Latest news with #ServiceNowAIPlatform
Yahoo
5 days ago
- Business
- Yahoo
Nordic joins the ServiceNow Reseller and Partner Programs to accelerate digital transformation for healthcare organizations
MADISON, Wis., May 29, 2025 /PRNewswire/ -- Nordic® today announced it has joined the ServiceNow Partner and Reseller Programs to expand the ServiceNow AI Platform, products, and services to healthcare organizations across the United States. With this partnership, Nordic will extend ServiceNow® IT Service Management (ITSM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Strategic Portfolio Management (SPM) capabilities to help healthcare organizations drive operational excellence and streamline workflows across clinical and administrative domains. Nordic's focus in joining the ServiceNow Partner and Reseller program is to deliver smart automation solutions tailored to healthcare—enhancing service delivery, improving clinician and staff experiences, and creating more resilient, responsive operations. As both a reseller and registered service provider, Nordic will offer end-to-end support for ServiceNow, from licensing and implementation to optimization and long-term managed services. "As health systems look to modernize beyond the EHR, Nordic's partnership with ServiceNow enables us to deliver operational tools that are agile, integrated, and purpose-built for healthcare," said Matt Bologna, SVP of partnerships and solutions at Nordic. "We're bringing the strength of the ServiceNow AI Platform together with Nordic's deep healthcare experience to help organizations reduce friction, unlock productivity, and deliver better service experiences for every stakeholder, from IT to HR to frontline clinical teams." "At ServiceNow, our resellers' deep knowledge of our integrated enterprise solutions is key to helping more customers understand how to solve for their biggest business needs with the ServiceNow AI Platform," said Ira Simon, senior director, partner strategy and programs at ServiceNow. "We are thrilled to work with Nordic as part of our Reseller Partner Program to help more organizations drive productivity and efficiency." "Healthcare organizations can greatly benefit from a partner that fully understands healthcare operations, the unique challenges providers face, and how to leverage the right tools and platforms to improve efficiencies," said Steve Eckert, chief growth officer, Nordic. "As a Registered Service Provider, Nordic leverages the full suite of ServiceNow capabilities to support rapid adoption and measurable results in a fast-changing healthcare environment." About Nordic Nordic is a global health and technology consulting company that partners with health leaders worldwide to create healthier systems, organizations, and people. Our team of 3,300+ professionals bring decades of experience in strategic advisory, digital and cloud initiatives, implementation and support, ERP services, and managed services. The Nordic global team, including its Canadian arm Healthtech, support more than 700 clients in their efforts to harness the power of technology. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Media ContactGwen Cantarera, Nordicglobalmarketing@ View original content to download multimedia: SOURCE Nordic Consulting
Channel Post MEA
14-05-2025
- Business
- Channel Post MEA
ServiceNow Launches AI Control Tower
ServiceNow has launched the new AI Control Tower, a centralized command center to govern, manage, secure, and realize value from any ServiceNow and third‑party AI agent, model, and workflow on a single unified platform. AI Control Tower optimizes AI investments and ensures seamless, responsible integration into customers' enterprise strategies. In addition to AI Control Tower, ServiceNow also introduced AI Agent Fabric, a solution that delivers new levels of agent‑to‑agent and multi‑model communication and collaboration. ServiceNow partners, including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom are among those to be offering the first AI Agent Fabric integrations for seamless, wall to wall enterprise workflows across third‑party agents. According to Gartner, 'By 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than their competitors,'[1] signaling an increased benefit to AI orchestration at the enterprise level. ServiceNow AI Control Tower is AI management at unprecedented scale – allowing customers to see all their AI agents in action, understand what they're working on, govern and track their impact, mitigate risk, keep them secure, and assign human managers to oversee their work. With the addition of AI Agent Fabric, organizations can seamlessly connect AI agents, orchestrators, and enterprise applications – built by ServiceNow or third‑parties. 'As AI agents proliferate across enterprises, coordinating their work becomes as critical and complex as leading human employees, and companies need new tools to direct this new digital workforce,' said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. 