registered against Rapido's directors at Amboli police station. view comments First Published: July 20, 2025, 13:18 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Hindustan Times
3 days ago
- Hindustan Times
Rapido directors booked for providing illegal bike-taxi service
MUMBAI: The police have registered an FIR against the directors of ridesharing company Roppen Transportation Services Private Limited for allegedly operating an illegal bike taxi aggregator service under the Rapido brand. Mumbai, India - October 30, 2020: Mumbai residents now have an option to use a bike taxi to reach a particular destination faster despite heavy traffic. Transport authorities have given permission for bike taxis to operate; the first such service was launched on Friday. Commuters will be able to book a bike taxi by downloading the Rapido mobile phone application. Passengers will have to create an account on the mobile application. The facility is available on both android and IOS platforms. The case was registered after six regional transport office (RTO) officers in Mumbai booked bike taxis on Rapido recently, after learning that the company was illegally offering the service. 'We have registered a case against the directors of Rapido under sections 223 (disobedience of lawful orders issued by public servants) and 318 (cheating) of the Bharatiya Nyaya Sanhita, 2023, and relevant sections of the Motor Vehicles Act,' said a police officer from the Amboli police station. The FIR was registered based on a complaint lodged by Harshal Sose, 41, an inspector at the Mumbai West RTO in Andheri. HT had reported on July 4 about Maharashtra transport commissioner Vivek Bhimanwar directing RTOs to crack down on bike taxis across the Mumbai Metropolitan Region (MMR) as companies such as Rapido, Ola and Uber were ferrying passengers without obtaining mandatory permits. The order came a day after state transport minister Pratap Sarnaik, under an alias, booked a Rapido bike taxi from Mantralaya to Dadar to expose the platform's illegal operations in the state. While the state government recently legalised bike taxis, operators can only use electric two-wheelers and need proper licences, including yellow commercial number plates. A state-appointed committee recommended these regulations to prohibit the pooling of non-transport vehicles by aggregators to ensure the safety of passengers. However, platforms such as Rapido have allegedly flouted these regulations. Last month, too, police cases were registered against Uber and Rapido for operating illegal bike taxi services. On April 29, Rapido was served with a notice to stop the illegal bike taxi services, said the officer quoted earlier. Following the transport commissioner's order earlier this month, senior RTO officials ordered their subordinates to take bike taxi rides and then take action against them. Accordingly, on July 16, six RTO officers booked rides in Andheri and found that bike taxis were still operating illegally without permits, the officer added. The Andheri RTO officers then registered a case against Rapido's directors at the Amboli police station. HT reached out to Rapido for a comment but didn't get a response until the time of going to press.
