Latest news with #SteveHeapy
Yahoo
5 days ago
- Business
- Yahoo
Jet2holidays and Jet2.com ranked in UK Customer Satisfaction Index
A holiday company has been recognised in a customer satisfaction index. Jet2holidays and were ranked 12th, and joint 19th, respectively for customer service in the July 2025 UK Customer Satisfaction Index. The index, published by The Institute of Customer Service, saw Jet2holidays appear as the only tour operator in the top 20 - with the company achieving a customer satisfaction score of 84.3. This placed the company above the tourism sector average of 80.5. customer satisfaction score, meanwhile, was 83.1. This made it the highest-ranked airline in the study, and the only airline to feature in the top 50. It was also the only company from the transport sector to make the top 50, and it outperformed the national transport sector average of 73.9. The UK Customer Satisfaction Index is published twice a year and is based on around 60,000 experiences that 15,000 customers have had with more than 250 organisations across 13 sectors. It uses more than 25 different metrics to calculate customer satisfaction, which is grouped into five dimensions (one of which is 'Emotional Connection'). Steve Heapy, CEO of and Jet2holidays, said: "The UK Customer Satisfaction Index provides a definitive insight into how customers feel about different companies and how those companies treat their customers, so we are delighted to be recognised once again as the best airline and tour operator for customer satisfaction. "Our teams put an enormous amount of investment and hard work into providing the best customer service in the industry, and that is reflected not only in this latest study, but also in the number of people who book with us time and time again. "From a happy greeting at check-in through to our customer-friendly policy of providing 10kg of free hand luggage in addition to a free under-seat bag, we are obsessed with looking after our customers and making them feel like a VIP." Jo Causon, CEO of The Institute of Customer Service, said: "Within a volatile operating environment, and Jet2holidays have shown remarkable resilience and consistency when it comes to their reputation with customers, topping their respective sectors in the UK Customer Satisfaction Index. "This shows the value of long-term investment in service and the customer experience, which is essential to driving up satisfaction, bringing with it greater levels of trust, repeat business, and financial returns." For further information on the study, visit
Glasgow Times
10-07-2025
- Business
- Glasgow Times
Jet2 launches winter 2026 ski sale from Glasgow Airport
Thousands of seats are available for the 2026/27 season, giving skiers and snowboarders the chance to travel to some of the best ski resorts in the French and Swiss Alps. The airline will operate a ski programme to Geneva from Glasgow Airport next winter. Weekly Saturday services are on sale to the popular ski destination from December 12, 2026, and throughout the winter season. Read more: No trains to run on major Glasgow Central railway line this weekend The ski seats on sale for Winter 26/27 from Glasgow Airport represent a capacity increase of nine per cent compared to last winter. The airline will be flying its new A321neo aircraft across the full winter season, offering more seats to Geneva. Steve Heapy, chief executive officer of and Jet2holidays, said: "We enjoyed another successful ski season last winter, and with skiers and snowboarders already looking ahead to winter 26/27, we have responded by launching our ski programme for next winter from Glasgow Airport. "With more seats on sale to Geneva at the most popular times, we are putting our best-ever ski programme on sale. "Our biggest and best ski programme offers skiers and snowboarders more choice and flexibility than ever before and means they can hit the slopes, while benefitting from all the advantages of travelling with our award-winning airline." Passengers can look forward to a 10kg hand baggage allowance and the option for hold luggage and ski carriage, each weighing up to 22kg. Jonathan Ford, portfolio manager at AGS Airports, said: "It is great to see continuing to expand its presence at Glasgow Airport. "The decision to increase capacity on its popular ski services to Geneva next winter is a clear reflection of strong demand and confidence in the market. "We're also excited to welcome the introduction of the A321neo to Glasgow operations—an aircraft that offers greater fuel efficiency, reduced noise, and an enhanced passenger experience for those choosing to fly from Glasgow.'