'With AI Control Tower, businesses can oversee AI workforces in the same way the human workforce is managed, ensuring each agent is aligned, coordinated, optimized, and delivering impact at scale. Only ServiceNow unites powerful workflows, industry‑leading governance, and seamless orchestration with agentic AI excellence, enabling customers to scale AI and drive real, measurable outcomes.' AI Control Tower maximizes ROI on AI investments Embedded across all workflows in the ServiceNow AI Platform, and building on the recently announced AI Agent Orchestrator, the AI Control Tower centralizes strategy, governance, performance, and management across the entire AI ecosystem while driving enterprise‑grade compliance and accountability. With the AI Control Tower customers achieve: Enterprise‑wide AI visibility: Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise. Monitor and manage every AI agent, model, and workflow—native or third‑party—in one place, applying consistent policies across the enterprise. Embedded compliance and AI governance: Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities. Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities. End‑to‑end lifecycle management of agentic operations: From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise. From ideation to deployment to optimization, AI Control Tower enables contextual decision‑making and helps enforce guardrails across the enterprise. Real‑time reporting : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it. : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it. Improved alignment between AI and business strategy: AI Control Tower helps customers better match their AI initiatives with overall enterprise business and tech goals, making sure they deliver real value. 'With AI solutions and services expected to generate a global cumulative impact of $22.3 trillion by 2030, the volume of AI assets organizations must manage will be unprecedented,' said Ritu Jyoti, group vice president/general manager for Worldwide AI and Data Market Research and Advisory Services at IDC. 'The organizations that will see the greatest return on their AI investments will be those that utilize a centralized solution to govern, manage, and track their evolving agentic AI landscape, fostering trust and reinforcing the reliability and dependability of AI systems.' Expanding orchestration with AI Agent Fabric ServiceNow also debuted AI Agent Fabric, which acts as the communication backbone for entire AI ecosystems — enabling native collaboration between agentic systems. Unlike traditional AI solutions, AI Agent Fabric supports AI agent‑to‑AI agent, AI agent‑to‑tool, or even agentic system‑to‑agentic system, all using common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A). This allows both ServiceNow and third‑party AI agents, tools, and systems to dynamically exchange information, coordinate tasks, and take action in real time. With AI Agent Fabric, ServiceNow's thousands of AI agents can work side‑by‑side with third‑party agents to share context, coordinate actions, and drive outcomes, operating as part of a coordinated, intelligent system. Together with customers' own domain‑specific agents created through ServiceNow AI Agent Studio, plus current and future AI Agent Fabric integrations from Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, organizations can unlock new levels of collaboration and enable AI systems to work together for AI‑powered workflow optimization across a broad range of platforms and services. These new integrations expand on the ServiceNow Marketplace, where ServiceNow's industry‑leading partner ecosystem can contribute to the thousands of AI agents already available from ServiceNow by building their own on the ServiceNow AI Platform. AI Agent Fabric complements the recently announced ServiceNow Workflow Data Fabric, a breakthrough integrated data layer that allows customers to connect, understand, and act on structured, semi‑structured, unstructured, and streaming data across the enterprise, inside and outside of ServiceNow. By offering both Workflow Data Fabric and AI Agent Fabric, ServiceNow further completes its vision of bringing AI, data, and workflows together for customers to help them supercharge their entire business with intelligently orchestrated agentic AI. The ServiceNow AI Control Tower is now generally available. AI Agent Fabric is now available to early adopters and will be generally available in Q3 2025. 0 0
Business Wire
13-05-2025
- Business
- Business Wire
Silobreaker Announces Integration with ServiceNow ITSM to Boost Threat Intelligence Actionability and Remediation
LONDON--(BUSINESS WIRE)-- Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, geopolitical, and physical threats. Now available on the ServiceNow Store, the integration links Silobreaker's intelligence production capabilities with incident workflows in the ServiceNow AI Platform, streamlining remediation and boosting resilience. ServiceNow's expansive partner ecosystem and partner program are critical in supporting the $275 billion forecasted market opportunity through 2026 for the Now Platform. The ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, open new markets, and help customers transform their business across the enterprise. As a Registered Build Partner, Silobreaker's certified integration enables real-time, bi-directional syncing between Silobreaker tickets and ServiceNow incidents. The solution includes full field mapping, configurable sync