Latest news with #SalesforceHealthCloud
Hans India
28-05-2025
- Health
- Hans India
Maximizing ROI: Best Practices for Implementing Salesforce Health Cloud
Implementing Salesforce Health Cloud can be a game-changer for healthcare organizations looking to enhance patient engagement, streamline operations, and improve care coordination. However, a solid return on investment (ROI) calls for more than jumping on the platform; it demands a strategic process from planning to launch. This blog discusses the best practices for Salesforce Health Cloud implementation so your organization can optimize its investment. Understanding Salesforce Health Cloud Let's start by exploring Salesforce Health Cloud and why it's important. Health Cloud is a robust customer relationship management (CRM) system tailored for the healthcare sector. It brings together patient information from various sources in a single place, allowing healthcare professionals to provide relevant, data-driven care. Why Focus on ROI? The cost of Health Cloud implementation can be significant, but the ROI in terms of patient satisfaction, care coordination, and process efficiency can far exceed the expenditure. By making ROI-driven decisions, healthcare organizations can base their choices on facts, aligning resources with the best outcomes and measurable results. Best Practices for Successful Implementation 1. Clearly Define Your Objectives A successful Salesforce Health Cloud implementation starts with a definitive understanding of your organization's vision. Are you seeking to increase patient engagement, minimize manual processes, or enhance data integration? Having a definitive set of objectives translates to how you craft your implementation plan and guarantees that every stage of the process is aligned with your vision. 2. Perform a Detailed Data Audit Data is central to Health Cloud implementation. Perform a comprehensive data audit to locate data sources, validate data quality, and resolve discrepancies. Clean and correct data means your Salesforce Health Cloud performs at its best, resulting in improved patient insights and more efficient care delivery. 3. Engage Stakeholders Early Engaging stakeholders upfront is vital. Clinical staff, IT staff, or administrators, your team needs to be engaged to create a collective vision and encourage collaboration. Hold workshops to share goals, resolve concerns, and make sure everyone knows where they fit in the Salesforce Health Cloud implementation process. 4. Create a Detailed Implementation Roadmap Planning is critical to reduce disruptions. Segment the Health Cloud implementation process into manageable stages, for example, data migration, system integration, customization, testing, and training. Having clear milestones and timelines guarantees responsibility and seamless execution. 5. Emphasize Data Security and Compliance Considering the nature of healthcare information, regulatory compliance, such as HIPAA, is not an option. Put in place strong data encryption, access controls, and regular auditing to lock down your Salesforce Health Cloud instance. Not only does it secure patient data, but it also creates confidence. 6. Customize for Improved User Experience Salesforce Health Cloud can be very highly customized. Customize dashboards, reports, and workflows to suit the particular needs of your business. This customization enhances user adoption and allows employees to use the platform effectively, ultimately increasing your ROI. 7. Invest in Training and Change Management Effective adoption is dependent on readiness at the user level. Offer extensive training to various user roles and institute a support framework for dealing with challenges. Change management efforts must involve continuous updates, user feedback mechanisms, and practice-based training sessions. 8. Monitor and Measure Performance Post-implementation, continually monitor key performance indicators (KPIs) to measure the success of your Salesforce Health Cloud implementation. Indicators such as patient satisfaction, care coordination speed, and minimization of manual data entry can offer insight into your ROI. 9. Update and Optimize Regularly Healthcare technology changes fast, and so should your Health Cloud implementation. Remain current with the most recent Salesforce releases, and roll out new features as they are released. Keeping your system current ensures continued relevance and effectiveness. 10. Take Advantage of Data Analytics for Insights With the data collected from Salesforce Health Cloud, healthcare professionals can make informed decisions based on patient outcomes as well as operational efficiency. Use analytics solutions that integrate smoothly with Health Cloud to monitor patient trends, spot gaps in care, and measure staff performance. Reporting and visualization on a regular basis can assist in making informed decisions. 11. Automate Workflows to Boost Efficiency One of the greatest benefits of Salesforce Health Cloud implementation is the possibility to automate tedious tasks. From scheduling appointments to follow-ups with patients, automation lightens administrative loads and enables healthcare practitioners to concentrate more on providing care. Customized workflows based on your individual requirements provide consistency and efficiency. 12. Create Patient-Focused Communication Channels Healthcare organizations must enhance patient communication. Integrate Health Cloud with telehealth solutions, messaging applications, and patient portals to develop a comprehensive communications approach. Automating appointment reminders and personalizing interactions can greatly improve the patient experience. 13. Foster a Culture of Continuous Improvement To maintain long-term success, foster a culture of ongoing improvement among your employees. Incorporate feedback and utilize it to augment the Salesforce Health Cloud implementation. Learning and adaptive culture enable your organization to adapt to new challenges as they arise and make the necessary adjustments. 14. Work with Industry Experts Collaborating with seasoned consultants can greatly expedite the Health Cloud implementation process. Professionals can provide customized strategies, industry expertise, and best practices, enabling you to make quality decisions and compress implementation timelines. Their assistance guarantees a smoother ride and better deployment. Let's Conclude Deploying Salesforce Health Cloud can transform patient care, but ROI can only be optimized with proper planning and implementation. Having clear goals, stakeholder buy-in, quality data, ongoing optimization, and making use of data analytics, health organizations are able to make the most out of the platform. In order to get expert Salesforce Health Cloud implementation guidance, collaborate with Melonleaf Consulting. As a respected healthcare digital transformation leader, Melonleaf provides customized solutions that increase efficiency and patient engagement. See more about enhancing your Health Cloud experience at Melonleaf Consulting.
