Latest news with #ServiceLevelAgreement
Hans India
29-07-2025
- Politics
- Hans India
Ensure prompt redressal of public grievances, officials told
Puttaparthi (Sri Sathya Sai district): District Collector T S Chetan emphasised that officials must ensure prompt and satisfactory resolution of public grievances, stating that petitioners approach the administration with high hopes. He directed all departmental officers to address the issues efficiently, leaving no room for dissatisfaction. The Collector was speaking during the Public Grievance Redressal Programme held at the Collectorate on Monday. Joint Collector Abhishek Kumar, DRO Parthasarathi, Special Deputy Collector Suryanarayana, DRDA PD Narasayya, and DPO Samatha also participated in the programme. Officials received various petitions from the public during the session. During his address, Collector T.S. Chetan instructed officials to inspect overhead water tanks and ensure their cleanliness. He stressed the importance of providing safe drinking water and directed field-level inspections to avoid any shortcomings. He also warned that officials would be held accountable if hostels were found lacking in hygiene or if contaminated water was supplied. He directed mandatory visits to hostels, with inspections covering water facilities, tank cleaning, restrooms, pipelines, and kitchens to ensure they are functioning properly. The Collector emphasised that every petition must be thoroughly investigated in a transparent manner and resolved within the stipulated timeline, ensuring the petitioner is fully satisfied. He cautioned officials against delays beyond SLA (Service Level Agreement) or reopening of resolved cases, urging them to close all grievances conclusively. Petitions submitted during the session included issues related to land disputes, ration cards, housing site allocations, and pension approvals. In total, 234 petitions were received during the session, including 77 from Puttaparthi, 55 from Penukonda, 73 from Dharmavaram, and 29 from Kadiri. Officials from various departments, along with petitioners and stakeholders, actively participated in the event.
Hindustan Times
25-07-2025
- General
- Hindustan Times
Mohali MC to rope in private hand to drive waste segregation
Stung by a dismal performance in the 2024 Swachhta Survekshan rankings, the Mohali Municipal Corporation (MC) is ramping up efforts to ensure proper waste segregation at source, one of its weakest waste management areas, by roping in a private player for door-to-door garbage collection for the first time. Garbage strewn around on roadsides across the city points to the long road ahead for Mohali in managing its daily waste effectively. (Sanjeev Sharma/HT) Currently, garbage collection in the city remains disorganised, with both sanitation workers and residents failing to segregate waste at source. In the rankings announced on July 17, Mohali fell to the 128th spot among 903 cities with population between 50,000 and 3 lakh — a sharp drop from 82nd last year. Within Punjab, it slipped to the 11th spot among 35 cities, compared to first place last year among cities with over 1 lakh population. Mohali scored 69.93% — earning 8,742 out of 12,500 marks — compared to last year's 82.72% (6,204.20 out of 7,500). Officials attributed the poor performance largely to non-segregation of waste at source and poor processing of waste generated —two key parameters in the central government's cleanliness survey. Tech-enabled monitoring MC commissioner Parminder Pal Singh said, 'For the first time, we are privatising door-to-door garbage collection and will float tenders next week. Our aim is to implement an end-to-end, tech-enabled, efficient waste management system in compliance with the Solid Waste Management Rules, 2016.' As part of the plan, sanitation workers will sensitise households about waste segregation. Each household will be assigned a QR code, and violations, such as mixing wet and dry waste, will be logged in real-time via a mobile app with time and date. Repeat violations will be escalated to MC sanitary inspectors. Collection vehicles will be required to have separate compartments for wet and dry waste and deliver it to Material Recovery Facilities without mixing. Any violation, including mixing of waste post-collection, will attract strict penalties as per the Service Level Agreement. Three plants set up for waste processing To improve processing, MC has also set up two waste management facilities at Shahimajra and Jagatpura villages, where shed construction and machinery installation is complete. A Panchkula-based agency has been hired to install waste sorting equipment at both sites. While dry waste will be processed here, wet waste will be sent to another shed in Phase 3A. The Shahimajra plant has a daily processing capacity of 40 tonnes and the Jagatpura facility can handle 80 tonnes per day. These steps come in the wake of the Punjab and Haryana high court ordering closure of the Phase 8-B dumping ground, leaving the city with no designated dump. CSR-funded park upkeep Meanwhile, in a bid to improve park maintenance and reduce financial strain, MC has also decided to hand over five major city parks to private companies under the Corporate Social Responsibility (CSR) model. Mohali currently has 798 parks, including 39 designated as 'Special Parks' and 194 maintained by Residents' Welfare Associations (RWAs). The plan is to bring 604 parks, including all 39 Special Parks and 565 others, under CSR to enhance upkeep and transparency.