rules and KPI tracking to measure the impact of threat intelligence efforts – all within existing stakeholder workflows. Available now in the ServiceNow Store, the integration offers a seamless, secure deployment experience with expert support from Silobreaker. The integration helps threat intelligence teams address common challenges – such as siloed workflows, fragmented data sources and limited visibility into stakeholder impact – by aligning intelligence generation with remediation activities. By connecting priority intelligence requirements (PIRs) and requests for information (RFIs) with ITSM incidents, organizations can operationalize intelligence faster and with greater accuracy. Silobreaker's certified integration also allows emerging threats to be automatically pushed into ServiceNow as incidents and routed to relevant teams, while RFIs from across the organization can be escalated into Silobreaker for swift investigation and response. 'Our integration with ServiceNow makes it easier for intelligence teams to deliver timely, relevant insights to the people who need them most,' said Kristofer Mansson, CEO of Silobreaker. 'By supporting the workflow and automating key steps in the intelligence cycle, we're helping customers drive faster incident response, improve visibility of threats and ultimately make more intelligence-led decisions.' 'Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we're trying to solve,' said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. 'Silobreaker's integration extends our reach well beyond where we can go alone and represents the legacy and goals of the ServiceNow AI Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.' About Silobreaker Silobreaker is a leading security and threat intelligence technology company that provides powerful insights on emerging risks and opportunities in near-real time. Its platform automates the collection, aggregation and analysis of data from open and dark web sources, allowing intelligence teams to produce and disseminate high-quality, actionable reports in line with priority intelligence requirements (PIRs). Silobreaker supports global enterprises in making intelligence-led decisions to mitigate risks and maximize business value. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
TECHx
10-05-2025
- Business
- TECHx
ServiceNow AI Platform Launches at Knowledge 2025 Event
Home » Tech Value Chain » Global Brands » ServiceNow AI Platform Launches at Knowledge 2025 Event ServiceNow (NYSE: NOW) has officially introduced the ServiceNow AI Platform at its annual Knowledge 2025 event. The platform is designed to support any AI, any agent, and any model helping enterprises scale AI across systems. It brings new innovations and deeper integrations with key technology partners. These include NVIDIA, Microsoft, Google, and Oracle. The goal is to boost enterprise-wide orchestration and deliver measurable outcomes. Businesses today face system silos, scattered data, and unclear AI strategies. At the same time, they must cut costs and increase efficiency. ServiceNow's new platform aims to simplify operations and unlock the value of AI. The company reports that 55% of organizations using agentic AI have improved gross margins. This contrasts with 22% of companies not yet exploring AI. These findings are from the ServiceNow Enterprise AI Maturity Index. With 20+ years of automation expertise, ServiceNow is positioning its AI platform as a way to help organizations move from pilots to full-scale AI deployment. CEO Bill McDermott said the platform enables transformation in real time. He stated that ServiceNow is the only company that can orchestrate AI, data, and workflows on a single platform. The ServiceNow AI Platform features a conversational AI Engagement Layer. This layer lets users carry out complex tasks using integrated tools: Knowledge Graph Workflow Data Fabric AI Agent Fabric These tools allow AI agents to work across data systems and organizational frameworks. ServiceNow also announced several new capabilities at the event. Key features include: AI Control Tower: A unified command center to manage and govern all AI agents, models, and workflows—ServiceNow or third-party. It supports secure, scalable enterprise automation. AI Agent Fabric: A communications layer for AI ecosystems. It connects agents across vendors like Microsoft, NVIDIA, Google, and Oracle. Agents can coordinate, share context, and complete tasks across teams. Another major release is ServiceNow's next-gen CRM. This AI-powered tool merges sales, service, and fulfillment on one platform. It supports the full customer lifecycle, from quote to renewal. Additionally, ServiceNow and NVIDIA co-developed the Apriel Nemotron 15B. This large language model supports fast, cost-effective reasoning. It is optimized for performance, scale, and accuracy. Businesses can deploy agentic AI with lower latency and lower inference costs. ServiceNow is calling the platform a foundation for future-ready enterprises. The platform aims to reduce tech debt, improve productivity, and streamline workflows using real-time AI orchestration. The launch of the ServiceNow AI Platform marks a new phase in the company's strategy to be a core player in enterprise AI adoption.
