Latest news with #RyanMcDonnell
South Wales Guardian
11-07-2025
- Business
- South Wales Guardian
Lidl trialling new 'VAR-style' self-service checkouts in UK
The new self-service checkout systems feature "non-scan technology", which detects when a shopper fails to scan an item. Playback clips, recorded by cameras at the till, will then be shown to shoppers on a screen if they scan items incorrectly. If the error is not rectified, an assistant will need to step in before customers can pay, according to The Grocer. The new checkout system is said to be Lidl's "latest bid to tackle theft". Lidl's customer privacy notice, according to The Grocer, says: "Some of our cameras may also use non-scan detection technologies as part of the checkout process. "Any cameras using non-scan detection technologies are only active at our store checkouts and self-checkouts.' It adds: "Any non-scan technologies used on our checkouts and self-checkouts cameras are only used to identify non-scanned items, prevent inventory loss and will always involve human intervention. "All facial images collected as part of our non-scan detection cameras are pixelated and no facial recognition technologies are used.' Currently, the new checkout systems are being trialled at two stores in London, and Lidl said "it has no current plans to roll out the non-scan detection technology more widely". .@LidlGB trialling 'non-scan detection' tech at self-checkouts Lidl has been contacted for further comment. Lidl is not the only major supermarket in the UK using what shoppers have labelled the "VAR-style" checkouts. Tesco rolled out the new technology back in May, just a few weeks after Sainsbury's. Home Bargains also uses similar technology to tackle so-called "skip-scanning", The Grocer reported. The new self-service checkout systems have not gone down well with shoppers, with some taking to social media to share their thoughts. One Tesco customer, posting on X (formerly Twitter), commented: "Shouldn't have to do these sort of things today in society." While another added: "Just bring back staffed tills - simple option." just bring back staffed tills - simple option. While this Sainsbury's customer said: "What a 's**t' way to treat customers. I won't use a self checkout again!" Another posted: "This is the most ridiculous thing they have ever done they never learn people don't want to use self checkouts and it discriminates against the elderly and vulnerable when we they learn." The new self-service checkouts are not the only change coming to Lidl, with the supermarket giant also launching a new self-scanning feature integrated into the Lidl Plus app. From September, the new feature will be tested across four UK stores, ahead of a phased rollout next year. This will enable customers to scan products as they shop, track their spending and savings in real-time, and complete their purchases quickly at a self-checkout terminal—all through the existing Lidl Plus app. Chief Executive Officer at Lidl GB, Ryan McDonnell, said: 'This marks a significant leap forward in our digital evolution. "Integrated into Lidl Plus, it's designed to offer customers a smarter, faster, and more flexible way to shop. RECOMMENDED READING: How to claim free items at Lidl with little-known trick discovered by shoppers Aldi confirms 'addictive' discontinued crisps labelled 'best ever' will return Tesco scraps '5-star' Clubcard offer leaving customers 'disappointed' Sainsbury's discontinues coffee described by shoppers as 'the best' "We're investing heavily in technologies that simplify everyday life, while always offering our customers different options to suit their shopping preferences. "Whether customers prefer the traditional checkout, self-service or self scanning, at Lidl, they are always in control of how they shop.' This latest innovation follows the successful pilot of Lidl GB's Click, Reserve & Collect service through Lidl Plus earlier this year, along with the rollout of self-checkouts across its stores.