Hans India
22-07-2025
- Politics
- Hans India
Ensure timely redressal of grievances
Anantapur: Acting District Collector Shiv Narayan Sharma conducted the Praja Samasya Parishkara Vedika (Public Grievance Redressal System - PGRS) at the Revenue Bhavan in Anantapur Collectorate on Monday. Citizens from various mandals across the district submitted petitions addressing a wide range of issues. Alongside the Acting Collector, assistant collector Sachin Rahar, district revenue officer A Malola, forest settlement officer G Ramakrishna Reddy, special deputy collectors Tippenayak, Anand, Rammohan, Mallikarjunudu, and district agriculture Officer Umamaheswaramma were present to receive petitions. A total of 612 petitions were received during the programme. Speaking on the occasion, Collector Sharma directed officials to ensure qualitative and timely resolution of grievances. He emphasised that district-level officers from relevant departments must treat each grievance seriously, interact respectfully with petitioners, and ensure effective communication and resolution. He mentioned that monitoring is being done at the CMO (Chief Minister's Office) level, and each petition should be followed up with proper endorsements. He instructed that all applications must be carefully reviewed and resolved with speed, impartiality, and within stipulated timelines, avoiding unnecessary delays or backlogs beyond SLA (Service Level Agreement). Field-level inquiries should be conducted at the mandal level, and petitioners must be given proper receipts and timely feedback on the status of their grievances. Every complaint must be endorsed, and officials must prevent situations where complaints go unacknowledged. The Collector further advised revenue divisional officers, municipal commissioners, tahsildars and MPDOs to focus on petitions under their jurisdiction and resolve them quickly. He also called for swift response to issues routed through the CMO, MPs, MLCs and MLAs. In addition to PGRS, he urged for acceleration of land acquisition, revenue services and resurvey work across villages. Pending tasks under P-4 guidelines must be fully reported and addressed promptly. District revenue officer Malola, during the meeting, highlighted the need for vigilance during the monsoon season to prevent the spread of seasonal diseases. She called on officials from departments such as Municipal Administration, RWS, Panchayat Raj, Medical & Health, Revenue, Police, Disaster Management, and Electricity to take proactive preventive measures. Officials were instructed to prevent leakages in pipelines, ensure water purity, avoid stagnation, and maintain hygiene by using chlorine, bleaching powder and regular spraying in sensitive areas. Several senior officials attended the programme, including: ZP CEO Shiva Shankar, CPO Ashok Kumar, DPO Nagaraju Naidu, DRDA PD Shailaja, DMHO Dr E B Devi, District Sainik Welfare Officer P Thimmappa, RWS SE Suresh, Housing PD Shailaja, DTC Veerraju, DMWO Ramasubbareddy, Survey AD Rupal Nayak, Section Superintendents Yugeshwari Devi, Vasanthalatha, Riazuddin,PGRS tahsildar Vanishree, Mandal, district and constituency-level officials from various departments.
