3 days ago
- Business
- United News of India
Conversive acquires VoxGenie to accelerate future of omnichannel, multimodal voice AI engagement
Business Economy
Pune, July 17 (UNI) Conversive, the city-based leader in AI-powered CRM engagement, today announced its acquisition of VoxGenie, an emerging innovator in voice AI.
This strategic move adds real-time, human-like voice automation to the SMS Magic and Conversive platform suite—advancing the company's mission to deliver natural, intelligent conversations across voice, SMS, WhatsApp, email and chat, all powered by a unified AI orchestration engine that transcends language barriers, said a release here.
This acquisition marks a major milestone for Conversive, positioning it as the first truly omnichannel and multimodal engagement platform. By combining rich, natural voice interactions with advanced conversational automation, Conversive delivers a breakthrough solution for multilingual, AI-powered customer service.
"With this acquisition, we're enhancing our ability to deliver natural, compliant, AI-powered voice interactions, built to work alongside SMS, chat, and messaging apps empowering brands to deliver seamless, compliant, and multilingual customer journeys that begin anywhere and continue everywhere," said Nitin Seth, CEO & Co-founder, Conversive.
Key features of the platform include voice-activated lead qualification and nurturing, appointment scheduling, and document collection, all accessible through natural voice interactions.
The platform also delivers automated post-call summaries and real-time agent assistance to boost operational efficiency.
Additionally, Conversive supports multilingual voice workflows with effortless transitions to SMS, WhatsApp, or live agents, ensuring a seamless and personalised customer experience across channels.
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