Scottish Sun
09-07-2025
- Business
- Scottish Sun
Lidl is making a huge change to self-service checkouts and it will be quicker to shop
Customers will also be able to track how much they are spending before they get to the till GET APPY Lidl is making a huge change to self-service checkouts and it will be quicker to shop Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) LIDL is bringing in changes to its self-service checkouts in an effort to speed up grocery shopping for its customers. The budget supermarket is introducing a self-scanning feature on its app, Lidl Plus, which will allow shoppers to scan their items on their phones as they go around the store. Sign up for Scottish Sun newsletter Sign up 1 Customers will now be able to scan their items on the Lidl app as they go around the store Customers will be able to track how much they are spending and saving on their products in real time, while it will also allow for faster checkout at the self-service tills. They can also load their items into their shopping bags as they go around the store. Lidl is the latest supermarket to bring in a self-scanning feature, with Sainsbury's offering similar technology for its Nectar customers, along with Asda, Tesco, Morrisons and M&S. The scheme is set to be trialled in four Lidl stores from September, ahead of a phased rollout next year. The retailer has not yet confirmed which stores will be taking part in the trial. Lidl boss Ryan McDonnell said: 'This marks a significant leap forward in our digital evolution. "Integrated into Lidl Plus, it's designed to offer customers a smarter, faster, and more flexible way to shop. "We're investing heavily in technologies that simplify everyday life, while always offering our customers different options to suit their shopping preferences. "Whether customers prefer the traditional checkout, self-service or self scanning, at Lidl, they are always in control of how they shop.' The supermarket last year brought in changes to its self-service checkouts, including new security measures, as it invests more in in-store technology. Money News Today Stores now have a one-way barrier at the exit where customers must scan their receipt before they can leave the store. Meanwhile, the majority of checkouts are now card only, with just six cash and card counters available. Lidl also launched its first click and collect service in April for Lidl Plus users, making it easier for shoppers to snap up middle aisle bargains. What is Lidl Plus? Lidl Plus is Lidl's loyalty scheme and has 100million users across the world, according to the supermarket. The rewards scheme gives shoppers a host of offers including multi-buy deals and exclusive discounts on certain products. Customers can also earn freebies if they spend a certain amount in shops each week. For example, anyone spending £10 can get a free bakery item. In a separate change to its self-service checkouts, the retailer is also trialling cameras that can spot when a shopper fails to scan an item, as it tries to crack down on shoplifting. The VAR-style "non-scan detection" technology is currently being trialled in two London stores, according to the Grocer, and plays back footage to shoppers if they fail to scan an item. Tesco recently brought in the technology to its scan-and-go tills, following several rival supermarkets who have also introduced it. It comes as companies look for efficiency savings to offset the upcoming hike in employer National Insurance contributions (NICs) and minimum wage. Marks and Spencer earlier this year began trialling new "smart checkouts" that will tot up shoppers' baskets without the need for scanning. Morrisons has also rolled out a new AI tool to help customers find items quicker in stores through its app. Shoppers can type in a vague description of what they're looking for and the More app will then tell them which aisle it's in and its precise location. Futuristic pricing systems are also being trialled by some supermarkets, including Lidl, Aldi, Asda and Sainsbury's. The technology allows prices to be displayed electronically on shelves and is automatically updated throughout the day. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
The Sun
09-07-2025
- Business
- The Sun
Lidl is making a huge change to self-service checkouts and it will be quicker to shop
LIDL is bringing in changes to its self-service checkouts in an effort to speed up grocery shopping for its customers. The budget supermarket is introducing a self-scanning feature on its app, Lidl Plus, which will allow shoppers to scan their items on their phones as they go around the store. 1 Customers will be able to track how much they are spending and saving on their products in real time, while it will also allow for faster checkout at the self-service tills. They can also load their items into their shopping bags as they go around the store. Lidl is the latest supermarket to bring in a self-scanning feature, with Sainsbury's offering similar technology for its Nectar customers, along with Asda, Tesco, Morrisons and M&S. The scheme is set to be trialled in four Lidl stores from September, ahead of a phased rollout next year. The retailer has not yet confirmed which stores will be taking part in the trial. Lidl boss Ryan McDonnell said: 'This marks a significant leap forward in our digital evolution. " Integrated into Lidl Plus, it's designed to offer customers a smarter, faster, and more flexible way to shop. "We're investing heavily in technologies that simplify everyday life, while always offering our customers different options to suit their shopping preferences. "Whether customers prefer the traditional checkout, self-service or self scanning, at Lidl, they are always in control of how they shop.' The supermarket last year brought in changes to its self-service checkouts, including new security measures, as it invests more in in-store technology. Stores now have a one-way barrier at the exit where customers must scan their receipt before they can leave the store. Meanwhile, the majority of checkouts are now card only, with just six cash and card counters available. Lidl also launched its first click and collect service