Yahoo
20-05-2025
- Business
- Yahoo
TrialWire the AI and Algorithm-powered Platform Named a Fierce CRO Award Finalist in the 'Outstanding Patient Recruitment and Retention' Category
TrialWire™ is the risk-share pay-per-enrolled AI and algorithm-powered patient recruitment Platform built on Salesforce Health Cloud for industry-leading patient data and IP security CRO Awards SAN FRANCISCO, May 20, 2025 (GLOBE NEWSWIRE) -- TrialWire today announces it was named a Fierce CRO Award finalist by Fierce Biotech in the Outstanding Patient Recruitment and Retention category. TrialWire is the AI and algorithm-powered patient-recruitment and enrollment platform, purpose-built on Salesforce Health Cloud to guarantee best-in-class data and IP security. The Platform is a risk share pay-per-enrolled patient offering that accelerates global studies across multiple languages and cultures as well as single country or regional studies, and hybrid decentralized trials. The Platform is specifically designed to rescue stalled trials with its lead product RapidRescue™. Pre-register your study here just in-case Sponsors and CROs who want recruitment certainty from startup can also leverage TrialWire's curated custom patient registry solution GeoClinical™ to boost enrollment from Site activation. TrialWire starts recruiting in under 24 hours and delivers, with complete HIPAA and GDPR compliance, across even the toughest therapeutic areas and protocols. More than 17,000 studies are now pre-registered on the Platform just in case they need a rapid patient recruitment boost. The Fierce CRO Awards celebrate exceptional achievements and innovations by Contract Research Organizations (CROs). These awards honor CROs that have demonstrated outstanding performance, innovation, and leadership in delivering high-quality research and development services. By recognizing the excellence of CROs, the awards aim to highlight the critical role they play in advancing life sciences research and improving patient outcomes. 'We are honored to be selected as one of only three global finalists in the Fierce Biotech CRO Awards for 'Outstanding Patient Recruitment and Retention',' said Director Susan Fitzpatrick-Napier. 'We are a young technology company designed to help Sponsors and Sites securely recruit and enroll smarter and faster, and to accelerate communications between Sites and patients to maximize retention. With more than 80% of trials delayed, and often fail, due to patient recruitment issues we are proud to be the go-to solution for some of the most challenging trials, especially in oncology, rare diseases, and CNS. Our recruitment team brings 10+ years of hands-on experience across hundreds of protocols and TAs, while our industry-leading Platform developers have uniquely optimized the experience for patients, Sites, Sponsors, and CROs - meeting the highest standards of data security. Thank you to our clients, partners, and the Fierce Biotech judges for this recognition.' The Fierce CRO Awards finalists were judged on: Innovation and Impact, Measurable Outcomes, Sustainability and Scalability and Ethical and Regulatory Adherence. Fierce CRO Awards winners will be announced on June 18. About is the leading digital patient recruitment Platform, purpose-built to address the biopharma challenges of clinical trial enrollment. TrialWire's RapidRescue™ solution combines advanced AI-driven technology, health algorithms, real-time communication tools, and robust data insights. TrialWire rapidly identifies, screens, and connects eligible participants to clinical trials, significantly reducing enrollment timelines and associated costs. The platform is built on Salesforce Health Cloud, ensuring the highest levels of security and compliance. More than 17,000 studies are now pre-registered just in case they need a rapid patient recruitment boost. Pre-register your study here just in-case About Fierce Biotech is the biotech industry's daily monitor, providing the latest news, articles, and resources related to clinical trials, drug discovery, FDA approval, FDA regulation, patent news, pharma news, biotech company news and more. More than 300,000 top biotech professionals rely on Fierce Biotech for an insider briefing on the day's top stories. Signup is free here. Media ContactDavid JamesMedia Advisor DMG AgencyTeam@ A photo accompanying this announcement is available at in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
TECHx
14-05-2025
- Business
- TECHx
Zulekha Healthcare Group Adopt Salesforce for Digital Growth
Home » Smart Sectors » Healthcare » Zulekha Healthcare Group Adopts Salesforce for Digital Growth UAE-based Zulekha Healthcare Group has announced its decision to adopt Salesforce Health Cloud and Marketing Cloud to support its digital transformation strategy. The group operates two multidisciplinary hospitals in Dubai and Sharjah, along with two medical centres and five pharmacies. It offers specialized treatments across more than 30 medical disciplines. Founded in 1964, Zulekha Healthcare Group is now one of the largest private healthcare networks in the UAE. It employs over 2,500 professionals, including 300+ qualified doctors, 600+ nurses, and a dedicated paramedical team. The group's two hospitals house 285 beds and offer both inpatient and outpatient services. It also manages a smart medical fitness centre that provides visa-related health services such as medical assessments, vaccinations, occupational health cards, and embassy fitness certifications. The healthcare group confirmed that it selected Salesforce to help consolidate patient interactions across multiple channels. This includes in-person visits, messaging platforms, phone