Techday NZ
16-07-2025
- Business
- Techday NZ
Optimising TCO for data-intensive technologies and applications
The pace of digital transformation and artificial intelligence has triggered an unprecedented surge in data generation. In response, data storage has become a vital cornerstone of modern infrastructure - essential to keeping up with this rapid evolution. Organisations of all sizes are feeling the pressure, but the impact is especially profound on hyperscale enterprises, including the world's largest search, social media, entertainment, and eCommerce platforms. For these businesses, scaling storage infrastructure efficiently, cost-effectively, and sustainably is key to long-term success. In Australia, hyperscalers and colocation providers are accelerating large-scale investments driven by growing AI and cloud demand to establish high performance and high-capacity computing infrastructure. The Australian data centre market was valued at US$6.81 billion in 2024, and is projected to reach US$8.58 billion by 2030 - reinforcing the country's potential for growth. With growing volumes of data, use cases and applications in the cloud and on-premises, data centre managers are also constantly under pressure to provide unwavering reliability and Service Level Agreement (SLA) performance at the lowest possible cost. Lowering total cost of ownership (TCO) influences almost every decision they make. And achieving the lowest possible TCO is money saved, which drives revenue and fuels additional services. HDD innovations redefine cost efficiency TCO is complex; it is strategic, and it is long-term. Reducing TCO also involves numerous factors. The cost of a drive or the price per terabyte (TB) is important, but this is just one of several considerations that go into a compound equation that can help lower TCO. Other factors can include the amount of floor space, the cost of power and cooling, and maintenance and repairs, just to name a few. The pressure to cut TCO is influencing data centres to increasingly rely on storage solutions that offer high-capacity, low power, performance and proven reliability in a cost-effective design. In fact, HDD innovation continues to be the backbone for data-heavy technologies and applications to thrive. Today, most of the world's stored data resides on HDDs and there is simply no substitute that can deliver the same TCO value at scale for data centres - not flash, not tape. For data centre architects, moving to the highest capacity HDDs quickly means scaling efficiently without increasing the physical footprint while reducing watts/TB, power and cooling costs. HDDs today are designed to hold more data within the same 3.5-inch footprint, scaling for exponential growth while reducing TCO. Innovations like helium-sealed drives, OptiNAND technology, UltraSMR, and energy-assisted technologies have enhanced capacity, performance, reliability, and power efficiency of today's massive-capacity HDDs. For example, replacing 24TB HDDs with higher capacity drives to deploy 2PB of storage can reduce server count by 25%, cut energy consumption per terabyte by 20%, and lower infrastructure and maintenance costs. These gains reduce physical space requirements and operational expenses while maintaining storage performance, helping businesses optimise their storage density and costs. Innovation push More data equals more value especially for AI, and businesses would store more data if they could do so in a cost-effective and efficient manner. Moving to the highest capacity HDDs can help. High-capacity HDDs will continue to play a key role in all of this and are the most economical media to store massive amounts of data online and at scale. The benefits translate into overall data centre power and cooling savings, which can play an important role in helping data centres operate greener.
Hans India
08-07-2025
- Politics
- Hans India
Officials told not to neglect applicants' issues
Puttaparthi: Joint Collector Abhishek Kumar directed departmental officials to address public grievances promptly and transparently, ensuring applicant satisfaction. Speaking at Public Grievance Redressal Programme on Monday at the Collectorate, the JC, alongside DRO Parthasarathi, Special Deputy Collector Suryanarayana, Ramasubbayya, and RDO Suvarna, received petitions from citizens across the stressed thorough field-level examination of each petition, urging resolutions within the stipulated timeframe to avoid delays or re-openings. He emphasised zero pendency beyond the Service Level Agreement, prioritising applicant contentment. Citizens from various mandals submitted grievances on issues like land disputes, ration card approvals, housing allotments, and pension sanctions. Notable petitions included S Venkata Ramudu from Nimmalakunta village, Dharmavaram mandal, a shadow puppetry artist, requesting to perform at Vinayaka Chavithi festival; Sriramappa from TD Palli village, Madakasira mandal, seeking an old-age pension; and M Manoshma Reddy from Bhadrapuram village, Kanaganapalli mandal, appealing for a hostel seat at Kasturba School for her daughter, citing her husband's mental instability and disappearance. A total of 172 petitions were received: 60 from Puttaparthi, 44 from Penukonda, 41 from Dharmavaram, and 27 from Kadiri. Kumar reiterated the administration's commitment to resolving these grievances efficiently to meet public expectations.