in April for Lidl Plus users, making it easier for shoppers to snap up middle aisle bargains. What is Lidl Plus? Lidl Plus is Lidl's loyalty scheme and has 100million users across the world, according to the supermarket. The rewards scheme gives shoppers a host of offers including multi-buy deals and exclusive discounts on certain products. Customers can also earn freebies if they spend a certain amount in shops each week. For example, anyone spending £10 can get a free bakery item. In a separate change to its self-service checkouts, the retailer is also trialling cameras that can spot when a shopper fails to scan an item, as it tries to crack down on shoplifting. The VAR-style "non-scan detection" technology is currently being trialled in two London stores, according to the Grocer, and plays back footage to shoppers if they fail to scan an item. Tesco recently brought in the technology to its scan-and-go tills, following several rival supermarkets who have also introduced it. It comes as companies look for efficiency savings to offset the upcoming hike in employer National Insurance contributions (NICs) and minimum wage. Marks and Spencer earlier this year began trialling new "smart checkouts" that will tot up shoppers' baskets without the need for scanning. Morrisons has also rolled out a new AI tool to help customers find items quicker in stores through its app. Shoppers can type in a vague description of what they're looking for and the More app will then tell them which aisle it's in and its precise location. Futuristic pricing systems are also being trialled by some supermarkets, including Lidl, Aldi, Asda and Sainsbury's. The technology allows prices to be displayed electronically on shelves and is automatically updated throughout the day. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@
Wales Online
09-07-2025
- Business
- Wales Online
Lidl shoppers won't need to use till as new technology added to app
Lidl shoppers won't need to use till as new technology added to app Queuing for the till or using a self-service checkout will be a thing of the past The technology is now being tested ahead of a national roll-out Lidl shoppers will be able to shop without using a till as the chain rolls out new technology in its app. Lidl is launching a new self-scanning feature integrated directly into the discounter's loyalty app - Lidl Plus. From September, the new feature will be tested in a friends and family trial across four stores, ahead of a phased rollout next year. The introduction will allow customers to scan products as they shop, track their spending and savings in real time, and complete their purchases quickly at a terminal as they leave the shop - all through the existing Lidl Plus app. Ryan McDonnell, Chief Executive Officer at Lidl GB, said: 'This marks a significant leap forward in our digital evolution. Integrated into Lidl Plus, it's designed to offer customers a smarter, faster, and more flexible way to shop. We're investing heavily in technologies that simplify everyday life, while always offering our customers different options to suit their shopping preferences. Whether customers prefer the traditional checkout, self-service or self scanning, at Lidl, they are always in control of how they shop.' This latest innovation follows the successful pilot of Lidl GB's Click, Reserve & Collect service through Lidl Plus earlier this year, along with the rollout of self-checkouts across its stores. Lidl says this latest investment in its digital infrastructure underlines the discounter's commitment to continuously evolving the customer journey through smart, scalable technology. Many supermarkets already use self-scan technology using hand-held 'scanners' so you can pack your shopping as you go around the supermarket. Some, such as Sainsbury's and Asda, also allow you to scan and shop using your phone. Article continues below There are also stores where you don't even need to scan as everything you put into your basket is tracked by scales and cameras and automatically charged to your account.
The Independent
22-04-2025
- Automotive
- The Independent
Lidl brings in click and collect in major online shopping change
Lidl is piloting a click-and-collect service, offering loyalty program members a chance to reserve coveted " middle aisle" products before they hit the shelves. The initial trial will focus on the popular Parkside Robot Lawnmower, allowing Lidl Plus app users to reserve the item between 7 and 13 April. Customers can choose their preferred store for collection between 16 and 19 April, ahead of the mower's general release in stores on 24 April. Lidl GB chief customer officer Jassine Ouali said: 'We're always exploring bold new ways to enhance our customers' shopping experience and are pleased to be in a position where we can bring this latest trial to life. 'We know how popular our Middle of Lidl deals are, and this trial will give our Lidl Plus customers the chance to secure a must-have item before it hits the shelves. 'We can't wait to see how our customers respond.' Lidl Plus launched in 2020 and now has more than 100 million users globally, according to the supermarket. Alongside the lawnmower, shoppers will also be able to secure the Parkside Robot Lawnmower Garage, a weather-proof docking station to house the lawnmower while it is not in use. Lidl, like fellow discounter Aldi, has found its middle aisle deals on products that can range from air fryers to ski clothing and hot tubs to camping and gym equipment to be hugely popular with British shoppers. Both discounters advertise the often-seasonal 'special buy' product lines as on sale for a limited time only at low prices, with Aldi using the slogan 'When it's gone, it's gone.' Lidl's middle aisle is particularly attractive to men. Ryan McDonnell, the supermarket's UK chief, described it as having a 'big male following'. There is plenty of evidence online of the unusual items that people pick up in the store. As one Reddit user put it: 'Lidl is dangerous – you go in for a few basics and come back out with a chainsaw and a ratchet set.' Another described their grandfather returning home with a neon yellow jacket.