calls, and email. As reported, the unified CRM system will offer a complete 360-degree view of each patient. Zulekha Healthcare Group stated that the new platform will: Improve operational efficiency and reduce missed appointments Strengthen patient relationships and boost retention Marketing Cloud will enable the group to deliver more personalized and scalable communication campaigns. Taher Shams, Managing Director at Zulekha Healthcare Group, said the initiative aligns with their mission to improve healthcare accessibility through innovation. He added that by reducing no-shows, the organization aims to enhance patient adherence and overall health outcomes. The integration of Salesforce with the group's existing ERP and EMR systems will also support its expansion plans. This step will help Zulekha Healthcare Group leverage cloud capabilities and AI-driven solutions to optimize care delivery. Amit Khanna, SVP & GM, Salesforce Health, commented that the collaboration will allow for deeper patient insights and more customized care. He emphasized the role of AI in improving engagement and healthcare experiences. Zulekha Healthcare Group's latest move highlights its ongoing efforts to scale operations while enhancing the quality of care across the UAE.
Business Wire
13-05-2025
- Business
- Business Wire
Argano Acquires Attentis Consulting, Advancing 2025 Growth Strategy
PLANO, Texas--(BUSINESS WIRE)--Argano, the world's first and largest digital services consultancy focused exclusively on enabling high performance across its clients' business operations, today announced that it has acquired Attentis Consulting ('Attentis'), a seasoned business of Salesforce consultants serving healthcare clients across the U.S. and globally. This acquisition advances the second phase of Argano's strategic growth plan, which includes the recently announced Real Dynamic and Netlogistik acquisitions. Argano expects to drive accelerated expansion in 2025, enhancing its global footprint, technical capabilities and portfolio of solutions. The company's transformational acquisition program is fully backed by capital secured in the past year. Attentis Consulting is a Salesforce Health Cloud solutions integrator for the healthcare industry with virtual operations across a global footprint. Led by a highly experienced management team, Attentis offers a comprehensive suite of services, including advisory, pre-built and pre-packaged accelerators, a hybrid agile delivery framework and managed services. Attentis delivers rapid and scalable value to its clients, providing tailored cloud implementations for healthcare payers, providers, pharmacy benefits managers and third-party administrators. Joining Argano enables Attentis to provide its clients with access to a broader platform of solutions across data, cloud and AI services. 'The primary goal of Argano's strategic acquisition plan is to elevate our offering, deliver differentiated capabilities across sectors and ensure that we are the partner of choice for businesses seeking to uplevel their operations, and Attentis directly advances this mission,' said Chip Register, CEO of Argano. 'Attentis brings highly complementary Salesforce and healthcare capabilities that significantly deepen our industry vertical expertise and strengthen our leading Salesforce Business Unit. Their employee-focused culture, impressive delivery track record and relentless focus on client outcomes are a perfect match with Argano's values and market approach. We look forward to supporting stakeholders across the healthcare industry in driving digital healthcare transformation together.' 'This is a milestone day for Attentis that will fuel our continued growth and enable us to deliver a world-class offering to the healthcare sector at greater scale,' said Patrick Spillane, Founder and Principal Architect of Attentis. 'With Argano's enhanced resources, broad scope and deeply aligned culture focused on employee engagement and client excellence, this combination creates new opportunities for our business as well as our team.' Kirkland & Ellis LLP served as legal advisor to Argano, and Ernst & Young LLP served as financial diligence advisor to Argano. About Argano Argano is the world's first and largest digital services consultancy focused exclusively on enabling high performance across our clients' business operations, at scale and around the globe. Forged from world-class specialist consultancies with decades of enterprise technology, data, cloud, AI and operations expertise, Argano supports the full transformation capabilities through strategy, design, execution, and ongoing managed services. We modernize and optimize core functions across customer engagement and service, revenue management, finance and planning, supply chain, and workforce optimization. Our promise to clients is maximizing their growth, profitability, commercial agility and customer satisfaction, guaranteed. Learn more at About Attentis Attentis Consulting is a premier Salesforce consulting firm specializing in tailored solutions for the healthcare industry. With a strong foundation in strategic advisory and platform enablement, Attentis accelerates outcomes through its proprietary accelerators, agile delivery model, and robust managed services. Trusted by some of the world's largest healthcare organizations, the firm brings a deep understanding of payer, provider, and pharmacy benefit workflows to every engagement. Learn more at Forward Looking Statements This document contains forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Argano has no obligation to update or revise forward-looking statements, even if circumstances change.