Business Wire
08-05-2025
- Business
- Business Wire
Gotransverse and The Whole Group Partner to Deliver Seamless Billing and Revenue Management on ServiceNow
AUSTIN, Texas--(BUSINESS WIRE)-- Gotransverse, a global leader in enterprise billing and revenue management, today announced a strategic partnership with The Whole Group, a leading ServiceNow Pure-Play partner. The partnership will accelerate adoption of Gotransverse's billing capabilities within the ServiceNow ecosystem, empowering customers to automate the entire quote-to-cash process. Gotransverse is a Built on ServiceNow solution partner, and the integration is designed specifically for the ServiceNow® Sales and Order Management (SOM) application to deliver native extensibility within the ServiceNow AI Platform. 'Together, we help customers unify front- and middle-office operations, streamline monetization, and drive revenue growth at scale.' — Sean Daniel, CFO & President, Gotransverse ServiceNow is redefining enterprise CRM to service, sell, and deliver on a unified platform. Traditional CRM architectures often rely on multiple systems and disconnected point solutions to manage the full customer lifecycle. In contrast, ServiceNow brings AI, data, and workflows together to streamline front-office operations and reduce friction between sales and service teams. Integrations like Gotransverse extend this capability into advanced billing and revenue management, delivering a complete quote-to-cash solution within a single ecosystem. 'ServiceNow customers are rethinking legacy billing systems that weren't designed for today's dynamic pricing and global complexity,' said Sean Daniel, CFO and President of Gotransverse. 'The Whole Group brings trusted implementation expertise that complements our flexible, enterprise-grade billing solution. Together, we help customers unify front- and middle-office operations, streamline monetization, and drive revenue growth at scale.' Gotransverse supports usage-based, subscription, hybrid, and one-time billing models, automated from rating and invoicing through collections, dunning, subledger accounting, and revenue recognition. The Whole Group will deliver tailored deployment strategies and ensure seamless integration within customer ServiceNow environments. The certified solution integrates directly with the ServiceNow Sales and Order Management (SOM) application, enabling organizations to manage the entire quote-to-cash lifecycle from within a single system. 'Our team has worked with Gotransverse for many years and knows first-hand they are a strong enterprise billing platform for our ServiceNow Customers,' said Jorge Watson, Executive Vice President of Consulting at The Whole Group. 'Their ability to automate complex billing processes and support flexible monetization models makes them a natural fit for organizations across industries looking to scale operations on ServiceNow.' The partnership ensures ServiceNow customers can launch, migrate, and optimize their billing systems without operational disruption, equipped with both the technology and expertise required for long-term success. The integration will soon be available in the ServiceNow store. Customers interested in learning more or deployment support can contact Gotransverse for more information. About Gotransverse Gotransverse delivers a fast, flexible billing and revenue management solution. Our intelligent cloud-based software was built by industry experts to handle the most complex pricing models. Since 2008, we've partnered with companies to streamline operations and unlock revenue potential, ensuring they can scale with confidence. From our headquarters in Austin, Texas, Gotransverse leads the way in enterprise monetization. To learn more, visit About The Whole Group The Whole Group is a ServiceNow Build Partner dedicated to helping enterprises achieve digital transformation through strategic implementation and tailored ServiceNow solutions. With deep experience across sales, revenue, and order-to-cash workflows, The Whole Group ensures scalable success within the ServiceNow platform. Learn more at ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