Leader Live
09-07-2025
- Business
- Leader Live
Jet2 sales soar amid strong demand for last-minute getaways
The holiday provider and airliner reported record passenger numbers as it shrugged off increased cost-of-living pressures on UK households. The Leeds-based business revealed that total passenger numbers lifted by 12% to 19.77 million for the year to March, compared with the previous year. It came as the group saw an acceleration in flight-only passenger numbers, while package holiday customers grew by 8% year-on-year. Jet2 reported that group revenues increased by 15% to £7.17 billion for the year, as it benefited from new bases at Bournemouth and London Luton airports. The group added that trading since April has been in-line with expectations, with last-minute bookings continuing to drive strong activity. The company said: 'Bookings for Summer 2025 continue to be made closer to departure as previously announced, but it is clear that customers' eagerness to get away from it all and enjoy a relaxing overseas holiday in the sun remains strong, provided pricing is attractive.' Meanwhile, the company also revealed that profits before tax and currency exchange rates grew by 11% to £577.7 million for the year. Steve Heapy, chief executive of Jet2, said: 'These results reaffirm the enduring appeal, resilience and differentiation of our product offering founded on end-to-end customer care, all of which help to create cherished holiday memories for our customers. 'The strength of our proposition, delivered by colleagues who are dedicated to providing award-winning customer first service, will enable us to fulfil our long-term strategy – to be the UK's leading and best leisure travel business.' Alexander Paterson, analyst at Peel Hunt said: 'We see the results as positive and the outlook as encouraging, albeit with the continued late booking trend reducing visibility.' He added that group revenues were slightly below the brokerage's forecasts, driven by 'modestly lower' than expected package holiday revenues.
South Wales Guardian
09-07-2025
- Business
- South Wales Guardian
Jet2 sales soar amid strong demand for last-minute getaways
The holiday provider and airliner reported record passenger numbers as it shrugged off increased cost-of-living pressures on UK households. The Leeds-based business revealed that total passenger numbers lifted by 12% to 19.77 million for the year to March, compared with the previous year. It came as the group saw an acceleration in flight-only passenger numbers, while package holiday customers grew by 8% year-on-year. Jet2 reported that group revenues increased by 15% to £7.17 billion for the year, as it benefited from new bases at Bournemouth and London Luton airports. The group added that trading since April has been in-line with expectations, with last-minute bookings continuing to drive strong activity. The company said: 'Bookings for Summer 2025 continue to be made closer to departure as previously announced, but it is clear that customers' eagerness to get away from it all and enjoy a relaxing overseas holiday in the sun remains strong, provided pricing is attractive.' Meanwhile, the company also revealed that profits before tax and currency exchange rates grew by 11% to £577.7 million for the year. Steve Heapy, chief executive of Jet2, said: 'These results reaffirm the enduring appeal, resilience and differentiation of our product offering founded on end-to-end customer care, all of which help to create cherished holiday memories for our customers. 'The strength of our proposition, delivered by colleagues who are dedicated to providing award-winning customer first service, will enable us to fulfil our long-term strategy – to be the UK's leading and best leisure travel business.' Alexander Paterson, analyst at Peel Hunt said: 'We see the results as positive and the outlook as encouraging, albeit with the continued late booking trend reducing visibility.' He added that group revenues were slightly below the brokerage's forecasts, driven by 'modestly lower' than expected package holiday revenues.
Powys County Times
09-07-2025
- Business
- Powys County Times
Jet2 sales soar amid strong demand for last-minute getaways
Jet2 saw sales surge over the past year on the back of strong demand for last-minute getaways. The holiday provider and airliner reported record passenger numbers as it shrugged off increased cost-of-living pressures on UK households. The Leeds-based business revealed that total passenger numbers lifted by 12% to 19.77 million for the year to March, compared with the previous year. It came as the group saw an acceleration in flight-only passenger numbers, while package holiday customers grew by 8% year-on-year. Jet2 reported that group revenues increased by 15% to £7.17 billion for the year, as it benefited from new bases at Bournemouth and London Luton airports. The group added that trading since April has been in-line with expectations, with last-minute bookings continuing to drive strong activity. The company said: 'Bookings for Summer 2025 continue to be made closer to departure as previously announced, but it is clear that customers' eagerness to get away from it all and enjoy a relaxing overseas holiday in the sun remains strong, provided pricing is attractive.' Meanwhile, the company also revealed that profits before tax and currency exchange rates grew by 11% to £577.7 million for the year. Steve Heapy, chief executive of Jet2, said: 'These results reaffirm the enduring appeal, resilience and differentiation of our product offering founded on end-to-end customer care, all of which help to create cherished holiday memories for our customers. 'The strength of our proposition, delivered by colleagues who are dedicated to providing award-winning customer first service, will enable us to fulfil our long-term strategy – to be the UK's leading and best leisure travel business.' Alexander Paterson, analyst at Peel Hunt said: 'We see the results as positive and the outlook as encouraging, albeit with the continued late booking trend reducing visibility.' He added that group revenues were slightly below the brokerage's forecasts, driven by 'modestly lower' than expected package holiday revenues.