Techday NZ
12-05-2025
- Health
- Techday NZ
Telstra Health partners with Salesforce to unify digital health
Telstra Health has announced partnerships with Salesforce and Snowflake to expand its digital health ecosystem in Australia and New Zealand. The collaboration sees Salesforce and Snowflake join existing partner Smile Digital Health, supporting Telstra Health's modernisation programme aimed at creating a unified healthcare platform for clinicians, consumers, and carers. The company stated that the expanded partnerships form part of its goal to connect care and address fragmentation in the current healthcare system by building on foundations of clinical excellence, scalability, security, and interoperability. Telstra Health Managing Director, Elizabeth Koff AM, said the partnerships are intended to facilitate digital health innovation and provide greater value to customers. Ms Koff said, "Healthcare delivery must traverse multiple care settings. Ensuring providers and recipients of care can access comprehensive and accurate records of care is a top priority. Recognising that no digital health company can address all of healthcare's challenges, we've invested in new partnerships that will strengthen our digital health ecosystem and accelerate our modernisation journey. Health systems must recognise that care knows no boundaries and I believe that building solutions based on open standards and unified platforms like the one being developed by Telstra Health are the future." Telstra Health emphasised that adopting industry standards is critical in developing an interoperable and efficient healthcare system, with each of the three partners selected for their scalable technology and sector expertise. The partnership with Salesforce is intended to combine Telstra Health's clinical and digital health knowledge with Salesforce's digital health platform and global reach. Salesforce Health Cloud and MuleSoft technology will be integrated, allowing harmonisation of patient and provider data to streamline operations and improve care services. Telstra Health Chief Technology Officer, Farhoud Salimi, said factors influencing the partnership included a shared vision, experience in regulated industries, and a focus on patient-centric approaches. Salimi commented, "Salesforce is a valued partner, and several factors including the company's commitment to data integrity and strong emphasis on upholding customer trust, particularly in handling data, stood out. This alignment in values and vision was a pivotal factor in establishing our partnership. When you transition from one care setting to another using our products on our new platform, it will be seamless. Both from a user experience perspective and a data perspective." Frank Fillmann, Executive Vice President and General Manager for Salesforce Australia and New Zealand, added, "We're proud that Salesforce's deeply unified and trusted platform is at the heart of Telstra Health's digital transformation. With Salesforce, Telstra Health will be able to drive improved outcomes for patients while providing benefits across the health ecosystem in Australia based on trusted data, and a more integrated view of patient needs." Snowflake will supply the common data and analytics layer within the unified ecosystem. The platform is expected to bring together disparate datasets from Telstra Health's suite of products and services. Salimi explained, "This data consolidation delivered by Snowflake will enable us to provide actionable insights and advanced analytics for our customers, creating a unified foundation for informed healthcare decision-making and future innovation, including artificial intelligence use cases." Telstra Health's ongoing partnership with Smile Digital Health continues to underpin the drive for interoperability. Smile's Health Data Platform is designed to enable secure and seamless data integration, utilising Fast Healthcare Interoperability Resources (FHIR) standards and CQL technology for advanced analytics and care gap analysis. The company has laid out ambitions to transform how healthcare professionals collaborate and share information by supporting the entire care continuum. Telstra Health indicated it intends to become a global digital health leader by 2030, using partnerships to scale its operations, build consistency, and deliver a unified, data-powered platform for high-quality care.
