Latest news with #ServiceNowAIPlatform
Business Upturn
3 days ago
- Business
- Business Upturn
Built with Now: Staffbase announces integration with ServiceNow to deliver seamless digital employee experience
NEW YORK, Aug. 06, 2025 (GLOBE NEWSWIRE) — Staffbase today announced a product integration with ServiceNow to unify digital workflows with internal communications, helping organizations extend the power of the ServiceNow AI Platform across the entire workforce. The joint effort enables Staffbase to create better experiences and drive value for customers by surfacing critical ServiceNow workflows in a way that is intuitive, accessible, and engaging for all employees, including frontline and non-desk workers. As a Build Partner, the certified Staffbase–ServiceNow integration provides embedded ServiceNow widgets and search functionality within the Staffbase platform and is available via the Staffbase website and the ServiceNow Store. Staffbase ensures that ServiceNow workflows are easily discoverable and usable for all employees through its mobile-first communications platform, solving a potential disconnect between digital systems and employee adoption. The result: higher ServiceNow adoption, faster task resolution, and greater ROI on digital investments. 'This integration reinforces our commitment to helping enterprises create a unified digital employee experience,' said David Maffei, Staffbase GM and SVP of the Americas. 'ServiceNow is the engine behind many critical workflows. Staffbase ensures those workflows reach every employee in a way that's intuitive, accessible, and actionable, especially for those outside of a traditional office setting.' 'Partnerships succeed best when we collaborate with a clear focus to drive successful customer outcomes,' said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. 'Staffbase's integration with ServiceNow will empower customers to streamline workflows, enhance efficiency, and unlock new value on the ServiceNow AI Platform. I am thrilled to see the continued innovation we will achieve together to help organizations excel in today's dynamic business environment.' About Staffbase Staffbase is the leading employee communications cloud, equipping many of the world's leading companies with solutions to inspire every employee with motivating communication. With over 2000 customers, Staffbase helps organizations such as Adidas, Alaska Airlines, Audi, Blue Apron, DHL, and Whataburger to inspire their people to achieve great things together. Staffbase connects companies with their employees through a branded employee app, intranet, email, SMS, digital signage, and Microsoft 365 integrations, all of which can be managed through a single platform. Staffbase was named a leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions. Staffbase is headquartered in Chemnitz, Germany and New York City. Please visit for more information. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Media contactMelanie BochmannSenior Director of Communications [email protected]
Toronto Star
3 days ago
- Business
- Toronto Star
Built with Now: Staffbase announces integration with ServiceNow to deliver seamless digital employee experience
NEW YORK, Aug. 06, 2025 (GLOBE NEWSWIRE) — Staffbase today announced a product integration with ServiceNow to unify digital workflows with internal communications, helping organizations extend the power of the ServiceNow AI Platform across the entire workforce. The joint effort enables Staffbase to create better experiences and drive value for customers by surfacing critical ServiceNow workflows in a way that is intuitive, accessible, and engaging for all employees, including frontline and non-desk workers. As a Build Partner, the certified Staffbase–ServiceNow integration provides embedded ServiceNow widgets and search functionality within the Staffbase platform and is available via the Staffbase website and the ServiceNow Store.
Business Wire
31-07-2025
- Business
- Business Wire
Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow
SAN FRANCISCO--(BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount. This milestone reinforces the strength of Genesys as the strategic customer experience (CX) orchestration platform for all enterprises and deepens its global partnerships with both Salesforce and ServiceNow. Proceeds from the investment will be used to repurchase shares from the company's existing equity holders. Hellman & Friedman and Permira remain the company's majority equity owners. The Genesys Cloud™ platform has continued to see accelerated growth as organizations look to transform their CX strategies with AI. The platform reached nearly $2.1 billion annual recurring revenue (ARR) i during the first quarter of the company's fiscal year 2026 (Feb. 1 – April 30, 2025), representing year-over-year growth over 35%, and average quarterly net revenue retention (NRR) ii exceeding 120% for the last four fiscal quarters. 'Genesys is delivering long-term value to enterprises through end-to-end customer experience orchestration that can drive loyalty, grow revenue and reduce operating costs,' said Tony Bates, chairman and CEO of Genesys. 'We're proud to have the support of industry leaders like Salesforce and ServiceNow, and we believe this reflects growing momentum around agentic AI and the importance of connected, autonomous customer experiences.' 'This investment deepens our partnership with Genesys to deliver AI-assisted and agentic AI-powered customer experiences across every channel, from voice to digital,' said David Schmaier, president and chief strategy officer, Salesforce. 'As leaders in our respective markets, we're excited to further integrate our products and help redefine what's possible in this new AI era, supporting our joint customers as they transform their contact centers and customer experiences.' 'Our investment in Genesys accelerates our vision for the agentic enterprise, where the ServiceNow AI Platform intelligently orchestrates end-to-end customer experiences,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'Together, ServiceNow and Genesys are enabling businesses to deploy AI-based customer journeys that anticipate needs, personalize at scale and deliver measurable outcomes.' Genesys Cloud, the AI-Powered Experience Orchestration platform, enables companies to increase customer loyalty and employee productivity, drive revenue growth and reduce operating costs. Offering essential agentic, conversational, generative and predictive AI capabilities, Genesys Cloud helps organizations differentiate with smarter, more autonomous CX strategies that deliver efficient, effective and emotionally intelligent experiences. Both Salesforce and ServiceNow have global partnerships with Genesys that help organizations around the world orchestrate end-to-end customer journeys. This expanded investment builds on: CX Cloud from Genesys and Salesforce: a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud and Salesforce Service Cloud. The solution helps customers spanning global enterprises to midsize businesses to unify their data, agents and communication channels for smarter end-to-end customer and employee experiences. Unified Experience from Genesys and ServiceNow: an integrated solution that combines Genesys Cloud and the ServiceNow Customer Service Management (CSM) workflow. The turnkey, AI-powered solution unifies customer service teams through a single desktop, centralizes routing across departments and channels, and optimizes workforce engagement for more personalized customer experiences and simplified employee experiences. The investment is expected to close by the end of the Genesys fiscal year 2026, subject to satisfaction of customary closing conditions. Genesys was advised by Goldman Sachs and J.P. Morgan Securities LLC as financial advisors and Skadden, Arps, Slate, Meagher & Flom LLP as legal counsel. Forward-Looking Statements Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release. About Salesforce Salesforce helps organizations of any size reimagine their business with AI. Agentforce – the first digital labor solution for enterprises – seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit for more information. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit © 2025 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. i Genesys Cloud Annual Recurring Revenue (ARR) is defined as Genesys Cloud fiscal quarterly revenue, including both committed contractual amounts and usage-based revenues, multiplied by four. ii Genesys Cloud Net Revenue Retention (NRR) is defined as the percentage of Genesys Cloud revenue retained in the applicable quarterly period for customers that generated revenue in the corresponding prior fiscal year period.
Yahoo
25-07-2025
- Business
- Yahoo
ServiceNow Stock Jumps on Strong Results as AI Demand Grows
ServiceNow (NOW) shares surged Thursday after the company reported better-than-anticipated results and boosted its guidance on increasing demand for its artificial intelligence (AI) business platform. The software maker posted second-quarter earnings per share of $4.09, $0.52 more than analysts surveyed by Visible Alpha were looking for. Revenue soared 22.5% year-over-year to $3.22 billion, above forecasts as well. Subscription revenue also rose 22.5% to $3.11 billion, and the number of customers with more than $20 million in annual recurring revenue grew 30%. CEO Bill McDermott said the performance reflected the importance of the ServiceNow AI Platform. "Every business process in every industry is being refactored for agentic AI, he said. "ServiceNow has never been more differentiated as a full stack agentic operating system for the enterprise.' The company lifted its full-year subscription revenue outlook to a range of $12.775 billion to $12.795 billion from the previous expectation of $12.640 billion to $12.680 billion. Despite today's advance, ServiceNow shares are down about 6% in 2025. Read the original article on Investopedia
Business Wire
23-07-2025
- Business
- Business Wire
ServiceNow and CapZone Announce a Strategic Partnership to Build a National Network of Next Generation Digital Solutions for Mission-Critical Manufacturing Facilities
NORWALK, Conn. & SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW) today announced a strategic partnership with CapZone Impact Investments LLC, a leading Opportunity Zone investment management company, to develop a national network of next generation digital solutions for mission-critical manufacturing facilities, starting in Mobile, Alabama. The initiative will utilize the ServiceNow AI Platform as the digital backbone combined with CapZone's Opportunity Zone investment, analytics, and compliance solution to transform legacy shipbuilding and bolster U.S. naval operations along the Gulf Coast and beyond. The partnership aims to enable the Department of Defense to modernize faster, sustain readiness more effectively, and meet the demands of evolving competitive global environment with confidence. Together, the collaboration brings CapZone's nationally recognized expertise in long-term capitalization strategies, fund management, and regulatory compliance with ServiceNow's robust suite of solutions – including risk management, enterprise asset management, and AI-powered automation capabilities. The result will be a scalable solution to accelerate Industry 4.0 initiatives and critical infrastructure development, increase supply chain visibility, and modernize manufacturing from the ground up. 'ServiceNow and CapZone aim to revitalize the Mobile Naval Yard into a state-of-the-art digital facility, designed to meet the demands of today's mission critical objectives,' said Steve Walters, president, Americas, at ServiceNow. 'By digitally transforming some of our country's most vital manufacturing infrastructure, we're not just driving operational efficiencies through boosted productivity, we're setting a new standard of innovation for building and maintaining naval vessels.' 'The complexity of Opportunity Zones demands AI-enabled tools to support fund structuring, compliance, and investment deployment,' said Al Puchala, CEO of CapZone. 'CapZone is proud to partner with ServiceNow to scale our integrated OZ solution and deliver long-term American capital to rebuild the U.S. Defense Industrial Base. Our public-private model launching in Mobile is just the beginning.' In 2024, CapZone launched the United Submarine Alliance (USA) Fund, a private equity Opportunity Zone fund established in partnership with the U.S. Navy. CapZone plans to introduce 'Anything-As-A-Service' in Mobile with technology-supported capabilities using software, hardware, and equipment, data, and human capital to provide consumption-based solutions. This effort is part of CapZone's broader mission to strengthen America's industrial and military readiness through place-based investment in the Defense Industrial Base (DIB). As part of the Industry 4.0 solution, the companies are also using the ServiceNow AI Platform to deliver regulatory compliance and reporting functions for Opportunity Zone funds and national security infrastructure investments nationwide. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: About CapZone Impact Investments LLC CapZone Impact Investments LLC (CZII) is a leading national Opportunity Zone investment firm focused on making and managing equity investments that drive social impact at scale. With the Opportunity Zone program now made permanent through recent legislation, CapZone is well-positioned to deploy long-term private capital into critical national priorities. Its investment strategies align with U.S. objectives in infrastructure modernization, workforce development, and defense readiness — uniquely leveraging OZ 2.0 incentives to drive lasting economic and strategic impact. For more information, visit:
